Customer Relationship Management is a tool, strategies, or any processes that help businesses manage and access customer data better. At first, CRM relied on handwriting and Rolodex. Along with the technology development nowadays, customer relationship management can now be automated with the help of software. One of them is the best CRM software in Singapore, namely CRM from HashMicro.

What are the benefits and advantages of CRM?

CRM plays a very essential role in business development, in addition to maintaining retention with permanent consumers in one network but also increases collaboration between teams so that the work process in business becomes more integrated and efficient

Why does a company need CRM program?

In CRM operational activities help in business efficiency and effectiveness, if it does not apply CRM, the employee's work process will use manual methods to input data, this causes the slow process of work and the absence of integration between various divisions in one database. Contact our expert team to find out what kind of software is right for your business

What if the company does not apply CRM?

In CRM operational activities help in business efficiency and effectiveness, if it does not implement customer relationship management software, the employee's work process will use manual methods to input data, this causes the slow process of work and the absence of integration between various divisions in one database

Maximize Your Lead Conversions with the Best CRM Software in the Philippines

Automate your sales pipeline, track customer interactions, deliver personalized experiences, convert more qualified leads and win more deals with the Philippines' best, fully integrated CRM System.

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The Benefits of HashMicro's CRM Software

Lead Identification

Manage lead databases in a centralized repository with CRM online software and identify qualified leads more easily.

Automated Reporting

Generate general sales reports in seconds and gain insights into your sales performance with the powerful CRM app.

Full Traceability

Keep track of all sales activities such as meetings, follow-ups, tasks, and various updates with advanced CRM solutions.

Easy Configuration

Create sales stages with the drag & drop function through configurable sales workflows on your CRM platform.

The Main Features of CRM Software

Sales Pipeline Management

Move leads from one stage to another based on the sales status. Customize your sales pipeline with our CRM tool according to your preferences.

Sales Team Management

Keep track of sales progress and how each salesperson is doing. Distribute the right tasks and get notified of your sales reps’ achievements.

Revenue Forecasting

Get accurate forecasts of the revenue you will generate from each lead and seamlessly create a list of prioritized prospects using CRM tools.

Email Marketing Management

Create, customize and send relevant emails to segmented subscribers, customers, or leads. Answer emails directly through the system.

Call Logging Management

Record every conversation with each prospect logged using a software CRM to help sales reps better understand leads and optimize customer service.

Sales Report Generation

Generate real-time sales reports with customer relationship management tools, covering sales activities, team performance, profits and losses, and more.

CRM Software System Integration

Accounting System

Integration of the accounting system with the CRM system will help you control and analyze sales expenses better.

CRM

Purchasing System

The purchasing system makes it easier for the sales team to submit purchase requests for goods/services to ensure the smooth-running of sales operations.

Inventory Management System

The inventory management system helps the sales team know the availability of goods and provide the right information to prospects and customers.

CRM-Sales System

Integrate CRM-Leads with CRM-Sales to enable you to create sales orders and quotations, set multiple price lists, and calculate sales commissions automatically.

HRM System

The HRM system automates the calculation of salaries, commissions, incentives, and allowances. It helps you analyze your sales team performance as well!

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Providing the right solutions for our clients is our focus and priority.

FAQs

Frequently asked questions about our software solutions.

We provide comprehensive support, including free consultations, blueprints, training, and user manuals, to ensure your ease of use of our software.

Our solutions are very comprehensive and designed for 15 industries. Our ERP system offers unlimited user licenses. Therefore, it can be used by everyone in your company at no additional cost.

HashMicro offers ready-to-use software solutions that can be quickly deployed, but they’re also fully customizable to suit your company’s specific needs. You don’t have to start from scratch, but you’re not stuck with a rigid system either.

Yes, our software has a mobile version to help you run your business better. Our mobile apps cover various functions, depending on the modules you are using.

HashMicro is web-based ERP software that can be run through the internet on any mobile device via any web browser.

We use PostgreSQL database management system, which ensures data security and scalable performance for many of simultaneous users.

We use Python, one of the most popular programming languages, to develop our software programs.

Explore Other ERP Modules

We also provide other modules your business might need.

Help Desk & Ticketing

Increase your support team's productivity by automating the ticketing process and task delegation, for both internal and external help desk services.

