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The Most Complete
Help Desk System and Customer Service Software

Provide the best service to your customers by automating back-end administration tasks with Singapore's no.1 Help Desk & Ticketing System.

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The Benefits of Help Desk & Ticketing System

Help Desk and Ticketing Software Singapore
help desk

One App for Every Need

Incoming calls, emails and tickets can be managed automatically in one platform.

help desk system

Easier Task Delegation

Delegating customer tickets to your staff can be done automatically by the system.

help desk software
help desk & ticketing system

Streamlined SLA Management

Provide your support team with written guidelines regarding the average handling time, customer complaint handling, and so on.

help desk & ticketing software

Automated Ticket Notifications

Get automatic notifications for active, unresponsive, or automatically completed tickets.

The Main Features Help Desk Ticketing System

help desk singapore

Ticket Tracking & Prioritization

Distinguish the priority on each ticket based of its urgency and delegate tickets to the right agents.

help desk system singapore

Email & Telephone Management

Each customer's email and the phone will be recorded on the ticket for real-time tracking.

help desk & ticketing system singapore

Agent & Team Management

Define the tasks of each team and agent so any incoming tickets will go to the right agent.

help desk system


Make it easy for your customers to submit tickets and tracks their ticket progress.

help desk software

Live Chat

Provide the best possible customer service through direct interaction between the admin and the customer.

help desk & ticketing system

Report Generation

Easily report ticket progress, team performance, and issues with the reporting feature.

Help Desk & Ticketing System Integration

Booking Management System

The Booking System will make it easier for your customers to request an inspection schedule with your engineer or technician.

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Call Center System

Improve the performance of your support team and optimize the Service Level Agreement policy with HashMicro's Call Center system.

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CRM System

Convert potential prospects into opportunities, record telephone calls, strengthen your sales channels, and many more.

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Repair Management System

The Repair Management System will be highly useful for you to schedule repairs and assign engineers to fix customers' issues.

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Frequently asked questions about our software solutions.

We provide various types of support, from free consultations and blueprints to training and user manuals, ensuring that your software is runs smoothly.
Our solutions are very comprehensive and designed for 15 industries. Our ERP system offers unlimited user licenses. Therefore, it can be used by everyone in your company at no additional cost.
We provide ready-made software that continually improves our development team. However, our software can also be tailored to meet the unique requirements of each of our clients.
Yes, our software has a mobile version to help you run your business better. Our mobile apps cover various functions, depending on the modules you are using.
EQUIP is web-based ERP software that can be run through the internet on any mobile device via any web browser.
We use PostgreSQL database management system, which ensures data security and scalable performance for many of simultaneous users.
We use Python, one of the most popular programming languages, to develop our software programs.
HashMicro Singapore

OUE Downtown Gallery #04-01, 6A Shenton Way, Singapore 068815

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