WHAT IS
E-INVOICING?
Plan a comprehensive introduction for the transition to electronic invoicing. It is crucial to involve your clients in the decision-making process if you have opted for a digital transformation. This means providing your customers with multiple opportunities to understand the reasons behind the shift, rather than simply sending a single email update and moving forward.
Any changes or improvements should be communicated to your customers well in advance. Expecting your customers to transition within a week is not only unrealistic but also poor service, as old habits are hard to break. For instance, a large corporate customer of your company might have to navigate through prolonged internal approval procedures.
Avoid adopting a "one size fits all" approach. While it is essential to inform all your customers about the transition to e-invoicing, it may be beneficial to devise a specific strategy for high-value customers.