b v Helpdesk & Ticketing Software | Customer Support System | HashMicro

Robust Helpdesk & Ticketing System

Simplify your customer service & support management

Deliver the best customer servivce through HashMicro Helpdesk Ticketing Management. Track your customer's emails, calls seamlessly through the tickets, allowing your agents follow ups easily through the system.

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Helpdesk & Ticketing Software

Enable your agents to track prioritize and solve customer tickets. Integrated to the CRM, EQUIP Ticketing System allows you to generate in depth reports based on demographics as well as internal analytics. Have better follow ups with our system reminders, improving the relationship between your business and your customers.

Singapore Helpdesk Ticketing System
  • Manage, track all incoming calls, emails or web tickets through one place. Track and prioritize the tickets and have an effective follow up.
  • Never forget another issue submitted by the customer - as EQUIP has an auto reminder to the agents for non-action tickets.
  • Know exactly how you perform compared to your monthly targets. Organize your work based on your scheduled next actions.
  • Generate in depth reports on

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Here are HashMicro Singapore's Helpdesk Software Features:


  • Ticket Tracking & Prioritization Management
  • Email & Calls Management
  • Customers Database & Profiling
  • Live Chat Ticketing Management
  • Reminder for inactive tickets
  • Agents, Team & Ticket Priorities Management
  • Modern Interface Dashboard
  • Log your calls with customer with PBX function
  • In Depth Helpdesk Reports Generation
Singapore Helpdesk Ticketing System

Main Features

Singapore Helpdesk Ticketing System

TICKETING MANAGEMENT

Track and prioritize all the tickets, each ticket can be marked with different levels of priorities and managed through different agents. Agents can group the tickets based on categories, status, date, etc.

Singapore Helpdesk Ticketing System

EMAILS & CALLS MANAGEMENT

All emails and calls for each ticket will be logged to each ticket. Agents can also reply to the emails directly through the ticket and it will be logged. Integrateable to any email server.

Singapore Helpdesk Ticketing System

AGENTS & TEAMS

EQUIP allows you to setup multiple teams through the system and assign rules for each team, such as the type of emails / calls they should be receiving, notifications, and many more.

Singapore Helpdesk Ticketing System

Ticket Portal

Your customers can also come to the website to submit and track their tickets. Agents' response will also automatically notify the customers and they can login to the portal to view their ticket.

Singapore Helpdesk Ticketing System

LIVE CHAT SUPPORT

EQUIP Helpdesk System also comes with in built live chat which you can integrate with your website. All the live chat will automatically go to the system where your agent can response, and eventually record as ticket.

Singapore Helpdesk Ticketing System

IN DEPTH REPORTS

Get a clear overview of the service help desk performance. Generate ticket reports per agent, per month, category and many more. Managers can then generate any dynamic reports based on the fields and generate visual reports.

HashMicro Singapore Customer Relationship Management Software can be integrated with many things, such as Websites, Accounting System, Inventory System, etc to further enhance your business. Complete, Automate & Systemize your business now with HashMicro Singapore Cloud ERP Solutions.

Singapore Helpdesk Ticketing Software Provider
  • With the help of our CRM System, you will be able to easily convert your potential leads to opportunities, log every phone call, create a strong sales pipeline and many more.
  • Connect Help Desk & Ticketing System to Call Center Management System to improve your call center operations and optimize the SLA policies
  • Integrating Help Desk & Ticketing System with our HRM System will help you keep track of your agents performance as well as manage their commissions, contracts, leaves and more.

Click here to know more about our:

CRM System
or
Call Center Management System

or
HRM System

FAQ

General Enquiries
Yes, as our software promotes productivity and is designed to boost your company's business efficiency. You can claim several government grants like PIC, CDG & iSprint. Claim percentage for CDG & iSprint is up to 70% and 40% for PIC.
Support is one of our company's forte, and one of the parts which our company cares the most. We provide 3 lines of support. Firstly, your project manager, secondly, our call hotline, which is available during business hours. Lastly, we have a portal support, available 24 / 7, to ensure your software working seamlessly.
HashMicro has a long history of successful & satisfied ERP implementations, and one of HashMicro's core values is to uphold customer satisfaction, meaning we will do our best to bring the best services to our customers. We also innovate new features & upgrades to keep up to date with the latest trends. Our clients are entitled to the updates at free of cost.
Software Enquiries
Our softwares are ready products that are constantly being upgraded by our research & development team. We also understand that each industry has different needs, hence our softwares are equipped with wide range of functions / modules that are tailored for each industry.
Yes, we do customize our products to meet our clients' unique needs. Depending on the requirements, we may even have the ready add-ons or modules built beforehand.
Yes, we have a mobile app version of our software to better help your company automate your business better. Our mobile app covers a wide range of functionalities depending on the module you are looking for.

GET IN TOUCH WITH US

As a herbal product manufacturer and distributor that has been operating since 2002, the number of our customers keeps growing every day. Thanks to EQUIP, we’re now able to simplify our operations especially accounting, sales, purchasing and production. It has enabled us to exceed our customer expectations as well.
Singapore Cloud ERP Software Solution Provider

Bee Choo Origin Group

EQUIP has helped us improve the efficiency of our educational institution. We used to manage our daily tasks manually and it was difficult to get things done quickly. With the help of an easy-to-implement ERP System for School, everything has become much simpler and we can focus more on enhancing our school programs.
Singapore Cloud ERP Software Solution Provider

PERGAS

We have been handling so many interior design projects for 35 years and one of our objectives is to increase our business productivity and efficiency. In order to achieve that, we have to be able to streamline our business processes. After having implemented EQUIP, we’re able to improve our time management and simplify our customer payments, thus encouraging our staff to be more productive.
Singapore Cloud ERP Software Solution Provider

DBA

We love the results we’ve gained from implementing EQUIP ERP for the effectiveness of our bridal business. Customers are our most valuable assets and it’s very important for us to be able to meet their demands. EQUIP has helped us improve our customer relationship and automate most of our operations from inventory to contract management.
Singapore Cloud ERP Software Solution Provider

The Gown Warehouse

Inventory management is one of the most important components to our company, since we have to take care of many products we receive from suppliers coming from various countries. With the help of HashMicro, we have managed to simplify our inventory tracking, save valuable label production time and deliver a faster production process.
Singapore Cloud ERP Software Solution Provider

HelaSpice

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