{"id":39028,"date":"2024-01-08T12:10:46","date_gmt":"2024-01-08T05:10:46","guid":{"rendered":"https:\/\/www.hashmicro.com\/id\/blog\/?p=39028"},"modified":"2024-10-07T11:54:25","modified_gmt":"2024-10-07T04:54:25","slug":"perbedaan-antara-sfa-vs-crm-dalam-dunia-sales","status":"publish","type":"post","link":"https:\/\/www.hashmicro.com\/id\/blog\/perbedaan-antara-sfa-vs-crm-dalam-dunia-sales\/","title":{"rendered":"Perbedaan Antara SFA vs CRM dalam Dunia Sales yang Perlu Anda Ketahui!"},"content":{"rendered":"<p><i><span style=\"font-weight: 400;\">Sales Force Automation<\/span><\/i><span style=\"font-weight: 400;\"> (SFA) mengacu pada berbagai perangkat lunak atau aplikasi manajemen penjualan dan juga secara eksklusif oleh tim penjualan untuk mengatur dan mengelola kontak dan peluang dalam satu pandangan terpusat. Selain itu, juga untuk memperkirakan dan membuat laporan untuk manajemen penjualan. Sedangkan, <\/span><i><span style=\"font-weight: 400;\">Customer Relationship Management<\/span><\/i><span style=\"font-weight: 400;\"> (CRM) mengacu pada pengelolaan interaksi pelanggan, dengan seluruh siklus hidup pelanggan. Dengan memakai <\/span><span style=\"font-weight: 400;\">Aplikasi <\/span><i><span style=\"font-weight: 400;\">Hash CRM-Sales<\/span><\/i><span style=\"font-weight: 400;\"> dapat mencatat <\/span><span style=\"font-weight: 400;\">penjualan Anda serta otomatiskan penghitungan komisi untuk setiap tenaga penjualan berdasarkan target.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Seorang <\/span><i><span style=\"font-weight: 400;\">sales\u00a0 <\/span><\/i><span style=\"font-weight: 400;\">memang<\/span> <span style=\"font-weight: 400;\">memiliki tugas yang sangat padat untuk melakukan sebuah penjualan. Sehingga, tidak heran apabila\u00a0 Anda temukan kinerja <\/span><i><span style=\"font-weight: 400;\">sales <\/span><\/i><span style=\"font-weight: 400;\">yang tidak efektif dan akhirnya berdampak pada performa penjualan bisnis secara keseluruhan. Namun, hal tersebut tidak perlu Anda khawatirkan jika Anda memakai <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/penjualan\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Aplikasi <\/span><i><span style=\"font-weight: 400;\">Hash CRM-Sales<\/span><\/i><\/a><span style=\"font-weight: 400;\">. Yang mana aplikasi ini memainkan peranan penting dalam membantu <\/span><i><span style=\"font-weight: 400;\">sales <\/span><\/i><span style=\"font-weight: 400;\">dan tim untuk merampingkan tugas administratif dan mengefektifkan produktivitas penjualan mereka semaksimal mungkin.<\/span><\/p>\n\r\n\r\n<script>\r\n    \/\/ check which image to use based on screensize\r\n    document.addEventListener(\"DOMContentLoaded\", function() {\r\n        function updateImageSource() {\r\n            var images = document.querySelectorAll('.responsive-image-banner');\r\n            var screenWidth = window.innerWidth;\r\n\r\n            images.forEach(function(img) {\r\n                var mobileSrc = img.getAttribute('data-mobile-src');\r\n                var desktopSrc = img.getAttribute('data-desktop-src');\r\n\r\n                if (screenWidth < 576 && mobileSrc) {\r\n                    img.setAttribute('src', mobileSrc);\r\n                } else {\r\n                    img.setAttribute('src', desktopSrc);\r\n                }\r\n            });\r\n        }\r\n\r\n        \/\/ Initial check\r\n        updateImageSource();\r\n\r\n        \/\/ Update on resize\r\n        window.addEventListener('resize', updateImageSource);\r\n    });\r\n<\/script>\n<div id=\"toc_container\">\n<div id=\"toc_group_article\" style=''>\r\n\t<p style='font-size:25px;font-weight:bold; margin-bottom:0px'>\r\n\t\tDaftar Isi:\r\n\t<\/p>\r\n\t<ul id=\"list_toc\" class='list_toc'><\/ul>\r\n<\/div>\r\n\r\n<div id=\"placeholder-toc\"><\/div>\r\n<div id=\"toc\">\r\n    <div class=\"header\">\r\n\t<span class=\"toc-title\" id=\"toc-title\">Daftar Isi<\/span>\t\r\n\t <i class=\"toc-icon\">\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"30\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"header-icon\">\r\n          <path d=\"m6 9 6 6 6-6\" \/>\r\n        <\/svg>\r\n      <\/i>\r\n\t<\/div>\r\n    <div class=\"list\">\r\n      <ul id=\"toc-list\"><\/ul>\r\n    <\/div>\r\n <\/div>\r\n\r\n<style>\r\n\/* Simple styling for the TOC *\/\r\n\t\r\n\t#toc ul li:last-child {\r\n    padding-bottom: 16px; \/* Adjust the value as needed *\/\r\n}\r\n\r\n.td-fix-index {\r\n\t transform: unset !important;\r\n     -webkit-transform: unset !important; \r\n}\r\n.footer-contact .td-fix-index {\r\n\t transform: translateZ(0) !important;\r\n     -webkit-transform: translateZ(0) !important; \r\n}\r\n\t.tdb_single_content .tdb-block-inner.td-fix-index{\r\n\t\tposition: static;\r\n\t}\r\n\t\r\n\r\n\r\n\t\r\n#toc {\r\n  background-color: #FFF;\r\n\tpadding: 17px 24px 0px 24px !important;\r\n  margin-bottom: 20px;\r\n\/*   border: 1px solid #9C171E; *\/\r\n  border-radius: 