Simplify your customer service & support management
Deliver the best customer servivce through HashMicro Helpdesk Ticketing Management. Track your customer's emails, calls seamlessly through the tickets, allowing your agents follow ups easily through the system.
Enable your agents to track prioritize and solve customer tickets. Integrated to the CRM, EQUIP Ticketing System allows you to generate in depth reports based on demographics as well as internal analytics. Have better follow ups with our system reminders, improving the relationship between your business and your customers.
Manage, track all incoming calls, emails or web tickets through one place. Track and prioritize the tickets and have an effective follow up.
Never forget another issue submitted by the customer - as EQUIP has an auto reminder to the agents for non-action tickets.
Know exactly how you perform compared to your monthly targets. Organize your work based on your scheduled next actions.
Here are HashMicro Singapore's Helpdesk Software Features:
Ticket Tracking & Prioritization Management
Email & Calls Management
Customers Database & Profiling
Live Chat Ticketing Management
Reminder for inactive tickets
Agents, Team & Ticket Priorities Management
Modern Interface Dashboard
Log your calls with customer with PBX function
In Depth Helpdesk Reports Generation
Main Features
TICKETING MANAGEMENT
Track and prioritize all the tickets, each ticket can be marked with different levels of priorities and managed through different agents. Agents can group the tickets based on categories, status, date, etc.
EMAILS & CALLS MANAGEMENT
All emails and calls for each ticket will be logged to each ticket. Agents can also reply to the emails directly through the ticket and it will be logged. Integrateable to any email server.
AGENTS & TEAMS
EQUIP allows you to setup multiple teams through the system and assign rules for each team, such as the type of emails / calls they should be receiving, notifications, and many more.
Ticket Portal
Your customers can also come to the website to submit and track their tickets. Agents' response will also automatically notify the customers and they can login to the portal to view their ticket.
LIVE CHAT SUPPORT
EQUIP Helpdesk System also comes with in built live chat which you can integrate with your website. All the live chat will automatically go to the system where your agent can response, and eventually record as ticket.
IN DEPTH REPORTS
Get a clear overview of the service help desk performance. Generate ticket reports per agent, per month, category and many more. Managers can then generate any dynamic reports
based on the fields and generate visual reports.
HashMicro Singapore Customer Relationship Management Software can be integrated with many things, such as Websites, Accounting System, Inventory System, etc to further enhance your business. Complete, Automate & Systemize your business now with HashMicro Singapore Cloud ERP Solutions.
With the help of our CRM System, you will be able to easily convert your potential leads to opportunities, log every phone call, create a strong sales pipeline and many more.
Connect Help Desk & Ticketing System to Call Center Management System to improve your call center operations and optimize the SLA policies
Integrating Help Desk & Ticketing System with our HRM System will help you keep track of your agents performance as well as manage their commissions, contracts, leaves and more.
Yes, as our software promotes productivity and is designed to boost your company's business efficiency. You can claim several government grants like PIC, CDG & iSprint. Claim percentage for CDG & iSprint is up to 70% and 40% for PIC.
Support is one of our company's forte, and one of the parts which our company cares the most. We provide 3 lines of support. Firstly, your project manager, secondly, our call hotline, which is available during business hours. Lastly, we have a portal support, available 24 / 7, to ensure your software working seamlessly.
HashMicro has a long history of successful & satisfied ERP implementations, and one of HashMicro's core values is to uphold customer satisfaction, meaning we will do our best to bring the best services to our customers. We also innovate new features & upgrades to keep up to date with the latest trends. Our clients are entitled to the updates at free of cost.
Our softwares are ready products that are constantly being upgraded by our research & development team. We also understand that each industry has different needs, hence our softwares are equipped with wide range of functions / modules that are tailored for each industry.
Yes, we do customize our products to meet our clients' unique needs. Depending on the requirements, we may even have the ready add-ons or modules built beforehand.
Yes, we have a mobile app version of our software to better help your company automate your business better. Our mobile app covers a wide range of functionalities depending on the module you are looking for.
GET IN TOUCH WITH US
Since we have growing number of people requiring assistance with educational services, we need to simplify our appointment management for speeding up the process so we can handle more appointments and address as many issues as possible. Thanks to HashMicro for providing us with a booking system that streamlines our appointment scheduling, allowing us to focus on providing a balanced and well-rounded assistance for all the stakeholders.
Ministry of Education Singapore
As a maritime logistics company that has been operating since 2012, we want to keep delivering excellent customer service and improving our quality control. Thanks to EQUIP ERP by HashMicro, we can now stay focused on achieving these goals since we have managed to streamline our daily operations; from our accounting, purchasing, inventory, to sales management.
PT Multi Guna Maritim
We're happy with the results we've gained from implementing HashMicro’s CRM system. It has helped us improve our customer management by allowing us to gain better visibility into our customer databases and our sales team daily activities. Managing contact information, inquiries, and price lists has never been easier.
PT Inti Presisi Toolsindo
We receive a large number of appointment requests every day and we knew that managing them manually would be very inefficient. But with the help of HashMicro’s Booking Software, we can now schedule our appointments with clients, take payments, keep track of open slots, and even send reminders for upcoming appointments, all through a single system.
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