Lihat Artikel Lainnya

Upgrade your business today and save up to 70% implementation costs with CTC funding support for HashMicro's ERP Get It Now!

Table of Content:

    Next Chapter:

      HomeIndustriesERPMicrosoft Dynamics 365 ERP Review 2024: Features, Weakness and Alternative

      Microsoft Dynamics 365 ERP Review 2024: Features, Weakness and Alternative

      In the increasingly competitive business world, the need to have an efficient system is no longer an option, but a necessity. This pushes businesses to consider the implementation of Enterprise Resource Planning (ERP) systems.

      According to a survey by Parsimony, 60% of businesses report that ERP systems have increased the efficiency of decision-making processes in their business. This is because ERP systems provide real-time data access, enabling more strategic decision-making.

      With various software available, Microsoft Dynamics 365 emerges as one of the ERP software often used. However, is Microsoft Dynamics 365 the right software for your business?

      A mistake in selection can lead to financial losses and a failure to achieve overall operational efficiency. Microsoft Dynamics 365 may offer a diverse range of features and functionalities, but is this enough to address all your business challenges?

      Therefore, this article will provide a review of Microsoft Dynamics 365 ERP, including an explanation of its features, and shortcomings, and an exploration of alternative systems available in the market.


      Table of Content:

        Key Takeaways

        • Microsoft Dynamics 365 ERP is one of the integrated solutions that can improve business operational efficiency.
        • Benefits of using Microsoft Dynamics 365 ERP include improved decision-making effectiveness.
        • Although Microsoft Dynamics 365 offers various features, there are some shortcomings to consider.
        • HashMicro, as an alternative to Microsoft Dynamics 365 ERP, offers advantages with an all-in-one solution that can cover end-to-end business needs.

        What is Microsoft Dynamics 365 ERP?

        Microsoft Dynamics 365 is an ERP software launched in 2016, designed to provide integrated solutions combining business functions from financial management, production, supply chain, to customer relations.

        Using the cloud as its main platform, Microsoft Dynamics 365 ERP offers flexibility, scalability, and ease of access for its users. The software also has analytical capabilities to help companies manage business operations efficiently.

        Microsoft Dynamics 365 ERP is designed to support various complex business processes and provide real-time insights into company operations, thereby enhancing operational efficiency through better resource planning and production process management.

        With its ability to be customized and deeply integrated with other systems, Microsoft Dynamics 365 ERP becomes one of the solutions for businesses looking to improve overall company performance.

        Benefits and Features of Microsoft Dynamics 365 ERP

        microsoft dynamics 365

        Microsoft Dynamics 365 ERP is a comprehensive enterprise resource planning solution, designed to improve operational efficiency and provide deep business insights through data integration and process automation.

        Its main benefits include improved decision-making effectiveness thanks to advanced analytics, operation optimization through routine task automation, and flexible customization to meet business needs.

        Microsoft Dynamics 365 ERP can also integrate business functions such as finance, supply chain management, customer service, and human resources to streamline business processes.

        Shortcomings of Microsoft Dynamics 365 ERP

        Although Microsoft Dynamics 365 ERP offers a wide range of features and functionalities, businesses need to be aware of its shortcomings before making a decision.

        Some of the shortcomings based on user reviews of Microsoft Dynamics 365 ERP include:

        1. Complex Interface and Usage

        One of the drawbacks of Microsoft Dynamics 365 ERP is its less intuitive interface for new users or for those who have no previous experience with ERP systems.

        Despite offering extensive and flexible capabilities, the complexity of navigating and configuring certain features can result in a steep learning curve. Users may have difficulty in finding specific functions or in leveraging the full potential of the system without adequate training.

        This not only slows down the adaptation process for individual users but can also impact the overall operational efficiency of the organization during the implementation phase. Thus, the interface and complexity of use become areas of concern for potential users of Microsoft Dynamics 365 ERP.

        2. Less than Optimal System Performance

        Reviews on TrustRadius and Capterra mention that another shortcoming of Microsoft Dynamics 365 ERP is its less than optimal system performance, which can hinder the speed of processes and responsiveness.

        This complexity can particularly emerge when users access the system through an unstable internet connection or when using modules that require extensive data processing.

        In addition, Microsoft Dynamics 365 ERP is not free from programming errors that can occasionally disrupt business operations. The time required to fix these specific issues can also affect the efficiency and productivity of users.

        3. Limited Customization

        Based on user reviews on Capterra, limited customization is one of the weaknesses of Microsoft Dynamics 365 ERP. This can become a barrier, especially for companies with very specific operational needs or those wishing to maintain previously optimized internal processes.

        The complex customization process not only requires significant time and resources but may also necessitate advanced technical support from third parties, which can ultimately increase the total cost of system ownership.

        Although Microsoft Dynamics 365 ERP comes equipped with tools that allow for some customization, these limits may not suffice to meet all the customization needs desired by every business.

