{"id":82864,"date":"2024-03-07T16:25:11","date_gmt":"2024-03-07T09:25:11","guid":{"rendered":"https:\/\/www.hashmicro.com\/id\/blog\/?p=82864"},"modified":"2025-04-22T11:22:10","modified_gmt":"2025-04-22T04:22:10","slug":"crm-pada-perusahaan-toyota","status":"publish","type":"post","link":"https:\/\/www.hashmicro.com\/id\/blog\/crm-pada-perusahaan-toyota\/","title":{"rendered":"Penerapan CRM pada Perusahaan Toyota dan Manfaatnya"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Kemenperin mengemukakan bahwa industri otomotif nasional ditopang oleh kendaraan bermotor roda empat atau lebih dengan kapasitas produksi sebesar 2,35 juta unit. Berbagai merek kendaraan pun ramai memasuki Indonesia dan menciptakan kompetisi yang ketat. Hal ini jadi tantangan tersendiri, sebab perusahaan harus \u201cberbagi\u201d konsumen dengan merek lain, tak terkecuali perusahaan Toyota. Ternyata, meski termasuk perusahaan raksasa, Toyota tetap merasakan kesulitan saat mengelola pelanggan, terlebih jika tidak ada implementasi <\/span><span style=\"font-weight: 400;\">CRM pada perusahaan Toyota<\/span><span style=\"font-weight: 400;\">.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Toyota sendiri merupakan salah satu perusahaan otomotif terkemuka dan tergabung ke dalam Astra Auto 2000. Walaupun perusahaan ini terkenal dengan inovasi dan kualitas produknya, Toyota juga tetap harus memperhatikan pentingnya membangun hubungan yang kuat dengan pelanggan. Tidak hanya itu, perusahaan ini juga menerapkan sistem <\/span><i><span style=\"font-weight: 400;\">customer relationship management<\/span><\/i><span style=\"font-weight: 400;\"> atau CRM pada perusahaan Toyota.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><style>\r\n\t.td-fix-index{-webkit-transform:unset !important;transform:unset !important}\r\n.article-post-column .td-pb-row{position:unset !important}\r\n    .article-a-form{padding:20px;color:#ffffff;border-radius:15px;background-color:#191f25}\r\n  .article-a-form h3,.article-a-form p{color:#ffffff !important}\r\n\t.article-a-form h3{font-size:23px;font-weight:bold;margin-top:0px;padding:5px;line-height:36px}\r\n  \/* .article-a-form::before{content:\"\"; border:3px solid #F4C82D;padding:10px;border-radius:20px;z-index:-1; position:absolute;transform:rotate(-4deg);left: 0px;top: -10px;width: 83%;height: 100%;} *\/\r\n  .article-a-form img{max-width:100%;left:0;height:auto; z-index:-1;}\r\n  @media only screen and (max-width: 600px) {\r\n  \/*   .article-a-form img {\r\n      position:unset\r\n    } *\/\r\n    .article-a-form h3 {\r\n\t\tmargin-top: 0;\r\n\t\tfont-size: 20px !important;\r\n\t\tline-height: 30px !important;\r\n\t\tmargin-bottom: 10px;\r\n\t}\r\n\t  .article-a-form .popup h3{\r\n\t\t  margin-top:0px;\r\n\t\t  line-height:25px;\r\n\t\t  font-size:20px;\r\n\t  }\r\n    .article-a-form{padding-top:15px;}\r\n\t  .thanks-popup .row{\r\n\t\tdisplay:block;\r\n\t\ttext-align:center;\r\n\t  }\r\n\t  .overlay .popup{\r\n\t\t  max-width:100%\r\n\t  }\r\n\t  .overlay .popup .row img{\r\n\t\tdisplay: none;\r\n\t  }\r\n\t  .article-a-form .overlay.thanks-popup h3{\r\n\t\t  margin-top:0;\r\n\t  }\r\n  }\r\n  .article-a-form select {color:grey}\r\n  .article-a-form textarea{min-height:0 !important; height:80px}\r\n  .article-a-form .form-control{border-radius:6px;\r\n      width: 100%;\r\n      padding: 5px;\r\n      border: 1px solid lightgray;\r\n      background: #f5f8fa;font-size:13px;\r\n  }\r\n  .article-a-form .row{display:flex;flex-wrap:no-wrap;}\r\n  .article-a-form .row .col-lg-6{flex: 1 1 200px;}\r\n  .article-a-form .col-lg-12{width:100%;}\r\n  .article-a-form .form-group{margin:5px;}\r\n  .article-a-form .btn {\r\n    background: #ee9305;\r\n    padding: 8px 40px;\r\n    margin: 10px 5px 25px;\r\n    color: #fff;\r\n    border: 0px;\r\n    border-radius: 10px;\r\n    width: calc(100%  - 8px);\r\n}\r\n\t.article-a-form .btn:hover{opacity:0.9}\r\n  .mb2{margin-bottom:10px;}\r\n  .article-a-form .form-control:not(select) {\r\n      padding-left: 8px;\r\n  }\r\n<\/style>\r\n<style>\r\n\t.form-step.overlay {\r\n\t\tdisplay: none;\r\n\t}\r\n\r\n\t.form-step.active {\r\n\t\tdisplay: block;\r\n\t}\r\n\r\n\t.overlay {\r\n\t\tposition: fixed;\r\n\t\ttop: 0;\r\n\t\tleft: 0;\r\n\t\twidth: 100%;\r\n\t\theight: 100%;\r\n\t\tbackground-color: rgba(0, 0, 0, 0.5);\r\n\t\tdisplay: none;\r\n\t\tjustify-content: center;\r\n\t\talign-items: center;\r\n\t}\r\n\t.overlay.thanks-popup.active{\r\n\t\tdisplay: block;\r\n\t}\r\n\t.article-a-form .overlay h3 {\r\n    \tfont-size: 30px;\r\n    \tfont-weight: 800;\r\n    \tmargin: 36px 0 5px;\r\n\t}\r\n\/*         .overlay.active {\r\n            display: flex;\r\n\t} *\/\r\n.overlay.active .popup {\r\n    background-color: #fff;\r\n    padding: 42px;\r\n    border-radius: 15px;\r\n    box-shadow: 0 0 10px rgba(0, 0, 0, 0.2);\r\n    text-align: left;\r\n    margin-top: 120px;\r\n    width: 760px;\r\n\tposition:relative;\r\n}\r\n\t.error {\r\n\t\tborder: 1px solid red;\r\n\t}\r\n\r\n\t.error-message {\r\n\t\tcolor: red;\r\n\t\tfont-size: 14px;\r\n\t\tmargin-top: 5px;\r\n\t}\r\n\tp.error-message {\r\n\t\tmargin-bottom: 0px;\r\n\t\tmargin-top: 0px;\r\n\t}\r\n\t.closeoverlay:hover{opacity:0.9}\r\n\t.closeoverlay {\r\n\t\tcursor: pointer;\r\n\t\tborder: none;\r\n\t\toutline: none;\r\n\t\tbackground-color: #97333c;\r\n\t\tcolor: #fff;\r\n\t\tpadding: 7px 20px;\r\n\t\tborder-radius: 7px;\r\n\t\ttransition:ease all 0.3s\r\n\t}\r\n\t.closeoverlay:hover{background-color:#222222}\r\n\t\r\n.closeoverlay2 {\r\n    color: black;\r\n    font-size: 24px;\r\n    position: absolute;\r\n    font-weight: 600;\r\n    top: 18px;\r\n    right: 31px;\r\n}\r\n\tdiv#form-popup {\r\n    padding: 25vh 0% 0;\r\n\tz-index:999;\r\n}\r\n\t.wrapper {\r\n    max-width: 550px;\r\n    width: 100%;\r\n    margin: auto;\r\n    background: #191f25;\r\n    padding: 20px 30px;\r\n    border-radius: 15px;\r\n}\r\n\r\n.close-step {\r\n    color: #ee9305!important;\r\n    text-align: center;\r\n    display: block;\r\n    margin-top: -20px;\r\n    margin-bottom: 0 !important;\r\n}\r\n\t\r\n\t.title-style {\r\n\t\tfont-size: 28px!important;\r\n\t\tmargin-top: 0px !important;\r\n\t}\r\n\t\r\n\t.input-style{\r\n\t\theight:40px!important;\r\n\t}\r\n\t.space{\r\n\t\tmargin-bottom:10px;\r\n\t}\r\n\t\r\n\t@media (max-width:991px){\r\n\tdiv#form-popup {\r\n    padding: 25% 0%;\r\n\t}\r\n\t\t\r\n\t.title-style{\r\n\t line-height:48px!important;\r\n\t}\r\n}\r\n\t\r\n    <\/style>\r\n<div class=\"article-a-form\">\r\n    \r\n      <form id=\"webform-article\" method=\"post\" class=\"hm-contact-form-article\">\r\n        <div class=\"form-step active\">\r\n\t\t\t\r\n\t\t\t\t<h3>Hitung Estimasi Biaya &amp; Timeline Implementasi ERP Anda<\/h3>\r\n\t\t\t\r\n            <div class=\"row\">\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <input type=\"text\" name=\"companyname\" class=\"form-control\" placeholder=\"Nama Perusahaan\" >\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <select name=\"industry\" class=\"form-control\" required>\r\n                            <option value=\"\" disabled=\"\" selected=\"\">Pilih Industri<\/option>\r\n                            <option value=\"32\">Retail<\/option>\r\n                            <option value=\"33\">Trading, Wholesale, Distribution<\/option>\r\n                            <option value=\"35\">Produksi &amp; Manufaktur<\/option>\r\n                            <option value=\"36\">Edukasi<\/option>\r\n                            <option value=\"37\">Konstruksi &amp; Infrastuktur<\/option>\r\n                            <option value=\"49\">Penerbangan<\/option>\r\n                            <option value=\"41\">Pemerintahan<\/option>\r\n                            <option value=\"63\">Perhotelan<\/option>\r\n                            <option value=\"47\">Rumah Sakit<\/option>63\r\n                            <option value=\"51\">Pertambangan<\/option>\r\n                            <option value=\"42\">Logistik<\/option>\r\n                            <option value=\"54\">Perkebunan &amp; Peternakan<\/option>\r\n                            <option value=\"40\">F&amp;B (Restaurant, Catering, Fast Food, Etc)<\/option>\r\n                            <option value=\"62\">Lainnya<\/option>\r\n                        <\/select>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <div class=\"row\">\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <select class=\"form-control\" name=\"scale\">\r\n                            <option value=\"\" disabled=\"\" selected=\"\">Pilih Jumlah Karyawan<\/option>\r\n                            <option value=\"3\" style=\"\">1 - 