IT departments have become a vital and integral part of every business. Not only are they responsible for maintaining the technology infrastructure, but also providing excellent customer service. With tough responsibilities, IT departments and support teams still have to face various obstacles such as inefficiencies in terms of communication, high asset costs, lack of team productivity, and so on.
One of the most effective solutions that can be applied by companies to improve the efficiency and productivity of their IT departments is to use automated solutions like ERP software. The more processes that are automated, the more streamlined and efficient the workflow will be. Here are seven main ERP benefits for IT departments and support teams that you need to know.
- Increased Data Security
- Improved Team Collaboration
- Faster Average Handling Time
- Optimized Accuracy
- Reduced IT Asset Costs
- Streamlined Workflow
- Enhanced Customer Service
1. Increased Data Security
Data is one of the most important assets in IT departments. The problem is, IT companies are not immune from data security threats carried out by hackers. Not to mention the problem of data backup which is often neglected even though it still happens often. ERP software provides the right solutions to these problems. It is equipped with robust firewalls and allows users to control who can access company data. Cloud-based ERP software also automatically stores various changes that occur in your data.
2. Improved Team Collaboration
With a centralized database, ERP software has proven to be effective in improving collaboration between employees, teams and departments. In IT departments, collaboration is the very critical, because IT staff are very dependent on each other. Undelivered important information can cause errors in various tasks. Decentralized information can also lead to misunderstandings in the workplace. Thankfully, you can avoid these issues by implementing an ERP system.
3. Faster Average Handling Time
Both internally and externally, the average handling time should not be overlooked. Distributing tickets to the wrong people will only add new problems, rather than solving existing ones. Ticket tracking is also one of the major challenges in IT departments. With the help of ERP software, issue handling can be done more quickly and precisely. Managers can easily distribute tickets to the right people at the right time. Tickets can prioritized based on the severity of the issues and tracked easily so that none of them will forgotten.
4. Optimized Accuracy
In addition to providing accurate reports, ERP software also helps improve accuracy in terms of task delegation, task execution, and decision making. With a significant reduction in errors, support teams will not need to keep correcting mistakes in their tasks so that they can focus on other important tasks.
5. Reduced IT Asset Costs
With the asset management module in ERP software, IT assets such as computers, laptops, servers, and so on can be tracked properly. You can prevent loss of assets by tracking their locations and knowing who the owners are. Also, you can avoid damage to your assets by carrying out periodic repairs and maintenance which can be scheduled automatically with an ERP system. It also calculates asset depreciation automatically, making it easier for you to know the value of your assets. All of this will lead to longer asset lifespans and optimal cost savings.
6. Streamlined Workflow
Through automation, all processes can be simplified. Each task can delegated quickly and precisely. The agent will be clear on what they have to do. However, Each progress can monitored in a single view and agents can follow up with customers more easily.
7. Enhanced Customer Service
One of the main benefits you can get from implementing an ERP system is improved customer satisfaction. The ERP system allows your support team to view complete information about customers and respond quickly to their issues. Complete ERP software even comes with a customer portal so customers can submit and track their own tickets.
The explanation above is expected to give the readers information about the benefit of ERP implementation in the company IT department. ERP Software will certainly be able to increase IT department workflow efficiency. Speaking about ERP, HashMicro provides various ERP Software that can help your company maintain all operations aspects, ranging from calculating the company’s finances with Accounting Software to managing documents digitally with Document Management Software. However, Contact us now to get free demo and best deal!