Plan a detailed introduction plan for the move to electronic invoicing. It's essential to also include your clients in your decision-making process if you've decided to go digital. This implies that instead of sending a single email update and moving on, you should give your consumers several opportunities to learn about the reasons for the shift.
Any improvements should be communicated to your customers in advance. Expecting your customers to convert within a week is not only unrealistic, but it's also bad service because old habits are hard to break. A big corporate customer of your company, for instance, might have to go through protracted internal approval procedures.
Keep away from a ""one size fits all"" strategy. While you should notify all of your customers about your digital transformation to e-invoicing, it can make sense to design a special strategy for high-value customers.