6px;\r\n\tdisplay: none;\r\n  max-width: 100%;\r\n  transition: .4s ease height;\r\n\tmargin-left: 0;\r\n\toverflow: hidden;\r\n}\r\n\r\n#toc .header{\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: space-between;\r\n\tbackground-color: transparent;\r\n}\r\n\t\r\n\t#toc.sticky .header{\r\n\t\tpadding: 4px 0;\r\n\t}\r\n\t\r\n.header p{\r\n  font-size: 18px !important;\r\n  font-weight: 600 !important;\r\n  color: #393939;\r\n   margin-bottom: 0;\r\n  \/* margin-top: 20px; *\/\r\n}\r\n\r\n.toc-icon{\r\n  float: right;\r\n\/*   visibility: hidden; *\/\r\n}\r\n\r\n\t.toc-title{\r\n\t\tmargin-right: auto;\r\n\/* \t\tpadding-left: 20px; *\/\r\n\t\tfont-weight: 600;\r\n\t\talign-self: center;\t}\t\r\n\r\n#toc ul {\r\n  list-style-type: none;\r\n  padding-left: 0;\r\n}\r\n\t\r\n#toc.sticky ul{\r\n\toverflow-y: auto;\r\n\tmax-height: 250px;\r\n\tmargin-top: 0px;\r\n\tpadding-top: 20px;\r\n\/* \tborder-top: 1px solid #d3d3d3; 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*\/\r\n\tbottom: 0;\r\n  z-index: 100; \r\n  box-shadow: 0 2px 5px rgba(0,0,0,0.1); \r\n\twidth: 100%; \r\n\tbackground-color: #FFF;\r\n\/* \tbackground-color: #FFF1F1; *\/\r\n\tborder-bottom: 1px solid #ea1717;\r\n\/*   border: 1px solid #393939; *\/\r\n  box-shadow: 0px 0px 14px 0px #00000040;\r\n  cursor: pointer;\r\n\tanimation: fadein .3s ease;\r\n\tpadding: 12px 16px !important;\r\n}\r\n\t\r\n\t.fadein{\r\n\t\tanimation: fadein .3s ease;\r\n\t}\r\n\t\r\n\t.fadeout{\r\n\t\tanimation: fadeout .3s ease;\r\n\t}\r\n\t\r\n\t\r\n\t@keyframes fadein{\r\n\t\t0% {\r\n\t\t\topacity: 0;\r\n\t\t}\r\n\t\t100%{\r\n\t\t\topacity: 1;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@keyframes fadeout{\r\n\t\t0% {\r\n\t\t\topacity: 1;\r\n\t\t}\r\n\t\t100%{\r\n\t\t\topacity: 0;\r\n\t\t}\r\n\t}\r\n\r\n\t\r\n#toc.sticky .header p{\r\n\tmargin-bottom: 10px;\r\n\tmargin-top: 10px;\r\n}\r\n\r\n#toc.sticky .toc-icon{\r\n  visibility: visible;\r\n\/* \ttransition: 0.4s ease; *\/\r\n}\r\n\t\r\n\t.toc-icon{\r\n\t\talign-items: center;\r\n    \tdisplay: flex;\r\n\t}\r\n\t\r\n\tsvg.header-icon{\r\n\/* \t\tbackground-color: #9c171e; *\/\r\n\t\tbackground-color: #FFF;\r\n\t\tborder-radius: 30px;\r\n\t\tpadding: 5px;\r\n\t}\r\n\r\n#toc.sticky .list{\r\n\/*   max-height: 0; *\/\r\n  transition: height 0.4s ease;\r\n}\r\n\t\r\n\t#toc .list{\r\n\/*   max-height: 0; *\/\r\n  transition: height 0.4s ease;\r\n}\r\n\r\n#toc .header.active .toc-icon{\r\n\ttransform: rotate(0deg); \r\n\topacity: 1;\r\n}\r\n\r\n\t#toc .header.active + .list {\r\n\t  max-height: 200px; \/* Adjust this value as needed *\/\r\n\t  opacity: 1;\r\n\t}\r\n\t\r\n\t#placeholder-toc{\r\n\/* \t\tdisplay: none; *\/\r\n\t}\r\n\t\r\n\t@media (min-width: 768px) and (max-width: 991px){\r\n\t\t#toc.sticky{\r\n\/* \t\t\ttop: 104px; *\/\r\n\t\t\tbottom: 0px;\r\n\t\t}\r\n\t\t\r\n\t\t#toc{\r\n\t\t\twidth: unset !important;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@media (max-width: 767px){\r\n\t\t#toc{\r\n\t\t\twidth: 100% !important;\r\n\t\t\tdisplay: inline-block;\r\n\t\t}\r\n\t\t\r\n\t\t#toc.sticky{\r\n\t\t\twidth: 90% !important;\r\n\/* \t\t\ttop: 81px; *\/\r\n\t\t\tbottom: 60px;\r\n\t\t\tmargin-left: auto;\r\n\t\t\tmargin-right: auto;\r\n\t\t\tpadding: 0 16px;\r\n\t\t\tright: 5%;\r\n\t\t}\r\n\t}\r\n\t\r\n\t<\/style>\r\n\r\n<style>\r\n\t#list_toc li {margin-bottom: 0;margin-top: 5px;}\r\n\t#list_toc > li > ul {padding-left: 20px;margin-bottom: 0;}\r\n\t#list_toc{height:max-content;transition:ease-in-out}\r\n\t#list_toc li {margin-bottom: 0;margin-top: 5px;}\r\n\t#list_toc_float li.active > a {color:#b1252d;background: #ffe1e3;}\r\n\t#list_toc_float li a {padding:3px 7px}\r\n\t#list_toc_float li a {\r\n\t\tdisplay: block;\r\n\t\tcolor:#000;\r\n\t\tmargin-bottom: 10px;\r\n\t\ttransition:all 0.2s ease-in-out;\r\n\t\tfont-size:15px\r\n\t}\r\n\t#list_toc_float li{list-style:none;list-style-position:inside; 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i < headers.length; i++) {\r\n    const header = headers[i];\r\n    const headerText = header.textContent;\r\n\/\/     const headerId = 'header-' + i;\r\n    const headerId = headerText\r\n    .toLowerCase()\r\n    .trim()\r\n    .replace(\/[^\\w\\s-]\/g, '')  \/\/ hapus tanda baca\r\n    .replace(\/\\s+\/g, '-'); \/\/ ganti spasi jadi \"-\"\r\n\r\n    \/\/ Set an ID for the header if it doesn't have one\r\n    header.setAttribute('id', headerId);\r\n\r\n    \/\/ Create a list item for the TOC\r\n    const listItem = document.createElement('li');\r\n\r\n    \/\/ Create a link for the list item\r\n    const link = document.createElement('a');\r\n    link.setAttribute('href', '#' + headerId);\r\n    link.textContent = headerText;\r\n\r\n    \/\/ Append the link to the list item\r\n    listItem.appendChild(link);\r\n\r\n    \/\/ Append the list item to the TOC list\r\n    tocList.appendChild(listItem);\r\n  }\r\n});\r\n\r\n\/\/ Keep height and placement of content using placeholder in place of