25<\/option>\r\n                            <option value=\"6\" style=\"\">26 - 50<\/option>\r\n                            <option value=\"9\" style=\"\">51 - 100<\/option>\r\n                            <option value=\"small\" style=\"\">101 - 300<\/option>\r\n                            <option value=\"medium\" style=\"\">301 - 500<\/option>\r\n                            <option value=\"large\" style=\"\">500+<\/option>\r\n                        <\/select>\r\n                    <\/div>\r\n                <\/div>\r\n                <div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                    <select  required=\"required\" name=\"solution\" class=\"form-control\">\r\n                    <option value=\"\" disabled=\"\" selected=\"\">Pilih Solusi<\/option>\r\n                    <option value=\"1\">Software ERP (Hash Core ERP)<\/option>\r\n                    <option value=\"4\">Software Akuntansi Online<\/option>\r\n                    <option value=\"2\">Sistem Manajemen Inventaris<\/option>\r\n                    <option value=\"39\">IT Inventory DJBC - Kawasan Berikat<\/option>\r\n                    <option value=\"27\">Sistem Manajemen Aset<\/option>\r\n                    <option value=\"3\">CRM - Prospek &amp; Penjualan<\/option>\r\n                    <option value=\"16\">Software Manajemen Manufaktur (MRP)<\/option>\r\n                    <option value=\"45\">Sistem Manajemen Pengadaan (Procurement)<\/option>\r\n                    <option value=\"14\">Sistem Manajemen Gudang<\/option>\r\n                    <option value=\"42\">Point of Sales (POS) untuk Retail &amp; Supermarket<\/option>\r\n                    <option value=\"53\">Point of Sales (POS) untuk F&amp;B<\/option>\r\n                    <option value=\"54\">Recruitment System (EVA - Recruite)<\/option>\r\n                    <option value=\"5\">HRM - Absensi, Payroll &amp; Pajak<\/option>\r\n                    <option value=\"55\">Talent Management System (EVA - Talent)<\/option>\r\n                    <option value=\"34\">Transportation Management System<\/option>\r\n                    <option value=\"7\">Solusi Management Sekolah<\/option>\r\n                    <option value=\"43\">Solusi Manajemen Konstruksi<\/option>\r\n                    <option value=\"56\">Sistem Manajemen Perhotelan<\/option>\r\n                    <option value=\"57\">Software Manajemen Bisnis Agrikultur<\/option>\r\n                    <option value=\"34\">Manajemen Transportasi &amp; Logistik<\/option>\r\n                    <option value=\"17\">Sistem Manajemen Fasilitas<\/option>\r\n                    <option value=\"30\">Manajemen Bangunan, Properti &amp; Real-Estate<\/option>\r\n                    <option value=\"18\">Sistem Manajemen Pengunjung<\/option>\r\n                    <option value=\"52\">Lainnya<\/option>\r\n                    <\/select>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n            <button type=\"button\" onclick=\"nextStep()\" class=\"btn btn-warning my-3 my-md-0\">Dapatkan Estimasi<\/button>\r\n            <p id=\"step1ErrorMessage\" class=\"error-message \"><\/p>\r\n        <\/div>\r\n        <div class=\"form-step overlay\" id=\"form-popup\">\r\n\t\t<div class=\"wrapper\">\r\n\t\t\t<h3 class=\"title-style\" style=\"text-align:center;\">Masukan Info Kontak Anda untuk Mendapatkan Estimasi Biaya<\/h3>\r\n            <div class=\"row space\">\r\n\t\t\t\t<div class=\"col-lg-6\">\r\n\t\t\t\t\t<div class=\"form-group mb-3\">\r\n                        <input type=\"text\" name=\"fullname\" class=\"form-control input-style\" placeholder=\"Nama Lengkap\">\r\n                \t<\/div>\r\n\t\t\t\t<\/div>\r\n            <\/div>\r\n            <div class=\"row space\">\r\n\t\t\t\t<div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <input type=\"email\" name=\"email\" class=\"form-control inputemail input-style\" required placeholder=\"Email\">\r\n                    <\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"col-lg-6\">\r\n                    <div class=\"form-group mb-3\">\r\n                        <input type=\"tel\" name=\"phonenumber\" class=\"form-control inputtel input-style\" required placeholder=\"Phone\/Whatsapp\">\r\n                    <\/div>\r\n\t\t\t\t<\/div>\r\n            <\/div>\r\n            <input type=\"hidden\" class=\"campaigndata\" name=\"campaigndata\" value=\"\">\r\n            <input type=\"hidden\" class=\"team\" name=\"team\" value=\"6\">\r\n            <input type=\"hidden\" class=\"sources\" name=\"source\" value=\"16\">\r\n            <input type=\"hidden\" class=\"gclid\" name=\"gclid\" value=\"\">\r\n            <input type=\"hidden\" class=\"medium\" name=\"medium\" value=\"118\">\r\n            <input type=\"hidden\" class='fvis' name=\"fvis\" value=\"disabled by browser\">\r\n            <input type=\"hidden\" class='lvis' name=\"lvis\" value=\"disabled by browser\">\r\n            <input type=\"hidden\" class='country' name=\"country\" value=\"100\">\r\n\t\t\t<button type=\"submit\" onclick=\"submitForm()\" id='submit-button' class=\"submit-button btn btn-warning my-3 my-md-0\">Kirim<\/button>\r\n\t\t\t<p class='close-step'><span onclick='closeOverlay()'>Tutup<\/span><\/p>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n        <p id=\"step2ErrorMessage\" class=\"error-message\"><\/p>\r\n    <p style='margin:15px 0;padding-left:5px;line-height:20px'>Butuh respon lebih cepat? Hubungi kami lewat <a href='https:\/\/wa.me\/+6287888000015' style=\"color:#ee9305;font-weight: 600;\"> Whatsapp<\/a><\/p>\r\n        <div class=\"text-center text-md-right mt-0 submitbutton\">\r\n            \r\n        <\/div>\r\n    <\/form>\r\n\r\n    <div class=\"overlay thanks-popup\">\r\n        <div class=\"popup\">\r\n\t\t\t<button class=\"closeoverlay2\" onclick=\"if (!window.__cfRLUnblockHandlers) return false; closeOverlay()\">X<\/button>\r\n\t\t\t<div class=\"row\">\r\n\t\t\t\t<div class=\"col-lg-5\">\r\n\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/popup-thankyou.webp\" style='max-width:100%'>\r\n\t\t\t\t<\/div>\r\n\t\t\t\t<div class=\"col-lg-7\" style = \"padding-left:56px\">\r\n\t\t\t\t\t<h3 style='color:#333'>Terima Kasih, Tim kami akan menghubungi Anda melalui email!<\/h3>\r\n\t\t\t\t\t<p  style='color:#333'>Pastikan anda cek kembali email inbox untuk terhubung dengan tim professional HashMicro<\/p>\r\n\t\t\t\t\t<p style=\"margin-bottom: 0px;\">\r\n\t\t\t\t\t\t<button class=\"closeoverlay\" onclick=\"if (!window.__cfRLUnblockHandlers) return false; closeOverlay()\">Tutup<\/button>\r\n\t\t\t\t\t<\/p>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <script>\r\n        const form = document.getElementById('webform-article');\r\n        const formSteps = form.getElementsByClassName('form-step');\r\n        const overlay = document.querySelector('.overlay.thanks-popup');\r\n        const overlaystep = document.querySelector('.form-step.overlay');\r\n\r\n        let currentStep = 0;\r\n\r\n        function showStep(step) {\r\n            formSteps[currentStep].classList.remove('active');\r\n            formSteps[step].classList.add('active');\r\n            currentStep = step;\r\n        }\r\n\r\n        function nextStep() {\r\n\t\t    if (validateStep(currentStep)) {\r\n\t\t        if (currentStep === formSteps.length - 1) {\r\n\t\t            submitForm();\r\n\t\t        } else {\r\n\t\t            showStep(currentStep + 1);\r\n\t\t        }\r\n\t\t    }\r\n\t\t    removeErrorBorder(); \/\/ Tambahkan fungsi ini pada setiap pemanggilan nextStep()\r\n\t\t}\r\n\r\n        function validateStep(step) {\r\n            const fields = formSteps[step].querySelectorAll('#webform-article input, #webform-article select');\r\n            let isValid = true;\r\n\r\n            for (let i = 0; i < fields.length; i++) {\r\n                const field = fields[i];\r\n                field.classList.remove('error');\r\n            }\r\n\r\n            const errorMessage = document.getElementById(`step${step + 1}ErrorMessage`);\r\n            errorMessage.textContent = '';\r\n\r\n            for (let i = 0; i < fields.length; i++) {\r\n                const field = fields[i];\r\n                if (!field.checkValidity()) {\r\n                    field.classList.add('error');\r\n                    isValid = false;\r\n   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\"GET\",\r\n\t\t\t\t\t\tsuccess: function(response) {\r\n\t\t\t\t\t\tconsole.log(response);\r\n\t\t\t\t\t\t},\r\n\t\t\t\t\t\terror: function(xhr, status, error) {\r\n\t\t\t\t\t\tconsole.error(error);\r\n\t\t\t\t\t\t}\r\n\t\t\t\t\t});\r\n\t\t\t\t});\r\n        }\r\n\r\n        function removeErrorBorder() {\r\n\t\t    