Robust Helpdesk & Ticketing System

Simplify your customer service & support management

Deliver the best customer servivce through HashMicro Helpdesk Ticketing Management. Track your customer's emails, calls seamlessly through the tickets, allowing your agents follow ups easily through the system.

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Helpdesk & Ticketing Software

Enable your agents to track prioritize and solve customer tickets. Integrated to the CRM, EQUIP Ticketing System allows you to generate in depth reports based on demographics as well as internal analytics. Have better follow ups with our system reminders, improving the relationship between your business and your customers.

Singapore Helpdesk Ticketing System
  • Manage, track all incoming calls, emails or web tickets through one place. Track and prioritize the tickets and have an effective follow up.
  • Never forget another issue submitted by the customer - as EQUIP has an auto reminder to the agents for non-action tickets.
  • Know exactly how you perform compared to your monthly targets. Organize your work based on your scheduled next actions.
  • Generate in depth reports on

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Here are HashMicro Singapore's Helpdesk Software Features:


  • Ticket Tracking & Prioritization Management
  • Email & Calls Management
  • Customers Database & Profiling
  • Live Chat Ticketing Management
  • Reminder for inactive tickets
  • Agents, Team & Ticket Priorities Management
  • Modern Interface Dashboard
  • Log your calls with customer with PBX function
  • In Depth Helpdesk Reports Generation
Singapore Helpdesk Ticketing System

Main Features

Singapore Helpdesk Ticketing System

TICKETING MANAGEMENT

Track and prioritize all the tickets, each ticket can be marked with different levels of priorities and managed through different agents. Agents can group the tickets based on categories, status, date, etc.

Singapore Helpdesk Ticketing System

EMAILS & CALLS MANAGEMENT

All emails and calls for each ticket will be logged to each ticket. Agents can also reply to the emails directly through the ticket and it will be logged. Integrateable to any email server.

Singapore Helpdesk Ticketing System

AGENTS & TEAMS

EQUIP allows you to setup multiple teams through the system and assign rules for each team, such as the type of emails / calls they should be receiving, notifications, and many more.

Singapore Helpdesk Ticketing System

Ticket Portal

Your customers can also come to the website to submit and track their tickets. Agents' response will also automatically notify the customers and they can login to the portal to view their ticket.

Singapore Helpdesk Ticketing System

LIVE CHAT SUPPORT

EQUIP Helpdesk System also comes with in built live chat which you can integrate with your website. All the live chat will automatically go to the system where your agent can response, and eventually record as ticket.

Singapore Helpdesk Ticketing System

IN DEPTH REPORTS

Get a clear overview of the service help desk performance. Generate ticket reports per agent, per month, category and many more. Managers can then generate any dynamic reports based on the fields and generate visual reports.

HashMicro Singapore Customer Relationship Management Software can be integrated with many things, such as Websites, Accounting System, Inventory System, etc to further enhance your business. Complete, Automate & Systemize your business now with HashMicro Singapore Cloud ERP Solutions.

Singapore Helpdesk Ticketing Software Provider
  • Integrate Call Center Software with the Helpdesk to manage call supports for your customer service.
  • Keep track of the customer's tickets by integrating with HashMicro Customer Relationship Management (CRM)
  • With the complete integration of the Helpdesk System, CRM & Call Center Software, you would be able to get a fully integrated service helpdesk channel to serve your customers.

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FAQ

General Enquiries
Yes, as our software promotes productivity and is designed to boost your company's business efficiency. You can claim several government grants like PIC, CDG & iSprint. Claim percentage for CDG & iSprint is up to 70% and 40% for PIC.
Support is one of our company's forte, and one of the parts which our company cares the most. We provide 3 lines of support. Firstly, your project manager, secondly, our call hotline, which is available during business hours. Lastly, we have a portal support, available 24 / 7, to ensure your software working seamlessly.
HashMicro has a long history of successful & satisfied ERP implementations, and one of HashMicro's core values is to uphold customer satisfaction, meaning we will do our best to bring the best services to our customers. We also innovate new features & upgrades to keep up to date with the latest trends. Our clients are entitled to the updates at free of cost.
Software Enquiries
Our softwares are ready products that are constantly being upgraded by our research & development team. We also understand that each industry has different needs, hence our softwares are equipped with wide range of functions / modules that are tailored for each industry.
Yes, we do customize our products to meet our clients' unique needs. Depending on the requirements, we may even have the ready add-ons or modules built beforehand.
Yes, we have a mobile app version of our software to better help your company automate your business better. Our mobile app covers a wide range of functionalities depending on the module you are looking for.

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For 4 years now I've been running my retail business and bookkeeping was my biggest obstacle. Now with HashMicro's accounting system I feel like I've made the best decision in my life since bookkeeping has never been as easier as now.
Singapore Cloud ERP Software Solution Provider

Dylan Wei

Managing Director, ThursdaySuits

With the end of the year coming up, we had so many things to think about and it was with efficient help of HashMicro that we managed to get everything up and running on time, including our website which is receiving positive feedback from our customers.
Singapore Cloud ERP Software Solution Provider

Aik Koan Heng

Founder, Acewerks

Our bakery is busy every day and often bookkeeping gives us a lot of headache. But with the help of Hashmicro’s ERP system, we can now focus more on improving our patisseries’ quality instead of stressing over bookkeeping.
Singapore Cloud ERP Software Solution Provider

Angelina Lin

General Manager, Angelicious

I’ve been the owner of a small business for several years now and technical matters and new technologies were never my strong side, but with HashMicro's help, my accounting & keeping track of my inventory has never been this simple.
Singapore Cloud ERP Software Solution Provider

Wong Cheok Lup

Founder, Monocle TinkerEdge

As a new startup company we had so many things to think about and it was with efficient help of HashMicro that we managed to get everything up and running on time, including our website which is receiving positive feedback from our customers.
Singapore Cloud ERP Software Solution Provider

Tiffany Lim

Founder, Antioxie

I always hated the time of the year when I had to do audits and taxes because my accounts were spread across multiple systems. With HashMicro accounting system all my accounts are in one place and a lot more manageable.
Singapore Cloud ERP Software Solution Provider

Jared Lin

Management consultant, ManChampagne

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