Incoming calls, emails and tickets can be managed automatically in one platform.
Delegating customer tickets to your staff can be done automatically by the system.
The speed and accuracy of staff in resolving issues can help HR evaluate the staff performance.
Get automatic notifications for active, unresponsive, or automatically completed tickets.
Distinguish the priority on each ticket based on its urgency and delegate tickets to the right agents.
Each customer's email and phone will be recorded on the ticket for real-time tracking.
Define the tasks of each team and agents so any incoming tickets will go to the right agent.
Make it easy for your customers to submit tickets and tracks their ticket progress.
Provide the best possible customer service through direct interaction between the admin and the customer.
Easily report ticket progress, team performance, and issues with the reporting feature.
Track your agent performance easily with the help of the HRM system. Manage commissions, contracts and leave through one system.
See MoreImprove the performance of your support team and optimize the Service Level Agreement policy with the HashMicro's Call Center system.
See MoreConvert potential prospects into opportunities, record telephone calls, strengthen your sales channels, and many more.
See MoreTo provide the right solutions for our clients is our focus and priority.
Frequently asked questions about our software solutions.
We also provide other modules that your business might need
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