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What is CRM Software? The Definition, Purposes, Features, and The Benefits for Your Business!

Almost every business today is required to have a good strategy in maintaining relationships with customers. One of the reasons is the increasing number of businessmen which makes the competition even more competitive. So we need a program like CRM Software that can help the business to be able to retain its customers.

This is where CRM has an important role for every existing business. This article will thoroughly explore what CRM Software is, why it is so important for a business, and what features the program has.

What is CRM Software

Table of Contents

Understanding CRM Software

crm software
What CRM Means? The Definition, Purposes, Features, and The Benefits

What is CRM Software? Customer Relationship Management; is a system and a process used to manage company interactions from potential customers to existing customers. In addition, this program can help to attract business sales prospects, convert them into customers, retain existing customers, and creating satisfied and loyal customers.

CRM software is commonly used to manage data, automation, synchronize sales, marketing, and customer service.

Customer Relationship Management (CRM) Software Purposes and Functions

After knowing the meaning of Customer Relationship Management, we must also know its purpose. The purpose of CRM itself is to find out as much as possible about what and how customer needs and behavior are. So that later from the customer’s data, companies can provide optimal service and maintain relationships with existing customers. Because the key to the business’s success is also very dependent on how much we know about the customers we have and meet their needs.

Meanwhile, the function of CRM is to improve customer experience, namely by increasing customer loyalty so it can lead to customer retention. Which provides benefits for the business in the end. This system is also a process of identifying potential customers. By guiding them throughout the sales process via the sales funnel, until finally, a close deal occurs. Customer Relationship Management itself spans many areas within the organization such as; sales, customer service, and marketing.

Read the related article: What is ERP and Why is It Important for Businesses?

CRM Software Features

In CRM applications, the common features that can be found are:

1. Contact management

With contact management, companies can track and modify customer information. Such as contracts, invoices, and other documents related to customers.

2. Database management

Database management features can greatly help all departments within the company to access the same information easily and centrally. Furthermore, if you want to manage data comprehensively, you can use ERP Software. In addition, the software also allows you to customize the design, manage, and track the process of data transfer. 

3. Prospective customer management

With this feature, companies can track where the prospects are coming from and see their progress on the funnel through the sales pipeline.

Benefits of Customer Relationship Management (CRM) Software

customer relationship management
Benefits Illustration

There are several benefits that we can get from using CRM software, here are the reviews:

1. Well managed customer data 

CRM software can help you to collect, store, and analyze all data from your business customers. In addition, you can view your customer data as a whole. The data we can find usually starts from customer profiles, purchase history, conversations with your team, marketing opportunities, to analysis reports. Because with the software, all customer data is in the same system. With that, based on the customer data we have as entrepreneurs, we will be able to develop the right strategy both to determine promotions and the right type of product for these customers.

2. Lot easier in making sales reports 

Based on the description of the features, we know that CRM Software is equipped with special features to look at business sales activities. You can monitor the progress of your sales. With automation, all data processing can be done with just a few clicks. Without needing to input sales data one by one, we can analyze and evaluate business strategies more easily. To simplify the sales process, use sales software for your business. The software helps you optimize cash flow and calculate sales commissions accurately based on sales targets.

3. Predict sales performance

With a lot of sales data, of course, it will be very useful for a business. Because how to measure the success of a business is by the maturity of its marketing strategy. Since this CRM software helps businesses from processing sales data, we can design a marketing strategy based on the sales data we have previously. In that way, the strategy that we will develop will have readiness before we execute it. 

Read the related article:  5 Reasons That Make a Cloud CRM App Important for Your Business


Of course, after knowing what CRM is, how it works, and how it benefits people’s businesses. We should become aware of how important CRM is for business people. Because in that way, the business we are living in can continue to grow and be able to compete in this highly developed and competitive era.

what is crm software

If you still have questions regarding CRM software, please ask the right CRM solution provider. HashMicro, provides free consultation for those of you who are planning to implement a CRM system in your business. Click here to find out the consultation methodology provided by HashMicro.

Interest in getting savvy tips for improving your business efficiency?

Afkar Azhfar
Afkar Azhfar
Full-Time Internship Content Writer at HashMicro. Always explore new things to develop content writing skills.


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