The Most Complete Help Desk System and Customer Service Software

Provide the best service to your customers by automating back-end administration tasks with Singapore's no.1 Help Desk & Ticketing System.

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Help Desk and Ticketing Software Singapore

The Benefits of Help Desk & Ticketing System

Automate calls, emails, and tickets end-to-end so your support team resolves every customer issue faster.

One App for Every Need

Incoming calls, emails and tickets can be managed automatically in one platform.

Easier Task Delegation

Delegating customer tickets to your staff can be done automatically by the system.

Streamlined SLA Management

Provide your support team with written guidelines regarding the average handling time, customer complaint handling, and so on.

Automated Ticket Notifications

Get automatic notifications for active, unresponsive, or automatically completed tickets.

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The Main Features Help Desk Ticketing System

Ticket Tracking & Prioritization

Distinguish the priority on each ticket based on its urgency and delegate tickets to the right agents.

Email & Telephone Management

Each customer's email and the phone will be recorded on the ticket for real-time tracking.

Agent & Team Management

Define the tasks of each team and agent so any incoming tickets will go to the right agent.

Ticket Portal

Make it easy for your customers to submit tickets and track their ticket progress.

Live Chat Support

Provide the best possible customer service through direct interaction between the admin and the customer.

In-depth Report Generation

Easily report ticket progress, team performance, and issues with the reporting feature.

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Help Desk & Ticketing System Integration

Booking Management System

The Booking System will make it easier for your customers to request an inspection schedule with your engineer or technician.

Call Center System

Improve the performance of your support team and optimize the Service Level Agreement policy with HashMicro's Call Center system.

CRM System

Convert potential prospects into opportunities, record telephone calls, strengthen your sales channels, and many more.

Repair Management System

The Repair Management System will be highly useful for you to schedule repairs and assign engineers to fix customers' issues.

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Accounting

Estimate your budget, costs, and business income accurately with a complete, integrated accounting system.

Marketing Automation

Create and customize your marketing campaigns via email, SMS and WhatsApp with the most complete Marketing Automation System.

e-Invoicing System

Manage client and vendor invoices more easily. Get paid faster with the help of auto-payment reminders.

Resolve every customer issue with total confidence.

HashMicro's Help Desk & Ticketing System automates ticket routing, SLA management, and notifications, so your support team delivers the best service to every customer effortlessly.

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Frequently Asked Questions

Got questions? We've got answers. Browse common questions below or reach out to our team.

What systems does HashMicro offer?

HashMicro provides a wide range of cloud-based ERP systems tailored to your business needs, including: Accounting Software: Automate financial management, reporting, and bookkeeping. HR & Payroll Software: Manage employees, attendance, and payroll in one system. Inventory Management Software: Monitor stock levels and goods movement in real-time. CRM Software: Manage leads, sales pipeline, and customer relationships. Procurement Software: Automate purchasing processes and vendor management. Manufacturing Software: Control production, BOM, and work orders in one platform. Warehouse Management System (WMS): Optimize warehouse operations from receiving to dispatch. Asset Management Software: Track and manage company assets throughout their lifecycle. Point of Sale (POS): Modern cashier system for retail and F&B businesses. Project Management Software: Plan, monitor, and complete projects on time and on budget. Construction Software: Manage construction projects, cost estimation, and field progress. Mining Software: Manage mining operations, assets, and supply chain in one integrated system. All HashMicro systems are fully integrated to support end-to-end business operations within a single ERP platform.

Can HashMicro software be integrated with our existing systems?

Yes. HashMicro is built with an open API architecture, allowing seamless integration with third-party applications such as e-commerce platforms, payment gateways, government tax systems (e-Faktur, e-Invoice), banking systems, and other business tools you currently use. Our team will help map and configure the integration based on your specific requirements.

Is my company's data secure on HashMicro software?

Absolutely. HashMicro complies with international security standards, including ISO 27001 certification, end-to-end data encryption, role-based access control, and regular automated backups. Your data is stored on secure servers and protected under strict data privacy rules, ensuring confidentiality and business continuity at all times.

Which industries does HashMicro ERP support?

HashMicro serves over 20 industries, including manufacturing, construction, retail, F&B, distribution, trading, education, mining, and professional services. Each industry has dedicated modules and pre-configured workflows aligned with sector-specific best practices and regulatory requirements.

Can HashMicro software scale as my business grows?

Yes. HashMicro is designed to scale with your business, whether you are expanding to multiple branches, adding new subsidiaries, or entering international markets. The system supports multi-company, multi-currency, and multi-language configurations, making it suitable for both SMEs and large enterprises.

What kind of after-sales support does HashMicro provide?

We provide 24/7 technical support through multiple channels, including a dedicated support portal, email, phone, and live chat. Every client is assigned a dedicated account manager who proactively monitors system performance, handles upgrade requests, and ensures any issues are resolved promptly to keep your business running smoothly.

Can we migrate data from our current software to HashMicro?

Yes. HashMicro supports seamless data migration from your existing systems, including spreadsheets, legacy ERP, or third-party software. Our consultants will guide you through the data cleansing, mapping, and validation process to ensure your master data, transaction history, and reports are accurately transferred without disrupting daily operations.

Real Stories Real Impact.

Discover how enterprises across industries transformed their operations with HashMicro.