HomeIndustriesProfessional ServiceOutsourcing: Definition, Workflow, Types, and Benefits

Outsourcing: Definition, Workflow, Types, and Benefits

Outsourcing has become a solution for many companies in dealing with the lack of human resources they have. An outsourcing workforce is very reliable in dealing with technical problems that the company has. In addition to its usefulness, companies do choose outsourcing to do better management.

Check out the following article to find out clearly what outsourcing meaning is.

What is Outsourcing?

The definition of outsourcing is the provision of labor services. We can interpret outsourcing as the use of labor from a third party to complete certain jobs within the company.

It is also the usual action companies take when they hand over some of their activities to outsiders. With the goal of course, apart from solving problems that exist in the company, as well as supporting the goals and objectives of business activities, it is also useful to cut cheaper operational costs.

Outsourcing Workflow:

Calink implements a five-step outsourcing workflow:

  1. Planning: Evaluate outsourcing opportunities and strategies to move a business organization to a leveraged business model by focusing on core products and outsourcing a specific department or project.
  2. Agreement: The contract is agreed upon and signed by both parties.
  3. Implementation: Daily meetings and weekly progress reports are mandatory once projects are handed over to the partner.
  4. Delivery: Products are deployed after UAT is accepted by the client.
  5. Support: provides a full product warranty and maintenance support package by point releases.

Recruitment System

Recruitment systems typically include written tests, interviews, and a variety of other processes, which many companies do. This is done by the service provider company, not by the company that uses the service.

Payment system

The payment system uses a method whereby service providers will pay outsourced workers. Then, the service provider company will charge a fee to the company that uses the service. In a sense, outsourced workers do not get a salary from the company where they work, but will receive a salary from the outsourcing service provider company. Besides that, they will get things such as giving salaries, allowances to workers’ THR through service providers or outsourcing.

Types of Outsourcing

Furthermore, there are several types of work that outsourcing workers can do, including:

  • Done separately from the main activity.
  • Done by direct or indirect order from the employer.
  • It is a supporting activity for the company as a whole.
  • Does not hinder the production process directly.

These points explain that outsourced workers cannot do the core work of what the service company does. Examples of some of the jobs that outsourced workers do are call centers, cleaning services to security officers.

Read related article: 7 Proven B2B Sales Strategies to Win More Deals

Benefits of Outsourcing
Companies are becoming more focused

By outsourcing, companies can become more focused on their core business. Apart from being able to develop both strategy and restructuring of resources, another advantage that companies can get is that the focus of resources can be on meeting customer needs by diverting outside work from the main business by giving it to an outsourced company.

Shared business risk

When the company cooperates with the outsourced party, the risk that the company has and will be divide and reduced. Because the HR under outsourcing will be the responsibility of the service company.

Operational cost savings and control

By using the services of outsourced workers, companies can save the budget for providing training. In addition, companies that hand over HR management to outsourcing are because the operational costs that come out are less if we compare them to managing HR independently.

Help solve problems

Businesses within the company are no longer as efficient as they were before, making work even more ineffective. However, with such problems, outsourcing can resolve it properly.

Obtaining more professional human resources

One of the good benefits of outsourcing is that all the workers they provide are professional and have the appropriate classification from the company that uses the service. Because they have above-average competencies, companies can rely on them to help with outside affairs of the main business without needing to train them.

Accelerate the process of adapting to business changes

Because outsiders who have been recruited have the skills to work in the same field and industry. This makes changes and adaptation processes in business faster. Where the process of adaptation and change can company achieve because of outsourcing.

Disadvantages of Using Outsourcing

Company information is vulnerable to leaks

The function of outsourcing is to do technical work or outside the company. therefore outsourcing companies do not use to help the main business work. This is because hiring outsourced workers in the main job of a business can increase the chances of selling company information to other parties or even spreading it to competitors.

Dependence on outsourced labor

Companies that use outsourced workers have the potential to experience dependence. This is very likely to happen if there is a system or working method that is kept secret by the outsourcing company itself so that companies that use the services of outsourcing workers cannot find out about it.

Loss of Managerial Control

Because outsourcing companies push to make a profit from the services they provide. Companies can lose managerial control of their companies.

Short contract

Relatively short employment contracts for outsourced workers, because they have to frequently renew contracts or look for new outsourced companies. This will make the company quite troublesome. If you hire a new outsourced worker, it will take more time to shift tasks and the recruitment process. so this is one of the shortcomings that have quite an impact

Conclusion

Of course, recruiting outsourced workers is very helpful for companies to complete certain jobs because it is easier and more practical. There are many benefits and advantages that companies can get. However, we need to note that outsourcing has several drawbacks so that companies can still develop their business without going through problems.

If you have an interest in processing software-based human resources, don’t hesitate to contact the experts. Hashmicro is a SaaS (Software as a Service) service provider. Click here to register immediately and be able to work with our company.

Interest in getting savvy tips for improving your business efficiency?

Afkar Azhfar
Full-Time Internship Content Writer at HashMicro. Always explore new things to develop content writing skills.

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