The Helpdesk Ticket Management Module can assist in managing after-sales services for consumers. A perfect Helpdesk ticketing Management system helps maintain the long-term growth of the firm as well as the brand development of the firm. A good Helpdesk Ticketing Management system should be an affordable and scalable Web-based IT help desk that meets the requirements of all types of organizations be they small, medium, or large.
A Clear Break Down of Features that Make Helpdesk Ticketing Management Worth Investing In
The system allows the agents to track, prioritize and solve customer ticketing issues. The system has a ticketing system that allows the generation of in-depth reports based on demographics and internal analytics. The agents can easily follow up with the help of system reminders, strengthening the relationship between your business and your customers. HashMicro provides a wide range of tailored and localized ERP systems which are customized, user-friendly, and packed with innovative features.
Features of HashMicro Singapore’s helpdesk software:
- It helps in tracking and prioritizing all the tickets. You can mark each and every ticket with the required levels of priority and manage it through different agents. Furthermore, you can group the tickets according to completion status, date, categories, etc.
- It helps in the effective functioning of managing calls and emails. All emails and calls for each ticket are automatically logged into the system. The emails have the ability to integrate with any email server. Therefore, the ticket agents can reply to the emails directly and the system will automatically sync them.
- The EQUIP software allows you to create multiple teams through the system and assign rules for each team accordingly. Some of the examples are the type of emails or calls the agents can receive, notifications, and many more.
- The customers are able to submit and track their tickets on the website. The agent’s response is automatically notified to the customers and they can easily log in to the online portal to view their tickets.
- The EQUIP Helpdesk System is available with an inbuilt live chat which is beneficial in integrating your website. All the live chat support automatically goes to the system where your agent can quickly respond to the customers and eventually record it as a ticket.
- The software gives a clean and clear overview of the service help desk performance. The ticket-generating report is provided per agent, per month, per category, and a lot more. After that, the managers can generate dynamic reports based on the fields.
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