Rizal Hakim focuses on how CRM systems support real sales and customer-facing workflows, not just data storage. In his role at HashMicro Malaysia, he works around lead management, pipeline tracking, follow-up routines, and customer interaction records, helping businesses understand how consistent CRM usage improves sales visibility, accountability, and long-term customer relationships.
Expertise
Customer Relationship Management (CRM)
Capability
Customer Data Structuring & Segmentation
Sales Pipeline & Lead Tracking Logic
Customer Interaction History Mapping
Follow-Up & Task Management Workflow
CRM Reporting for Sales Visibility
Skill
Lead, Contact & Account Management Basics
Sales Funnel & Deal Stage Understanding
Activity Logging & Reminder Discipline
Customer Data Accuracy & Hygiene
CRM Dashboard & Sales Report Interpretation
Experience
CRM Lead
HashMicro Malaysia
2024 - Present
Education
Master of International Business
Monash University Malaysia
"A CRM is useful only when teams actually record what happens with customers."
- Rizal Hakim
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Rizal Hakim