Reviewer

Victo Glend

Victo Glend

Skilled at configuring the ERP system especially CRM software to fit business logic without heavy customization.

Expertise

CRM

Capability

Digital Marketing Strategy
Customer Relationship Management
Sales and Marketing Alignment
ERP & CRM System Implementation

Skill

CRM Software Configuration & Optimization
ERP System Knowledge (CRM-focused)
Campaign Management & Lead Nurturing
Data-Driven Customer Insights

Experience

3 Years as Head of Digital Marketing Dept. (Southeast Asia)
HashMicro
1 Year as Digital Marketing Manager (Southeast Asia)
HashMicro

Education

Bachelor’s Degree, International Business
President University
2014–2018)

"I believe CRM is more than just software. It’s about creating meaningful connections that drive long-term business growth."

- Victo Glend

Articles

Sales Pipeline: 7 Stages, Tips & How to Build It in Malaysia (2026)

02/06/2026

After-Sales Service Guide for Malaysian Businesses (2026)

02/06/2026

The 7-Step Sales Process: Steps, Automation and Improvement for Malaysian Business (2026)

18/05/2026

What Is a Sales Cycle? 7 Stages & Tips for Malaysian Businesses

18/05/2026

What is a Sales Funnel? Stages, Strategy & Real Examples

18/05/2026

What is Sales Velocity and How to Measure It?

18/05/2026

B2B Lead Generation Malaysia: Strategies & Tips (2026)

27/04/2026

Customer Experience Management (CXM): Ultimate Guide for 2026

24/04/2026

The Practical Prevention Customer Churn Guide (2026)

24/04/2026

Customer Lifetime Value and Long Term Growth Strategy in Malaysia

14/04/2026