Data Deletion Policy

Last updated: 7 September 2026

This policy explains how to request deletion of personal information and other data associated with HashMicro websites, applications, and services. Product-specific contracts or notices may provide additional deletion rules.

1. How to submit a request

Send a deletion request to support@hashmicro.com. Include your name, work email, company or account identifier, the HashMicro product or website involved, and the information you want deleted. Do not include passwords or other unnecessary sensitive information.

2. Verification

We may need to verify your identity and authority before acting on a request. If you submit a request for an organisation or another person, include evidence that you are authorised to do so. We may ask for additional details when the information provided is not enough to identify the relevant account or data.

3. What deletion can cover

Depending on the service and applicable law, deletion may cover account details, contact information, submitted enquiries, marketing preferences, uploaded content, and other personal information that is no longer required for a lawful purpose. Some product data is controlled by the customer's organisation and must be requested through that organisation's administrator.

4. Exceptions and retention

We may retain information where necessary to provide an active service, complete a transaction, prevent fraud or abuse, maintain security, resolve disputes, comply with legal or regulatory obligations, or protect our rights. We may also retain a minimal record of the request and its outcome so we can demonstrate compliance and prevent repeated abuse.

5. Timing and outcome

We will acknowledge a request and respond within the period required by applicable law. If deletion is approved, we will remove or anonymise the relevant information from active systems and queue eligible copies for deletion under our backup and retention controls. Some copies may remain temporarily in protected backups until their scheduled expiry.

6. If we cannot delete the data

If a request cannot be completed in full, we will explain the reason, identify the information that must be retained where appropriate, and describe any available restriction, correction, export, or complaint options.

7. Contact

For deletion requests or questions about this policy, contact support@hashmicro.com. Please include the country whose rules apply so we can route the request to the appropriate team.