{"id":83580,"date":"2024-01-14T10:32:53","date_gmt":"2024-01-14T03:32:53","guid":{"rendered":"https:\/\/www.hashmicro.com\/id\/blog\/?p=83580"},"modified":"2025-12-17T14:39:54","modified_gmt":"2025-12-17T07:39:54","slug":"kelebihan-dan-kekurangan-crm","status":"publish","type":"post","link":"https:\/\/www.hashmicro.com\/id\/blog\/kelebihan-dan-kekurangan-crm\/","title":{"rendered":"Kelebihan dan Kekurangan CRM yang Harus Anda Pertimbangkan"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">Customer relationship management <\/span><\/i><span style=\"font-weight: 400;\">atau <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/blog\/sistem-crm\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CRM adalah<\/span><\/a><span style=\"font-weight: 400;\"> sebuah pendekatan bisnis yang digunakan untuk mengelola dan meningkatkan hubungan dengan pelanggan. CRM melibatkan penggunaan <\/span><i><span style=\"font-weight: 400;\">software <\/span><\/i><span style=\"font-weight: 400;\">dan strategi yang terintegrasi untuk melayani pelanggan dengan lebih efektif. Melalui artikel ini, kami akan membahas lebih lanjut mengenai <\/span><span style=\"font-weight: 400;\">kelebihan dan kekurangan CRM<\/span><span style=\"font-weight: 400;\"> agar perusahaan Anda dapat memilih software CRM yang sesuai kebutuhan perusahaan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jangan sampai perusahaan Anda menjadi tertinggal karena tidak mengimplementasikan sistem CRM yang baik dalam mengelola <\/span><i><span style=\"font-weight: 400;\">customer<\/span><\/i><span style=\"font-weight: 400;\">.Melalui artikel ini, kami akan membahas lebih lanjut mengenai kelebihan dan kekurangan CRM agar perusahaan Anda dapat memilih software CRM yang sesuai kebutuhan perusahaan.<\/span><\/p>\n<table style=\"border-collapse: collapse; background-color: #fffacd; box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1); border-radius: 25px 25px 25px 25px;\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"padding: 15px; border: none;\">\n<h3 style=\"margin-bottom: 10px;\"><span style=\"background-color: #990000; color: #ffffff; padding: 5px;\"><b>Key Takeaways<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Implementasi CRM di perusahaan <a href=\"#kelebihan\">membawa berbagai keuntungan<\/a>, mulai dari integrasi operasional hingga retensi pelangga.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\">Namun, CRM juga <a href=\"#kekurangan\">berpotensi menimbulkan masalah<\/a> terkait keamanan dan aspek teknis.<\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-family: inherit; font-size: inherit;\"><a href=\"https:\/\/www.hashmicro.com\/id\/crm\">Aplikasi CRM<\/a> dari HashMicro dapat menjadi solusi yang efektif untuk meningkatkan efisiensi bisnis dan interaksi dengan pelanggan.<br \/>\n<style>\r\n.button-cta-custom {\r\n    background-color: #8a0e19;\r\n    color: #fff !important;\r\n    -webkit-transition: all .3s ease;\r\n    transition: all .3s ease;\r\n    padding: 8px 24px;\r\n    display: inline-block;\r\n    border-radius: 8px;\r\n    font-size: 16px;\r\n    font-weight: bold;\r\n}\r\n.button-cta-custom:hover{\r\n\tbackground-color:#991b26\t\t\r\n}\r\n<\/style>\r\n<a class=\"button-cta-custom\" href=\"https:\/\/www.hashmicro.com\/id\/tour-produk-gratis\/?medium=cta-button\" target=\"_blank\">Klik di Sini untuk Demo Gratisnya!<\/a><\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<a href=\"https:\/\/www.hashmicro.com\/id\/tour-produk-gratis\/?medium=demo-gratis-banner\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/02\/01.-Banner-Demo-Gratis-Web.webp\" data-desktop-src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/02\/01.-Banner-Demo-Gratis-Web.webp\" data-mobile-src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/02\/01.-Banner-Demo-Gratis-Mobile.webp\" alt=\"DemoGratis\" class=\"responsive-image-banner\"><\/a>\r\n\r\n<script>\r\n    \/\/ check which image to use based on screensize\r\n    document.addEventListener(\"DOMContentLoaded\", function() {\r\n        function updateImageSource() {\r\n            var images = document.querySelectorAll('.responsive-image-banner');\r\n            var screenWidth = window.innerWidth;\r\n\r\n            images.forEach(function(img) {\r\n                var mobileSrc = img.getAttribute('data-mobile-src');\r\n                var desktopSrc = img.getAttribute('data-desktop-src');\r\n\r\n                if (screenWidth < 576 && mobileSrc) {\r\n                    img.setAttribute('src', mobileSrc);\r\n                } else {\r\n                    img.setAttribute('src', desktopSrc);\r\n                }\r\n            });\r\n        }\r\n\r\n        \/\/ Initial check\r\n        updateImageSource();\r\n\r\n        \/\/ Update on resize\r\n        window.addEventListener('resize', updateImageSource);\r\n    });\r\n<\/script>\r\n\n<div id=\"toc_container\">\n<p><span data-sheets-root=\"1\" data-sheets-value=\"{&quot;1&quot;:2,&quot;2&quot;:&quot;&quot;}\" data-sheets-userformat=\"{&quot;2&quot;:513,&quot;3&quot;:{&quot;1&quot;:0},&quot;12&quot;:0}\"><div id=\"toc_group_article\" style=''>\r\n\t<p style='font-size:25px;font-weight:bold; margin-bottom:0px'>\r\n\t\tDaftar Isi:\r\n\t<\/p>\r\n\t<ul id=\"list_toc\" class='list_toc'><\/ul>\r\n<\/div>\r\n\r\n<div id=\"placeholder-toc\"><\/div>\r\n<div id=\"toc\">\r\n    <div class=\"header\">\r\n\t<span class=\"toc-title\" id=\"toc-title\">Daftar Isi<\/span>\t\r\n\t <i class=\"toc-icon\">\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"30\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"header-icon\">\r\n          <path d=\"m6 9 6 6 6-6\" \/>\r\n        <\/svg>\r\n      <\/i>\r\n\t<\/div>\r\n    <div class=\"list\">\r\n      <ul id=\"toc-list\"><\/ul>\r\n    <\/div>\r\n <\/div>\r\n\r\n<style>\r\n\/* Simple styling for the TOC *\/\r\n\t\r\n\t#toc ul li:last-child {\r\n    padding-bottom: 16px; \/* Adjust the value as needed *\/\r\n}\r\n\r\n.td-fix-index {\r\n\t transform: unset !important;\r\n     -webkit-transform: unset !important; \r\n}\r\n.footer-contact .td-fix-index {\r\n\t transform: translateZ(0) !important;\r\n     -webkit-transform: translateZ(0) !important; \r\n}\r\n\t.tdb_single_content .tdb-block-inner.td-fix-index{\r\n\t\tposition: static;\r\n\t}\r\n\t\r\n\r\n\r\n\t\r\n#toc {\r\n  background-color: #FFF;\r\n\tpadding: 17px 24px 0px 24px !important;\r\n  margin-bottom: 20px;\r\n\/*   border: 1px solid #9C171E; *\/\r\n  border-radius: 6px;\r\n\tdisplay: none;\r\n  max-width: 100%;\r\n  transition: .4s ease height;\r\n\tmargin-left: 0;\r\n\toverflow: hidden;\r\n}\r\n\r\n#toc .header{\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: space-between;\r\n\tbackground-color: transparent;\r\n}\r\n\t\r\n\t#toc.sticky .header{\r\n\t\tpadding: 4px 0;\r\n\t}\r\n\t\r\n.header p{\r\n  font-size: 18px !important;\r\n  font-weight: 600 !important;\r\n  color: #393939;\r\n   margin-bottom: 0;\r\n  \/* margin-top: 20px; *\/\r\n}\r\n\r\n.toc-icon{\r\n  float: right;\r\n\/*   visibility: hidden; *\/\r\n}\r\n\r\n\t.toc-title{\r\n\t\tmargin-right: auto;\r\n\/* \t\tpadding-left: 20px; *\/\r\n\t\tfont-weight: 600;\r\n\t\talign-self: center;\t}\t\r\n\r\n#toc ul {\r\n  list-style-type: none;\r\n  padding-left: 0;\r\n}\r\n\t\r\n#toc.sticky ul{\r\n\toverflow-y: auto;\r\n\tmax-height: 250px;\r\n\tmargin-top: 0px;\r\n\tpadding-top: 20px;\r\n\/* \tborder-top: 1px solid #d3d3d3; *\/\r\n}\r\n\t\r\n#toc ul li {\r\n\/*   margin-bottom: 10px; *\/\r\n  margin-bottom: 10px;\r\n\tmargin-left: 0;\r\n\ttransition: .2s ease;\r\n\tcursor: pointer;\r\n}\r\n\t\r\n\t#toc.sticky ul li {\r\n\t  margin-right: 10px;\r\n\t}\r\n\t\r\n.td-post-content #toc-list li a:hover, .td-post-content #toc-list a.active{\r\n\tbackground-color: #FFF;\r\n\/* \tpadding: 8px 16px 8px 16px; *\/\r\n\tpadding: 4px 16px 4px 16px;\r\n\tborder-radius: 6px;\r\n\tcolor: #9c171e !important;\r\n\tfont-weight: 600 !important;\r\n}\r\n\t\r\n\t.td-post-content #toc-list li:hover a, .td-post-content #toc-list a.active{\r\n\t\tcolor: #9C171E !important;\r\n\t\tfont-weight: 600 !important;\r\n\t}\r\n\t\r\n.td-post-content #toc-list a.active{\r\n\tfont-weight: bold !important;\r\n\tcolor: #9C171E !important;\r\n}\r\n\t\r\n#toc a, .td-post-content #toc-list a {\r\n  text-decoration: none;\r\n  color: #ea1717 !important;\r\n  transition: .2s ease;\r\n\tfont-weight: 400 !important;\r\n\tdisplay: block;\r\n\t\r\n\tpadding: 4px 16px 4px 0;\r\n}\r\n\r\n#toc.sticky {\r\n  position: fixed;\r\n\/*   top: 73px; *\/\r\n\tbottom: 0;\r\n  z-index: 100; \r\n  box-shadow: 0 2px 5px rgba(0,0,0,0.1); \r\n\twidth: 100%; \r\n\tbackground-color: #FFF;\r\n\/* \tbackground-color: #FFF1F1; *\/\r\n\tborder-bottom: 1px solid #ea1717;\r\n\/*   border: 1px solid #393939; *\/\r\n  box-shadow: 0px 0px 14px 0px #00000040;\r\n  cursor: pointer;\r\n\tanimation: fadein .3s ease;\r\n\tpadding: 12px 16px !important;\r\n}\r\n\t\r\n\t.fadein{\r\n\t\tanimation: fadein .3s ease;\r\n\t}\r\n\t\r\n\t.fadeout{\r\n\t\tanimation: fadeout .3s ease;\r\n\t}\r\n\t\r\n\t\r\n\t@keyframes fadein{\r\n\t\t0% {\r\n\t\t\topacity: 0;\r\n\t\t}\r\n\t\t100%{\r\n\t\t\topacity: 1;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@keyframes fadeout{\r\n\t\t0% {\r\n\t\t\topacity: 1;\r\n\t\t}\r\n\t\t100%{\r\n\t\t\topacity: 0;\r\n\t\t}\r\n\t}\r\n\r\n\t\r\n#toc.sticky .header