Membership

Improve your customer retention with unique and personalized membership programs using Membership Management System.

Marketing Automation

Create and send personalized email campaigns to targeted leads. Figure out effective campaigns by generating reports instantly.

WHAT IS
Customer Relationship Management (CRM System)?

CRM stands for Customer Relationship Management. It is a strategy and technology used by businesses to manage and analyze customer interactions and data throughout the customer lifecycle. The goal is to improve business relationships with customers, assist in customer retention, and drive sales growth. CRM platforms typically include a combination of software and techniques for managing, automating, and analyzing customer interactions, such as marketing, sales, and customer service.

CRM systems can also help businesses better understand their customers' needs and preferences, which can, in turn, help enterprises to create more personalized and effective marketing campaigns, sales pitches, and customer service experiences. Additionally, CRM tools can be used to track and analyze customer data, such as purchase history, demographics, and communication preferences, to help businesses identify patterns and trends in customer behavior. This information can then be used to make more informed decisions about best targeting and interacting with customers. CRM tools are essential for any business that wants to improve customer interactions and drive growth.

CRM software can provide several benefits for businesses, including:

Improved Customer Insights: CRM software helps businesses gain a better understanding of their customers by collecting, storing, and analyzing customer data, such as purchase history and communication preferences. This information can be used to create more targeted and effective marketing campaigns, sales pitches, and customer service experiences.

Increased Efficiency: CRM software can automate many tasks associated with customer management, such as data entry and customer communication, helping businesses save time and increase productivity.

Enhanced Collaboration: CRM software improves communication and collaboration between different departments and teams within a business, such as sales, marketing, and customer service, ensuring that customer interactions are handled consistently and effectively.

Better Decision Making: CRM software provides businesses with valuable insights and metrics that inform strategic decision-making, such as identifying popular products or services, profitable customers, and effective marketing campaigns.

Improved Customer Retention and Acquisition: CRM software helps businesses identify and target valuable customers, track customer interactions and feedback, leading to improved customer retention and the attraction of new customers.

Better Reporting and Forecasting: CRM software provides detailed reports and analytics that identify trends and forecast future customer behavior, helping businesses plan for future growth and success.

CRM systems can be beneficial for a wide variety of companies, regardless of size or industry. However, some types of companies that may particularly benefit from using a CRM system include:

Sales-Driven Companies: Businesses relying heavily on sales, such as software companies, consulting firms, or telecommunication companies, can use CRM software to track leads, manage sales pipelines, and analyze sales performance.

Service-Based Companies: Companies providing services, such as banks, healthcare providers, or retail stores, can use CRM software to manage customer interactions, schedule appointments, and track customer complaints and feedback.

E-commerce Companies: Businesses selling products online can use CRM software to track customer purchase history, preferences, and demographics, personalizing marketing campaigns and improving customer service.

Companies with Multiple Departments: Companies with multiple departments, such as marketing, sales, and customer service, can use CRM software to ensure consistent and effective customer interactions across all departments.

Companies with Multiple Locations: Businesses with multiple locations, such as retail chains, can use CRM software to track customer interactions and preferences across all locations, making better decisions on targeting and interacting with customers.

Companies with a Large Customer Base: Businesses with a large customer base, such as large insurance firms, can benefit from CRM software by organizing, analyzing, and utilizing customer data to improve customer retention and acquisition.

Companies with High Customer Turnover: Businesses with high customer turnover, such as restaurants or hotels, can use CRM software to track customer interactions and preferences, improving customer retention and attracting new customers.

There are several different types of CRM tools, each designed to meet specific business needs. The main types of CRM software include:

Operational CRM: Manages and automates day-to-day customer interactions and processes, such as sales, marketing, and customer service. It includes features like contact management, lead tracking, and customer service management.

Analytical CRM: Analyzes customer data and metrics to gain insights into customer behavior and preferences. It includes features such as data mining, reporting, and forecasting.

Collaborative CRM: Improves communication and collaboration between different departments and teams within a business. It includes features such as shared calendars, task lists, and team communication tools.

Strategic CRM: Informs strategic decision-making, such as identifying popular products or services, profitable customers, and effective marketing campaigns. It includes features like dashboards, reporting, and analytics.