TOC\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  const toc = document.querySelector('#toc');\r\n  const placeholderToc = document.querySelector('#placeholder-toc');\r\n\r\n  function setPlaceholderHeight() {\r\n    placeholderToc.style.height = `${toc.offsetHeight}px`;\r\n  }\r\n\r\n  \/\/ Set the initial height of the placeholder\r\n  setPlaceholderHeight();\r\n\r\n  \/\/ Update the height on window resize\r\n  window.addEventListener('resize', setPlaceholderHeight);\r\n});\r\n  const tocTitle = document.querySelector('#toc-title'); \/\/ Assuming header-faq is the element for TOC title\r\n\r\n\/\/ Sticky TOC and update heading\r\n\/\/ document.addEventListener(\"DOMContentLoaded\", function() {\r\n\/\/   const toc = document.querySelector('#toc');\r\n\/\/   const footer = document.querySelector('.td-footer-template-wrap');\r\n\/\/   const tocParent = toc.parentElement;\r\n\/\/   const divTop = tocParent.getBoundingClientRect().top + window.pageYOffset;\r\n\/\/   const tocHeight = toc.offsetHeight;\r\n\/\/   const triggerPoint = divTop + tocHeight + 700;\r\n\/\/   const footerHeight = footer.offsetHeight;\r\n\/\/   const triggerFooterPoint = footer.getBoundingClientRect().top + window.pageYOffset - footerHeight - footerHeight - footerHeight;\r\n\/\/   const phtoc = document.querySelector('#placeholder-toc');\r\n\/\/   const headers = document.querySelectorAll('.td-post-content h2');\r\n\/\/   const navLinks = document.querySelectorAll('#toc-list a');\r\n\t\r\n\/\/ \tconst panel2 = document.querySelector(\"#toc .list\");\r\n\/\/ \tvar icon = document.querySelector(\".toc-icon\");\r\n\r\n\/\/   let activeLink = null; \/\/ Declare activeLink outside the loop\r\n\t\r\n\/\/   \/\/ Function to handle scroll and add\/remove .sticky class\r\n\/\/   function handleScroll() {\r\n\/\/     const windowTop = window.pageYOffset || document.documentElement.scrollTop;\r\n\/\/     let currentHeader = '';\r\n\r\n\/\/     \/\/ Highlight user progress as the heading comes\r\n\/\/     headers.forEach(header => {\r\n\/\/ \t\tconst headerTop = header.offsetTop;\r\n\/\/ \t\tconst headerHeight = header.clientHeight;\r\n\/\/ \/\/ \t\tif (window.scrollY >= (headerTop - headerHeight + 700)) {\r\n\/\/ \/\/ \t\t\tconst currentHeaderId = header.getAttribute('id');\r\n\/\/ \/\/ \t\t\tconst currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n\/\/ \/\/ \t\t\tconsole.log(\"current header text:\", currentHeaderText);\r\n\/\/ \/\/ \t\t\ttocTitle.textContent = currentHeaderText;\r\n\/\/ \/\/ \t\t\tcurrentHeader = currentHeaderId;\r\n\t\t\t\r\n\/\/ \/\/ \t\t\tif(window.innerWidth < 767){\r\n\/\/ \/\/ \t\t\t\ttocTitle.textContent = 'Daftar Isi';\r\n\/\/ \/\/ \t\t\t}\r\n\/\/ \/\/ \t\t}\r\n\/\/ \t\tif(window.innerWidth < 767){\r\n\/\/ \t\t\ttocTitle.textContent = 'Daftar Isi'; \/\/ Selalu pertahankan judul ini di mobile\r\n\/\/ \t\t} else {\r\n\/\/ \t\t\tif (window.scrollY >= (headerTop - headerHeight + 700)) {\r\n\/\/ \t\t\t\tconst currentHeaderId = header.getAttribute('id');\r\n\/\/ \t\t\t\tconst currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n\/\/ \t\t\t\ttocTitle.textContent = currentHeaderText;\r\n\/\/ \t\t\t\tcurrentHeader = currentHeaderId;\r\n\/\/ \t\t\t}\r\n\/\/ \t\t}\r\n\/\/ \t});\r\n\r\n\/\/     navLinks.forEach(link => {\r\n\/\/       link.classList.remove('active');\r\n\/\/       if(currentHeader != '') {\r\n\/\/ \t\t  if (link.getAttribute('href').includes(currentHeader)) {\r\n\/\/ \t\t\t  link.classList.add('active');\r\n\/\/ \t\t  }\r\n\/\/ \t  }\r\n\/\/     });\r\n\/\/ \/\/     if (windowTop < triggerFooterPoint) {\r\n\/\/ \/\/         toc.style.display = 'block';\r\n\/\/ \/\/ \t}else{\r\n\/\/ \/\/         toc.style.display = 'none';\r\n\/\/ \/\/ \t}\r\n\/\/     \/\/ Update TOC title if sticky\r\n\/\/     if (windowTop > triggerPoint) {\r\n\/\/       if (!toc.classList.contains('sticky')) {\r\n\/\/         phtoc.style.display = \"block\";\r\n\/\/         toc.classList.add('sticky');\r\n\/\/         toc.style.width = `${tocParent.offsetWidth}px`; \/\/ Set width to match the parent element\r\n\/\/         toc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/         toc.style.backgroundColor = \"#FFF\";\r\n\/\/ \t\tpanel2.style.height = '0px';\r\n\/\/ \t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \t\t  if(window.innerWidth < 767){\r\n\/\/ \/\/ \t\t\t  const tocs = document.querySelector('#toc.sticky');\r\n\/\/ \t\t\t  tocTitle.textContent = 'Daftar Isi'; \/\/ Reset title\r\n\/\/        \t\t  toc.style.width = '150px'; \/\/ Set width to match the parent element\r\n\/\/ \t\t  }\r\n\/\/       }\r\n\/\/       if (currentHeader) {\r\n\/\/ \/\/         console.log(\"activeLink:\", activeLink);\r\n\/\/         if (activeLink) {\r\n\/\/ \/\/           tocTitle.textContent = activeLink.textContent; \/\/ Update TOC title\r\n\/\/           tocTitle.textContent = activeLink ? activeLink.textContent : \"\"; \/\/ Update title only if activeLink exists\r\n\/\/         }\r\n\/\/       }\r\n\/\/     } else {\r\n\/\/       toc.classList.remove('sticky');\r\n\/\/       phtoc.style.display = \"none\";\r\n\/\/       toc.style.width = 'unset'; \/\/ Reset to original width\r\n\/\/       toc.style.backgroundColor = \"#FFF\";\r\n\/\/       tocTitle.textContent = 'Daftar isi'; \/\/ Reset title\r\n\/\/ \t\tpanel2.style.height = panel2.scrollHeight + \"px\";\r\n\/\/ \t\ticon.style.transform = \"rotate(180deg)\";\r\n\/\/     }\r\n\/\/   }\r\n\r\n\/\/     \/\/ Attach the scroll event listener to the window\r\n\/\/     window.addEventListener('scroll', handleScroll);\r\n\r\n\/\/     \/\/ Initial call to handleScroll to set the correct state on load\r\n\/\/     handleScroll();\r\n\/\/ });\r\n\t\r\n\/\/ \t\/\/ Open toggle TOC\r\n\/\/ \t  document.addEventListener(\"DOMContentLoaded\", function() {\r\n\/\/ \t\tvar tocHeader = document.querySelector(\"#toc .header\");\r\n\/\/ \t\tvar toc = document.querySelector(\"#toc\");\r\n\/\/ \t\tvar icon = document.querySelector(\".toc-icon\");\r\n\/\/ \t\tconst tocTitle = document.querySelector('#toc-title');\r\n\/\/ \t\tconst tocs = document.querySelector('#toc.sticky');\r\n\/\/  \t\tconst tocParent = toc.parentElement;\t\t  \r\n\r\n\/\/ \t\t  tocHeader.addEventListener(\"click\", function() {\r\n\/\/ \t\t\tvar panel = this.nextElementSibling;\r\n\/\/ \t\t\tif (panel.style.height !== '0px') { \/\/ Check if height is not 0px\r\n\/\/ \t\t\t  panel.style.height = '0px'; \/\/ Set height to 0 for full collapse\r\n\/\/ \t\t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \/\/ \t\t\t\ttoc.style.paddingBottom = '6px'; \r\n\/\/ \t\t\t\tif(window.innerWidth > 768){\r\n\/\/ \t\t\t\t\tif(!toc.classList.contains('sticky')){\r\n\/\/ \t\t\t\t\t\ttoc.style.width = \"unset\";\r\n\/\/ \/\/ \t\t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/ \t\t\t\t\t}\r\n\/\/ \t\t\t\t\tif (toc.classList.contains('sticky')){\r\n\/\/ \t\t\t\t\t\ttoc.style.width = '${tocParent.offsetWidth}px';\r\n\/\/ \t\t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/ \t\t\t\t\t}\r\n\/\/ \t\t\t\t}\r\n\/\/ \t\t\t\tif(window.innerWidth < 767){\r\n\/\/ \t\t\t\t\ttoc.style.width = \"unset\"; \/\/ Reset width\r\n\/\/ \t\t\t\t}\r\n\/\/ \t\t\t\ttoc.style.backgroundColor = \"#FFF1F1\";\r\n\/\/ \t\t\t} else {\r\n\/\/ \t\t\t  panel.style.height = panel.scrollHeight + \"px\";\r\n\/\/ \t\t\t  icon.style.transform = \"rotate(0deg)\";\r\n\/\/ \t\t\t  toc.style.backgroundColor = \"#FFF\";\r\n\/\/ \t\t\t  tocTitle.textContent = 'Daftar isi'; \/\/ Reset title\r\n\/\/ \t\t\t\ttoc.style.paddingBottom = '24px';\r\n\/\/ \t\t\t \tif(window.innerWidth < 767){\r\n\/\/ \t\t\t\t\ttoc.style.width = `${tocParent.offsetWidth}px`; \/\/ Set width to match the parent element\r\n\/\/ \t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\/\/ \t\t\t\t}\r\n\/\/ \t\t\t}\r\n\/\/ \t\t  });\r\n\r\n\/\/ \t\t  \/\/ Close TOC when a link inside it is clicked\r\n\/\/ \t\t  var tocLinks = document.querySelectorAll(\"#toc .list a\");\r\n\/\/ \t\t  tocLinks.forEach(function(link) {\r\n\/\/ \t\t\tlink.addEventListener(\"click\", function() {\r\n\/\/ \t\t\t  var panel = document.querySelector(\"#toc .list\");\r\n\/\/ \t\t\t  panel.style.height = '0px'; \/\/ Set height to 0 for full collapse\r\n\/\/ \t\t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \t\t\t  toc.style.backgroundColor = \"#FFF\";\r\n\/\/ \t\t\t});\r\n\/\/ \t\t  });\r\n\/\/ \t\t});\r\n\r\n\/\/ START new JS for ToC improvements\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  const toc = document.querySelector('#toc');\r\n  const footer = document.querySelector('.td-footer-template-wrap');\r\n  const tocParent = toc.parentElement;\r\n  const divTop = tocParent.getBoundingClientRect().top + window.pageYOffset;\r\n  const tocHeight = toc.offsetHeight;\r\n  const triggerPoint = divTop + tocHeight + 1750;\r\n\tconsole.log(triggerPoint)\r\n  const footerHeight = footer.offsetHeight;\r\n  const triggerFooterPoint = footer.getBoundingClientRect().top + window.pageYOffset - footerHeight*3;\r\n  const phtoc = document.querySelector('#placeholder-toc');\r\n  const headers = document.querySelectorAll('.td-post-content h2');\r\n  const navLinks = document.querySelectorAll('#toc-list a');\r\n  \r\n  const panel2 = document.querySelector(\"#toc .list\");\r\n  const icon = document.querySelector(\".toc-icon\");\r\n  const tocTitle = document.querySelector('#toc-title');\r\n\r\n  let activeLink = null;\r\n  let userClosedTOC = false; \/\/ Flag user menutup TOC\r\n\r\n  function handleScroll() {\r\n    const windowTop = window.pageYOffset || document.documentElement.scrollTop;\r\n    let currentHeader = '';\r\n\r\n    \/\/ Update TOC title sesuai header yang terlihat\r\n    headers.forEach(header => {\r\n      const headerTop = header.offsetTop;\r\n      const headerHeight = header.clientHeight;\r\n      if(window.innerWidth < 767){\r\n        tocTitle.textContent = 'Daftar Isi'; \r\n      } else {\r\n        if (window.scrollY >= (headerTop - headerHeight + 1750)) {\r\n          