p{\r\n\tmargin-bottom: 10px;\r\n\tmargin-top: 10px;\r\n}\r\n\r\n#toc.sticky .toc-icon{\r\n  visibility: visible;\r\n\/* \ttransition: 0.4s ease; *\/\r\n}\r\n\t\r\n\t.toc-icon{\r\n\t\talign-items: center;\r\n    \tdisplay: flex;\r\n\t}\r\n\t\r\n\tsvg.header-icon{\r\n\/* \t\tbackground-color: #9c171e; *\/\r\n\t\tbackground-color: #FFF;\r\n\t\tborder-radius: 30px;\r\n\t\tpadding: 5px;\r\n\t}\r\n\r\n#toc.sticky .list{\r\n\/*   max-height: 0; *\/\r\n  transition: height 0.4s ease;\r\n}\r\n\t\r\n\t#toc .list{\r\n\/*   max-height: 0; *\/\r\n  transition: height 0.4s ease;\r\n}\r\n\r\n#toc .header.active .toc-icon{\r\n\ttransform: rotate(0deg); \r\n\topacity: 1;\r\n}\r\n\r\n\t#toc .header.active + .list {\r\n\t  max-height: 200px; \/* Adjust this value as needed *\/\r\n\t  opacity: 1;\r\n\t}\r\n\t\r\n\t#placeholder-toc{\r\n\/* \t\tdisplay: none; *\/\r\n\t}\r\n\t\r\n\t@media (min-width: 768px) and (max-width: 991px){\r\n\t\t#toc.sticky{\r\n\/* \t\t\ttop: 104px; *\/\r\n\t\t\tbottom: 0px;\r\n\t\t}\r\n\t\t\r\n\t\t#toc{\r\n\t\t\twidth: unset !important;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@media (max-width: 767px){\r\n\t\t#toc{\r\n\t\t\twidth: 100% !important;\r\n\t\t\tdisplay: inline-block;\r\n\t\t}\r\n\t\t\r\n\t\t#toc.sticky{\r\n\t\t\twidth: 90% !important;\r\n\/* \t\t\ttop: 81px; *\/\r\n\t\t\tbottom: 60px;\r\n\t\t\tmargin-left: auto;\r\n\t\t\tmargin-right: auto;\r\n\t\t\tpadding: 0 16px;\r\n\t\t\tright: 5%;\r\n\t\t}\r\n\t}\r\n\t\r\n\t<\/style>\r\n\r\n<style>\r\n\t#list_toc li {margin-bottom: 0;margin-top: 5px;}\r\n\t#list_toc > li > ul {padding-left: 20px;margin-bottom: 0;}\r\n\t#list_toc{height:max-content;transition:ease-in-out}\r\n\t#list_toc li {margin-bottom: 0;margin-top: 5px;}\r\n\t#list_toc_float li.active > a {color:#b1252d;background: #ffe1e3;}\r\n\t#list_toc_float li a {padding:3px 7px}\r\n\t#list_toc_float li a {\r\n\t\tdisplay: block;\r\n\t\tcolor:#000;\r\n\t\tmargin-bottom: 10px;\r\n\t\ttransition:all 0.2s ease-in-out;\r\n\t\tfont-size:15px\r\n\t}\r\n\t#list_toc_float li{list-style:none;list-style-position:inside; margin-left:0;}\r\n\t#list_toc_float a:hover{color:#b1252d;}\r\n\t\r\n\t#list_toc_float li a{margin-bottom:0px}\r\n\t#toc_group_float{\r\n\t\tline-height: 24px;\r\n\t\tmax-height: calc(100vh - 100px);\r\n\t\toverflow: auto;\r\n\t\tz-index: 99;\r\n\t\tdisplay:none!important;\r\n\t\tbackground:#fff;\r\n\t\ttransition:all 0.5s linear\r\n\t}\r\n\t\r\n\t@media (min-width:1019px){\r\n\t\t#toc_group_float {\r\n\t\t\tdisplay:block!important;\r\n\t\t\t}\r\n\t\t#toc_group_article {\r\n\t\t\tdisplay:none;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@media (max-width:768px){\r\n\t\t#toc_group_article {\r\n\t\t\tdisplay:none;\r\n\t\t}\r\n\t}\r\n\t\r\n\t \/* custom scrollbar style *\/\r\n::-webkit-scrollbar {\r\n    width: 7px;\r\n}\r\n::-webkit-scrollbar-track {\r\n    background: #d7a2a4;\r\n}\r\n::-webkit-scrollbar-thumb {\r\n    background: #b1252d;\r\n    border-radius: 15px;\r\n}\t\t\r\n\r\n<\/style>\r\n\r\n<script>\r\n\tdocument.addEventListener('DOMContentLoaded', function() {\r\n\t\t\/\/ Fungsi untuk menangani klik pada semua elemen <a> dengan href yang dimulai dengan #\r\n\t\tfunction handleTitleClick(event) {\r\n\t\t\tevent.preventDefault();\r\n\t\t\tconst targetId = this.getAttribute('href').substring(1);\r\n\t\t\tconst targetElement = document.getElementById(targetId);\r\n\r\n\t\t\tif (targetElement) {\r\n\t\t\t\tconst headerHeight = document.querySelector('#toc .header').offsetHeight;\r\n\t\t\t\tconst navbarHeight = document.getElementById('tdi_34') ? document.getElementById('tdi_34').offsetHeight : 0;\r\n\t\t\t\tconst windowHeight = window.innerHeight;\r\n\t\t\t\tconst targetOffset = targetElement.offsetTop;\r\n\t\t\t\tconst scrollTo = targetOffset + (windowHeight \/ 2) + (headerHeight) - navbarHeight - 40;\r\n\r\n\t\t\t\twindow.scrollTo({\r\n\t\t\t\t\ttop: scrollTo,\r\n\t\t\t\t\tbehavior: 'smooth'\r\n\t\t\t\t});\r\n\t\t\t}\r\n\t\t}\r\n\r\n\t\t\/\/ Tambahkan event listener untuk semua elemen <a> di toc-list dan list-toc\r\n\t\tconst titleLinks = document.querySelectorAll('#toc-list a, #list_toc a');\r\n\t\ttitleLinks.forEach(link => {\r\n\t\t\tlink.addEventListener('click', handleTitleClick);\r\n\t\t});\r\n\t});\r\n<\/script>\r\n\r\n<!-- ToC List for mobile -->\r\n<script>\r\n \/\/ Generate TOC based on headings\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  \/\/ Get the element that will contain the TOC\r\n  const tocList = document.getElementById('toc-list');\r\n\r\n  \/\/ Get the element with the ID 'article-left'\r\n  const article = document.querySelector('.td-post-content');\r\n\r\n  \/\/ Find all h2 elements within 'myarticle'\r\n  const headers = article.getElementsByTagName('h2');\r\n\r\n  \/\/ Loop through the h2 elements and create a list item for each one\r\n  for (let i = 0; i < headers.length; i++) {\r\n    const header = headers[i];\r\n    const headerText = header.textContent;\r\n\/\/     const headerId = 'header-' + i;\r\n    const headerId = headerText\r\n    .toLowerCase()\r\n    .trim()\r\n    .replace(\/[^\\w\\s-]\/g, '')  \/\/ hapus tanda baca\r\n    .replace(\/\\s+\/g, '-'); \/\/ ganti spasi jadi \"-\"\r\n\r\n    \/\/ Set an ID for the header if it doesn't have one\r\n    header.setAttribute('id', headerId);\r\n\r\n    \/\/ Create a list item for the TOC\r\n    const listItem = document.createElement('li');\r\n\r\n    \/\/ Create a link for the list item\r\n    const link = document.createElement('a');\r\n    link.setAttribute('href', '#' + headerId);\r\n    link.textContent = headerText;\r\n\r\n    \/\/ Append the link to the list item\r\n    listItem.appendChild(link);\r\n\r\n    \/\/ Append the list item to the TOC list\r\n    tocList.appendChild(listItem);\r\n  }\r\n});\r\n\r\n\/\/ Keep height and placement of content using placeholder in place of TOC\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  const toc = document.querySelector('#toc');\r\n  const placeholderToc = document.querySelector('#placeholder-toc');\r\n\r\n  function setPlaceholderHeight() {\r\n    placeholderToc.style.height = `${toc.offsetHeight}px`;\r\n  }\r\n\r\n  \/\/ Set the initial height of the placeholder\r\n  setPlaceholderHeight();\r\n\r\n  \/\/ Update the height on window resize\r\n  window.addEventListener('resize', setPlaceholderHeight);\r\n});\r\n  const tocTitle = document.querySelector('#toc-title'); \/\/ Assuming header-faq is the element for TOC title\r\n\r\n\/\/ Sticky TOC and update heading\r\n\/\/ document.addEventListener(\"DOMContentLoaded\", function() {\r\n\/\/   const toc = document.querySelector('#toc');\r\n\/\/   const footer = document.querySelector('.td-footer-template-wrap');\r\n\/\/   const tocParent = toc.parentElement;\r\n\/\/   const divTop = tocParent.getBoundingClientRect().top + window.pageYOffset;\r\n\/\/   const tocHeight = toc.offsetHeight;\r\n\/\/   const triggerPoint = divTop + tocHeight + 700;\r\n\/\/   const footerHeight = footer.offsetHeight;\r\n\/\/   const triggerFooterPoint = footer.getBoundingClientRect().top + window.pageYOffset - footerHeight - footerHeight - footerHeight;\r\n\/\/   const phtoc = document.querySelector('#placeholder-toc');\r\n\/\/   const headers = document.querySelectorAll('.td-post-content h2');\r\n\/\/   const navLinks = document.querySelectorAll('#toc-list a');\r\n\t\r\n\/\/ \tconst panel2 = document.querySelector(\"#toc .list\");\r\n\/\/ \tvar icon = document.querySelector(\".toc-icon\");\r\n\r\n\/\/   let activeLink = null; \/\/ Declare activeLink outside the loop\r\n\t\r\n\/\/   \/\/ Function to handle scroll and add\/remove .sticky class\r\n\/\/   function handleScroll() {\r\n\/\/     const windowTop = window.pageYOffset || document.documentElement.scrollTop;\r\n\/\/     let currentHeader = '';\r\n\r\n\/\/     \/\/ Highlight user progress as the heading comes\r\n\/\/     headers.forEach(header => {\r\n\/\/ \t\tconst headerTop = header.offsetTop;\r\n\/\/ \t\tconst headerHeight = header.clientHeight;\r\n\/\/ \/\/ \t\tif (window.scrollY >= (headerTop - headerHeight + 700)) {\r\n\/\/ \/\/ \t\t\tconst currentHeaderId = header.getAttribute('id');\r\n\/\/ \/\/ \t\t\tconst currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n\/\/ \/\/ \t\t\tconsole.log(\"current header text:\", currentHeaderText);\r\n\/\/ \/\/ \t\t\ttocTitle.textContent = currentHeaderText;\r\n\/\/ \/\/ \t\t\tcurrentHeader = currentHeaderId;\r\n\t\t\t\r\n\/\/ \/\/ \t\t\tif(window.innerWidth < 767){\r\n\/\/ \/\/ \t\t\t\ttocTitle.textContent = 'Daftar Isi';\r\n\/\/ \/\/ \t\t\t}\r\n\/\/ \/\/ \t\t}\r\n\/\/ \t\tif(window.innerWidth < 767){\r\n\/\/ \t\t\ttocTitle.textContent = 'Daftar Isi'; \/\/ Selalu pertahankan judul ini di mobile\r\n\/\/ \t\t} else {\r\n\/\/ \t\t\tif (window.scrollY >= (headerTop - headerHeight + 700)) {\r\n\/\/ \t\t\t\tconst currentHeaderId = header.getAttribute('id');\r\n\/\/ \t\t\t\tconst currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n\/\/ \t\t\t\ttocTitle.textContent = currentHeaderText;\r\n\/\/ \t\t\t\tcurrentHeader = currentHeaderId;\r\n\/\/ \t\t\t}\r\n\/\/ \t\t}\r\n\/\/ \t});\r\n\r\n\/\/     navLinks.forEach(link => {\r\n\/\/       link.classList.remove('active');\r\n\/\/       if(currentHeader != '') {\r\n\/\/ \t\t  if (link.getAttribute('href').includes(currentHeader)) {\r\n\/\/ \t\t\t  link.classList.add('active');\r\n\/\/ \t\t  }\r\n\/\/ \t  }\r\n\/\/     });\r\n\/\/ \/\/     if (windowTop < triggerFooterPoint) {\r\n\/\/ \/\/         toc.style.display = 'block';\r\n\/\/ \/\/ \t}else{\r\n\/\/ \/\/         toc.style.display = 'none';\r\n\/\/ \/\/ \t}\r\n\/\/     \/\/ Update TOC title if sticky\r\n\/\/     if (windowTop > triggerPoint) {\r\n\/\/       if (!toc.classList.contains('sticky')) {\r\n\/\/         phtoc.style.display = \"block\";\r\n\/\/         toc.classList.add('sticky');\r\n\/\/         toc.style.width = `${tocParent.offsetWidth}px`; \/\/ Set width to match the parent element\r\n\/\/         toc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/         toc.style.backgroundColor = \"#FFF\";\r\n\/\/ \t\tpanel2.style.height = '0px';\r\n\/\/ \t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \t\t  if(window.innerWidth < 767){\r\n\/\/ \/\/ \t\t\t  const tocs = document.querySelector('#toc.sticky');\r\n\/\/ \t\t\t  tocTitle.textContent = 'Daftar Isi'; \/\/ Reset title\r\n\/\/        \t\t  toc.style.width = '150px'; \/\/ Set width to match the parent element\r\n\/\/ \t\t  }\r\n\/\/       }\r\n\/\/       if (currentHeader) {\r\n\/\/ \/\/         console.log(\"activeLink:\", activeLink);\r\n\/\/         if (activeLink) {\r\n\/\/ \/\/           tocTitle.textContent = activeLink.textContent; \/\/ Update TOC title\r\n\/\/           tocTitle.textContent = activeLink ? activeLink.textContent : \"\"; \/\/ Update title only if activeLink exists\r\n\/\/         }\r\n\/\/       }\r\n\/\/     } else {\r\n\/\/       toc.classList.remove('sticky');\r\n\/\/       phtoc.style.display = \"none\";\r\n\/\/       toc.style.width = 'unset'; \/\/ Reset to original width\r\n\/\/       toc.style.backgroundColor = \"#FFF\";\r\n\/\/       tocTitle.textContent = 'Daftar isi'; \/\/ Reset title\r\n\/\/ \t\tpanel2.style.height = panel2.scrollHeight + \"px\";\r\n\/\/ \t\ticon.style.transform = \"rotate(180deg)\";\r\n\/\/     }\r\n\/\/   }\r\n\r\n\/\/     \/\/ Attach the scroll event listener to the window\r\n\/\/     window.addEventListener('scroll', handleScroll);\r\n\r\n\/\/     \/\/ Initial call to handleScroll to set the correct state on load\r\n\/\/     handleScroll();\r\n\/\/ });\r\n\t\r\n\/\/ \t\/\/ Open toggle TOC\r\n\/\/ \t  document.addEventListener(\"DOMContentLoaded\", function() {\r\n\/\/ \t\tvar tocHeader = document.querySelector(\"#toc .header\");\r\n\/\/ \t\tvar toc = document.querySelector(\"#toc\");\r\n\/\/ \t\tvar icon = document.querySelector(\".toc-icon\");\r\n\/\/ \t\tconst tocTitle = document.querySelector('#toc-title');\r\n\/\/ \t\tconst tocs = document.querySelector('#toc.sticky');\r\n\/\/  \t\tconst tocParent = toc.parentElement;\t\t  \r\n\r\n\/\/ \t\t  tocHeader.addEventListener(\"click\", function() {\r\n\/\/ \t\t\tvar panel = this.nextElementSibling;\r\n\/\/ \t\t\tif (panel.style.height !== '0px') { \/\/ Check if height is not 0px\r\n\/\/ \t\t\t  panel.style.height = '0px'; \/\/ Set height to 0 for full collapse\r\n\/\/ \t\t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \/\/ \t\t\t\ttoc.style.paddingBottom = '6px'; \r\n\/\/ \t\t\t\tif(window.innerWidth > 768){\r\n\/\/ \t\t\t\t\tif(!toc.classList.contains('sticky')){\r\n\/\/ \t\t\t\t\t\ttoc.style.width = \"unset\";\r\n\/\/ \/\/ \t\t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/ \t\t\t\t\t}\r\n\/\/ \t\t\t\t\tif (toc.classList.contains('sticky')){\r\n\/\/ \t\t\t\t\t\ttoc.style.width = '${tocParent.offsetWidth}px';\r\n\/\/ \t\t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/ \t\t\t\t\t}\r\n\/\/ \t\t\t\t}\r\n\/\/ \t\t\t\tif(window.innerWidth < 767){\r\n\/\/ \t\t\t\t\ttoc.style.width = \"unset\"; \/\/ Reset width\r\n\/\/ \t\t\t\t}\r\n\/\/ \t\t\t\ttoc.style.backgroundColor = \"#FFF1F1\";\r\n\/\/ \t\t\t} else {\r\n\/\/ \t\t\t  panel.style.height = panel.scrollHeight + \"px\";\r\n\/\/ \t\t\t  icon.style.transform = \"rotate(0deg)\";\r\n\/\/ \t\t\t  toc.style.backgroundColor = \"#FFF\";\r\n\/\/ \t\t\t  tocTitle.textContent = 'Daftar isi'; \/\/ Reset title\r\n\/\/ \t\t\t\ttoc.style.paddingBottom = '24px';\r\n\/\/ \t\t\t \tif(window.innerWidth < 767){\r\n\/\/ \t\t\t\t\ttoc.style.width = `${tocParent.offsetWidth}px`; \/\/ Set width to match the parent element\r\n\/\/ \t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/ \t\t\t\t}\r\n\/\/ \t\t\t}\r\n\/\/ \t\t  });\r\n\r\n\/\/ \t\t  \/\/ Close TOC when a link inside it is clicked\r\n\/\/ \t\t  var tocLinks = document.querySelectorAll(\"#toc .list a\");\r\n\/\/ \t\t  tocLinks.forEach(function(link) {\r\n\/\/ \t\t\tlink.addEventListener(\"click\", function() {\r\n\/\/ \t\t\t  var panel = document.querySelector(\"#toc .list\");\r\n\/\/ \t\t\t  panel.style.height = '0px'; \/\/ Set height to 0 for full collapse\r\n\/\/ \t\t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \t\t\t  toc.style.backgroundColor = \"#FFF\";\r\n\/\/ \t\t\t});\r\n\/\/ \t\t  });\r\n\/\/ \t\t});\r\n\r\n\/\/ START new JS for ToC improvements\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  const toc = document.querySelector('#toc');\r\n  const footer = document.querySelector('.td-footer-template-wrap');\r\n  const tocParent = toc.parentElement;\r\n  const divTop = tocParent.getBoundingClientRect().top + window.pageYOffset;\r\n  const tocHeight = toc.offsetHeight;\r\n  const triggerPoint = divTop + tocHeight + 1750;\r\n\tconsole.log(triggerPoint)\r\n  const footerHeight = footer.offsetHeight;\r\n  const triggerFooterPoint = footer.getBoundingClientRect().top + window.pageYOffset - footerHeight*3;\r\n  const phtoc = document.querySelector('#placeholder-toc');\r\n  const headers = document.querySelectorAll('.td-post-content h2');\r\n  const navLinks = document.querySelectorAll('#toc-list a');\r\n  \r\n  const panel2 = document.querySelector(\"#toc .list\");\r\n  const icon = document.querySelector(\".toc-icon\");\r\n  const tocTitle = document.querySelector('#toc-title');\r\n\r\n  let activeLink = null;\r\n  let userClosedTOC = false; \/\/ Flag user menutup TOC\r\n\r\n  function handleScroll() {\r\n    const windowTop = window.pageYOffset || document.documentElement.scrollTop;\r\n    let currentHeader = '';\r\n\r\n    \/\/ Update TOC title sesuai header yang terlihat\r\n    headers.forEach(header => {\r\n      const headerTop = header.offsetTop;\r\n      const headerHeight = header.clientHeight;\r\n      if(window.innerWidth < 767){\r\n        tocTitle.textContent = 'Daftar Isi'; \r\n      } else {\r\n        if (window.scrollY >= (headerTop - headerHeight + 1750)) {\r\n          const currentHeaderId = header.getAttribute('id');\r\n          const currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n          tocTitle.textContent = currentHeaderText;\r\n          currentHeader = currentHeaderId;\r\n        }\r\n      }\r\n    });\r\n\r\n    navLinks.forEach(link => {\r\n      link.classList.remove('active');\r\n      if(currentHeader && link.getAttribute('href').includes(currentHeader)) {\r\n        link.classList.add('active');\r\n      }\r\n    });\r\n\r\n    if (windowTop > triggerPoint) {\r\n      if (!toc.classList.contains('sticky')) {\r\n        phtoc.style.display = \"block\";\r\n        toc.classList.add('sticky');\r\n        toc.style.width = `${tocParent.offsetWidth}px`;\r\n        toc.style.backgroundColor = \"#FFF\";\r\n        \/\/ Saat sticky, TOC otomatis tertutup\r\n        panel2.style.height = '0px';\r\n        icon.style.transform = \"rotate(180deg)\";\r\n        userClosedTOC = true; \/\/ Set flag supaya tidak terbuka saat scroll\r\n      }\r\n      \r\n      if(window.innerWidth < 767){\r\n        tocTitle.textContent = 'Daftar Isi'; \r\n        toc.style.width = '150px';\r\n      }\r\n\r\n    } else {\r\n      toc.classList.remove('sticky');\r\n      phtoc.style.display = \"none\";\r\n      toc.style.width = 'unset';\r\n      toc.style.backgroundColor = \"#FFF\";\r\n      tocTitle.textContent = 'Daftar isi'; \r\n\r\n      \/\/ Kembalikan panel jika user belum menutup manual\r\n      if(!userClosedTOC) {\r\n        panel2.style.height = panel2.scrollHeight + \"px\";\r\n        icon.style.transform = \"rotate(0deg)\";\r\n      }\r\n    }\r\n  }\r\n\r\n  window.addEventListener('scroll', handleScroll);\r\n  handleScroll();\r\n\r\n  \/\/ Toggle TOC saat user klik\r\n  const tocHeader = document.querySelector(\"#toc .header\");\r\n  tocHeader.addEventListener(\"click\", function() {\r\n    const panel = panel2;\r\n    if (panel.style.height !