24 chat received today 6
12 chat received today 3
9 chat received today 2
36 chat received today 8
Omnihub Customer Service From every message
to a resolved customer case
AI Coworker connects conversations across every channel with orders, invoices, tickets, and stock data so your team can reply and act without switching systems.
Try AI for Customer Support 
WhatsApp 130 pesan dianalisis
128 
Instagram 88 chat diprioritaskan
86 
Kalender 9 jadwal diperbarui
7 Brief Prioritas Disusun dari 227 sinyal prioritas
✓ 01
Balas 3 pelanggan VIP sebelum 09.30
02
Setujui kontrak Nusantara Retail hari ini
03
Siapkan keputusan untuk meeting pukul 10.00
04
Follow-up 4 peluang senilai Rp840 juta
Sophia Laurent
Does this printer support Wi-Fi connection?
Hashy AI
Yes, it supports 2.4 GHz Wi-Fi and USB connection.
Sophia Laurent
Can it be used directly from a phone?
Hashy AI
Yes. Connect it through the app on Android or iOS.
Sophia Laurent
Is the USB cable included?
Hashy AI
Yes, the USB cable and adapter are included in the package.
Sophia Laurent
What paper size does it support?
Hashy AI
This printer supports 58 mm thermal paper.
Sophia Laurent
Great, is it still in stock?
Hashy AI
It is available and ready to ship today.
Coworker for Omnihub/ Dashboard
Search task, message, or customer
DI DAILY COMMAND CENTER
Today’s service priorities
Important cases, SLA risks, and conversations that need action have been summarised.
!Priority
72 urgent
Needs resolution today ↗Follow-up
4+2 new
Sales pipeline 31Meeting
2Today
Needs decision △Risk
1High
Blocked invoice Today’s prioritiesSorted by impact
0 tasks Assistant inboxWhatsApp Business
3 new Context confidence94%
WA
WAITING APPROVAL Refund pelanggan enterpriseData pesanan dan approval finance sudah diverifikasi.
SLA risk detected
Shopee complaint routed to Customer Service with order context.
Just now
Ticket created
Return request from WhatsApp is ready for approval.
1 min ago
Reply prepared
AI drafted an update based on the latest delivery status.
2 min agoAll messages are already connected.Why are customersstill waiting?
Unifying channels is only the first step. Teams still need to identify the customer, find business data, choose the right action, and assign an owner.
Customer history is split across channels
When customers move from Instagram to WhatsApp or email, teams often lose the previous conversation context.
Teams search instead of solving
Time is spent checking orders, finding invoices, reviewing stock, or forwarding requests.
Issues are found after they grow
Repeated requests and SLA risks appear only after customers are frustrated or deadlines are close.
Hashy AI CoworkerAction engine for customer service
From messagestraight toautomated action
AI Coworker connects conversations, data, and owners so every request can be handled immediately.
- Faster response
- All data connected
- No missed tickets
Olivia Chen
Order #INV-9821 has not arrived. Please help.
WhatsApp Daniel Park
What is the delivery status for my order?
Email Mia Rodriguez
I need to change my delivery address.
Instagram Action Plan
- Check shipment status
- Contact courier
- Update customer
From question to resolution
One AI Coworker helps your team resolve more customer requests.
AI Coworker understands customer needs, retrieves information from business systems, and chooses the right next step. Routine work can run automatically, sensitive actions wait for approval, and special cases are handed off with full context.
Understand customer context
AI recognises customer needs.
Access integrated data
Finds information from your business systems.
Run the right action
Automates tasks or requests approval.
Route to the right team
Special cases are handed off with complete information.
Instagram sales Is this product suitable for sensitive skin?
AI Coworker Based on your needs and the product data, Calm Series is the best fit. I have prepared the checkout link.
If I check out now, when will it ship?
AI Coworker Stock is available. I have added today’s shipping estimate to the order summary.
WhatsApp service My order has not arrived.
AI Coworker SO-8821 was last updated this morning. I have activated delivery monitoring.
What happens if it does not arrive tonight?
AI Coworker The case will be routed automatically before the SLA is breached.
Email billing Part of our finance team has not received this month’s invoice.
AI Coworker The invoice and PO number match. Resending the invoice will proceed after approval.
Please also send it to finance@company.co.
AI Coworker I created an approval ticket and prepared the resend after it is approved.
-
Faster response -
SLA stays protected -
Higher customer satisfaction
AI + human collaboration
When empathy is needed, context moves with the case.
AI hands complex cases to the right agent with the full summary, history, sentiment, and suggested response.
Previous stageHandled by AI Coworker
CustomerThe product I received is damaged. I need a replacement as soon as possible.
AII have verified the order number and product photo.
Handoff reasonNeeds empathy and replacement approval
AI summary readyComplete contextOrder, sentiment, evidence, and action
Agent availableEmma Carter
Assisted by agent Case summary from AI
Order SO-9917 arrived damaged. Photo evidence is valid. Customer needs a replacement before Friday.
- Sentiment
- Upset
- Priority
- High
- Suggestion
- Approve replacement
Suggested reply
I’m sorry about the condition of the product you received. I’m Emma and I’ll make sure the replacement is processed today.
Reply ready to useCase accepted by EmmaCustomer does not need to repeat the story
Photo evidenceVerifiedAI attached it to the agent
ApprovalWaiting for decisionProduct replacement
History stays intact
Customers switch channels, but your team still understands the full story.
Conversations from every channel flow into one customer history. Identity, transactions, case progress, and next actions remain available even when different teams handle the case.
1.2M+Connected conversations
98.6%Customer satisfaction
45%Faster response time
30%More efficient resolution
WhatsAppInstant chat 
ShopeeMarketplace chat TokopediaMarketplace chat InstagramDMs & comments 
TikTok ShopMessages & comments 
LazadaMarketplace chat EmailEmail 
BlibliMarketplace chat Unified Customer HistorySophia Laurent • all channels synced
Context ready WhatsAppMy order has not arrived
New InstagramWhen does the promotion run?
In progress ShopeeIs this item ready?
Done
Every channel connected
Conversations from every channel enter one platform.
WhatsAppMy order has not arrived
One customer profile
Data, interactions, and transactions live in one view.
Sophia LaurentCustomer ID: C-67891
Active Customer- Total Transactions
- Rp 12.540.000
- Total Orders
- 24
Frictionless transition
Teams continue handling cases without losing context.
MarketingHandling via Instagram
Customer ServiceContinuing via WhatsApp
Faster, more accurate service
AI understands context and gives recommendations.
✦
AI Recommendation
Customer asks about order status. Check #INV-9821
Exceptional Customer Support Starts with AI
Deliver faster responses, resolve issues sooner, and provide consistent support across every customer touchpoint with one AI Coworker.
FAQ
Questions about Coworker for Omnihub.
What is Omnihub Customer Service?
Omnihub Customer Service is an AI-powered service workspace that unifies customer messages, business data, tickets, and follow-up actions across channels.
Can AI Coworker answer and take action automatically?
Yes. It can answer common questions, check order status, create tickets, prepare follow-ups, and request approval when an action needs human control.
How does handoff to a human agent work?
When a case needs empathy, approval, or special handling, AI sends it to the right team with conversation history, customer context, sentiment, and suggested next steps.
Which channels can be connected?
Teams can connect WhatsApp, email, social channels, marketplaces, and operational systems so every conversation stays in one customer context.
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