const currentHeaderId = header.getAttribute('id');\r\n          const currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n          tocTitle.textContent = currentHeaderText;\r\n          currentHeader = currentHeaderId;\r\n        }\r\n      }\r\n    });\r\n\r\n    navLinks.forEach(link => {\r\n      link.classList.remove('active');\r\n      if(currentHeader && link.getAttribute('href').includes(currentHeader)) {\r\n        link.classList.add('active');\r\n      }\r\n    });\r\n\r\n    if (windowTop > triggerPoint) {\r\n      if (!toc.classList.contains('sticky')) {\r\n        phtoc.style.display = \"block\";\r\n        toc.classList.add('sticky');\r\n        toc.style.width = `${tocParent.offsetWidth}px`;\r\n        toc.style.backgroundColor = \"#FFF\";\r\n        \/\/ Saat sticky, TOC otomatis tertutup\r\n        panel2.style.height = '0px';\r\n        icon.style.transform = \"rotate(180deg)\";\r\n        userClosedTOC = true; \/\/ Set flag supaya tidak terbuka saat scroll\r\n      }\r\n      \r\n      if(window.innerWidth < 767){\r\n        tocTitle.textContent = 'Daftar Isi'; \r\n        toc.style.width = '150px';\r\n      }\r\n\r\n    } else {\r\n      toc.classList.remove('sticky');\r\n      phtoc.style.display = \"none\";\r\n      toc.style.width = 'unset';\r\n      toc.style.backgroundColor = \"#FFF\";\r\n      tocTitle.textContent = 'Daftar isi'; \r\n\r\n      \/\/ Kembalikan panel jika user belum menutup manual\r\n      if(!userClosedTOC) {\r\n        panel2.style.height = panel2.scrollHeight + \"px\";\r\n        icon.style.transform = \"rotate(0deg)\";\r\n      }\r\n    }\r\n  }\r\n\r\n  window.addEventListener('scroll', handleScroll);\r\n  handleScroll();\r\n\r\n  \/\/ Toggle TOC saat user klik\r\n  const tocHeader = document.querySelector(\"#toc .header\");\r\n  tocHeader.addEventListener(\"click\", function() {\r\n    const panel = panel2;\r\n    if (panel.style.height !== '0px') {\r\n      panel.style.height = '0px';\r\n      icon.style.transform = \"rotate(180deg)\";\r\n      userClosedTOC = true;\r\n    } else {\r\n      panel.style.height = panel.scrollHeight + \"px\";\r\n      icon.style.transform = \"rotate(0deg)\";\r\n      userClosedTOC = false;\r\n    }\r\n  });\r\n\r\n  \/\/ Close TOC saat link diklik\r\n  document.querySelectorAll(\"#toc .list a\").forEach(link => {\r\n    link.addEventListener(\"click\", function() {\r\n      panel2.style.height = '0px';\r\n      icon.style.transform = \"rotate(180deg)\";\r\n      userClosedTOC = true;\r\n    });\r\n  });\r\n});\r\n\/\/ END new JS for ToC improvements\r\n\r\n\t\r\n\/\/ \tmake the heading at the center of the viewport\r\n\/\/ \tdocument.addEventListener('DOMContentLoaded', function() {\r\n\/\/     \/\/ Add click event listener to all links in the TOC list\r\n\/\/     document.querySelectorAll('#toc-list a').forEach(anchor => {\r\n\/\/         anchor.addEventListener('click', function (e) {\r\n\/\/             e.preventDefault(); \/\/ Prevent the default behavior of jumping to the anchor\r\n\/\/ \/\/ \t\t\tconsole.log(\"prevent default\");\r\n\/\/             const targetId = this.getAttribute('href').substring(1); \/\/ Get the ID of the target element\r\n\/\/             const targetElement = document.getElementById(targetId); \/\/ Get the target element\r\n\r\n\/\/             if (targetElement) {\r\n\/\/                 const headerHeight = document.querySelector('#toc .header').offsetHeight; \/\/ Get the height of the fixed header\r\n\/\/                 const windowHeight = window.innerHeight; \/\/ Get the height of the viewport\r\n\/\/                 const targetOffset = targetElement.offsetTop; \/\/ Get the top offset of the target element\r\n\/\/                 const scrollTo = targetOffset + (windowHeight \/ 2) + (headerHeight); \/\/ Calculate the scroll position to center the target element\r\n\r\n\/\/                 \/\/ Scroll to the calculated position smoothly\r\n\/\/                 window.scrollTo({\r\n\/\/                     top: scrollTo,\r\n\/\/                     behavior: 'smooth'\r\n\/\/                 });\r\n\/\/             }\r\n\/\/         });\r\n\/\/     });\r\n\/\/ });\r\n<\/script>\r\n\r\n<script>\r\n    \/\/ Scrollspy function to highlight the active TOC item based on the scroll position\r\n  function scrollSpy(tocClass) {\r\n    const scrollPosition = window.scrollY;\r\n\r\n    \/\/ Find the active h2 and h3 headings based on their position in the corresponding TOC\r\n    let activeH2 = null;\r\n    let activeH3 = null;\r\n\r\n    const tocItems = document.querySelectorAll(`.