Mobile CRM: Designed for use on mobile devices, such as smartphones and tablets, with features like contact management, appointment scheduling, and customer communication.

Social CRM: Manages interactions with customers on social media platforms, such as Facebook and Twitter. It includes features like social media monitoring, sentiment analysis, and social media management.

Cloud-Based CRM: Hosted on remote servers and accessible via the internet, known for scalability, ease of access, and cost-effectiveness.

The specific features of CRM software vary depending on the type and vendor. However, common features found in many CRM systems include:

Contact Management: CRM software helps store and organize customer details, including contact information and communication history. This allows businesses to access and manage customer data, improving relationship-building and targeted marketing efforts easily.

Lead Management: CRM systems track and manage leads by scoring, nurturing, and prioritizing them. This ensures that businesses focus on high-potential leads, increasing the chances of converting them into customers.

Sales Management: CRM tools help businesses monitor sales activities such as pipelines, quotes, and orders. This provides a clear view of the sales process, enabling sales teams to stay organized and close more deals.

Marketing Automation: CRM software automates and tracks marketing campaigns across various channels, such as email and social media. This enhances marketing efficiency by ensuring campaigns reach the right audience, improving lead generation and engagement.

Customer Service and Support: CRM systems track customer service requests, including complaints and feedback, allowing businesses to respond promptly. This boosts customer satisfaction and loyalty by ensuring timely resolution of issues.

Analytics and Reporting: CRM software analyzes customer data such as purchase history and demographics. This provides valuable insights into customer behavior, enabling businesses to make data-driven decisions for better customer engagement and sales growth.

Collaboration Tools: CRM tools improve communication and collaboration across different teams, ensuring a smooth workflow. This leads to better coordination, enhancing overall business efficiency and service delivery.

Mobile and Remote Access: CRM systems offer mobile and remote access, enabling teams to stay connected from anywhere. This flexibility enhances productivity, allowing employees to manage tasks on the go and respond to clients in real-time.

Integration: CRM software integrates with other systems, such as accounting, email marketing, and e-commerce platforms. This streamlines business operations and ensures data consistency, allowing seamless department workflows.

Data Security: CRM tools prioritize data security, safeguarding customer information from unauthorized access. This builds customer trust and complies with privacy regulations, ensuring that sensitive data remains protected.

Customization: CRM systems allow customization to meet specific business needs and workflows. This ensures the software fits seamlessly into existing processes, increasing user adoption and operational efficiency.

Automation: CRM software automates repetitive tasks such as data entry and follow-ups. This frees up time for employees to focus on more strategic tasks, improving productivity and reducing human error.

The cost of CRM software in the Philippines can vary widely based on type, vendor, features, and level of customization. Cloud-based CRM software typically offers subscription-based pricing, ranging from free to several hundred dollars per user per month. Vendors often provide different pricing plans to meet the needs of various businesses.

On-premise CRM software, installed on a company's servers, is generally more expensive and incurs additional costs for hardware, maintenance, and support. Costs may range from thousands to tens of thousands of dollars.

Many CRM software vendors offer free trials or demos, enabling businesses to explore options before making a decision. Consider long-term costs, including maintenance, support, and upgrades, when choosing CRM software.

While CRM software is a significant investment, it provides benefits like improved customer insights, increased efficiency, enhanced collaboration, and better decision-making, leading to business growth.

Numerous CRM software options are available in the Philippines, each suitable for specific needs and budgets. Popular CRM software in the Philippines includes:

HashMicro Customer Relationship Management software: A cloud-based CRM offering flexibility and customization for sales, marketing, and customer service.

Salesforce: A widely used cloud-based CRM offering extensive features suitable for businesses of all sizes and industries, with strong sales automation, customer service, and marketing automation.

Microsoft Dynamics 365: A cloud-based CRM with powerful sales, marketing, and customer service capabilities, designed for integration with other Microsoft products.

SAP C/4HANA: An advanced CRM software with analytics, customer engagement, and commerce capabilities, suitable for large enterprises.

Oracle CX Cloud: A CRM software offering features for sales, marketing, and customer service, known for scalability and integration capabilities.

Businesses should consider specific needs, industry requirements, and available features when selecting CRM software in the Philippines.