Customer Support

Faster Customer Support
Across Every Channel
Powered by AI.

Answer customer questions instantly across WhatsApp, email, live chat, social media, and your website. Your AI Coworker delivers fast, accurate, and consistent support 24/7.

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Serves customers on

Ticket CS-2381 from Harbour City Supplies just breached its 4-hour SLA — an A$2,180 refund for short-shipped order SO-58109 is still unapproved.

What's blocking it?

Finance approved the refund at 9:14 AM, but credit note CN-0764 was never issued. I can issue it and send the customer an update now.

Go ahead, and check if anything else is close to breaching.

Credit note issued and update sent. Two more tickets breach within the hour — I've assigned both to Emma with the full case history attached.

I will keep monitoring changes and notify the team when the next risk needs action.

Every Customer Gets an Instant Response.

Your AI Coworker communicates like an experienced customer support representative—answering questions, resolving issues, and guiding customers through every step of their journey.

Serve customers across

Incoming live chat from Sarah Mitchell — handling it now.

Hi, I ordered 15 cartons of LED downlights last Tuesday — order SO-58214. Has it shipped?

Hi Sarah, yes — your order shipped this morning.
- SO-58214 (15 cartons, SKU LT-2043) left our Eastern Creek warehouse at 8:40 AM with StarTrack.
- Tracking number: TRK-84739201, estimated delivery tomorrow before 4:00 PM.

Want me to email you the tracking link?

Sarah followed up on the same order — flagging damaged items.

6 downlights in carton 7 of SO-58214 arrived with cracked diffusers. Can I get replacements?

Sorry about that, Sarah — you're covered under our 7-day replacement policy.
- Please send a photo of the damaged units and the outer carton.
- I'll raise return claim RMA-1187, arrange a pickup, and ship 6 replacement units within 2 business days at no charge.

Shall I book the pickup for tomorrow morning?

Stay Ahead of Every Customer Issue.

Your AI Coworker continuously monitors conversations, unresolved tickets, response times, and customer sentiment, surfacing the issues that need immediate attention before they impact customer satisfaction.

Support Customers 24/7

Respond to customer inquiries around the clock across every communication channel, so no message goes unanswered.

Deliver Consistent Answers

Provide accurate responses based on your knowledge base, company policies, and live business data to ensure every customer receives the right information.

Resolve Issues Faster

Handle repetitive inquiries automatically while routing more complex cases to the right support agent with full conversation context.

Deliver Seamless Support Across Every Channel

Your AI Coworker answers questions, retrieves information, automates support tasks, and keeps every customer conversation moving.

Respond Across Every Channel

Handle customer inquiries from WhatsApp, email, live chat, social media, and your website through one unified AI Coworker.

Understand PDFs, Images & Voice Notes

Interpret documents, screenshots, photos, and voice messages to better understand customer requests and respond appropriately.

Answer Questions Instantly

Provide instant answers about products, services, pricing, order status, invoices, warranties, and company policies using live ERP data.

Create & Manage Support Tickets

Automatically create support tickets, assign them to the appropriate team, and keep customers informed throughout the resolution process.

Escalate Complex Cases

Identify requests that require human intervention and transfer them with complete conversation history and customer context.

Surface Customer Insights

Analyze recurring issues, customer sentiment, and support trends to help your team continuously improve service quality.

Exceptional Customer Support Starts with AI

Deliver faster responses, resolve issues sooner, and provide consistent support across every customer touchpoint with one AI Coworker.

Try AI for Customer Support

Frequently Asked Questions

Got questions? We've got answers. Browse common questions below or reach out to our team.

What can an AI Coworker do for customer support?

It can answer common questions, retrieve live order and account information, create support tickets, escalate complex issues, and keep customers updated across every communication channel.

Can it support customers outside office hours?

Yes. The AI Coworker can respond 24/7, so customers still receive timely answers even when your support team is offline.

How does it keep answers accurate?

It responds using your knowledge base, company policies, and live ERP data, which helps ensure answers stay consistent and relevant to the customer situation.

Can it hand over complex cases to human agents?

Yes. It can identify cases that require human intervention, then escalate them together with the full conversation history and customer context.

Can it help improve support operations over time?

Yes. It can surface recurring issues, customer sentiment, and support trends so your team can identify service gaps and improve processes continuously.