const errorFields = document.querySelectorAll('.error');\r\n\t\t    for (let i = 0; i < errorFields.length; i++) {\r\n\t\t        errorFields[i].addEventListener('input', function () {\r\n\t\t            this.classList.remove('error');\r\n\t\t            const errorMessage = document.getElementById(`step${currentStep + 1}ErrorMessage`);\r\n\t\t            errorMessage.textContent = '';\r\n\t\t        });\r\n\t\t    }\r\n\t\t}\r\n\t  \r\n\t  \r\n   jQuery('.hm-contact-form-article').submit(function(event) {\r\n            event.preventDefault(); \/\/ Prevent direct form submission\r\n            jQuery('.submit-button').prepend(`<img decoding=\"async\" src=\"https:\/\/www.hashmicro.com\/assets\/loading.gif\" style=\"opacity: 0.5; margin-right:7px; margin-top:-2px\" width=\"20px\" height=\"20px\">`)\r\n\r\n            \/\/ jQuery('#alert').text('Processing...').fadeIn(0); \/\/ Display \"Processing\" to let the user know that the form is being \r\n\/\/submitted\r\n            \/\/ grecaptcha.ready(function () {\r\n            \/\/     grecaptcha.execute('6LefSbsaAAAAAFaLzARjVcIhXRPsAwsu1a6mCOyW', { action: '\/actionform' }).then(function (token) {\r\n                    \/\/ var recaptchaResponse = document.getElementById('recaptchaResponse');\r\n                    \/\/ recaptchaResponse.value = token;\r\n                    \/\/ Make the Ajax call here\r\n                    jQuery.ajax({\r\n                        url: 'https:\/\/website-api.hashmicro.com\/api\/add',\r\n                        type: 'POST',\r\n                        data: jQuery(this).serialize() + morestuff,\r\n                        dataType: 'json',\r\n                        tryCount : 0,\r\n                        retryLimit : 1,\r\n                        beforeSend: function() {    \r\n                          \/\/   jQuery('.alert-msg').html( \"<p>Processing input:<\/p>\" );\r\n                            jQuery('.submit-button').prop('disabled', true);\r\n                        },\r\n                        success: function( _response ){\r\n                            \/\/ The Ajax request is a success. _response is a JSON object\r\n                            var error = _response.errors;\r\n                            var success = _response.status;\r\n                            console.log(_response);\r\n                            console.log(success);\r\n                            if(success != \"200\") {\r\n                                jQuery('.alert-msg').html('<p>'+error.message+'<\/p>');\r\n                                jQuery('.submit-button').prop('disabled', false);\r\n                            } else {\r\n\r\n                                overlay.classList.add('active');\r\n                                \/\/ current domain\r\n                                var currentDomain = window.location.hostname;\r\n                                \/\/ Get the current URL\r\n                                var currentURL = window.location.href;\r\n                                if (currentDomain.indexOf(\"www.hashmicro.com\") !== -1) {\r\n                                  if (currentURL.indexOf(\"www.hashmicro.com\/id\/\") !== -1) {\r\n                                    \/\/ window.location.href =\"https:\/\/www.hashmicro.com\/id\/terimakasih\"\r\n                                  } else {\r\n                                    \/\/ window.location.href =\"https:\/\/www.hashmicro.com\/thankyou\"\r\n                                  }\r\n                                }if (currentDomain.indexOf(\"www.koneksi.co\") !== -1) {\r\n                                    \/\/ window.location.href =\"https:\/\/www.koneksi.co\/terima-kasih\"\r\n                                }\r\n                                \/\/ else{\r\n                                \/\/   if (currentURL.indexOf(\".com\/id\") !== -1) {\r\n                                \/\/     window.location.href =\"https:\/\/\"+currentDomain+\"\/id\/terima-kasih\"\r\n                                \/\/   } else {\r\n                                \/\/     window.location.href =\"https:\/\/\"+currentDomain+\"\/thank-you\"\r\n                                \/\/   }\r\n                                \/\/ }\r\n                            }\r\n                        },\r\n                        error: function(jqXhr, json, errorThrown){\r\n                            var error = jqXhr.responseJSON;\r\n                            console.log(json)\r\n                          if (json == 'error') {\r\n                              this.url = \"https:\/\/website-api.hashmicro.com\/api\/add\/2\";\r\n                              this.type = \"POST\";\r\n                              this.tryCount++;\r\n                              if (this.tryCount <= this.retryLimit) {\r\n                                  \/\/try again\r\n                                  jQuery.ajax(this);\r\n                                  return;\r\n                              }            \r\n                              return;\r\n                          }\r\n                          if (jqXhr.status == 500) {\r\n                              \/\/   console.log(error.errors)\r\n                              \/\/ jQuery('.alert-msg').html( \"<p>gagal:<\/p>\" );\r\n                              for(var key in error.errors) {\r\n                                  for (var key1 in error.errors[key]) {\r\n                                      jQuery('.alert-msg').html('<span>'+error.errors[key][key1]['id']+'<\/span>');\r\n                                  }\r\n                              }\r\n                          } else {\r\n                              \/\/handle error\r\n                          }\r\n\r\n                          jQuery('.submit-button').prop('disabled', false);\r\n                        }\r\n                \/\/     });\r\n                \/\/ });\r\n            });\r\n        });\r\n    <\/script>\r\n\r\n<script>\r\n\/\/ Force team ID to always be 6 when submitting the form\r\njQuery(document).ready(function($) {\r\n    $('.hm-contact-form').on('submit', function() {\r\n        \/\/ Ensure team value is set to 6 before submission\r\n        $(this).find('.team').val('6');\r\n    });\r\n    \r\n    \/\/ Additional check to ensure team ID is correctly set\r\n    $(document).ajaxSend(function(event, jqxhr, settings) {\r\n        if (settings.url.includes('website-api.hashmicro.com\/api\/add')) {\r\n            \/\/ Make sure team=6 is in the data being sent\r\n            if (!settings.data.includes('team=6')) {\r\n                settings.data = settings.data.replace(\/team=\\d+\/, 'team=6');\r\n                \/\/ If team parameter doesn't exist, add it\r\n                if (!settings.data.includes('team=')) {\r\n                    settings.data += '&team=6';\r\n                }\r\n            }\r\n        }\r\n    });\r\n});\r\n<\/script> <div id=\"toc_group_article\" style=''>\r\n\t<p style='font-size:25px;font-weight:bold; margin-bottom:0px'>\r\n\t\tDaftar Isi:\r\n\t<\/p>\r\n\t<ul id=\"list_toc\" class='list_toc'><\/ul>\r\n<\/div>\r\n\r\n<div id=\"placeholder-toc\"><\/div>\r\n<div id=\"toc\">\r\n    <div class=\"header\">\r\n\t<span class=\"toc-title\" id=\"toc-title\">Daftar Isi<\/span>\t\r\n\t <i class=\"toc-icon\">\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"30\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"header-icon\">\r\n          <path d=\"m6 9 6 6 6-6\" \/>\r\n        <\/svg>\r\n      <\/i>\r\n\t<\/div>\r\n    <div class=\"list\">\r\n      <ul id=\"toc-list\"><\/ul>\r\n    <\/div>\r\n <\/div>\r\n\r\n<style>\r\n\/* Simple styling for the TOC *\/\r\n\t\r\n\t#toc ul li:last-child {\r\n    padding-bottom: 16px; \/* Adjust the value as needed *\/\r\n}\r\n\r\n.td-fix-index {\r\n\t transform: unset !important;\r\n     -webkit-transform: unset !important; \r\n}\r\n.footer-contact .td-fix-index {\r\n\t transform: translateZ(0) !important;\r\n     -webkit-transform: translateZ(0) !important; \r\n}\r\n\t.tdb_single_content .tdb-block-inner.td-fix-index{\r\n\t\tposition: static;\r\n\t}\r\n\t\r\n\r\n\r\n\t\r\n#toc {\r\n  background-color: #FFF;\r\n\tpadding: 17px 24px 0px 24px !important;\r\n  margin-bottom: 20px;\r\n\/*   border: 1px solid #9C171E; *\/\r\n  border-radius: 6px;\r\n\tdisplay: none;\r\n  max-width: 100%;\r\n  transition: .4s ease height;\r\n\tmargin-left: 0;\r\n\toverflow: hidden;\r\n}\r\n\r\n#toc .header{\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: space-between;\r\n\tbackground-color: transparent;\r\n}\r\n\t\r\n\t#toc.sticky .header{\r\n\t\tpadding: 4px 0;\r\n\t}\r\n\t\r\n.header p{\r\n  font-size: 18px !important;\r\n  font-weight: 600 !important;\r\n  color: #393939;\r\n   margin-bottom: 0;\r\n  \/* margin-top: 20px; *\/\r\n}\r\n\r\n.toc-icon{\r\n  float: right;\r\n\/*   visibility: hidden; *\/\r\n}\r\n\r\n\t.toc-title{\r\n\t\tmargin-right: auto;\r\n\/* \t\tpadding-left: 20px; *\/\r\n\t\tfont-weight: 600;\r\n\t\talign-self: center;\t}\t\r\n\r\n#toc ul {\r\n  list-style-type: none;\r\n  padding-left: 0;\r\n}\r\n\t\r\n#toc.sticky ul{\r\n\toverflow-y: auto;\r\n\tmax-height: 250px;\r\n\tmargin-top: 0px;\r\n\tpadding-top: 20px;\r\n\/* \tborder-top: 1px solid #d3d3d3; *\/\r\n}\r\n\t\r\n#toc ul li {\r\n\/*   margin-bottom: 10px; *\/\r\n  margin-bottom: 10px;\r\n\tmargin-left: 0;\r\n\ttransition: .2s ease;\r\n\tcursor: pointer;\r\n}\r\n\t\r\n\t#toc.sticky ul li {\r\n\t  margin-right: 10px;\r\n\t}\r\n\t\r\n.td-post-content #toc-list li a:hover, .td-post-content #toc-list a.active{\r\n\tbackground-color: #FFF;\r\n\/* \tpadding: 8px 16px 8px 16px; *\/\r\n\tpadding: 4px 16px 4px 16px;\r\n\tborder-radius: 6px;\r\n\tcolor: #9c171e !important;\r\n\tfont-weight: 600 !important;\r\n}\r\n\t\r\n\t.td-post-content #toc-list li:hover a, .td-post-content #toc-list a.active{\r\n\t\tcolor: #9C171E !important;\r\n\t\tfont-weight: 600 !important;\r\n\t}\r\n\t\r\n.td-post-content #toc-list a.active{\r\n\tfont-weight: bold !important;\r\n\tcolor: #9C171E !important;\r\n}\r\n\t\r\n#toc a, .td-post-content #toc-list a {\r\n  text-decoration: none;\r\n  color: #ea1717 !important;\r\n  transition: .2s ease;\r\n\tfont-weight: 400 !important;\r\n\tdisplay: block;\r\n\t\r\n\tpadding: 4px 16px 4px 0;\r\n}\r\n\r\n#toc.sticky {\r\n  position: fixed;\r\n\/*   top: 73px; *\/\r\n\tbottom: 0;\r\n  z-index: 100; \r\n  box-shadow: 0 2px 5px rgba(0,0,0,0.1); \r\n\twidth: 100%; \r\n\tbackground-color: #FFF;\r\n\/* \tbackground-color: #FFF1F1; *\/\r\n\tborder-bottom: 1px solid #ea1717;\r\n\/*   border: 1px solid #393939; *\/\r\n  box-shadow: 0px 0px 14px 0px #00000040;\r\n  cursor: pointer;\r\n\tanimation: fadein .3s ease;\r\n\tpadding: 12px 16px !important;\r\n}\r\n\t\r\n\t.fadein{\r\n\t\tanimation: fadein .3s ease;\r\n\t}\r\n\t\r\n\t.fadeout{\r\n\t\tanimation: fadeout .3s ease;\r\n\t}\r\n\t\r\n\t\r\n\t@keyframes fadein{\r\n\t\t0% {\r\n\t\t\topacity: 0;\r\n\t\t}\r\n\t\t100%{\r\n\t\t\topacity: 1;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@keyframes fadeout{\r\n\t\t0% {\r\n\t\t\topacity: 1;\r\n\t\t}\r\n\t\t100%{\r\n\t\t\topacity: 0;\r\n\t\t}\r\n\t}\r\n\r\n\t\r\n#toc.sticky .header p{\r\n\tmargin-bottom: 10px;\r\n\tmargin-top: 10px;\r\n}\r\n\r\n#toc.sticky .toc-icon{\r\n  visibility: visible;\r\n\/* \ttransition: 0.4s ease; *\/\r\n}\r\n\t\r\n\t.toc-icon{\r\n\t\talign-items: center;\r\n    \tdisplay: flex;\r\n\t}\r\n\t\r\n\tsvg.header-icon{\r\n\/* \t\tbackground-color: #9c171e; *\/\r\n\t\tbackground-color: #FFF;\r\n\t\tborder-radius: 30px;\r\n\t\tpadding: 5px;\r\n\t}\r\n\r\n#toc.sticky .list{\r\n\/*   max-height: 0; *\/\r\n  transition: height 0.4s ease;\r\n}\r\n\t\r\n\t#toc .list{\r\n\/*   max-height: 0; *\/\r\n  transition: height 0.4s ease;\r\n}\r\n\r\n#toc .header.active .toc-icon{\r\n\ttransform: rotate(0deg); \r\n\topacity: 1;\r\n}\r\n\r\n\t#toc .header.active + .list {\r\n\t  max-height: 200px; \/* Adjust this value as needed *\/\r\n\t  opacity: 1;\r\n\t}\r\n\t\r\n\t#placeholder-toc{\r\n\/* \t\tdisplay: none; *\/\r\n\t}\r\n\t\r\n\t@media (min-width: 768px) and (max-width: 991px){\r\n\t\t#toc.sticky{\r\n\/* \t\t\ttop: 104px; *\/\r\n\t\t\tbottom: 0px;\r\n\t\t}\r\n\t\t\r\n\t\t#toc{\r\n\t\t\twidth: unset !important;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@media (max-width: 767px){\r\n\t\t#toc{\r\n\t\t\twidth: 100% !important;\r\n\t\t\tdisplay: inline-block;\r\n\t\t}\r\n\t\t\r\n\t\t#toc.sticky{\r\n\t\t\twidth: 90% !important;\r\n\/* \t\t\ttop: 81px; *\/\r\n\t\t\tbottom: 60px;\r\n\t\t\tmargin-left: auto;\r\n\t\t\tmargin-right: auto;\r\n\t\t\tpadding: 0 16px;\r\n\t\t\tright: 5%;\r\n\t\t}\r\n\t}\r\n\t\r\n\t<\/style>\r\n\r\n<style>\r\n\t#list_toc li {margin-bottom: 0;margin-top: 5px;}\r\n\t#list_toc > li > ul {padding-left: 20px;margin-bottom: 0;}\r\n\t#list_toc{height:max-content;transition:ease-in-out}\r\n\t#list_toc li {margin-bottom: 0;margin-top: 5px;}\r\n\t#list_toc_float li.active > a {color:#b1252d;background: #ffe1e3;}\r\n\t#list_toc_float li a {padding:3px 7px}\r\n\t#list_toc_float li a {\r\n\t\tdisplay: block;\r\n\t\tcolor:#000;\r\n\t\tmargin-bottom: 10px;\r\n\t\ttransition:all 0.2s ease-in-out;\r\n\t\tfont-size:15px\r\n\t}\r\n\t#list_toc_float li{list-style:none;list-style-position:inside; margin-left:0;}\r\n\t#list_toc_float a:hover{color:#b1252d;}\r\n\t\r\n\t#list_toc_float li a{margin-bottom:0px}\r\n\t#toc_group_float{\r\n\t\tline-height: 24px;\r\n\t\tmax-height: calc(100vh - 100px);\r\n\t\toverflow: auto;\r\n\t\tz-index: 99;\r\n\t\tdisplay:none!important;\r\n\t\tbackground:#fff;\r\n\t\ttransition:all 0.5s linear\r\n\t}\r\n\t\r\n\t@media (min-width:1019px){\r\n\t\t#toc_group_float {\r\n\t\t\tdisplay:block!important;\r\n\t\t\t}\r\n\t\t#toc_group_article {\r\n\t\t\tdisplay:none;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@media (max-width:768px){\r\n\t\t#toc_group_article {\r\n\t\t\tdisplay:none;\r\n\t\t}\r\n\t}\r\n\t\r\n\t \/* custom scrollbar style *\/\r\n::-webkit-scrollbar {\r\n    width: 7px;\r\n}\r\n::-webkit-scrollbar-track {\r\n    background: #d7a2a4;\r\n}\r\n::-webkit-scrollbar-thumb {\r\n    background: #b1252d;\r\n    border-radius: 15px;\r\n}\t\t\r\n\r\n<\/style>\r\n\r\n<script>\r\n\tdocument.addEventListener('DOMContentLoaded', function() {\r\n\t\t\/\/ Fungsi untuk menangani klik pada semua elemen <a> dengan href yang dimulai dengan #\r\n\t\tfunction handleTitleClick(event) {\r\n\t\t\tevent.preventDefault();\r\n\t\t\tconst targetId = this.getAttribute('href').substring(1);\r\n\t\t\tconst targetElement = document.getElementById(targetId);\r\n\r\n\t\t\tif (targetElement) {\r\n\t\t\t\tconst headerHeight = document.querySelector('#toc .header').offsetHeight;\r\n\t\t\t\tconst navbarHeight = document.getElementById('tdi_34') ? document.getElementById('tdi_34').offsetHeight : 0;\r\n\t\t\t\tconst windowHeight = window.innerHeight;\r\n\t\t\t\tconst targetOffset = targetElement.offsetTop;\r\n\t\t\t\tconst scrollTo = targetOffset + (windowHeight \/ 2) + (headerHeight) - navbarHeight - 40;\r\n\r\n\t\t\t\twindow.scrollTo({\r\n\t\t\t\t\ttop: scrollTo,\r\n\t\t\t\t\tbehavior: 'smooth'\r\n\t\t\t\t});\r\n\t\t\t}\r\n\t\t}\r\n\r\n\t\t\/\/ Tambahkan event listener untuk semua elemen <a> di toc-list dan list-toc\r\n\t\tconst titleLinks = document.querySelectorAll('#toc-list a, #list_toc a');\r\n\t\ttitleLinks.forEach(link => {\r\n\t\t\tlink.addEventListener('click', handleTitleClick);\r\n\t\t});\r\n\t});\r\n<\/script>\r\n\r\n<!-- ToC List for mobile -->\r\n<script>\r\n \/\/ Generate TOC based on headings\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  \/\/ Get the element that will contain the TOC\r\n  const tocList = document.getElementById('toc-list');\r\n\r\n  \/\/ Get the element with the ID 'article-left'\r\n  const article = document.querySelector('.td-post-content');\r\n\r\n  \/\/ Find all h2 elements within 'myarticle'\r\n  const headers = article.getElementsByTagName('h2');\r\n\r\n  \/\/ Loop through the h2 elements and create a list item for each one\r\n  for (let i = 0; i < headers.length; i++) {\r\n    const header = headers[i];\r\n    const headerText = header.textContent;\r\n\/\/     const headerId = 'header-' + i;\r\n    const headerId = headerText\r\n    .toLowerCase()\r\n    .trim()\r\n    .replace(\/[^\\w\\s-]\/g, '')  \/\/ hapus tanda baca\r\n    .replace(\/\\s+\/g, '-'); \/\/ ganti spasi jadi \"-\"\r\n\r\n    \/\/ Set an ID for the header if it doesn't have one\r\n    header.setAttribute('id', headerId);\r\n\r\n    \/\/ Create a list item for the TOC\r\n    const listItem = document.createElement('li');\r\n\r\n    \/\/ Create a link for the list item\r\n    const link = document.createElement('a');\r\n    link.setAttribute('href', '#' + headerId);\r\n    link.textContent = headerText;\r\n\r\n    \/\/ Append the link to the list item\r\n    listItem.appendChild(link);\r\n\r\n    \/\/ Append the list item to the TOC list\r\n    tocList.appendChild(listItem);\r\n  }\r\n});\r\n\r\n\/\/ Keep height and placement of content using placeholder in place of TOC\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  const toc = document.querySelector('#toc');\r\n  const placeholderToc = document.querySelector('#placeholder-toc');\r\n\r\n  function setPlaceholderHeight() {\r\n    placeholderToc.style.height = `${toc.offsetHeight}px`;\r\n  }\r\n\r\n  \/\/ Set the initial height of the placeholder\r\n  