== '0px') {\r\n      panel.style.height = '0px';\r\n      icon.style.transform = \"rotate(180deg)\";\r\n      userClosedTOC = true;\r\n    } else {\r\n      panel.style.height = panel.scrollHeight + \"px\";\r\n      icon.style.transform = \"rotate(0deg)\";\r\n      userClosedTOC = false;\r\n    }\r\n  });\r\n\r\n  \/\/ Close TOC saat link diklik\r\n  document.querySelectorAll(\"#toc .list a\").forEach(link => {\r\n    link.addEventListener(\"click\", function() {\r\n      panel2.style.height = '0px';\r\n      icon.style.transform = \"rotate(180deg)\";\r\n      userClosedTOC = true;\r\n    });\r\n  });\r\n});\r\n\/\/ END new JS for ToC improvements\r\n\r\n\t\r\n\/\/ \tmake the heading at the center of the viewport\r\n\/\/ \tdocument.addEventListener('DOMContentLoaded', function() {\r\n\/\/     \/\/ Add click event listener to all links in the TOC list\r\n\/\/     document.querySelectorAll('#toc-list a').forEach(anchor => {\r\n\/\/         anchor.addEventListener('click', function (e) {\r\n\/\/             e.preventDefault(); \/\/ Prevent the default behavior of jumping to the anchor\r\n\/\/ \/\/ \t\t\tconsole.log(\"prevent default\");\r\n\/\/             const targetId = this.getAttribute('href').substring(1); \/\/ Get the ID of the target element\r\n\/\/             const targetElement = document.getElementById(targetId); \/\/ Get the target element\r\n\r\n\/\/             if (targetElement) {\r\n\/\/                 const headerHeight = document.querySelector('#toc .header').offsetHeight; \/\/ Get the height of the fixed header\r\n\/\/                 const windowHeight = window.innerHeight; \/\/ Get the height of the viewport\r\n\/\/                 const targetOffset = targetElement.offsetTop; \/\/ Get the top offset of the target element\r\n\/\/                 const scrollTo = targetOffset + (windowHeight \/ 2) + (headerHeight); \/\/ Calculate the scroll position to center the target element\r\n\r\n\/\/                 \/\/ Scroll to the calculated position smoothly\r\n\/\/                 window.scrollTo({\r\n\/\/                     top: scrollTo,\r\n\/\/                     behavior: 'smooth'\r\n\/\/                 });\r\n\/\/             }\r\n\/\/         });\r\n\/\/     });\r\n\/\/ });\r\n<\/script>\r\n\r\n<script>\r\n    \/\/ Scrollspy function to highlight the active TOC item based on the scroll position\r\n  function scrollSpy(tocClass) {\r\n    const scrollPosition = window.scrollY;\r\n\r\n    \/\/ Find the active h2 and h3 headings based on their position in the corresponding TOC\r\n    let activeH2 = null;\r\n    let activeH3 = null;\r\n\r\n    const tocItems = document.querySelectorAll(`.${tocClass} li`);\r\n    tocItems.forEach(item => {\r\n      const a = item.querySelector('a');\r\n      if (!a) return;\r\n      const href = a.getAttribute('href');\r\n      const targetId = href.substring(1); \/\/ Remove the '#' from the href to get the target ID\r\n      const targetElement = document.getElementById(targetId);\r\n      if (!targetElement) return;\r\n\r\n      const targetTop = targetElement.getBoundingClientRect().top + scrollPosition;\r\n      const nextItem = item.nextElementSibling;\r\n      const nextTop = nextItem ? nextItem.getBoundingClientRect().top + scrollPosition : Infinity;\r\n\r\n      if (targetTop <= scrollPosition + 150) {\r\n        if (a.parentElement.parentElement === tocItems) {\r\n          \/\/ The h2 heading is at the root level of the TOC\r\n          activeH2 = { id: targetId, level: 'h2' };\r\n        } \r\n\t\t  else {\r\n          \/\/ The h3 heading is nested under an h2 heading\r\n          const parentH2 = a.parentElement.parentElement.previousElementSibling;\r\n          if (parentH2) {\r\n            const h2Link = parentH2.querySelector('a');\r\n            if (h2Link) {\r\n              const h2Href = h2Link.getAttribute('href');\r\n              const h2Id = h2Href.substring(1);\r\n              activeH2 = { id: h2Id, level: 'h2' };\r\n            }\r\n          }\r\n          activeH3 = { id: targetId, level: 'h3' };\r\n        }\r\n      }\r\n\r\n      if (targetTop > scrollPosition + 150 && nextTop > scrollPosition + 150 && !activeH3) {\r\n        \/\/ Reset the activeH2 when there are no more active h3 headings\r\n        activeH2 = null;\r\n      }\r\n    });\r\n\r\n    \/\/ Update the active state for the TOC items\r\n    tocItems.forEach(item => {\r\n      item.classList.remove('active');\r\n      const a = item.querySelector('a');\r\n      if (a) {\r\n        const href = a.getAttribute('href');\r\n        const targetId = href.substring(1);\r\n        if ((activeH2 && activeH2.id === targetId) || (activeH3 && activeH3.id === targetId)) {\r\n          item.classList.add('active');\r\n        }\r\n      }\r\n    });\r\n  }\r\n\r\n  \/\/ Call scrollSpy for each TOC on window scroll\r\n  const tocClasses = ['list_toc', 'list_toc_float']; \/\/ Add other TOC class names here if you have more than two instances\r\n  tocClasses.forEach(tocClass => {\r\n    window.addEventListener('scroll', () => scrollSpy(tocClass));\r\n  });\r\n<\/script>\r\n\r\n<!-- ToC List for desktop side bar, diganti jadi inject by php, di code snippet \"Sidebar Accordion\" -->\r\n<!-- <script>\r\n\tdocument.addEventListener(\"DOMContentLoaded\", function() {\r\n\r\n        \/\/ Fungsi untuk membuat nested list\r\n        function createNestedList(parentNode, children) {\r\n            if (children.length === 0) return;\r\n\r\n            const nestedUl = document.createElement('ul');\r\n            children.forEach(child => {\r\n                const nestedLi = document.createElement('li');\r\n                const nestedA = document.createElement('a');\r\n                nestedA.textContent = child.title;\r\n                nestedA.href = `#${child.id}`;\r\n                nestedLi.appendChild(nestedA);\r\n                nestedUl.appendChild(nestedLi);\r\n\r\n                if (child.children.length > 0) {\r\n                    createNestedList(nestedLi, child.children);\r\n                }\r\n            });\r\n\r\n            parentNode.appendChild(nestedUl);\r\n        }\r\n\r\n        \/\/ Membuat objek untuk menyimpan daftar h2 dan h3 beserta judulnya\r\n        const headings = [];\r\n\r\n           \/\/ Mengambil semua elemen h2 dan h3\r\n        \/\/ Mengambil semua elemen h2 dan h3\r\n\t\tconst elements = document.querySelectorAll('.td-post-content h2');\r\n\r\n\t\t\tfunction newFormatId(text) {\r\n\t\t\t\tif(text.toLowerCase() === \"key takeaways\") {\r\n\t\t\t\t\treturn;\r\n\t\t\t\t}\r\n\t\t\t\t\r\n\t\t\t\tconst result = text.toLowerCase()\r\n\t\t\t\t.trim()\r\n\t\t\t\t.replace(\/[^\\w\\s-]\/g, '')  \/\/ hapus tanda baca\r\n\t\t\t\t.replace(\/\\s+\/g, '-'); \/\/ ganti spasi jadi \"-\"\r\n\r\n\t\t\t\treturn result;\r\n\t\t\t}\r\n\t\r\n\t\telements.forEach(element => {\r\n\t\t\tif (element.tagName === 'H2') {\r\n\t\t\t\tconst id = newFormatId(element.textContent); \/\/ Hasilkan ID baru\r\n\t\t\t\telement.id = id; \/\/ Tetapkan ID ke elemen h2\r\n\t\t\t\tif (element.textContent.toLowerCase() === \"key takeaways\") {return;} \/\/ Kalau Key Takeaways, jangan dimasukin\r\n\t\t\t\theadings.push({ level: 'h2', id: id, title: element.textContent, children: [] });\r\n\t\t\t} else if (element.tagName === 'H3') {\r\n\t\t\t\tconst id = newFormatId(element.textContent); \/\/ Hasilkan ID baru\r\n\t\t\t\telement.id = id; \/\/ Tetapkan ID ke elemen h3\r\n\t\t\t\tif (headings.length > 0) {\r\n\t\t\t\t\theadings[headings.length - 1].children.push({ level: 'h3', id: id, title: element.textContent, children: [] });\r\n\t\t\t\t}\r\n\t\t\t}\r\n\t\t});\r\n       \/\/ Membuat list HTML dari objek headings\r\n\t\tconst ul = document.getElementById('list_toc');\r\n\t\tlet currentUl = ul;\r\n\t\theadings.forEach(heading => {\r\n\t\t\tconst li = document.createElement('li');\r\n\t\t\tconst a = document.createElement('a');\r\n\t\t\ta.textContent = heading.title;\r\n\t\t\ta.href = `#${heading.id}`; \/\/ Gunakan ID yang baru dihasilkan\r\n\t\t\tli.appendChild(a);\r\n\r\n\t\t\tif (heading.level === 'h2') {\r\n\t\t\t\tcurrentUl = li;\r\n\t\t\t\tul.appendChild(li);\r\n\t\t\t} else if (heading.level === 'h3') {\r\n\t\t\t\tif (!currentUl.lastElementChild || currentUl.lastElementChild.tagName !== 'UL') {\r\n\t\t\t\t\tconst nestedUl = document.createElement('ul');\r\n\t\t\t\t\tcurrentUl.appendChild(nestedUl);\r\n\t\t\t\t\tcurrentUl = nestedUl;\r\n\t\t\t\t}\r\n\t\t\t\tcurrentUl.appendChild(li);\r\n\t\t\t}\r\n\r\n\t\t\tcreateNestedList(li, heading.children);\r\n\t\t});\r\n\t\t\/\/ Dapatkan elemen ul dengan id 'list_toc'\r\n\t\tconst ulFloat = document.getElementById('list_toc');\r\n\r\n\t\t\/\/ Dapatkan isi (child elements) dari ul dengan id 'list_toc'\r\n\t\tconst clonedChildren = ulFloat.cloneNode(true).children;\r\n\r\n\t\t\/\/ Dapatkan elemen ul dengan id 'list_toc_float'\r\n\t\tconst ulToc = document.getElementById('list_toc_float');\r\n\r\n\t\t\/\/ Tambahkan isi yang telah didapatkan dari 'list_toc' ke ul dengan id 'list_toc_float'\r\n\t\tulToc.append(...clonedChildren);\r\n\r\n\r\n        \/\/ Fungsi untuk mengambil tinggi navbar\r\n\t\tfunction getNavbarHeight() {\r\n\t\t\tconst navbar = document.getElementById('tdi_34');\r\n\t\t\treturn navbar ? navbar.offsetHeight : 0;\r\n\t\t}\r\n\r\n\t\t\/\/ Fungsi untuk menambahkan offset posisi scroll\r\n\t\tfunction scrollToElementWithOffset(elementId) {\r\n\t\t\tconst element = document.getElementById(elementId);\r\n\t\t\tif (element) {\r\n\t\t\t\tconst offset = getNavbarHeight();\r\n\t\t\t\tconst elementPosition = element.getBoundingClientRect().top;\r\n\t\t\t\tconst offsetPosition = elementPosition - offset - 40;\r\n\r\n\t\t\t\twindow.scrollBy({\r\n\t\t\t\t\ttop: offsetPosition,\r\n\t\t\t\t\tbehavior: 'smooth'\r\n\t\t\t\t});\r\n\t\t\t}\r\n\t\t}\r\n\r\n\t\t\/\/ Fungsi untuk menangani klik pada tautan judul\r\n\t\tfunction handleTitleClick(event) {\r\n\t\t\tevent.preventDefault();\r\n\t\t\tconst href = event.target.getAttribute('href').substr(1);\r\n\t\t\tscrollToElementWithOffset(href);\r\n\t\t}\r\n\r\n\t\t\/\/ Tambahkan event listener untuk semua tautan judul\r\n\t\tconst titleLinks = document.querySelectorAll('a[href^=\"#\"]');\r\n\t\ttitleLinks.forEach(link => {\r\n\t\t\tlink.addEventListener('click', handleTitleClick);\r\n\t\t});\r\n\t\t\r\n\t});\r\n    <\/script> -->\r\n<\/span><\/p>\n<\/div>\n<h2 id=\"1\"><b><span id=\"kelebihan\">Mengenal Kelebihan dan Kekurangan CRM\u00a0<\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Untuk dapat mengimplementasikan sistem CRM dengan baik, pertama-tama Anda harus mengetahui kelebihan dan kekurangan CRM terlebih dulu. Berikut adalah 10 kelebihan dan 4 kekurangan CRM yang dapat menjadi pertimbangan Anda sebelum memutuskan untuk menerapkan sistem CRM dalam mengelola pelanggan.