The Best Call Center System to Improve Your Business Services

The best Call Center Management Software to provide the best service to your customers and create more efficient communication between departments within your company.

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Singapore's No. 1 Call Center Software

Singapore Call Center Software

Easy to Use

An intuitive interface makes it easy for your agents to take advantage of every feature available in the system.

Singapore Call Center Software

PBX System Integration

Record both internal and external telephone conversations through PBX System integration.

Software Manajemen Call Center Indonesia
Singapore Call Center Software

Efficient Process

Convert call history, email and call back requests to tickets with just a few clicks.

Singapore Call Center Software

Enhance Your Productivity

Shorten issue handling time and increase agent productivity with automated workflow.

The Main Features

Singapore Call Center Software

Modern UI
Dashboard

The Call Center system comes with an interactive dashboard that provides ticket tracking.

Singapore Call Center Software

Ticket & Email Management

Call history, chat, email, and call back requests can be automatically converted to tickets.

Singapore Call Center Software

Ticket Tracking and Priority

This feature makes it easy for your agents to prioritize tickets according to their level of urgency.

Singapore Call Center Software

Service Level
Agreement

Create rules regarding tickets and complaints handling that the agents must obey.

Singapore Call Center Software

Call Center Team
Management

Enable supervisors to arrange task scheduling for their subordinates.

Singapore Call Center Software

In-depth
Report

Get complete analytical data on response & handling time, frequently asked issues, etc.

Call Center Software Integration

Helpdesk & Ticketing System

Manage your tickets internally and externally with Help Desk & Ticketing System integration.

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Call Center

CRM system

Get quality leads, easy-to-manage sales pipelines, and more sales opportunities with CRM System.

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HRM system

Manage your salaries, working hours, and even your agents leave efficiently using the HRM & Payroll System.

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FAQs

Frequently asked questions about our software solutions.

We provide 3 types of support, such as project manager assistance, hotline during business hours, and portal support that’s available 24/7 to ensure your software is running smoothly.
Our solutions are very comprehensive and designed for 15 industries. Our ERP system offers unlimited user licenses, therefore it can be used by everyone in your company at no additional cost.
We provide ready-made software that is continually being improved by our development team. However, our software can also be tailored to meet the unique requirements of each of our clients.
Yes, our software has a mobile version to help you run your business better. Our mobile apps cover various functions, depending on the modules you are using.
HashMicro Singapore

67 Ubi Road 1 #05-15, Oxley Bizhub 1 Singapore, 408730

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