setPlaceholderHeight();\r\n\r\n  \/\/ Update the height on window resize\r\n  window.addEventListener('resize', setPlaceholderHeight);\r\n});\r\n  const tocTitle = document.querySelector('#toc-title'); \/\/ Assuming header-faq is the element for TOC title\r\n\r\n\/\/ Sticky TOC and update heading\r\n\/\/ document.addEventListener(\"DOMContentLoaded\", function() {\r\n\/\/   const toc = document.querySelector('#toc');\r\n\/\/   const footer = document.querySelector('.td-footer-template-wrap');\r\n\/\/   const tocParent = toc.parentElement;\r\n\/\/   const divTop = tocParent.getBoundingClientRect().top + window.pageYOffset;\r\n\/\/   const tocHeight = toc.offsetHeight;\r\n\/\/   const triggerPoint = divTop + tocHeight + 700;\r\n\/\/   const footerHeight = footer.offsetHeight;\r\n\/\/   const triggerFooterPoint = footer.getBoundingClientRect().top + window.pageYOffset - footerHeight - footerHeight - footerHeight;\r\n\/\/   const phtoc = document.querySelector('#placeholder-toc');\r\n\/\/   const headers = document.querySelectorAll('.td-post-content h2');\r\n\/\/   const navLinks = document.querySelectorAll('#toc-list a');\r\n\t\r\n\/\/ \tconst panel2 = document.querySelector(\"#toc .list\");\r\n\/\/ \tvar icon = document.querySelector(\".toc-icon\");\r\n\r\n\/\/   let activeLink = null; \/\/ Declare activeLink outside the loop\r\n\t\r\n\/\/   \/\/ Function to handle scroll and add\/remove .sticky class\r\n\/\/   function handleScroll() {\r\n\/\/     const windowTop = window.pageYOffset || document.documentElement.scrollTop;\r\n\/\/     let currentHeader = '';\r\n\r\n\/\/     \/\/ Highlight user progress as the heading comes\r\n\/\/     headers.forEach(header => {\r\n\/\/ \t\tconst headerTop = header.offsetTop;\r\n\/\/ \t\tconst headerHeight = header.clientHeight;\r\n\/\/ \/\/ \t\tif (window.scrollY >= (headerTop - headerHeight + 700)) {\r\n\/\/ \/\/ \t\t\tconst currentHeaderId = header.getAttribute('id');\r\n\/\/ \/\/ \t\t\tconst currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n\/\/ \/\/ \t\t\tconsole.log(\"current header text:\", currentHeaderText);\r\n\/\/ \/\/ \t\t\ttocTitle.textContent = currentHeaderText;\r\n\/\/ \/\/ \t\t\tcurrentHeader = currentHeaderId;\r\n\t\t\t\r\n\/\/ \/\/ \t\t\tif(window.innerWidth < 767){\r\n\/\/ \/\/ \t\t\t\ttocTitle.textContent = 'Daftar Isi';\r\n\/\/ \/\/ \t\t\t}\r\n\/\/ \/\/ \t\t}\r\n\/\/ \t\tif(window.innerWidth < 767){\r\n\/\/ \t\t\ttocTitle.textContent = 'Daftar Isi'; \/\/ Selalu pertahankan judul ini di mobile\r\n\/\/ \t\t} else {\r\n\/\/ \t\t\tif (window.scrollY >= (headerTop - headerHeight + 700)) {\r\n\/\/ \t\t\t\tconst currentHeaderId = header.getAttribute('id');\r\n\/\/ \t\t\t\tconst currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n\/\/ \t\t\t\ttocTitle.textContent = currentHeaderText;\r\n\/\/ \t\t\t\tcurrentHeader = currentHeaderId;\r\n\/\/ \t\t\t}\r\n\/\/ \t\t}\r\n\/\/ \t});\r\n\r\n\/\/     navLinks.forEach(link => {\r\n\/\/       link.classList.remove('active');\r\n\/\/       if(currentHeader != '') {\r\n\/\/ \t\t  if (link.getAttribute('href').includes(currentHeader)) {\r\n\/\/ \t\t\t  link.classList.add('active');\r\n\/\/ \t\t  }\r\n\/\/ \t  }\r\n\/\/     });\r\n\/\/ \/\/     if (windowTop < triggerFooterPoint) {\r\n\/\/ \/\/         toc.style.display = 'block';\r\n\/\/ \/\/ \t}else{\r\n\/\/ \/\/         toc.style.display = 'none';\r\n\/\/ \/\/ \t}\r\n\/\/     \/\/ Update TOC title if sticky\r\n\/\/     if (windowTop > triggerPoint) {\r\n\/\/       if (!toc.classList.contains('sticky')) {\r\n\/\/         phtoc.style.display = \"block\";\r\n\/\/         toc.classList.add('sticky');\r\n\/\/         toc.style.width = `${tocParent.offsetWidth}px`; \/\/ Set width to match the parent element\r\n\/\/         toc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/         toc.style.backgroundColor = \"#FFF\";\r\n\/\/ \t\tpanel2.style.height = '0px';\r\n\/\/ \t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \t\t  if(window.innerWidth < 767){\r\n\/\/ \/\/ \t\t\t  const tocs = document.querySelector('#toc.sticky');\r\n\/\/ \t\t\t  tocTitle.textContent = 'Daftar Isi'; \/\/ Reset title\r\n\/\/        \t\t  toc.style.width = '150px'; \/\/ Set width to match the parent element\r\n\/\/ \t\t  }\r\n\/\/       }\r\n\/\/       if (currentHeader) {\r\n\/\/ \/\/         console.log(\"activeLink:\", activeLink);\r\n\/\/         if (activeLink) {\r\n\/\/ \/\/           tocTitle.textContent = activeLink.textContent; \/\/ Update TOC title\r\n\/\/           tocTitle.textContent = activeLink ? activeLink.textContent : \"\"; \/\/ Update title only if activeLink exists\r\n\/\/         }\r\n\/\/       }\r\n\/\/     } else {\r\n\/\/       toc.classList.remove('sticky');\r\n\/\/       phtoc.style.display = \"none\";\r\n\/\/       toc.style.width = 'unset'; \/\/ Reset to original width\r\n\/\/       toc.style.backgroundColor = \"#FFF\";\r\n\/\/       tocTitle.textContent = 'Daftar isi'; \/\/ Reset title\r\n\/\/ \t\tpanel2.style.height = panel2.scrollHeight + \"px\";\r\n\/\/ \t\ticon.style.transform = \"rotate(180deg)\";\r\n\/\/     }\r\n\/\/   }\r\n\r\n\/\/     \/\/ Attach the scroll event listener to the window\r\n\/\/     window.addEventListener('scroll', handleScroll);\r\n\r\n\/\/     \/\/ Initial call to handleScroll to set the correct state on load\r\n\/\/     handleScroll();\r\n\/\/ });\r\n\t\r\n\/\/ \t\/\/ Open toggle TOC\r\n\/\/ \t  document.addEventListener(\"DOMContentLoaded\", function() {\r\n\/\/ \t\tvar tocHeader = document.querySelector(\"#toc .header\");\r\n\/\/ \t\tvar toc = document.querySelector(\"#toc\");\r\n\/\/ \t\tvar icon = document.querySelector(\".toc-icon\");\r\n\/\/ \t\tconst tocTitle = document.querySelector('#toc-title');\r\n\/\/ \t\tconst tocs = document.querySelector('#toc.sticky');\r\n\/\/  \t\tconst tocParent = toc.parentElement;\t\t  \r\n\r\n\/\/ \t\t  tocHeader.addEventListener(\"click\", function() {\r\n\/\/ \t\t\tvar panel = this.nextElementSibling;\r\n\/\/ \t\t\tif (panel.style.height !== '0px') { \/\/ Check if height is not 0px\r\n\/\/ \t\t\t  panel.style.height = '0px'; \/\/ Set height to 0 for full collapse\r\n\/\/ \t\t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \/\/ \t\t\t\ttoc.style.paddingBottom = '6px'; \r\n\/\/ \t\t\t\tif(window.innerWidth > 768){\r\n\/\/ \t\t\t\t\tif(!toc.classList.contains('sticky')){\r\n\/\/ \t\t\t\t\t\ttoc.style.width = \"unset\";\r\n\/\/ \/\/ \t\t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/ \t\t\t\t\t}\r\n\/\/ \t\t\t\t\tif (toc.classList.contains('sticky')){\r\n\/\/ \t\t\t\t\t\ttoc.style.width = '${tocParent.offsetWidth}px';\r\n\/\/ \t\t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/ \t\t\t\t\t}\r\n\/\/ \t\t\t\t}\r\n\/\/ \t\t\t\tif(window.innerWidth < 767){\r\n\/\/ \t\t\t\t\ttoc.style.width = \"unset\"; \/\/ Reset width\r\n\/\/ \t\t\t\t}\r\n\/\/ \t\t\t\ttoc.style.backgroundColor = \"#FFF1F1\";\r\n\/\/ \t\t\t} else {\r\n\/\/ \t\t\t  panel.style.height = panel.scrollHeight + \"px\";\r\n\/\/ \t\t\t  icon.style.transform = \"rotate(0deg)\";\r\n\/\/ \t\t\t  toc.style.backgroundColor = \"#FFF\";\r\n\/\/ \t\t\t  tocTitle.textContent = 'Daftar isi'; \/\/ Reset title\r\n\/\/ \t\t\t\ttoc.style.paddingBottom = '24px';\r\n\/\/ \t\t\t \tif(window.innerWidth < 767){\r\n\/\/ \t\t\t\t\ttoc.style.width = `${tocParent.offsetWidth}px`; \/\/ Set width to match the parent element\r\n\/\/ \t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/ \t\t\t\t}\r\n\/\/ \t\t\t}\r\n\/\/ \t\t  });\r\n\r\n\/\/ \t\t  \/\/ Close TOC when a link inside it is clicked\r\n\/\/ \t\t  var tocLinks = document.querySelectorAll(\"#toc .list a\");\r\n\/\/ \t\t  tocLinks.forEach(function(link) {\r\n\/\/ \t\t\tlink.addEventListener(\"click\", function() {\r\n\/\/ \t\t\t  var panel = document.querySelector(\"#toc .list\");\r\n\/\/ \t\t\t  panel.style.height = '0px'; \/\/ Set height to 0 for full collapse\r\n\/\/ \t\t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \t\t\t  toc.style.backgroundColor = \"#FFF\";\r\n\/\/ \t\t\t});\r\n\/\/ \t\t  });\r\n\/\/ \t\t});\r\n\r\n\/\/ START new JS for ToC improvements\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  const toc = document.querySelector('#toc');\r\n  const footer = document.querySelector('.td-footer-template-wrap');\r\n  const tocParent = toc.parentElement;\r\n  const divTop = tocParent.getBoundingClientRect().top + window.pageYOffset;\r\n  const tocHeight = toc.offsetHeight;\r\n  const triggerPoint = divTop + tocHeight + 1750;\r\n\tconsole.log(triggerPoint)\r\n  const footerHeight = footer.offsetHeight;\r\n  const triggerFooterPoint = footer.getBoundingClientRect().top + window.pageYOffset - footerHeight*3;\r\n  const phtoc = document.querySelector('#placeholder-toc');\r\n  const headers = document.querySelectorAll('.td-post-content h2');\r\n  const navLinks = document.querySelectorAll('#toc-list a');\r\n  \r\n  const panel2 = document.querySelector(\"#toc .list\");\r\n  const icon = document.querySelector(\".toc-icon\");\r\n  const tocTitle = document.querySelector('#toc-title');\r\n\r\n  let activeLink = null;\r\n  let userClosedTOC = false; \/\/ Flag user menutup TOC\r\n\r\n  function handleScroll() {\r\n    const windowTop = window.pageYOffset || document.documentElement.scrollTop;\r\n    let currentHeader = '';\r\n\r\n    \/\/ Update TOC title sesuai header yang terlihat\r\n    headers.forEach(header => {\r\n      const headerTop = header.offsetTop;\r\n      const headerHeight = header.clientHeight;\r\n      if(window.innerWidth < 767){\r\n        tocTitle.textContent = 'Daftar Isi'; \r\n      } else {\r\n        if (window.scrollY >= (headerTop - headerHeight + 1750)) {\r\n          const currentHeaderId = header.getAttribute('id');\r\n          const currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n          tocTitle.textContent = currentHeaderText;\r\n          currentHeader = currentHeaderId;\r\n        }\r\n      }\r\n    });\r\n\r\n    navLinks.forEach(link => {\r\n      link.classList.remove('active');\r\n      if(currentHeader && link.getAttribute('href').includes(currentHeader)) {\r\n        link.classList.add('active');\r\n      }\r\n    });\r\n\r\n    if (windowTop > triggerPoint) {\r\n      if (!toc.classList.contains('sticky')) {\r\n        phtoc.style.display = \"block\";\r\n        toc.classList.add('sticky');\r\n        toc.style.width = `${tocParent.offsetWidth}px`;\r\n        toc.style.backgroundColor = \"#FFF\";\r\n        \/\/ Saat sticky, TOC otomatis tertutup\r\n        panel2.style.height = '0px';\r\n        icon.style.transform = \"rotate(180deg)\";\r\n        userClosedTOC = true; \/\/ Set flag supaya tidak terbuka saat scroll\r\n      }\r\n      \r\n      if(window.innerWidth < 767){\r\n        tocTitle.textContent = 'Daftar Isi'; \r\n        toc.style.width = '150px';\r\n      }\r\n\r\n    } else {\r\n      toc.classList.remove('sticky');\r\n      phtoc.style.display = \"none\";\r\n      toc.style.width = 'unset';\r\n      toc.style.backgroundColor = \"#FFF\";\r\n      tocTitle.textContent = 'Daftar isi'; \r\n\r\n      \/\/ Kembalikan panel jika user belum menutup manual\r\n      if(!userClosedTOC) {\r\n        panel2.style.height = panel2.scrollHeight + \"px\";\r\n        icon.style.transform = \"rotate(0deg)\";\r\n      }\r\n    }\r\n  }\r\n\r\n  window.addEventListener('scroll', handleScroll);\r\n  handleScroll();\r\n\r\n  \/\/ Toggle TOC saat user klik\r\n  const tocHeader = document.querySelector(\"#toc .header\");\r\n  tocHeader.addEventListener(\"click\", function() {\r\n    const panel = panel2;\r\n    if (panel.style.height !== '0px') {\r\n      panel.style.height = '0px';\r\n      icon.style.transform = \"rotate(180deg)\";\r\n      userClosedTOC = true;\r\n    } else {\r\n      panel.style.height = panel.scrollHeight + \"px\";\r\n      icon.style.transform = \"rotate(0deg)\";\r\n      userClosedTOC = false;\r\n    }\r\n  });\r\n\r\n  \/\/ Close TOC saat link diklik\r\n  document.querySelectorAll(\"#toc .list a\").forEach(link => {\r\n    link.addEventListener(\"click\", function() {\r\n      panel2.style.height = '0px';\r\n      icon.style.transform = \"rotate(180deg)\";\r\n      userClosedTOC = true;\r\n    });\r\n  });\r\n});\r\n\/\/ END new JS for ToC improvements\r\n\r\n\t\r\n\/\/ \tmake the heading at the center of the viewport\r\n\/\/ \tdocument.addEventListener('DOMContentLoaded', function() {\r\n\/\/     \/\/ Add click event listener to all links in the TOC list\r\n\/\/     document.querySelectorAll('#toc-list a').forEach(anchor => {\r\n\/\/         anchor.addEventListener('click', function (e) {\r\n\/\/             e.preventDefault(); \/\/ Prevent the default behavior of jumping to the anchor\r\n\/\/ \/\/ \t\t\tconsole.log(\"prevent default\");\r\n\/\/             const targetId = this.getAttribute('href').substring(1); \/\/ Get the ID of the target element\r\n\/\/             const targetElement = document.getElementById(targetId); \/\/ Get the target element\r\n\r\n\/\/             if (targetElement) {\r\n\/\/                 const headerHeight = document.querySelector('#toc .header').offsetHeight; \/\/ Get the height of the fixed header\r\n\/\/                 const windowHeight = window.innerHeight; \/\/ Get the height of the viewport\r\n\/\/                 const targetOffset = targetElement.offsetTop; \/\/ Get the top offset of the target element\r\n\/\/                 const scrollTo = targetOffset + (windowHeight \/ 2) + (headerHeight); \/\/ Calculate the scroll position to center the target element\r\n\r\n\/\/                 \/\/ Scroll to the calculated position smoothly\r\n\/\/                 window.scrollTo({\r\n\/\/                     top: scrollTo,\r\n\/\/                     behavior: 'smooth'\r\n\/\/                 });\r\n\/\/             }\r\n\/\/         });\r\n\/\/     });\r\n\/\/ });\r\n<\/script>\r\n\r\n<script>\r\n    \/\/ Scrollspy function to highlight the active TOC item based on the scroll position\r\n  function scrollSpy(tocClass) {\r\n    const scrollPosition = window.scrollY;\r\n\r\n    \/\/ Find the active h2 and h3 headings based on their position in the corresponding TOC\r\n    let activeH2 = null;\r\n    let activeH3 = null;\r\n\r\n    const tocItems = document.querySelectorAll(`.${tocClass} li`);\r\n    tocItems.forEach(item => {\r\n      const a = item.querySelector('a');\r\n      if (!a) return;\r\n      const href = a.getAttribute('href');\r\n      const targetId = href.substring(1); \/\/ Remove the '#' from the href to get the target ID\r\n      const targetElement = document.getElementById(targetId);\r\n      if (!targetElement) return;\r\n\r\n      const targetTop = targetElement.getBoundingClientRect().top + scrollPosition;\r\n      const nextItem = item.nextElementSibling;\r\n      const nextTop = nextItem ? nextItem.getBoundingClientRect().top + scrollPosition : Infinity;\r\n\r\n      if (targetTop <= scrollPosition + 150) {\r\n        if (a.parentElement.parentElement === tocItems) {\r\n          \/\/ The h2 heading is at the root level of the TOC\r\n          activeH2 = { id: targetId, level: 'h2' };\r\n        } \r\n\t\t  else {\r\n          \/\/ The h3 heading is nested under an h2 heading\r\n          const parentH2 = a.parentElement.parentElement.previousElementSibling;\r\n          if (parentH2) {\r\n            const h2Link = parentH2.querySelector('a');\r\n            if (h2Link) {\r\n              const h2Href = h2Link.getAttribute('href');\r\n              const h2Id = h2Href.substring(1);\r\n              activeH2 = { id: h2Id, level: 'h2' };\r\n            }\r\n          }\r\n          activeH3 = { id: targetId, level: 'h3' };\r\n        }\r\n      }\r\n\r\n      if (targetTop > scrollPosition + 150 && nextTop > scrollPosition + 150 && !activeH3) {\r\n        \/\/ Reset the activeH2 when there are no more active h3 headings\r\n        activeH2 = null;\r\n      }\r\n    });\r\n\r\n    \/\/ Update the active state for the TOC items\r\n    tocItems.forEach(item => {\r\n      item.classList.remove('active');\r\n      const a = item.querySelector('a');\r\n      if (a) {\r\n        const href = a.getAttribute('href');\r\n        const targetId = href.substring(1);\r\n        if ((activeH2 && activeH2.id === targetId) || (activeH3 && activeH3.id === targetId)) {\r\n          item.classList.add('active');\r\n        }\r\n      }\r\n    });\r\n  }\r\n\r\n  \/\/ Call scrollSpy for each TOC on window scroll\r\n  const tocClasses = ['list_toc', 'list_toc_float']; \/\/ Add other TOC class names here if you have more than two instances\r\n  tocClasses.forEach(tocClass => {\r\n    window.addEventListener('scroll', () => scrollSpy(tocClass));\r\n  });\r\n<\/script>\r\n\r\n<!-- ToC List for desktop side bar, diganti jadi inject by php, di code snippet \"Sidebar Accordion\" -->\r\n<!