ALL-IN-ONE CALL CENTER & HELP DESK MANAGEMENT SYSTEM

UPLIFT YOUR CALL CENTER QUALITY

In this internet era, call center still plays an important role in handling customer issues. A phone conversation is considered to be the fastest way for customers to report any issues or complaints. However, good customer support should also allow customers to submit their enquiries via live chat and emails. Therefore, HashMicro provides an all-in-one Call Center & Help Desk Management Software to help you deliver the best service to your customers.

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SINGAPORE’S NO. 1 CALL CENTER MANAGEMENT & HELP DESK SYSTEM

HashMicro Call Center & Help Desk Management System helps you deliver excellent customer experiences by automating your workflows, allowing your agents to resolve complex issues faster and convey personalised support.

Singapore Online Appointment & Booking Software
  • An intuitive drag-and-drop interface makes it easy for agents to utilize all the features available in the system
  • Log all the phone conversations between agents and customers with an integrated PBX phone system
  • Convert call logs, call back requests and emails into tickets in just a few clicks
  • Reduce the Average Handle Time (AHT) and increase agent productivity with automated workflows
  • Help your agents achieve their utmost potential with call monitoring capabilities and customized reporting

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HERE ARE HASHMICRO CALL CENTER & HELP DESK MANAGEMENT SYSTEM FEATURES:


  • Modern UI Dashboard
  • Call & Email Management
  • Ticket Tracking & Prioritization
  • Customer Database Management
  • Help Desk Team Management
  • Audit Trail Management
  • SLA Management
  • Integrable with PBX
  • Live Chat
  • Caller ID Tracking
  • In-Depth Report Generation
Singapore Localized Agency Accounting Management Software System

Main Features

Singapore Online Appointment & Booking Software

MODERN UI DASHBOARD

HashMicro Call Center & Help Desk Management System comes with a sleek UI dashboard that facilitates agents to track tickets they are managing with ease. Each ticket can be put into a funnel which corresponds to the ticket status (e.g. new), then moved to another funnel once the status has been changed (e.g. in-progress).

Singapore Online Appointment & Booking Software

CALL & EMAIL MANAGEMENT

All the calls, chats, emails and call back requests can be automatically logged and converted into tickets. Agents can respond to all the emails directly via the tickets. This feature makes it easier for your agents to identify and speed up the handling of issues experienced by customers.

Singapore Online Appointment & Booking Software

TICKET TRACKING & PRIORITIZATION

This feature makes it easier for agents to prioritize all the tickets. They can be marked according to their priority level (e.g. based on the issue severity or the completion time). Our easy-to-use interface enables agents to easily drag and drop the tickets according to their status changes, from being reviewed to being solved.

Singapore Online Appointment & Booking Software

SLA MANAGEMENT

Create SLA policies for when each ticket should be replied to and solved, so your agents comply with the deadline. Set targets for your first response, time taken for ticket to get assigned to an agent, time allowed for the customer to reply to the agent’s response, for the agent to respond to the customer’s reply and finally the ticket to reach its completion status.

Singapore Online Appointment & Booking Software

HELP DESK TEAM MANAGEMENT

Help Desk Management feature is primarily invented to enable call center supervisors to automate the complex task of scheduling agents. Distribute the workload or add more people to the team based on SLA policies. You can even set reminders on unresolved tickets for your agents.

Singapore Online Appointment & Booking Software

IN-DEPTH REPORTS

Get a clear view into your agent’s performance, total number of calls, average speed to answer, average handle time, and any other important elements with comprehensive real-time and historical reporting. You can also configure your reports and display them in various formats.

HashMicro Call Center & Help Desk Management System can be integrated with other HashMicro modules or customized to enhance its flexibility and usability. The additional modules provide features that are well integrated and able to intensify the system itself.

Singapore Service Online Appointment & Booking Software
  • Keep track of your call center agent performance, manage their salaries, their working hours and their sick and annual leaves with the help of our HRM System.
  • Our Help Desk & Ticketing System allows your agents to track and prioritize their tickets more optimally and enables customers to track their ticket statuses
  • Generate more qualified leads, create your sales pipeline more easily and track your opportunities as they move through your sales process with our CRM System.

Click here to know more about our:

HRM System
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Help Desk & Ticketing System
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CRM System

FAQ

General Enquiries
Yes, as our software promotes productivity and is designed to boost your company's business efficiency. You can claim several government grants like PIC, CDG & iSprint. Claim percentage for CDG & iSprint is up to 70% and 40% for PIC.
Support is one of our company's forte, and one of the parts which our company cares the most. We provide 3 lines of support. Firstly, your project manager, secondly, our call hotline, which is available during business hours. Lastly, we have a portal support, available 24 / 7, to ensure your software working seamlessly.
HashMicro has a long history of successful & satisfied ERP implementations, and one of HashMicro's core values is to uphold customer satisfaction, meaning we will do our best to bring the best services to our customers. We also innovate new features & upgrades to keep up to date with the latest trends. Our clients are entitled to the updates at free of cost.
Software Enquiries
Our softwares are ready products that are constantly being upgraded by our research & development team. We also understand that each industry has different needs, hence our softwares are equipped with wide range of functions / modules that are tailored for each industry.
Yes, we do customize our products to meet our clients' unique needs. Depending on the requirements, we may even have the ready add-ons or modules built beforehand.
Yes, we have a mobile app version of our software to better help your company automate your business better. Our mobile app covers a wide range of functionalities depending on the module you are looking for.

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Since we have growing number of people requiring assistance with educational services, we need to simplify our appointment management for speeding up the process so we can handle more appointments and address as many issues as possible. Thanks to HashMicro for providing us with a booking system that streamlines our appointment scheduling, allowing us to focus on providing a balanced and well-rounded assistance for all the stakeholders.
Singapore Cloud ERP Software Solution Provider

Ministry of Education Singapore

As a maritime logistics company that has been operating since 2012, we want to keep delivering excellent customer service and improving our quality control. Thanks to EQUIP ERP by HashMicro, we can now stay focused on achieving these goals since we have managed to streamline our daily operations; from our accounting, purchasing, inventory, to sales management.
Singapore Cloud ERP Software Solution Provider

PT Multi Guna Maritim

We're happy with the results we've gained from implementing HashMicro’s CRM system. It has helped us improve our customer management by allowing us to gain better visibility into our customer databases and our sales team daily activities. Managing contact information, inquiries, and price lists has never been easier.
Singapore Cloud ERP Software Solution Provider

PT Inti Presisi Toolsindo

We receive a large number of appointment requests every day and we knew that managing them manually would be very inefficient. But with the help of HashMicro’s Booking Software, we can now schedule our appointments with clients, take payments, keep track of open slots, and even send reminders for upcoming appointments, all through a single system.
Singapore Cloud ERP Software Solution Provider

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