<\/span><\/p>\n<h3 id=\"a\"><span style=\"font-weight: 400;\">10 Kelebihan CRM dalam mengelola pelayanan pelanggan<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Pengimplementasian CRM yang bagus tentu dapat memberikan banyak manfaat bagi perusahaan. Berikut adalah penjabaran lebih lanjut mengenai 10 kelebihan <\/span><i><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.hashmicro.com\/id\/blog\/pentingnya-customer-relation-dalam-kinerja-bisnis\/\">customer relationship<\/a> management <\/span><\/i><span style=\"font-weight: 400;\">yang baik, mulai dari mengintegrasi urusan operasional hingga meningkatkan retensi pelanggan.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">1. Mengintegrasikan urusan operasional dalam satu platform<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Kelebihan CRM yang pertama adalah mampu mengumpulkan semua data pelanggan dalam satu <\/span><i><span style=\"font-weight: 400;\">database <\/span><\/i><span style=\"font-weight: 400;\">yang terintegrasi pada satu platform dan dapat diakses semua orang untuk dalam satu waktu. Maka dari itu, setiap anggota dapat bekerja lebih produktif..<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">2. Memiliki <\/span><i><span style=\"font-weight: 400;\">value proposition<\/span><\/i><span style=\"font-weight: 400;\"> yang baik<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Agar dapat bertahan di tengah kompetisi bisnis, perusahaan harus memiliki <\/span><i><span style=\"font-weight: 400;\">database <\/span><\/i><span style=\"font-weight: 400;\">pelanggan agar dapat menganalisis <\/span><i><span style=\"font-weight: 400;\">value proposition<\/span><\/i><span style=\"font-weight: 400;\"> yang dapat perusahaan tawarkan. Seiring bertambahnya <\/span><i><span style=\"font-weight: 400;\">customer<\/span><\/i><span style=\"font-weight: 400;\">, perusahaan akan semakin sulit untuk memenuhi kebutuhan masing-masing pelanggan. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dengan mengimplementasi <a href=\"https:\/\/www.hashmicro.com\/id\/blog\/video\/software-crm-terbaik\/\">aplikasi CRM untuk database marketing<\/a>, perusahaan dapat mengukur biaya operasional yang dibutuhkan dalam mempromosikan produk dan menjaga kebutuhan pelanggan.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">3. Dapat melakukan penggalian data yang mendalam<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Selanjutnya, aplikasi CRM juga dapat membantu perusahaan agar dapat melihat laporan penjualan dan menganalisisnya. Selain itu, sistem CRM juga dapat membantu perusahaan untuk mengidentifikasi kemajuan-kemajuan yang terjadi. Dengan demikian, perusahaan pun dapat memanfaatkan data agar bisa membuat keputusan bisnis yang bijak.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">4. Memungkinkan akses data dari mana saja<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Kelebihan CRM yang keempat adalah memungkinkan Anda untuk mengakses data dari mana saja dan kapan saja secara <\/span><i><span style=\"font-weight: 400;\">real time<\/span><\/i><span style=\"font-weight: 400;\">. Dengan demikian, dapat kita simpulkan jika CRM tidak hanya meningkatkan pengelolaan data pelanggan, tetapi juga mengefektifkan produktivitas. Hal ini mendapat dukungan dari Forrester yang menunjukkan bahwa produktivitas tim meningkat sebesar 50% melalui penggunaan aplikasi CRM.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">5. Mempercepat proses <\/span><i><span style=\"font-weight: 400;\">deals<\/span><\/i><\/h4>\n<p><span style=\"font-weight: 400;\">Ketika mengelola proses penjualan, terutama untuk metode <\/span><i><span style=\"font-weight: 400;\">inbound sales<\/span><\/i><span style=\"font-weight: 400;\">, diperlukan membuat <\/span><i><span style=\"font-weight: 400;\">sales funnel<\/span><\/i><span style=\"font-weight: 400;\"> bagi tim penjualan agar berjalan sesuai dengan proses. Dengan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/blog\/software-crm-terbaik\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">software CRM<\/span><\/a><span style=\"font-weight: 400;\">, Anda dapat mengintegrasi aktivitas tiap pelanggan. Contohnya, tim <\/span><i><span style=\"font-weight: 400;\">marketing <\/span><\/i><span style=\"font-weight: 400;\">dapat mengelola perkembangan tiap negosiasi yang terjadi, aktivitas yang telah dilakukan, dan langkah selanjutnya dari laporan kelebihan dan kekurangan <\/span><i><span style=\"font-weight: 400;\">database marketing<\/span><\/i><span style=\"font-weight: 400;\">. Dengan demikian, proses <\/span><i><span style=\"font-weight: 400;\">deal <\/span><\/i><span style=\"font-weight: 400;\">dapat berlangsung lebih cepat.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">6. Mengurangi biaya harian keseluruhan perusahaan<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Kelebihan yang berikutnya adalah sistem CRM dapat mengurangi biaya harian keseluruhan. Dengan mengetahui laporan biaya dari aplikasi CRM, Anda dapat menyesuaikan kebutuhan pelanggan lebih efektif. Dengan begitu, biaya akan menurun akibat meningkatnya produktivitas. Maka dari itu, aplikasi CRM dapat meminimalisir kejadian hilangnya data-data penting maupun kehilangan pelanggan.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">7. Meningkatkan akurasi laporan bisnis<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Dengan aplikasi CRM, Anda tidak perlu lagi repot membuat laporan aktivitas bisnis secara manual. Hal ini disebabkan karena aplikasi ini dapat membuatnya secara otomatis. Anda juga bisa mengunduhnya langsung dalam format docs, excel, pdf atau lainnya. Terlebih lagi, data yang terkumpul dari aplikasi CRM terupdate secara<\/span><i><span style=\"font-weight: 400;\"> real time<\/span><\/i><span style=\"font-weight: 400;\">. Dengan demikian, Anda tidak perlu khawatir lagi laporan aktivitas bisnis yang Anda <\/span><i><span style=\"font-weight: 400;\">download <\/span><\/i><span style=\"font-weight: 400;\">ketinggalan jaman. Hal ini dapat mempermudah Anda untuk membuat strategi meningkatkan bisnis yang lebih baik.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">8. Membantu meningkatkan penjualan<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Kelebihan CRM sebelumnya menjelaskan bahwa sistem ini mampu mendorong kinerja tim secara keseluruhan. Hal ini juga secara tidak langsung akan berdampak pada peningkatan penjualan bisnis.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Oleh sebab itu, tim dapat lebih berfokus untuk meningkatkan penjualan, sementara <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/crm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">sistem CRM<\/span><\/a><span style=\"font-weight: 400;\"> dapat membantu menyelesaikan tugas berulang, seperti mengelola data pelanggan dalam sistem terpusat. Tidak hanya itu, tim juga bisa dengan mudah mengakses data tersebut dengan mudah untuk mendukung penjualan.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">9. Membangun kolaborasi tim yang baik<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Kelebihan CRM bagi bisnis lainnya adalah Anda tidak perlu berpindah aplikasi untuk berinteraksi dengan tim lainnya. Termasuk meneruskan permintaan pelanggan ke mereka. Kemudahan komunikasi internal ini memungkinkan Anda untuk menyelesaikan permintaan lebih cepat. Hal ini tentu menguntungkan sebab pelanggan akan merasa puas dengan pelayanan Anda.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">10. Meningkatkan retensi pelanggan<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Terakhir kelebihan CRM adalah membantu bisnis mempertahankan pelanggan yang sudah ada (<\/span><i><span style=\"font-weight: 400;\">customer retention<\/span><\/i><span style=\"font-weight: 400;\">). Sayangnya sebagian besar bisnis hanya fokus mencari pelanggan baru sehingga mereka sering melupakan pelanggan lama. Akibatnya, mereka kehilangan pelanggan lamanya. Padahal biaya yang keluar untuk mempertahankan pelanggan relatif lebih terjangkau daripada mendapatkan pelanggan baru. Dengan menggunakan CRM, Anda dapat menjaga hubungan dengan pelanggan dan mempertahankan mereka agar tetap setia pada bisnis Anda.