${tocClass} li`);\r\n    tocItems.forEach(item => {\r\n      const a = item.querySelector('a');\r\n      if (!a) return;\r\n      const href = a.getAttribute('href');\r\n      const targetId = href.substring(1); \/\/ Remove the '#' from the href to get the target ID\r\n      const targetElement = document.getElementById(targetId);\r\n      if (!targetElement) return;\r\n\r\n      const targetTop = targetElement.getBoundingClientRect().top + scrollPosition;\r\n      const nextItem = item.nextElementSibling;\r\n      const nextTop = nextItem ? nextItem.getBoundingClientRect().top + scrollPosition : Infinity;\r\n\r\n      if (targetTop <= scrollPosition + 150) {\r\n        if (a.parentElement.parentElement === tocItems) {\r\n          \/\/ The h2 heading is at the root level of the TOC\r\n          activeH2 = { id: targetId, level: 'h2' };\r\n        } \r\n\t\t  else {\r\n          \/\/ The h3 heading is nested under an h2 heading\r\n          const parentH2 = a.parentElement.parentElement.previousElementSibling;\r\n          if (parentH2) {\r\n            const h2Link = parentH2.querySelector('a');\r\n            if (h2Link) {\r\n              const h2Href = h2Link.getAttribute('href');\r\n              const h2Id = h2Href.substring(1);\r\n              activeH2 = { id: h2Id, level: 'h2' };\r\n            }\r\n          }\r\n          activeH3 = { id: targetId, level: 'h3' };\r\n        }\r\n      }\r\n\r\n      if (targetTop > scrollPosition + 150 && nextTop > scrollPosition + 150 && !activeH3) {\r\n        \/\/ Reset the activeH2 when there are no more active h3 headings\r\n        activeH2 = null;\r\n      }\r\n    });\r\n\r\n    \/\/ Update the active state for the TOC items\r\n    tocItems.forEach(item => {\r\n      item.classList.remove('active');\r\n      const a = item.querySelector('a');\r\n      if (a) {\r\n        const href = a.getAttribute('href');\r\n        const targetId = href.substring(1);\r\n        if ((activeH2 && activeH2.id === targetId) || (activeH3 && activeH3.id === targetId)) {\r\n          item.classList.add('active');\r\n        }\r\n      }\r\n    });\r\n  }\r\n\r\n  \/\/ Call scrollSpy for each TOC on window scroll\r\n  const tocClasses = ['list_toc', 'list_toc_float']; \/\/ Add other TOC class names here if you have more than two instances\r\n  tocClasses.forEach(tocClass => {\r\n    window.addEventListener('scroll', () => scrollSpy(tocClass));\r\n  });\r\n<\/script>\r\n\r\n<!-- ToC List for desktop side bar, diganti jadi inject by php, di code snippet \"Sidebar Accordion\" -->\r\n<!-- <script>\r\n\tdocument.addEventListener(\"DOMContentLoaded\", function() {\r\n\r\n        \/\/ Fungsi untuk membuat nested list\r\n        function createNestedList(parentNode, children) {\r\n            if (children.length === 0) return;\r\n\r\n            const nestedUl = document.createElement('ul');\r\n            children.forEach(child => {\r\n                const nestedLi = document.createElement('li');\r\n                const nestedA = document.createElement('a');\r\n                nestedA.textContent = child.title;\r\n                nestedA.href = `#${child.id}`;\r\n                nestedLi.appendChild(nestedA);\r\n                nestedUl.appendChild(nestedLi);\r\n\r\n                if (child.children.length > 0) {\r\n                    createNestedList(nestedLi, child.children);\r\n                }\r\n            });\r\n\r\n            parentNode.appendChild(nestedUl);\r\n        }\r\n\r\n        \/\/ Membuat objek untuk menyimpan daftar h2 dan h3 beserta judulnya\r\n        const headings = [];\r\n\r\n           \/\/ Mengambil semua elemen h2 dan h3\r\n        \/\/ Mengambil semua elemen h2 dan h3\r\n\t\tconst elements = document.querySelectorAll('.td-post-content h2');\r\n\r\n\t\t\tfunction newFormatId(text) {\r\n\t\t\t\tif(text.toLowerCase() === \"key takeaways\") {\r\n\t\t\t\t\treturn;\r\n\t\t\t\t}\r\n\t\t\t\t\r\n\t\t\t\tconst result = text.toLowerCase()\r\n\t\t\t\t.trim()\r\n\t\t\t\t.replace(\/[^\\w\\s-]\/g, '')  \/\/ hapus tanda baca\r\n\t\t\t\t.replace(\/\\s+\/g, '-'); \/\/ ganti spasi jadi \"-\"\r\n\r\n\t\t\t\treturn result;\r\n\t\t\t}\r\n\t\r\n\t\telements.forEach(element => {\r\n\t\t\tif (element.tagName === 'H2') {\r\n\t\t\t\tconst id = newFormatId(element.textContent); \/\/ Hasilkan ID baru\r\n\t\t\t\telement.id = id; \/\/ Tetapkan ID ke elemen h2\r\n\t\t\t\tif (element.textContent.toLowerCase() === \"key takeaways\") {return;} \/\/ Kalau Key Takeaways, jangan dimasukin\r\n\t\t\t\theadings.push({ level: 'h2', id: id, title: element.textContent, children: [] });\r\n\t\t\t} else if (element.tagName === 'H3') {\r\n\t\t\t\tconst id = newFormatId(element.textContent); \/\/ Hasilkan ID baru\r\n\t\t\t\telement.id = id; \/\/ Tetapkan ID ke elemen h3\r\n\t\t\t\tif (headings.length > 0) {\r\n\t\t\t\t\theadings[headings.length - 1].children.push({ level: 'h3', id: id, title: element.textContent, children: [] });\r\n\t\t\t\t}\r\n\t\t\t}\r\n\t\t});\r\n       \/\/ Membuat list HTML dari objek headings\r\n\t\tconst ul = document.getElementById('list_toc');\r\n\t\tlet currentUl = ul;\r\n\t\theadings.forEach(heading => {\r\n\t\t\tconst li = document.createElement('li');\r\n\t\t\tconst a = document.createElement('a');\r\n\t\t\ta.textContent = heading.title;\r\n\t\t\ta.href = `#${heading.id}`; \/\/ Gunakan ID yang baru dihasilkan\r\n\t\t\tli.appendChild(a);\r\n\r\n\t\t\tif (heading.level === 'h2') {\r\n\t\t\t\tcurrentUl = li;\r\n\t\t\t\tul.appendChild(li);\r\n\t\t\t} else if (heading.level === 'h3') {\r\n\t\t\t\tif (!currentUl.lastElementChild || currentUl.lastElementChild.tagName !