        4. Limitations in Data Reporting Capabilities

        Customer reviews on TrustRadius mention that Microsoft Dynamics 365 has limitations in data reporting. Some users struggle to access and process data for highly specific or complex reports.

        The inability of businesses to generate sufficient reports or insights due to limitations in ERP system reporting can have a significant impact on strategic decision-making.

        Without access to accurate and relevant data, companies may find it challenging to identify trends, measure performance effectively, or anticipate operational issues before they become more serious.

        This can then lead to inefficient resource allocation, errors in strategic planning, loss of important market opportunities, and a decrease in overall operational efficiency.

        5. Poor Customer Service

        The shortcomings of Microsoft Dynamics 365 ERP also relate to poor customer service. Users face challenges in obtaining responsive and effective support, both during the implementation phase and in day-to-day operations.

        Reviews on Software Advice report that the customer service team lacks understanding of the system’s technical knowledge, often prolonging the problem-solving process or even leaving users without an adequate solution.

        This not only causes frustration among users but also hinders the company’s ability to fully capitalize on their investment in the ERP system, which can affect business operations as a whole.

        HashMicro as an Alternative All-in-One ERP Solution


        HashMicro, as one of the pioneering companies in ERP software development, offers notable advantages over Microsoft Dynamics 365 ERP and deserves consideration as a superior alternative system.

        The trust given by more than 2250 clients from various major industry sectors in Singapore shows HashMicro’s positive reputation as an effective and proven ERP solution provider.

        HashMicro’s ERP software is designed with flexible and customizable modules to meet the specific needs of each business, providing an edge to compete and support efficient business growth.

        HashMicro also offers the capability to integrate essential functions such as financial management, production, sales, and human resources in one comprehensive platform for easy access to information.

        In addition, HashMicro provides features that comply with local industry standards and regulations, ensuring business operations run according to applicable laws and strengthening competitive positions in the market.

        Here are some advantages of HashMicro’s ERP software that can enhance your business operational efficiency:

        1. Intuitive and User-Friendly Interface

        The advantage of HashMicro’s ERP software lies in its intuitive and easy-to-use user interface.

        With a clean display, neatly arranged icons, and simple navigation processes, this software facilitates users in accessing critical information quickly, which directly contributes to increased productivity.

        Before continuing to read, you can view the HashMicro ERP software pricing scheme by clicking the image below.

        download skema harga software erp
        download skema harga software erp

        2. Commitment to Innovation and Latest Technology

        HashMicro continuously innovates and updates its system to ensure that users benefit from leading and secure ERP software.

        With a focus on regular updates, HashMicro ensures their system remains reliable amidst market evolution and security challenges, reducing downtime and security risks by utilizing the latest features.

        3. Comprehensive Features and Detailed Customization According to Business Needs

        Another advantage of HashMicro is its ability to provide a wide and in-depth range of features, along with customization options that can be tailored to meet the unique needs of each business.

        This customization allows businesses to adjust the ERP system to their specific business processes, helping to improve operational efficiency and productivity.

        The flexibility in customization also ensures that the ERP investment remains relevant and delivers long-term value as the business evolves and its dynamics change.

        4. Analytics and Real-Time Reporting

        HashMicro offers another advantage with its capability to present analytics and reporting in real-time. This allows users to access reports and data analysis directly, supporting fast and data-based decision-making.

        This capability is crucial for identifying market trends, evaluating internal performance, and detecting opportunities or threats in a timely manner, supporting the creation of more effective and responsive business strategies.

        5. Responsive Customer Support and Service by a Professional Team

        For HashMicro, customer satisfaction is a priority. This is reflected in the responsive customer service and strong dedication to meeting customer needs.

        With a proactive support team, HashMicro ensures that users can effectively overcome operational challenges and maximize the use of the ERP system.

        This contributes to an impressive user experience and allows companies to enhance the ROI from their system, reflecting HashMicro’s commitment to a customer satisfaction-oriented approach.


        Choosing suitable ERP software that can meet the specific needs of a business is crucial for improving operational efficiency. Understanding the features and limitations of each system considered in the selection is crucial for businesses.

        HashMicro stands out as an ERP software offering complete functions, supported by responsive customer support, and continuous innovation. Choosing HashMicro means selecting a solution that evolves with your business needs.

        Consider HashMicro’s ERP software and learn how it can improve your business efficiency. Don’t miss the opportunity to compete in the global market and try the free demo now!

        Holy Graciela
        Holy Graciela
        A passionate Junior Content Writer at HashMicro. Willing to learn and improve my business and technology knowledge to deliver informative insights.

        Interest in getting savvy tips for improving your business efficiency?


        Typically replies within an hour

        Looking for a Free Demo?

        Contact us via WhatsApp and let us know the software you are looking for.

        Claim up to 50% Enterprise Development Grant for various HashMicro Software!


        Active Now


        Active Now