-- <script>\r\n\tdocument.addEventListener(\"DOMContentLoaded\", function() {\r\n\r\n        \/\/ Fungsi untuk membuat nested list\r\n        function createNestedList(parentNode, children) {\r\n            if (children.length === 0) return;\r\n\r\n            const nestedUl = document.createElement('ul');\r\n            children.forEach(child => {\r\n                const nestedLi = document.createElement('li');\r\n                const nestedA = document.createElement('a');\r\n                nestedA.textContent = child.title;\r\n                nestedA.href = `#${child.id}`;\r\n                nestedLi.appendChild(nestedA);\r\n                nestedUl.appendChild(nestedLi);\r\n\r\n                if (child.children.length > 0) {\r\n                    createNestedList(nestedLi, child.children);\r\n                }\r\n            });\r\n\r\n            parentNode.appendChild(nestedUl);\r\n        }\r\n\r\n        \/\/ Membuat objek untuk menyimpan daftar h2 dan h3 beserta judulnya\r\n        const headings = [];\r\n\r\n           \/\/ Mengambil semua elemen h2 dan h3\r\n        \/\/ Mengambil semua elemen h2 dan h3\r\n\t\tconst elements = document.querySelectorAll('.td-post-content h2');\r\n\r\n\t\t\tfunction newFormatId(text) {\r\n\t\t\t\tif(text.toLowerCase() === \"key takeaways\") {\r\n\t\t\t\t\treturn;\r\n\t\t\t\t}\r\n\t\t\t\t\r\n\t\t\t\tconst result = text.toLowerCase()\r\n\t\t\t\t.trim()\r\n\t\t\t\t.replace(\/[^\\w\\s-]\/g, '')  \/\/ hapus tanda baca\r\n\t\t\t\t.replace(\/\\s+\/g, '-'); \/\/ ganti spasi jadi \"-\"\r\n\r\n\t\t\t\treturn result;\r\n\t\t\t}\r\n\t\r\n\t\telements.forEach(element => {\r\n\t\t\tif (element.tagName === 'H2') {\r\n\t\t\t\tconst id = newFormatId(element.textContent); \/\/ Hasilkan ID baru\r\n\t\t\t\telement.id = id; \/\/ Tetapkan ID ke elemen h2\r\n\t\t\t\tif (element.textContent.toLowerCase() === \"key takeaways\") {return;} \/\/ Kalau Key Takeaways, jangan dimasukin\r\n\t\t\t\theadings.push({ level: 'h2', id: id, title: element.textContent, children: [] });\r\n\t\t\t} else if (element.tagName === 'H3') {\r\n\t\t\t\tconst id = newFormatId(element.textContent); \/\/ Hasilkan ID baru\r\n\t\t\t\telement.id = id; \/\/ Tetapkan ID ke elemen h3\r\n\t\t\t\tif (headings.length > 0) {\r\n\t\t\t\t\theadings[headings.length - 1].children.push({ level: 'h3', id: id, title: element.textContent, children: [] });\r\n\t\t\t\t}\r\n\t\t\t}\r\n\t\t});\r\n       \/\/ Membuat list HTML dari objek headings\r\n\t\tconst ul = document.getElementById('list_toc');\r\n\t\tlet currentUl = ul;\r\n\t\theadings.forEach(heading => {\r\n\t\t\tconst li = document.createElement('li');\r\n\t\t\tconst a = document.createElement('a');\r\n\t\t\ta.textContent = heading.title;\r\n\t\t\ta.href = `#${heading.id}`; \/\/ Gunakan ID yang baru dihasilkan\r\n\t\t\tli.appendChild(a);\r\n\r\n\t\t\tif (heading.level === 'h2') {\r\n\t\t\t\tcurrentUl = li;\r\n\t\t\t\tul.appendChild(li);\r\n\t\t\t} else if (heading.level === 'h3') {\r\n\t\t\t\tif (!currentUl.lastElementChild || currentUl.lastElementChild.tagName !== 'UL') {\r\n\t\t\t\t\tconst nestedUl = document.createElement('ul');\r\n\t\t\t\t\tcurrentUl.appendChild(nestedUl);\r\n\t\t\t\t\tcurrentUl = nestedUl;\r\n\t\t\t\t}\r\n\t\t\t\tcurrentUl.appendChild(li);\r\n\t\t\t}\r\n\r\n\t\t\tcreateNestedList(li, heading.children);\r\n\t\t});\r\n\t\t\/\/ Dapatkan elemen ul dengan id 'list_toc'\r\n\t\tconst ulFloat = document.getElementById('list_toc');\r\n\r\n\t\t\/\/ Dapatkan isi (child elements) dari ul dengan id 'list_toc'\r\n\t\tconst clonedChildren = ulFloat.cloneNode(true).children;\r\n\r\n\t\t\/\/ Dapatkan elemen ul dengan id 'list_toc_float'\r\n\t\tconst ulToc = document.getElementById('list_toc_float');\r\n\r\n\t\t\/\/ Tambahkan isi yang telah didapatkan dari 'list_toc' ke ul dengan id 'list_toc_float'\r\n\t\tulToc.append(...clonedChildren);\r\n\r\n\r\n        \/\/ Fungsi untuk mengambil tinggi navbar\r\n\t\tfunction getNavbarHeight() {\r\n\t\t\tconst navbar = document.getElementById('tdi_34');\r\n\t\t\treturn navbar ? navbar.offsetHeight : 0;\r\n\t\t}\r\n\r\n\t\t\/\/ Fungsi untuk menambahkan offset posisi scroll\r\n\t\tfunction scrollToElementWithOffset(elementId) {\r\n\t\t\tconst element = document.getElementById(elementId);\r\n\t\t\tif (element) {\r\n\t\t\t\tconst offset = getNavbarHeight();\r\n\t\t\t\tconst elementPosition = element.getBoundingClientRect().top;\r\n\t\t\t\tconst offsetPosition = elementPosition - offset - 40;\r\n\r\n\t\t\t\twindow.scrollBy({\r\n\t\t\t\t\ttop: offsetPosition,\r\n\t\t\t\t\tbehavior: 'smooth'\r\n\t\t\t\t});\r\n\t\t\t}\r\n\t\t}\r\n\r\n\t\t\/\/ Fungsi untuk menangani klik pada tautan judul\r\n\t\tfunction handleTitleClick(event) {\r\n\t\t\tevent.preventDefault();\r\n\t\t\tconst href = event.target.getAttribute('href').substr(1);\r\n\t\t\tscrollToElementWithOffset(href);\r\n\t\t}\r\n\r\n\t\t\/\/ Tambahkan event listener untuk semua tautan judul\r\n\t\tconst titleLinks = document.querySelectorAll('a[href^=\"#\"]');\r\n\t\ttitleLinks.forEach(link => {\r\n\t\t\tlink.addEventListener('click', handleTitleClick);\r\n\t\t});\r\n\t\t\r\n\t});\r\n    <\/script> -->\r\n<\/span><\/p>\n<h2 id=\"1\"><b>3 Tantangan CRM pada Perusahaan Toyota\u00a0<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Pada bagian sebelumnya, kami telah menjelaskan bahwa perusahaan otomotif di Indonesia menghadapi tantangan yang berkaitan dengan pelayanan pelanggan atau <\/span><i><span style=\"font-weight: 400;\">customer relationship<\/span><\/i><span style=\"font-weight: 400;\">. Untuk lebih rincinya, berikut adalah tiga masalah manajemen pelanggan.\u00a0<\/span><\/p>\n<h3 id=\"a\"><span style=\"font-weight: 400;\">1. Tingkat layanan yang tidak konsisten<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Tantangan pertama yang dihadapi oleh perusahaan Toyota adalah menjaga tingkat layanan yang konsisten di seluruh jaringan mereka. Dengan adanya berbagai cabang, <\/span><i><span style=\"font-weight: 400;\">dealer<\/span><\/i><span style=\"font-weight: 400;\">, dan mitra bisnis yang terlibat, ada kemungkinan terjadinya variasi dalam tingkat pelayanan yang diberikan kepada pelanggan. Hal ini dapat mempengaruhi kepuasan pelanggan dan citra merek Toyota secara keseluruhan.<\/span><\/p>\n<h3 id=\"b\"><span style=\"font-weight: 400;\">2. Perubahan preferensi pelanggan<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Tantangan berikutnya adalah faktor preferensi pelanggan berubah-ubah dari waktu ke waktu.Toyota harus mampu memahami perkembangan kebutuhan pelanggan agar dapat menghadirkan produk dan layanan yang sesuai permintaan pasar. Dalam konteks ini, CRM dapat membantu Toyota dalam mengumpulkan data pelanggan secara terpusat sehingga tren dan preferensi baru dapat teridentifikasi.<\/span><\/p>\n<h3 id=\"c\"><span style=\"font-weight: 400;\">3. Kurangnya keterhubungan<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Yang terakhir, PT Toyota juga menghadapi tantangan karena kurangnya keterhubungan antara departemen dan tim dalam perusahaan. Hal ini dapat menjadi hambatan dalam memberikan pengalaman pelanggan yang konsisten dan menyeluruh. Toyota perlu menciptakan sinergi antara berbagai unit bisnis dan memastikan bahwa semua tim memiliki akses ke informasi pelanggan.<\/span><\/p>\n<h2 id=\"2\"><b>5 Manfaat Pengaplikasian CRM pada Perusahaan Toyota untuk Menghadapi Tantangan Bisnis<\/b><\/h2>\n<p style=\"text-align: center;\"><img decoding=\"async\" loading=\"lazy\" class=\"alignnone wp-image-82866 size-full\" title=\"5 Manfaat Pengaplikasian CRM pada Perusahaan Toyota untuk Menghadapi Tantangan Bisnis\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-5-Manfaat-Pengaplikasian-CRM-pada-Perusahaan-Toyota-untuk-Menghadapi-Tantangan-Bisnis.jpg\" alt=\"crm pada perusahaan toyota\" width=\"700\" height=\"360\" srcset=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-5-Manfaat-Pengaplikasian-CRM-pada-Perusahaan-Toyota-untuk-Menghadapi-Tantangan-Bisnis.jpg 700w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-5-Manfaat-Pengaplikasian-CRM-pada-Perusahaan-Toyota-untuk-Menghadapi-Tantangan-Bisnis-300x154.jpg 300w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-5-Manfaat-Pengaplikasian-CRM-pada-Perusahaan-Toyota-untuk-Menghadapi-Tantangan-Bisnis-150x77.jpg 150w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2023\/06\/H2-5-Manfaat-Pengaplikasian-CRM-pada-Perusahaan-Toyota-untuk-Menghadapi-Tantangan-Bisnis-696x358.jpg 696w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Sebetulnya, penerapan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/blog\/mengapa-software-crm-penting-untuk-perusahaan-manufaktur\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">CRM pada perusahaan manufaktur<\/span><\/a><span style=\"font-weight: 400;\"> sudah lazim dipraktikkan pada perusahaan-perusahaan besar, tak terkecuali perusahaan yang tergabung dalam Astra Auto 2000 ini. Penerapan software CRM telah membawa banyak manfaat untuk mengelola pelayanan pelanggan, mulai dari mengoptimalkan manajemen kontak hingga meningkatkan kepuasan dan retensi pelanggan. Berikut beberapa manfaat penerapan software CRM pada perusahaan Toyota.