== 'UL') {\r\n\t\t\t\t\tconst nestedUl = document.createElement('ul');\r\n\t\t\t\t\tcurrentUl.appendChild(nestedUl);\r\n\t\t\t\t\tcurrentUl = nestedUl;\r\n\t\t\t\t}\r\n\t\t\t\tcurrentUl.appendChild(li);\r\n\t\t\t}\r\n\r\n\t\t\tcreateNestedList(li, heading.children);\r\n\t\t});\r\n\t\t\/\/ Dapatkan elemen ul dengan id 'list_toc'\r\n\t\tconst ulFloat = document.getElementById('list_toc');\r\n\r\n\t\t\/\/ Dapatkan isi (child elements) dari ul dengan id 'list_toc'\r\n\t\tconst clonedChildren = ulFloat.cloneNode(true).children;\r\n\r\n\t\t\/\/ Dapatkan elemen ul dengan id 'list_toc_float'\r\n\t\tconst ulToc = document.getElementById('list_toc_float');\r\n\r\n\t\t\/\/ Tambahkan isi yang telah didapatkan dari 'list_toc' ke ul dengan id 'list_toc_float'\r\n\t\tulToc.append(...clonedChildren);\r\n\r\n\r\n        \/\/ Fungsi untuk mengambil tinggi navbar\r\n\t\tfunction getNavbarHeight() {\r\n\t\t\tconst navbar = document.getElementById('tdi_34');\r\n\t\t\treturn navbar ? navbar.offsetHeight : 0;\r\n\t\t}\r\n\r\n\t\t\/\/ Fungsi untuk menambahkan offset posisi scroll\r\n\t\tfunction scrollToElementWithOffset(elementId) {\r\n\t\t\tconst element = document.getElementById(elementId);\r\n\t\t\tif (element) {\r\n\t\t\t\tconst offset = getNavbarHeight();\r\n\t\t\t\tconst elementPosition = element.getBoundingClientRect().top;\r\n\t\t\t\tconst offsetPosition = elementPosition - offset - 40;\r\n\r\n\t\t\t\twindow.scrollBy({\r\n\t\t\t\t\ttop: offsetPosition,\r\n\t\t\t\t\tbehavior: 'smooth'\r\n\t\t\t\t});\r\n\t\t\t}\r\n\t\t}\r\n\r\n\t\t\/\/ Fungsi untuk menangani klik pada tautan judul\r\n\t\tfunction handleTitleClick(event) {\r\n\t\t\tevent.preventDefault();\r\n\t\t\tconst href = event.target.getAttribute('href').substr(1);\r\n\t\t\tscrollToElementWithOffset(href);\r\n\t\t}\r\n\r\n\t\t\/\/ Tambahkan event listener untuk semua tautan judul\r\n\t\tconst titleLinks = document.querySelectorAll('a[href^=\"#\"]');\r\n\t\ttitleLinks.forEach(link => {\r\n\t\t\tlink.addEventListener('click', handleTitleClick);\r\n\t\t});\r\n\t\t\r\n\t});\r\n    <\/script> -->\r\n\n<\/div>\n<p><span style=\"font-weight: 400;\"><strong>Baca juga:<\/strong> <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/blog\/crm-sales-untuk-meningkatkan-penjualan-industri-kelapa-sawit\/\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Tips Meningkatkan Penjualan dalam Industri Kelapa Sawit dengan Software CRM Sales<\/span><\/a><\/p>\n<h2 id=\"1\"><b>SFA vs CRM dalam Penerapan Dunia <\/b><b><i>Sales <\/i><\/b><b>untuk Meningkatkan Penjualan dan Pelayanan Pelanggan<\/b><\/h2>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-39744\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/SFA-vs-CRM-Dalam-Penerapan-Dunia-Sales-untuk-Meningkatkan-Penjualan-dan-Pelanggan.jpeg\" alt=\"\" width=\"700\" height=\"360\" srcset=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/SFA-vs-CRM-Dalam-Penerapan-Dunia-Sales-untuk-Meningkatkan-Penjualan-dan-Pelanggan.jpeg 700w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/SFA-vs-CRM-Dalam-Penerapan-Dunia-Sales-untuk-Meningkatkan-Penjualan-dan-Pelanggan-300x154.jpeg 300w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/SFA-vs-CRM-Dalam-Penerapan-Dunia-Sales-untuk-Meningkatkan-Penjualan-dan-Pelanggan-150x77.jpeg 150w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/SFA-vs-CRM-Dalam-Penerapan-Dunia-Sales-untuk-Meningkatkan-Penjualan-dan-Pelanggan-696x358.jpeg 696w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p><i><span style=\"font-weight: 400;\">Sales force automation <\/span><\/i><span style=\"font-weight: 400;\">ini <\/span><span style=\"font-weight: 400;\">khusus untuk membantu tim <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\"> melakukan penjualan lebih efisien. Dengan dukungan sistem otomatisasi, memungkinkan tim <\/span><i><span style=\"font-weight: 400;\">sales <\/span><\/i><span style=\"font-weight: 400;\">untuk menjual produk lebih banyak. Cara kerja aplikasi <\/span><i><span style=\"font-weight: 400;\">sales force automation<\/span><\/i><span style=\"font-weight: 400;\"> cukup sederhana. SFA umumnya terhubung dengan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/penjualan\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">System CRM<\/span><\/i><\/a><span style=\"font-weight: 400;\">. Bisnis pun dapat melihat penjualan, daftar penagihan, target yang telah tercapai hingga mendokumentasikan perjalanan penjualan produk.