<\/span><\/p>\n<h3 id=\"b\"><span style=\"font-weight: 400;\"><span id=\"kekurangan\">Kekurangan CRM yang harus anda pertimbangkan<\/span><\/span><\/h3>\n<p style=\"text-align: center;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-83581 size-full\" title=\"Kekurangan CRM yang Harus Anda Pertimbangkan\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-Kekurangan-CRM-yang-Harus-Anda-Pertimbangkan.jpg\" alt=\"kelebihan dan kekurangan crm\" width=\"700\" height=\"360\" srcset=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-Kekurangan-CRM-yang-Harus-Anda-Pertimbangkan.jpg 700w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-Kekurangan-CRM-yang-Harus-Anda-Pertimbangkan-300x154.jpg 300w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-Kekurangan-CRM-yang-Harus-Anda-Pertimbangkan-150x77.jpg 150w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-Kekurangan-CRM-yang-Harus-Anda-Pertimbangkan-696x358.jpg 696w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Tidak dapat dipungkiri jika CRM dapat mengefisiensikan urusan operasional perusahaan, tetapi CRM juga tidak terlepas dari berbagai kekurangan yang berhubungan dengan keamanan dan masalah teknis. Di bawah ini adalah penjelasan lebih lanjut mengenai kekurangan<\/span> <span style=\"font-weight: 400;\">software CRM<\/span><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">1. Adanya kemungkinan kendala keamanan<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Meskipun aplikasi ini aman, kenyataan bahwa data-data yang ada tersimpan secara terpusat dapat berpotensi membuat perusahaan khawatir. Bagaimana jika terjadi mati listrik, kehilangan sinyal, dan aplikasi tidak menyimpan data terakhir? Atau bagaimana jika terdapat karyawan yang tidak memasukkan data dengan akurat? Oleh sebab itu, <\/span><i><span style=\"font-weight: 400;\">backup <\/span><\/i><span style=\"font-weight: 400;\">dan sistem <\/span><i><span style=\"font-weight: 400;\">monitoring <\/span><\/i><span style=\"font-weight: 400;\">yang dapat mengamankan data Anda.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">2. Memerlukan <\/span><i><span style=\"font-weight: 400;\">training <\/span><\/i><span style=\"font-weight: 400;\">terlebih dulu<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Implementasi aplikasi CRM akan mengubah cara kerja atau sistem perusahaan secara keseluruhan. Dengan demikian, karyawan jadi memerlukan adaptasi lagi seluruh agar bisa mempelajari cara kerja sistem yang baru hingga terbiasa. Proses adaptasi ini tentu akan membutuhkan waktu lumayan banyak sehingga berpotensi memperlambat pekerjaan.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">3. Membutuhkan dukungan teknis<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Dalam implementasi aplikasi CRM, perusahaan membutuhkan dukungan teknis sehingga hal ini membutuhkan biaya tersendiri dalam mencapai dukungan tersebut. Oleh sebab itu, perusahaan dapat mengandalkan tim teknis mereka atau pihak ketiga. Terlebih lagi, biaya ini akan muncul jika aplikasi yang Anda gunakan masih belum berbasis <\/span><i><span style=\"font-weight: 400;\">cloud<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4><span style=\"font-weight: 400;\">4. Kemungkinan kehilangan data<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">Beberapa sistem CRM saat ini akan tersimpan secara otomatis di <\/span><i><span style=\"font-weight: 400;\">cloud<\/span><\/i><span style=\"font-weight: 400;\">. Namun, tidak semua sistem dapat melakukannya. <\/span><i><span style=\"font-weight: 400;\">Backup data<\/span><\/i><span style=\"font-weight: 400;\"> secara manual terkadang diperlukan. Jika tidak dilakukan secara teratur, akan ada kemungkinan data yang hilang. Bahkan, sistem <\/span><i><span style=\"font-weight: 400;\">cloud <\/span><\/i><span style=\"font-weight: 400;\">juga bisa gagal jika ada masalah dengan koneksi internet atau server.<\/span><\/p>\n<h2 id=\"2\"><b>Rekomendasi Software Terbaik Berdasarkan Kelebihan dan Kekurangan CRM<\/b><\/h2>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><style>\r\n\t.td-fix-index{-webkit-transform:unset !important;transform:unset !important}\r\n.article-post-column .td-pb-row{position:unset !important}\r\n    .article-a-form{padding:20px;color:#ffffff;border-radius:15px;background-color:#191f25}\r\n  .article-a-form h3,.article-a-form p{color:#ffffff !important}\r\n\t.article-a-form h3{font-size:23px;font-weight:bold;margin-top:0px;padding:5px;line-height:36px}\r\n  \/* .article-a-form::before{content:\"\"; border:3px solid #F4C82D;padding:10px;border-radius:20px;z-index:-1; position:absolute;transform:rotate(-4deg);left: 0px;top: -10px;width: 83%;height: 100%;} *\/\r\n  .article-a-form img{max-width:100%;left:0;height:auto; z-index:-1;}\r\n  @media only screen and (max-width: 600px) {\r\n  \/*   .article-a-form img {\r\n      position:unset\r\n    } *\/\r\n    .article-a-form h3 {\r\n\t\tmargin-top: 0;\r\n\t\tfont-size: 20px !important;\r\n\t\tline-height: 30px !important;\r\n\t\tmargin-bottom: 10px;\r\n\t}\r\n\t  .article-a-form .popup h3{\r\n\t\t  margin-top:0px;\r\n\t\t  line-height:25px;\r\n\t\t  font-size:20px;\r\n\t  }\r\n    .article-a-form{padding-top:15px;}\r\n\t  .thanks-popup .row{\r\n\t\tdisplay:block;\r\n\t\ttext-align:center;\r\n\t  }\r\n\t  .overlay .popup{\r\n\t\t  max-width:100%\r\n\t  }\r\n\t  .overlay .popup .row img{\r\n\t\tdisplay: none;\r\n\t  }\r\n\t  .article-a-form .overlay.thanks-popup h3{\r\n\t\t  margin-top:0;\r\n\t  }\r\n  }\r\n  .article-a-form select {color:grey}\r\n  .article-a-form textarea{min-height:0 !important; height:80px}\r\n  .article-a-form .form-control{border-radius:6px;\r\n      width: 100%;\r\n      padding: 5px;\r\n      border: 1px solid lightgray;\r\n      background: #f5f8fa;font-size:13px;\r\n  }\r\n  .article-a-form .row{display:flex;flex-wrap:no-wrap;}\r\n  .article-a-form .row .col-lg-6{flex: 1 1 200px;}\r\n  .article-a-form .col-lg-12{width:100%;}\r\n  .article-a-form .form-group{margin:5px;}\r\n  .article-a-form .btn {\r\n    background: #ee9305;\r\n    padding: 8px 40px;\r\n    margin: 10px 5px 25px;\r\n    color: #fff;\r\n    border: 0px;\r\n    border-radius: 10px;\r\n    width: calc(100%  - 8px);\r\n}\r\n\t.article-a-form .btn:hover{opacity:0.9}\r\n  .mb2{margin-bottom:10px;}\r\n  .article-a-form .form-control:not(select) {\r\n      padding-left: 8px;\r\n  }\r\n<\/style>\r\n<style>\r\n\t.form-step.overlay {\r\n\t\tdisplay: none;\r\n\t}\r\n\r\n\t.form-step.active {\r\n\t\tdisplay: block;\r\n\t}\r\n\r\n\t.overlay {\r\n\t\tposition: fixed;\r\n\t\ttop: 0;\r\n\t\tleft: 0;\r\n\t\twidth: 100%;\r\n\t\theight: 100%;\r\n\t\tbackground-color: rgba(0, 0, 0, 0.5);\r\n\t\tdisplay: none;\r\n\t\tjustify-content: center;\r\n\t\talign-items: center;\r\n\t}\r\n\t.overlay.thanks-popup.active{\r\n\t\tdisplay: block;\r\n\t}\r\n\t.article-a-form .overlay h3 {\r\n    \tfont-size: 30px;\r\n    \tfont-weight: 800;\r\n    \tmargin: 36px 0 5px;\r\n\t}\r\n\/*         .overlay.active {\r\n            display: flex;\r\n\t} *\/\r\n.overlay.active .popup {\r\n    background-color: #fff;\r\n    padding: 42px;\r\n    border-radius: 15px;\r\n    box-shadow: 0 0 10px rgba(0, 0, 0, 0.2);\r\n    text-align: left;\r\n    margin-top: 120px;\r\n    width: 760px;\r\n\tposition:relative;\r\n}\r\n\t.error {\r\n\t\tborder: 1px solid red;\r\n\t}\r\n\r\n\t.error-message {\r\n\t\tcolor: red;\r\n\t\tfont-size: 14px;\r\n\t\tmargin-top: 5px;\r\n\t}\r\n\tp.error-message {\r\n\t\tmargin-bottom: 0px;\r\n\t\tmargin-top: 0px;\r\n\t}\r\n\t.closeoverlay:hover{opacity:0.9}\r\n\t.closeoverlay {\r\n\t\tcursor: pointer;\r\n\t\tborder: none;\r\n\t\toutline: none;\r\n\t\tbackground-color: #97333c;\r\n\t\tcolor: #fff;\r\n\t\tpadding: 7px 20px;\r\n\t\tborder-radius: 7px;\r\n\t\ttransition:ease all 0.3s\r\n\t}\r\n\t.closeoverlay:hover{background-color:#222222}\r\n\t\r\n.closeoverlay2 {\r\n    color: black;\r\n    font-size: 24px;\r\n    position: absolute;\r\n    font-weight: 600;\r\n    top: 18px;\r\n    right: 31px;\r\n}\r\n\tdiv#form-popup {\r\n    padding: 25vh 0% 0;\r\n\tz-index:999;\r\n}\r\n\t.wrapper {\r\n    max-width: 550px;\r\n    width: 100%;\r\n    margin: auto;\r\n    background: #191f25;\r\n    padding: 20px 30px;\r\n    border-radius: 15px;\r\n}\r\n\r\n.close-step {\r\n    color: #ee9305!important;\r\n    text-align: center;\r\n    display: block;\r\n    margin-top: -20px;\r\n    margin-bottom: 0 !important;\r\n}\r\n\t\r\n\t.title-style {\r\n\t\tfont-size: 28px!important;\r\n\t\tmargin-top: 0px !important;\r\n\t}\r\n\t\r\n\t.input-style{\r\n\t\theight:40px!important;\r\n\t}\r\n\t.space{\r\n\t\tmargin-bottom:10px;\r\n\t}\r\n\t\r\n\t@media (max-width:991px){\r\n\tdiv#form-popup {\r\n    padding: 25% 0%;\r\n\t}\r\n\t\t\r\n\t.title-style{\r\n\t line-height:48px!important;\r\n\t}\r\n}\r\n\t\r\n    <\/style>\r\n<div class=\"article-a-form\">\r\n    \r\n      <form id=\"webform-article\" method=\"post\" class=\"hm-contact-form-article\">\r\n        <div class=\"form-step active\">\r\n\t\t\t\r\n\t\t\t\t<h3>Hitung Estimasi Biaya &amp; Timeline Implementasi ERP Anda<\/h3>\r\n\t\t\t\r\n            <div class=\"row\">\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <input type=\"text\" name=\"companyname\" class=\"form-control\" placeholder=\"Nama Perusahaan\" >\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <select name=\"industry\" class=\"form-control\" required>\r\n                            <option value=\"\" disabled=\"\" selected=\"\">Pilih Industri<\/option>\r\n                            <option value=\"32\">Retail<\/option>\r\n                            <option value=\"33\">Trading, Wholesale, Distribution<\/option>\r\n                            <option value=\"35\">Produksi &amp; Manufaktur<\/option>\r\n                            <option value=\"36\">Edukasi<\/option>\r\n                            <option value=\"37\">Konstruksi &amp; Infrastuktur<\/option>\r\n                            <option value=\"49\">Penerbangan<\/option>\r\n                            <option value=\"41\">Pemerintahan<\/option>\r\n                            <option value=\"63\">Perhotelan<\/option>\r\n                            <option value=\"47\">Rumah Sakit<\/option>63\r\n                            <option value=\"51\">Pertambangan<\/option>\r\n                            <option value=\"42\">Logistik<\/option>\r\n                            <option value=\"54\">Perkebunan &amp; Peternakan<\/option>\r\n                            <option value=\"40\">F&amp;B (Restaurant, Catering, Fast Food, Etc)<\/option>\r\n                            <option value=\"62\">Lainnya<\/option>\r\n                        <\/select>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row\">\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <select class=\"form-control\" name=\"scale\">\r\n                            <option value=\"\" disabled=\"\" selected=\"\">Pilih Jumlah Karyawan<\/option>\r\n                            <option value=\"3\" style=\"\">1 - 25<\/option>\r\n                            <option value=\"6\" style=\"\">26 - 50<\/option>\r\n                            <option value=\"9\" style=\"\">51 - 100<\/option>\r\n                            <option value=\"small\" style=\"\">101 - 300<\/option>\r\n                            <option value=\"medium\" style=\"\">301 - 500<\/option>\r\n                            <option value=\"large\" style=\"\">500+<\/option>\r\n                        <\/select>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                    <select  required=\"required\" name=\"solution\" class=\"form-control\">\r\n                    <option value=\"\" disabled=\"\" selected=\"\">Pilih Solusi<\/option>\r\n                    <option value=\"1\">Software ERP (Hash Core ERP)<\/option>\r\n                    <option value=\"4\">Software Akuntansi Online<\/option>\r\n                    <option value=\"2\">Sistem Manajemen Inventaris<\/option>\r\n                    <option value=\"39\">IT Inventory DJBC - Kawasan Berikat<\/option>\r\n                    <option value=\"27\">Sistem Manajemen Aset<\/option>\r\n                    <option value=\"3\">CRM - Prospek &amp; Penjualan<\/option>\r\n                    <option value=\"16\">Software Manajemen Manufaktur (MRP)<\/option>\r\n                    <option value=\"45\">Sistem Manajemen Pengadaan (Procurement)<\/option>\r\n                    <option value=\"14\">Sistem Manajemen Gudang<\/option>\r\n                    <option value=\"42\">Point of Sales (POS) untuk Retail &amp; Supermarket<\/option>\r\n                    <option value=\"53\">Point of Sales (POS) untuk F&amp;B<\/option>\r\n                    <option value=\"54\">Recruitment System (EVA - Recruite)<\/option>\r\n                    <option value=\"5\">HRM - Absensi, Payroll &amp; Pajak<\/option>\r\n                    <option value=\"55\">Talent Management System (EVA - Talent)<\/option>\r\n                    <option value=\"34\">Transportation Management System<\/option>\r\n                    <option value=\"7\">Solusi Management Sekolah<\/option>\r\n                    <option value=\"43\">Solusi Manajemen Konstruksi<\/option>\r\n                    <option value=\"56\">Sistem Manajemen Perhotelan<\/option>\r\n                    <option value=\"57\">Software Manajemen Bisnis Agrikultur<\/option>\r\n                    <option value=\"34\">Manajemen Transportasi &amp; Logistik<\/option>\r\n                    <option value=\"17\">Sistem Manajemen Fasilitas<\/option>\r\n                    <option value=\"30\">Manajemen Bangunan, Properti &amp; Real-Estate<\/option>\r\n                    <option value=\"18\">Sistem Manajemen Pengunjung<\/option>\r\n                    <option value=\"52\">Lainnya<\/option>\r\n                    <\/select>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <button type=\"button\" onclick=\"nextStep()\" class=\"btn btn-warning my-3 my-md-0\">Dapatkan Estimasi<\/button>\r\n            <p id=\"step1ErrorMessage\" class=\"error-message \"><\/p>\r\n        <\/div>\r\n        <div class=\"form-step overlay\" id=\"form-popup\">\r\n\t\t<div class=\"wrapper\">\r\n\t\t\t<h3 class=\"title-style\" style=\"text-align:center;\">Masukan Info Kontak Anda untuk Mendapatkan Estimasi Biaya<\/h3>\r\n            <div class=\"row space\">\r\n\t\t\t\t<div class=\"col-lg-6\">\r\n\t\t\t\t\t<div class=\"form-group mb-3\">\r\n                        <input type=\"text\" name=\"fullname\" class=\"form-control input-style\" placeholder=\"Nama Lengkap\">\r\n                \t<\/div>\r\n\t\t\t\t<\/div>\r\n            <\/div>\r\n            <div class=\"row space\">\r\n\t\t\t\t<div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <input type=\"email\" name=\"email\" class=\"form-control inputemail input-style\" required placeholder=\"Email\">\r\n                    <\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <input type=\"tel\" name=\"phonenumber\" class=\"form-control inputtel input-style\" required placeholder=\"Phone\/Whatsapp\">\r\n                    <\/div>\r\n\t\t\t\t<\/div>\r\n            <\/div>\r\n            <input type=\"hidden\" class=\"campaigndata\" name=\"campaigndata\" value=\"\">\r\n            <input type=\"hidden\" class=\"team\" name=\"team\" value=\"6\">\r\n            <input type=\"hidden\" class=\"sources\" name=\"source\" value=\"16\">\r\n            <input type=\"hidden\" class=\"gclid\" name=\"gclid\" value=\"\">\r\n            <input type=\"hidden\" class=\"medium\" name=\"medium\" value=\"118\">\r\n            <input type=\"hidden\" class='fvis' name=\"fvis\" value=\"disabled by browser\">\r\n            <input type=\"hidden\" class='lvis' name=\"lvis\" value=\"disabled by browser\">\r\n            <input type=\"hidden\" class='country' name=\"country\" value=\"100\">\r\n\t\t\t<button type=\"submit\" onclick=\"submitForm()\" id='submit-button' class=\"submit-button btn btn-warning my-3 my-md-0\">Kirim<\/button>\r\n\t\t\t<p class='close-step'><span onclick='closeOverlay()'>Tutup<\/span><\/p>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n        <p id=\"step2ErrorMessage\" class=\"error-message\"><\/p>\r\n    <p style='margin:15px 0;padding-left:5px;line-height:20px'>Butuh respon lebih cepat? Hubungi kami lewat <a href='https:\/\/wa.me\/+6287888000015' style=\"color:#ee9305;font-weight: 600;\"> Whatsapp<\/a><\/p>\r\n        <div class=\"text-center text-md-right mt-0 submitbutton\">\r\n            \r\n        <\/div>\r\n    <\/form>\r\n\r\n    <div class=\"overlay thanks-popup\">\r\n        <div class=\"popup\">\r\n\t\t\t<button class=\"closeoverlay2\" onclick=\"if (!window.__cfRLUnblockHandlers) return false; closeOverlay()\">X<\/button>\r\n\t\t\t<div class=\"row\">\r\n\t\t\t\t<div class=\"col-lg-5\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/popup-thankyou.webp\" style='max-width:100%'>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"col-lg-7\" style = \"padding-left:56px\">\r\n\t\t\t\t\t<h3 style='color:#333'>Terima Kasih, Tim kami akan menghubungi Anda melalui email!<\/h3>\r\n\t\t\t\t\t<p  style='color:#333'>Pastikan anda cek kembali email inbox untuk terhubung dengan tim professional HashMicro<\/p>\r\n\t\t\t\t\t<p style=\"margin-bottom: 0px;\">\r\n\t\t\t\t\t\t<button class=\"closeoverlay\" onclick=\"if (!window.__cfRLUnblockHandlers) return false; closeOverlay()\">Tutup<\/button>\r\n\t\t\t\t\t<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <script>\r\n        const form = document.getElementById('webform-article');\r\n        const formSteps = form.getElementsByClassName('form-step');\r\n        const overlay = document.querySelector('.overlay.thanks-popup');\r\n        const overlaystep = document.querySelector('.form-step.overlay');\r\n\r\n        let currentStep = 0;\r\n\r\n        function showStep(step) {\r\n            formSteps[currentStep].classList.remove('active');\r\n            formSteps[step].classList.add('active');\r\n            currentStep = step;\r\n        }\r\n\r\n        function nextStep() {\r\n\t\t    if (validateStep(currentStep)) {\r\n\t\t        if (currentStep === formSteps.length - 1) {\r\n\t\t            submitForm();\r\n\t\t        } else {\r\n\t\t            showStep(currentStep + 1);\r\n\t\t        }\r\n\t\t    }\r\n\t\t    removeErrorBorder(); \/\/ Tambahkan fungsi ini pada setiap pemanggilan nextStep()\r\n\t\t}\r\n\r\n        function validateStep(step) {\r\n            const fields = formSteps[step].querySelectorAll('#webform-article input, #webform-article select');\r\n            let isValid = true;\r\n\r\n            for (let i = 0; i < fields.length; i++) {\r\n                const field = fields[i];\r\n                field.classList.remove('error');\r\n            }\r\n\r\n            const errorMessage = document.getElementById(`step${step + 1}ErrorMessage`);\r\n            errorMessage.textContent = '';\r\n\r\n            for (let i = 0; i < fields.length; i++) {\r\n                const field = fields[i];\r\n                if (!field.checkValidity()) {\r\n                    field.classList.add('error');\r\n                    isValid = false;\r\n                }\r\n            }\r\n\r\n            if (!isValid) {\r\n                