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Call Center Management System, Contact Center Solutions | HashMicro

The Best Call Center System in Singapore

Call Center Management Software provides your clients the best customer service and creates more efficient communication between departments within your company.

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The Benefits of Call Center Management System

Singapore Call Center Software
Singapore Call Center Software

Easy to Use

An intuitive interface makes it easy for your agents to take advantage of every feature available in the system.

Singapore Call Center Software

PBX System Integration

Record both internal and external telephone conversations through PBX System integration.

Singapore Call Center Software
Singapore Call Center Software

Efficient Process

Convert call history, email, and call back requests to tickets with just a few clicks for a faster troubleshooting.

Singapore Call Center Software

Enhance Your Productivity

Shorten issue handling time and increase agent productivity with automated workflow.

The Main Features

Singapore Call Center Software

Modern UI
Dashboard

The Call Center System comes with an interactive dashboard that provides ticket tracking.

Singapore Call Center Software

Ticket & Email Management

Call history, chat, email, and call back requests can be automatically converted to tickets.

Singapore Call Center Software

Ticket Tracking and Priority

This feature enables your agents to prioritize tickets according to their level of urgency.

Singapore Call Center Software

Service Level
Agreement

Create rules regarding tickets and complaints management that the agents must obey.

Singapore Call Center Software

Call Center Team
Management

Enable team supervisors to delegate tasks to certain agents, set up the schedule, and monitor the process.

Singapore Call Center Software

In-depth
Report

Get complete analytical data on response & handling time, frequently asked issues, etc.

Call Center Software Integration

Helpdesk & Ticketing System

Manage your tickets internally and externally with Help Desk & Ticketing System integration.

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Call Center

Sistem CRM-Leads

CRM-Leads helps your agent in finding customer data hassle-free when they make a call and record what the messages are.

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HRM system

Monitor the agents' performance in troubleshooting, set their KPI, and evaluate them effectively with HRM System.

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Membership Management System

Improve customer retention by creating interesting promos that can be delivered through personalized customer service call.

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FAQs

Frequently asked questions about our software solutions.

We provide various types of support, from free consultations and blueprints to training and user manuals, ensuring that your software is running smoothly.
Our solutions are very comprehensive and designed for 15 industries. Our ERP system offers unlimited user licenses, therefore it can be used by everyone in your company at no additional cost.
We provide ready-made software that is continually being improved by our development team. However, our software can also be tailored to meet the unique requirements of each of our clients.
Yes, our software has a mobile version to help you run your business better. Our mobile apps cover various functions, depending on the modules you are using.
EQUIP is web-based ERP software that can be run through internet on any mobile device via any web browser.
We use PostgreSQL database management system, which ensures data security and scalable performance to large numbers of simultaneous users.
We use Python, one of the most popular programming languages, for the development of our software programs.
HashMicro Singapore

67 Ubi Road 1 #05-15, Oxley Bizhub 1 Singapore, 408730

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