Fleet operations rarely fail in dramatic ways, and my work lives in those gaps. I build stories and frameworks that mirror real dispatch rooms and real driver routines, so teams can spot where time, fuel, and service quality quietly leak away.
Expertise
TMS & Fleet
Capability
Route Planning & Dispatch Workflow Mapping
Fleet Utilisation and Capacity Planning Support
Delivery Scheduling & ETA Visibility Framework
Driver Workflow Structuring (assignments, checklists, proof of delivery)
Fuel, Mileage, and Maintenance Tracking Use-Case Design
Carrier and Third-Party Logistics Coordination Scenarios
Logistics Reporting & KPI Definition (cost/km, on-time rate, idle time)
Skill
TMS & Fleet Content Strategy for Operations Leaders
Logistics Process Understanding (dispatch, tracking, POD)
Route Efficiency and Cost Control Concepts
Fleet Performance Metrics Interpretation
Stakeholder Communication (Ops, Finance, Customer Service)
Documentation & SOP Writing for Fleet Workflows
Clear Explanation of Fleet Tech for Non-Technical Teams
Experience
2 years as Project Coordinator
HashMicro
Education
Bachelor of Information Technology
Queensland University of Technology
"Every late delivery has a root cause, good fleet systems make that cause visible before it becomes a cost."
- Matthew Walsh
Matthew Walsh