errorMessage.textContent = 'Mohon lengkapi form.';\r\n            }\r\n\r\n            return isValid;\r\n        }\r\n\r\n\r\n\t\t\r\n\r\n\t\tfunction submitForm() {\r\n\t\t    if (validateStep(currentStep)) {\r\n\t\t\t\t\r\n\t\t        showOverlay();\r\n\t\t    }\r\n\t\t    removeErrorBorder(); \/\/ Tambahkan fungsi ini pada setiap pemanggilan submitForm()\r\n\t\t}\r\n\t  function closeOverlay() {\r\n            overlay.classList.remove('active');\r\n            overlaystep.classList.remove('active');\r\n\t\t  currentStep = 0;\r\n\t  }\r\n        function showOverlay() {\r\n            overlay.classList.add('active');\r\n            overlaystep.classList.remove('active');\r\n\t\t\tjQuery(document).ready(function() {\r\n\t\t\t\t\tvar apiUrl = \"https:\/\/website-api.hashmicro.com\/api\/xdt\/hxmcr\";\r\n\t\t\t\t\tjQuery.ajax({\r\n\t\t\t\t\t\turl: apiUrl,\r\n\t\t\t\t\t\tmethod: \"GET\",\r\n\t\t\t\t\t\tsuccess: function(response) {\r\n\t\t\t\t\t\tconsole.log(response);\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\terror: function(xhr, status, error) {\r\n\t\t\t\t\t\tconsole.error(error);\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n        }\r\n\r\n        function removeErrorBorder() {\r\n\t\t    const errorFields = document.querySelectorAll('.error');\r\n\t\t    for (let i = 0; i < errorFields.length; i++) {\r\n\t\t        errorFields[i].addEventListener('input', function () {\r\n\t\t            this.classList.remove('error');\r\n\t\t            const errorMessage = document.getElementById(`step${currentStep + 1}ErrorMessage`);\r\n\t\t            errorMessage.textContent = '';\r\n\t\t        });\r\n\t\t    }\r\n\t\t}\r\n\t  \r\n\t  \r\n   jQuery('.hm-contact-form-article').submit(function(event) {\r\n            event.preventDefault(); \/\/ Prevent direct form submission\r\n            jQuery('.submit-button').prepend(`<img decoding=\"async\" src=\"https:\/\/www.hashmicro.com\/assets\/loading.gif\" style=\"opacity: 0.5; margin-right:7px; margin-top:-2px\" width=\"20px\" height=\"20px\">`)\r\n\r\n            \/\/ jQuery('#alert').text('Processing...').fadeIn(0); \/\/ Display \"Processing\" to let the user know that the form is being \r\n\/\/submitted\r\n            \/\/ grecaptcha.ready(function () {\r\n            \/\/     grecaptcha.execute('6LefSbsaAAAAAFaLzARjVcIhXRPsAwsu1a6mCOyW', { action: '\/actionform' }).then(function (token) {\r\n                    \/\/ var recaptchaResponse = document.getElementById('recaptchaResponse');\r\n                    \/\/ recaptchaResponse.value = token;\r\n                    \/\/ Make the Ajax call here\r\n                    jQuery.ajax({\r\n                        url: 'https:\/\/website-api.hashmicro.com\/api\/add',\r\n                        type: 'POST',\r\n                        data: jQuery(this).serialize() + morestuff,\r\n                        dataType: 'json',\r\n                        tryCount : 0,\r\n                        retryLimit : 1,\r\n                        beforeSend: function() {    \r\n                          \/\/   jQuery('.alert-msg').html( \"<p>Processing input:<\/p>\" );\r\n                            jQuery('.submit-button').prop('disabled', true);\r\n                        },\r\n                        success: function( _response ){\r\n                            \/\/ The Ajax request is a success. _response is a JSON object\r\n                            var error = _response.errors;\r\n                            var success = _response.status;\r\n                            console.log(_response);\r\n                            console.log(success);\r\n                            if(success != \"200\") {\r\n                                jQuery('.alert-msg').html('<p>'+error.message+'<\/p>');\r\n                                jQuery('.submit-button').prop('disabled', false);\r\n                            } else {\r\n\r\n                                overlay.classList.add('active');\r\n                                \/\/ current domain\r\n                                var currentDomain = window.location.hostname;\r\n                                \/\/ Get the current URL\r\n                                var currentURL = window.location.href;\r\n                                if (currentDomain.indexOf(\"www.hashmicro.com\") !== -1) {\r\n                                  if (currentURL.indexOf(\"www.hashmicro.com\/id\/\") !== -1) {\r\n                                    \/\/ window.location.href =\"https:\/\/www.hashmicro.com\/id\/terimakasih\"\r\n                                  } else {\r\n                                    \/\/ window.location.href =\"https:\/\/www.hashmicro.com\/thankyou\"\r\n                                  }\r\n                                }if (currentDomain.indexOf(\"www.koneksi.co\") !== -1) {\r\n                                    \/\/ window.location.href 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settings.data.replace(\/team=\\d+\/, 'team=6');\r\n                \/\/ If team parameter doesn't exist, add it\r\n                if (!settings.data.includes('team=')) {\r\n                    settings.data += '&team=6';\r\n                }\r\n            }\r\n        }\r\n    });\r\n});\r\n<\/script><\/span><\/p>\n<p><span style=\"font-weight: 400;\">Kini, Anda telah mengetahui kelebihan dan kekurangan CRM sebagai bahan pertimbangan dalam memilih software CRM untuk perusahaan. Akan tetapi, perlu diingat bahwa selain mempertimbangkan kelebihan dan kekurangan software, Anda juga bisa memilih software CRM berdasarkan histori penjualannya. Jika suatu vendor aplikasi CRM telah berpengalaman dalam menangani banyak klien, maka dapat dipastikan bahwa software keluaran vendor tersebut berkualitas bagus.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Salah satu vendor software CRM yang dapat Anda pertimbangkan adalah HashMicro. Perusahaan penyedia ERP ini berbasis di Singapura dan telah menangani lebih dari 1000 klien di seluruh Indonesia, mulai dari BTPN Syariah, Semen Gresik, Bank Mega hingga Pertamina. Selain itu, software CRM dari HashMicro sudah terjamin keamanannya karena telah memperoleh sertifikasi ISO yang mendapat pengakuan di kancah internasional.<\/span><\/p>\n<h2 id=\"3\"><b>Kesimpulan<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Dalam mengelola hubungan dengan pelanggan, implementasi <\/span><i><span style=\"font-weight: 400;\">customer relationship management <\/span><\/i><span style=\"font-weight: 400;\">(CRM) menjadi penting untuk mengintegrasikan kegiatan operasional, meningkatkan retensi pelanggan, mempercepat proses penjualan, meningkatkan akurasi laporan bisnis hingga membantu membangun kolaborasi tim yang baik.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Akan tetapi, CRM juga tak terlepas dari berbagai kekurangan. Beberapa kekurangan CRM yang perlu Anda perhatikan adalah kemungkinan terjadinya kendala keamanan, kebutuhan akan pelatihan untuk karyawan, ketergantungan pada dukungan teknis, dan kemungkinan kehilangan data. Untuk itu, dalam memilih <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/crm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">software CRM HashMicro<\/span><\/a><span style=\"font-weight: 400;\">, perusahaan harus mempertimbangkan kebutuhan, fitur yang ditawarkan, keamanan, skalabilitas hingga dukungan dan biaya yang harus dikeluarkan.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Salah satu vendor software CRM\u00a0 yang dapat Anda pertimbangkan adalah HashMicro. Perusahaan ini sendiri telah berpengalaman dalam menangani banyak klien dan memiliki sertifikasi ISO yang menjamin keamanan software CRM mereka. Memang, CRM bukanlah solusi ajaib yang dapat memperbaiki semua masalah, tetapi dengan strategi yang tepat, CRM dapat menjadi alat yang efektif dalam meningkatkan kinerja bisnis dan membangun hubungan yang lebih baik dengan pelanggan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jika Anda tertarik untuk mencoba software CRM dari HashMicro silahkan pesan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/tour-produk-gratis\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">demo produk gratis<\/span><\/a><span style=\"font-weight: 400;\"> sekarang juga. Dapatkan gambaran fitur CRM HashMicro secara keseluruhan dengan dampingan para teknisi software ERP dari HashMicro!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Customer relationship management atau CRM adalah sebuah pendekatan bisnis yang digunakan untuk mengelola dan meningkatkan hubungan dengan pelanggan. CRM melibatkan penggunaan software dan strategi yang terintegrasi untuk melayani pelanggan dengan lebih efektif. Melalui artikel ini, kami akan membahas lebih lanjut mengenai kelebihan dan kekurangan CRM agar perusahaan Anda dapat memilih software CRM yang sesuai kebutuhan [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":140504,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":{"0":"post-83580","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-crm"},"acf":{"post_reviewer":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Kelebihan dan Kekurangan CRM yang Harus Anda Ketahui!<\/title>\n<meta name=\"description\" content=\"CRM merupakan salah satu alat yang dapat membantu perkembangan bisnis Anda. 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