Online booking refers to a real-time online booking service available to both agents and clients. It provides access to the company's services, various tour products, inventory, rates, and information about services and products offered by third parties. This platform allows agents and clients to make online bookings for the company's goods and services and submit booking requests.
An online booking system is software that consolidates essential resources for managing and expanding business operations in one location. It enables potential customers to self-book and pay through the website and other methods.
A booking system offers more than just passive acceptance of online reservations and payments. In the realm of reservation technology, also known as "res-tech," it now serves as the central hub for controlling all aspects of a company's operations, from marketing to distribution.