ALL-IN-ONE CALL CENTER & HELP DESK MANAGEMENT SYSTEM

UPLIFT YOUR CALL CENTER QUALITY

In this internet era, call center still plays an important role in handling customer issues. A phone conversation is considered to be the fastest way for customers to report any issues or complaints. However, good customer support should also allow customers to submit their enquiries via live chat and emails. Therefore, HashMicro provides an all-in-one Call Center & Help Desk Management Software to help you deliver the best service to your customers.

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SINGAPORE’S NO. 1 CALL CENTER MANAGEMENT & HELP DESK SYSTEM

HashMicro Call Center & Help Desk Management System helps you deliver excellent customer experiences by automating your workflows, allowing your agents to resolve complex issues faster and convey personalised support.

Singapore Online Appointment & Booking Software
  • An intuitive drag-and-drop interface makes it easy for agents to utilize all the features available in the system
  • Log all the phone conversations between agents and customers with an integrated PBX phone system
  • Convert call logs, call back requests and emails into tickets in just a few clicks
  • Reduce the Average Handle Time (AHT) and increase agent productivity with automated workflows
  • Help your agents achieve their utmost potential with call monitoring capabilities and customized reporting

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HERE ARE HASHMICRO CALL CENTER & HELP DESK MANAGEMENT SYSTEM FEATURES:


  • Modern UI Dashboard
  • Call & Email Management
  • Ticket Tracking & Prioritization
  • Customer Database Management
  • Help Desk Team Management
  • Audit Trail Management
  • SLA Management
  • Integrable with PBX
  • Live Chat
  • Caller ID Tracking
  • In-Depth Report Generation
Singapore Localized Agency Accounting Management Software System

Main Features

Singapore Online Appointment & Booking Software

MODERN UI DASHBOARD

HashMicro Call Center & Help Desk Management System comes with a sleek UI dashboard that facilitates agents to track tickets they are managing with ease. Each ticket can be put into a funnel which corresponds to the ticket status (e.g. new), then moved to another funnel once the status has been changed (e.g. in-progress).

Singapore Online Appointment & Booking Software

CALL & EMAIL MANAGEMENT

All the calls, chats, emails and call back requests can be automatically logged and converted into tickets. Agents can respond to all the emails directly via the tickets. This feature makes it easier for your agents to identify and speed up the handling of issues experienced by customers.

Singapore Online Appointment & Booking Software

TICKET TRACKING & PRIORITIZATION

This feature makes it easier for agents to prioritize all the tickets. They can be marked according to their priority level (e.g. based on the issue severity or the completion time). Our easy-to-use interface enables agents to easily drag and drop the tickets according to their status changes, from being reviewed to being solved.

Singapore Online Appointment & Booking Software

SLA MANAGEMENT

Create SLA policies for when each ticket should be replied to and solved, so your agents comply with the deadline. Set targets for your first response, time taken for ticket to get assigned to an agent, time allowed for the customer to reply to the agent’s response, for the agent to respond to the customer’s reply and finally the ticket to reach its completion status.

Singapore Online Appointment & Booking Software

HELP DESK TEAM MANAGEMENT

Help Desk Management feature is primarily invented to enable call center supervisors to automate the complex task of scheduling agents. Distribute the workload or add more people to the team based on SLA policies. You can even set reminders on unresolved tickets for your agents.

Singapore Online Appointment & Booking Software

IN-DEPTH REPORTS

Get a clear view into your agent’s performance, total number of calls, average speed to answer, average handle time, and any other important elements with comprehensive real-time and historical reporting. You can also configure your reports and display them in various formats.

HashMicro Call Center & Help Desk Management System can be integrated with other HashMicro modules or customized to enhance its flexibility and usability. The additional modules provide features that are well integrated and able to intensify the system itself.

Singapore Service Online Appointment & Booking Software
  • Help Desk & Ticketing System allows your agents to manage calls and tickets more optimally
  • CRM helps you provide more complete and structured customer service
  • HRM enables you to keep track of your agent’s performance, manage their salaries, contracts and leaves
  • Get more detailed insight into your sales progress with the help of Sales Management System

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Help Desk & Ticketing
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HRM
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Sales Management System

FAQ

General Enquiries
Yes, as our software promotes productivity and is designed to boost your company's business efficiency. You can claim several government grants like PIC, CDG & iSprint. Claim percentage for CDG & iSprint is up to 70% and 40% for PIC.
Support is one of our company's forte, and one of the parts which our company cares the most. We provide 3 lines of support. Firstly, your project manager, secondly, our call hotline, which is available during business hours. Lastly, we have a portal support, available 24 / 7, to ensure your software working seamlessly.
HashMicro has a long history of successful & satisfied ERP implementations, and one of HashMicro's core values is to uphold customer satisfaction, meaning we will do our best to bring the best services to our customers. We also innovate new features & upgrades to keep up to date with the latest trends. Our clients are entitled to the updates at free of cost.
Software Enquiries
Our softwares are ready products that are constantly being upgraded by our research & development team. We also understand that each industry has different needs, hence our softwares are equipped with wide range of functions / modules that are tailored for each industry.
Yes, we do customize our products to meet our clients' unique needs. Depending on the requirements, we may even have the ready add-ons or modules built beforehand.
Yes, we have a mobile app version of our software to better help your company automate your business better. Our mobile app covers a wide range of functionalities depending on the module you are looking for.

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For 4 years now I've been running my retail business and bookkeeping was my biggest obstacle. Now with HashMicro's accounting system I feel like I've made the best decision in my life since bookkeeping has never been as easier as now.
Singapore Cloud ERP Software Solution Provider

Dylan Wei

Managing Director, ThursdaySuits

With the end of the year coming up, we had so many things to think about and it was with efficient help of HashMicro that we managed to get everything up and running on time, including our website which is receiving positive feedback from our customers.
Singapore Cloud ERP Software Solution Provider

Aik Koan Heng

Founder, Acewerks

Our bakery is busy every day and often bookkeeping gives us a lot of headache. But with the help of Hashmicro’s ERP system, we can now focus more on improving our patisseries’ quality instead of stressing over bookkeeping.
Singapore Cloud ERP Software Solution Provider

Angelina Lin

General Manager, Angelicious

I’ve been the owner of a small business for several years now and technical matters and new technologies were never my strong side, but with HashMicro's help, my accounting & keeping track of my inventory has never been this simple.
Singapore Cloud ERP Software Solution Provider

Wong Cheok Lup

Founder, Monocle TinkerEdge

As a new startup company we had so many things to think about and it was with efficient help of HashMicro that we managed to get everything up and running on time, including our website which is receiving positive feedback from our customers.
Singapore Cloud ERP Software Solution Provider

Tiffany Lim

Founder, Antioxie

I always hated the time of the year when I had to do audits and taxes because my accounts were spread across multiple systems. With HashMicro accounting system all my accounts are in one place and a lot more manageable.
Singapore Cloud ERP Software Solution Provider

Jared Lin

Management consultant, ManChampagne

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