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The Most Complete
Help Desk & Ticketing System

Provide the best service to your customers by automating back-end administration tasks with Singapore's no.1 Help Desk & Ticketing System.

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The Benefits of Help Desk & Ticketing System

Help Desk and Ticketing Software Singapore
help desk

One App for Every Need

Incoming calls, emails and tickets can be managed automatically in one platform.

help desk system

Easier Task Delegation

Delegating customer tickets to your staff can be done automatically by the system.

help desk software
help desk & ticketing system

Steamlined SLA Management

Provide your support team with written guidelines regarding the average handling time, customer complaint handling, and so on.

help desk & ticketing software

Automated Ticket Notifications

Get automatic notifications for active, unresponsive, or automatically completed tickets.

The Main Features Help Desk Ticketing System

help desk singapore

Ticket Tracking & Prioritization

Distinguish the priority on each ticket based on its urgency and delegate tickets to the right agents.

help desk system singapore

Email & Telephone Management

Each customer's email and phone will be recorded on the ticket for real-time tracking.

help desk & ticketing system singapore

Agent & Team Management

Define the tasks of each team and agents so any incoming tickets will go to the right agent.

help desk system

Ticket
Portal

Make it easy for your customers to submit tickets and tracks their ticket progress.

help desk software

Live Chat
Support

Provide the best possible customer service through direct interaction between the admin and the customer.

help desk & ticketing system

In-depth
Report Generation

Easily report ticket progress, team performance, and issues with the reporting feature.

Help Desk & Ticketing System Integration

Booking Management System

Booking System will make it easier for your customers to request an inspection schedule with your engineer or technician.

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Helpdesk

Call Center System

Improve the performance of your support team and optimize the Service Level Agreement policy with the HashMicro's Call Center system.

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CRM System

Convert potential prospects into opportunities, record telephone calls, strengthen your sales channels, and many more.

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Repair Management System

Repair Management System will be highly useful for you to schedule repairs and assign engineers to fix customers' issues.

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FAQs

Frequently asked questions about our software solutions.

We provide various types of support, from free consultations and blueprints to training and user manuals, ensuring that your software is running smoothly.
Our solutions are very comprehensive and designed for 15 industries. Our ERP system offers unlimited user licenses, therefore it can be used by everyone in your company at no additional cost.
We provide ready-made software that is continually being improved by our development team. However, our software can also be tailored to meet the unique requirements of each of our clients.
Yes, our software has a mobile version to help you run your business better. Our mobile apps cover various functions, depending on the modules you are using.
EQUIP is web-based ERP software that can be run through internet on any mobile device via any web browser.
We use PostgreSQL database management system, which ensures data security and scalable performance to large numbers of simultaneous users.
We use Python, one of the most popular programming languages, for the development of our software programs.

Explore Other ERP Modules

We also provide other modules that your business might need

Accounting

Estimate your budget, costs, and business income accurately with a complete, integrated accounting system.
Marketing Automation

Create and customize your marketing campaigns via email, SMS and WhatsApp with the most complete Marketing Automation System.
e-Invoicing System

Manage client and vendor invoices more easily. Get paid faster with the help of auto-payment reminders.
HashMicro Singapore

The Octagon #06-021 105 Cecil Street Singapore 069534

+65 6602 8802

+65 8777 6207 (Whatsapp)

[email protected]

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Rachel-Panjaitan

Rachel Panjaitan
Typically replies within an hour

Rachel Panjaitan
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