Helpdesk & Ticketing Software

Simplify your customer service & support management

Deliver the best customer servivce through HashMicro Helpdesk Ticketing Management. Track your customer's emails, calls seamlessly through the tickets, allowing your agents follow ups easily through the system.

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Enable your agents to track prioritize and solve customer tickets. Integrated to the CRM, EQUIP Ticketing System allows you to generate in depth reports based on demographics as well as internal analytics. Have better follow ups with our system reminders, improving the relationship between your business and your customers.

FAQ

General Enquiries

Can I claim Government Grants for this software?

Yes, as our software promotes productivity and is designed to boost your company's business efficiency. You can claim several government grants like PIC, CDG & iSprint. Claim percentage for CDG & iSprint is up to 70% and 40% for PIC.

What kind of support is provided for the software?

Support is one of our company's forte, and one of the parts which our company cares the most. We provide 3 lines of support. Firstly, your project manager, secondly, our call hotline, which is available during business hours. Lastly, we have a portal support, available 24 / 7, to ensure your software working seamlessly.

Why should we choose HashMicro's Services?

HashMicro has a long history of successful & satisfied ERP implementations, and one of HashMicro's core values is to uphold customer satisfaction, meaning we will do our best to bring the best services to our customers. We also innovate new features & upgrades to keep up to date with the latest trends. Our clients are entitled to the updates at free of cost.

Software Enquiries

Is your software a ready product or has to be built from scratch?

Our softwares are ready products that are constantly being upgraded by our research & development team. We also understand that each industry has different needs, hence our softwares are equipped with wide range of functions / modules that are tailored for each industry.

Can you customize the software to our needs?

Yes, we do customize our products to meet our clients' unique needs. Depending on the requirements, we may even have the ready add-ons or modules built beforehand.

Does your software run on mobile? Or does it have a mobile app?

Yes, we have a mobile app version of our software to better help your company automate your business better. Our mobile app covers a wide range of functionalities depending on the module you are looking for.

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As a herbal product manufacturer and distributor that has been operating since 2002, the number of our customers keeps growing every day. Thanks to EQUIP, we’re now able to simplify our operations especially accounting, sales, purchasing and production. It has enabled us to exceed our customer expectations as well.

Singapore Cloud ERP Software Solution Provider

Bee Choo Origin Group

EQUIP has helped us improve the efficiency of our educational institution. We used to manage our daily tasks manually and it was difficult to get things done quickly. With the help of an easy-to-implement ERP System for School, everything has become much simpler and we can focus more on enhancing our school programs.

PERGAS

We have been handling so many interior design projects for 35 years and one of our objectives is to increase our business productivity and efficiency. In order to achieve that, we have to be able to streamline our business processes. After having implemented EQUIP, we’re able to improve our time management and simplify our customer payments, thus encouraging our staff to be more productive.

DBA

We love the results we’ve gained from implementing EQUIP ERP for the effectiveness of our bridal business. Customers are our most valuable assets and it’s very important for us to be able to meet their demands. EQUIP has helped us improve our customer relationship and automate most of our operations from inventory to contract management.

The Gown Warehouse

Inventory management is one of the most important components to our company, since we have to take care of many products we receive from suppliers coming from various countries. With the help of HashMicro, we have managed to simplify our inventory tracking, save valuable label production time and deliver a faster production process.