Home Products Help Desk & Ticketing

Help Desk & Ticketing

5 Essential Telephone Communication Skills for Customer Service

There are various channels available nowadays for customer service to utilize, such as social media, emails, and apps. But phone calls still the best...

5 Best Practices to Prioritizes Customers for Service Desk Team

The job of an IT service desk team is not only customer servicing. In some companies, the team also had to help other departments...

8 Steps to Improve Customer Service in Retail Business

No matter what type of business you run, providing the best customer service is a must. Bringing in new customers by holding promotions is...

Optimize Your Sales Figure with WhatsApp Marketing

Compared to other social media platforms, WhatsApp has the most monthly users, roughly more than 1,5 billion of them. This is what drives top...

5 Extra Ways to Improve Online Help Desk Management

There are times when you really need to take a step back and contemplate on how to improve your online help desk service. It...

5 Best Helpdesk Software in Indonesia

If you run a business that mainly customer servicing, then a customer service team is essential for your company. To improve the quality of...

5 Savvy Ways to Deal with Negative Online Reviews

So you got some negative online reviews? Don’t panic. Seeing somebody slams your business on Facebook, Instagram, Google or Yelp must be upsetting, but...

Must Read