<\/span><\/p>\n<h3 id=\"d\"><span style=\"font-weight: 400;\">1. CRM dapat mengoptimalkan manajemen kontak<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Dalam memanajemen kontak, perusahaan harus mencatat setiap panggilan, pertanyaan, negosiasi, dan titik kontak dari klien. Jika perusahaan memanfaatkan software CRM, data kontak konsumen dapat diakses oleh seluruh tim dengan sistem yang terpusat. Dengan demikian, perusahaan pun dapat terbantu dalam hal pelacakan, perkembangan pipa (<\/span><i><span style=\"font-weight: 400;\">pipeline<\/span><\/i><span style=\"font-weight: 400;\">), serta sejarah klien.<\/span><\/p>\n<h3 id=\"e\"><span style=\"font-weight: 400;\">2. Efektivitas kolaborasi lintas tim dalam pengelolaan CRM pada perusahaan Toyota<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Manfaat yang berikutnya adalah sistem CRM memungkinkan seluruh anggota dalam setiap divisi untuk berkolaborasi dan bekerjasama. Misalnya, tim penjualan dapat berkolaborasi dengan tim produk untuk menghasilkan penawaran harga khusus. Sementara itu, tim pemasaran dapat berfokus pada <\/span><i><span style=\"font-weight: 400;\">marketing campaign<\/span><\/i><span style=\"font-weight: 400;\"> yang berprospek untuk menghasilkan <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h3 id=\"f\"><span style=\"font-weight: 400;\">3. Meningkatkan produktivitas<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Kemudian, penggunaan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/crm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">aplikasi CRM<\/span><\/a><span style=\"font-weight: 400;\"> juga dapat mengurangi tugas-tugas administratif yang berulang. Dengan CRM, pengiriman <\/span><i><span style=\"font-weight: 400;\">email <\/span><\/i><span style=\"font-weight: 400;\">dapat dibuat secara otomatis. Selain itu, pihak manajemen dapat mengakses detail informasi konsumen dengan mudah. Dengan demikian, tim administrator layanan pelanggan pun jadi dapat mempelajari latar belakang pelanggan secara cepat.<\/span><\/p>\n<h3 id=\"g\"><span style=\"font-weight: 400;\">4. CRM membantu memberdayakan manajemen penjualan\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Selanjutnya, pemanfaatan CRM juga memberdayakan manajemen penjualan dengan data yang relevan. Manajer penjualan dapat menganalisis hubungan dengan pelanggan, melacak aktivitas penjualan, mengevaluasi potensi transaksi, memberikan bantuan tambahan saat diperlukan, dan memberikan pembaruan secara <\/span><i><span style=\"font-weight: 400;\">real-time<\/span><\/i><span style=\"font-weight: 400;\"> kepada tim penjualan. Dengan adanya sistem CRM, manajemen penjualan dapat mengelola saluran penjualan dengan lebih efektif.<\/span><\/p>\n<h3 id=\"h\"><span style=\"font-weight: 400;\">5. Meningkatkan kepuasan dan retensi pelanggan<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Terakhir, penggunaan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/crm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">software CRM<\/span><\/a><span style=\"font-weight: 400;\"> juga berkontribusi dalam meningkatkan kepuasan dan retensi pelanggan. Akses yang mudah terhadap interaksi pelanggan dapat membantu perusahaan agar lebih responsif dalam mengantisipasi masalah dan menangani keluhan. Hal ini menciptakan pengalaman yang positif karena pelanggan tidak perlu lagi menghadapi kesulitan dalam berkomunikasi tentang masalah mereka.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><style>\r\n.cta-in-article-image .desktop-banner{\r\n    display: none;\r\n    text-align: center;\r\n}\r\n.cta-in-article-image .desktop-mobile{\r\n    display: block;\r\n    text-align: center;\r\n    width: 100%;\r\n}\r\n\t.cta-in-article a {\r\n\t\tfont-size: 0px !important;\r\n\t\tcolor: #fff; \r\n\t\tpadding: 0px !important; \r\n\t\tborder-radius: 0px !important; \r\n\t\tdisplay: block !important; \r\n\t\ttext-decoration: none; \r\n\t}\r\n\t\r\n\t.cta-in-article {\r\n\t\tmargin: 0px !important;\r\n\t\tpadding: 0px !important;\r\n\t\tbox-shadow: none !important;\r\n\t}\r\n\t\r\n@media (min-width: 650px) {\r\n    .cta-in-article-image .desktop-banner {\r\n        display: block!important;\r\n    }\r\n}\r\n@media (min-width: 650px) {\r\n   .cta-in-article-image .desktop-mobile {\r\n        display: none!important;\r\n    }\r\n}\r\n<\/style>\r\n<div class=\"cta-in-article-image\">\r\n\t<a href=\"https:\/\/www.hashmicro.com\/id\/offer\/download-skema-harga-software-erp?blog&utm_source=blog&medium=banner-article\" target=\"_blank\" rel=\"noopener\">\r\n\t\t<div id=\"desktop-banner-container\">\r\n\t\t\t<div class=\"desktop-banner\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/10\/02.Skema-Harga-web-resized.webp\" alt=\"download skema harga software erp\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div id=\"mobile-banner-container\">\r\n\t\t\t<div class=\"desktop-mobile\">\r\n\t\t\t\t<img decoding=\"async\" width=\"372\" height=\"465\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/10\/02.-Skema-Harga-Mobile-372px.webp\" alt=\"download skema harga software erp\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/a>\r\n<\/div><\/span><\/p>\n<h2 id=\"3\"><b>Optimalkan Pelayanan Pelanggan dengan Implementasi Sistem CRM pada Perusahaan Toyota<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Di era persaingan bisnis yang ketat ini, memberikan pelayanan pelanggan terbaik dapat menjadi keunggulan tersendiri. Dengan mengimplementasikan sistem CRM, Toyota dapat mengoptimalkan pelayanan pelanggan. Software ini memungkinkan perusahaan untuk mengumpulkan, mengelola hingga menganalisis informasi pelanggan dengan lebih efisien, sehingga dapat memberikan pengalaman pelanggan yang memuaskan.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sebagai langkah implementasi CRM yang efektif, Toyota dapat menggunakan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/crm\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">software CRM<\/span><\/a><span style=\"font-weight: 400;\"> dari HashMicro. HashMicro merancang <em>software<\/em> ini secara khusus untuk kebutuhan perusahaan dan dapat membantu dalam mengelola interaksi dengan pelangganmelalui sistem <a href=\"https:\/\/www.hashmicro.com\/id\/blog\/whatsapp-crm\/\">whatsapp CRM<\/a> yang integrasi, meningkatkan efisiensi operasional, dan mengoptimalkan manajemen kontak.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dengan mengadopsi CRM, Toyota akan lebih leluasa dalam menghadapi tantangan yang ada, meningkatkan efisiensi proses bisnis, dan meningkatkan kepuasan pelanggan. Melalui penerapan sistem yang terintegrasi, Toyota dapat mempertahankan posisinya sebagai pemimpin di industri otomotif dan terus memberikan nilai tambah kepada pelanggan mereka.<\/span><\/p>\n<h2 id=\"4\"><b>Kesimpulan<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Berdasarkan pembahasan tentang penerapan CRM pada perusahaan Toyota, dapat diketahui bahwa mengimplementasikan sistem CRM dapat membantu Toyota dalam mengoptimalkan pelayanan pelanggan, meningkatkan efisiensi operasional hingga memperkuat hubungan jangka panjang dengan pelanggan. Di samping mengelola pelayanan pelanggan, software CRM juga turut berperan dalam mengefisiensi waktu dan tenaga kerja.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jika perusahaan Anda memiliki masalah dalam mengelola layanan pelanggan, Anda dapat mempertimbangkan <a href=\"https:\/\/www.hashmicro.com\/id\/blog\/software-crm-terbaik\/\">aplikasi CRM terbaik<\/a> dari HashMicro sebagai solusi. Segera jadwalkan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/tour-produk-gratis\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">demo produk gratis<\/span><\/a><span style=\"font-weight: 400;\"> kami dan dapatkan pendampingan implementasi software ERP dari teknisi ahli di HashMicro!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Kemenperin mengemukakan bahwa industri otomotif nasional ditopang oleh kendaraan bermotor roda empat atau lebih dengan kapasitas produksi sebesar 2,35 juta unit. Berbagai merek kendaraan pun ramai memasuki Indonesia dan menciptakan kompetisi yang ketat. Hal ini jadi tantangan tersendiri, sebab perusahaan harus \u201cberbagi\u201d konsumen dengan merek lain, tak terkecuali perusahaan Toyota. Ternyata, meski termasuk perusahaan raksasa, [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":139627,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4692],"tags":[],"class_list":{"0":"post-82864","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-crm-leads"},"acf":{"post_reviewer":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Penerapan CRM pada Perusahaan Toyota &amp; Manfaatnya<\/title>\n<meta name=\"description\" content=\"Ketahui bagaimana penerapan CRM pada perusahaan Toyota. 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