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Beberapa tugas yang SFA lakukan dapat terselesaikan oleh platform CRM. Banyak bisnis melihat peningkatan dalam pertumbuhan mereka dengan memanfaatkan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/penjualan\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Aplikasi <\/span><i><span style=\"font-weight: 400;\">Hash CRM-Sales<\/span><\/i><\/a><span style=\"font-weight: 400;\"> melalui penyesuaian dan integrasi CRM. Ini membantu dalam pencarian calon pelanggan, penjualan kolaboratif, manajemen kontak, dan perampingan hubungan pelanggan. Tidak boleh hanya mengandalkan otomasi tenaga penjualan saja karena itu hanya bertanggung jawab untuk memulai proses penjualan. Setelah ini, CRM dapat <\/span><span style=\"font-weight: 400;\">mengambil alih dan memastikan bahwa pelanggan tetap menjadi klien untuk tahun-tahun mendatang.<\/span><\/p>\n<h2 id=\"2\"><b>Pengertian SFA &amp; CRM<\/b><\/h2>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-39745 size-full\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Pengertian-CRM-SFA.jpeg\" alt=\"CRM adalah strategi bisnis yang memadukan proses, manusia dan teknologi. Membantu menarik prospek penjualan, mengkonversi mereka menjadi pelanggan.\" width=\"700\" height=\"360\" srcset=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Pengertian-CRM-SFA.jpeg 700w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Pengertian-CRM-SFA-300x154.jpeg 300w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Pengertian-CRM-SFA-150x77.jpeg 150w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Pengertian-CRM-SFA-696x358.jpeg 696w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Pengertian <\/span><i><span style=\"font-weight: 400;\">Sales Force Automation <\/span><\/i><span style=\"font-weight: 400;\">(SFA) adalah sebuah sistem atau aplikasi yang dirancang untuk membuat kegiatan penjualan menjadi lebih mudah, cepat dan sederhana. Selain itu, SFA mengotomatiskan alur kerja tim penjualan dan mempermudah proses administrasi perusahaan. SFA menjadi bagian penting untuk hubungan ke customer. <\/span><span style=\"font-weight: 400;\">Sedangkan, pengertian<\/span><i><span style=\"font-weight: 400;\"> Customer Relationship Management <\/span><\/i><span style=\"font-weight: 400;\">(CRM) adalah strategi bisnis yang memadukan proses, manusia dan teknologi. Membantu menarik prospek penjualan, mengkonversi mereka menjadi pelanggan, dan mempertahankan pelanggan yang sudah ada, pelanggan yang puas dan <\/span><a href=\"https:\/\/plus.kapanlagi.com\/arti-loyal-adalah-kesetiaan-beserta-penjelasan-menurut-ahli-dan-jenisnya-325191.html\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">loyal<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jadi, perbedaan mendasar yang dapat kamu pahami yaitu, jika Sales Force Automation (SFA) berpusat pada manajemen penjualan, sedangkan Customer Relationship Management (CRM) berfokus pada peningkatan hubungan pelanggan dan memberikan pengalaman pelanggan yang tak tertandingi. Cara kerja SFA yaitu <\/span><span style=\"font-weight: 400;\">bertanggung jawab dalam mengelola strategi penjualan hingga penggunaan teknologi untuk meningkatkan kualitas layanan dan penjualan.<\/span><\/p>\n<h3><i><span style=\"font-weight: 400;\">1. Sales force automation <\/span><\/i><span style=\"font-weight: 400;\">(SFA)\u00a0<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Setelah mengetahui pengertian SFA<\/span><i><span style=\"font-weight: 400;\">,<\/span><\/i><span style=\"font-weight: 400;\"> Anda mungkin masih bingung tugas apa saja yang dikerjakan oleh SFA ini. Adapun proses penjualan yang otomatis diselesaikan oleh<\/span><i><span style=\"font-weight: 400;\"> sales force automation <\/span><\/i><span style=\"font-weight: 400;\">yaitu memantau aktivitas tim penjualan, otomatisasi proses penjualan, mengarahkan prospek secara otomatis, membuat laporan terkini, serta menjadwalkan <\/span><i><span style=\"font-weight: 400;\">follow-up.<\/span><\/i><\/p>\n<h3><i><span style=\"font-weight: 400;\">2. Customer relationship management <\/span><\/i><span style=\"font-weight: 400;\">(CRM)<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Layaknya SFA, CRM juga untuk melakukan pencatatan secara otomatis. Akan tetapi, CRM fokus pada hubungan tenaga <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\"> dan pelanggan. Adapun kelebihan CRM ini dapat merapikan data pelanggan dan mudah dalam memantau <\/span><i><span style=\"font-weight: 400;\">sales progress. <\/span><\/i><span style=\"font-weight: 400;\">Tujuan<\/span><span style=\"font-weight: 400;\"> dari adanya CRM yaitu meningkatkan hubungan antara perusahaan dengan pelanggan yang sudah ada untuk meningkatkan pendapatan perusahaan.<\/span><\/p>\n<style>\r\n.cta-in-article-image .desktop-banner{\r\n    display: none;\r\n    text-align: center;\r\n}\r\n.cta-in-article-image .desktop-mobile{\r\n    display: block;\r\n    text-align: center;\r\n    width: 100%;\r\n}\r\n\t.cta-in-article a {\r\n\t\tfont-size: 0px !important;\r\n\t\tcolor: #fff; \r\n\t\tpadding: 0px !important; \r\n\t\tborder-radius: 0px !important; \r\n\t\tdisplay: block !important; \r\n\t\ttext-decoration: none; \r\n\t}\r\n\t\r\n\t.cta-in-article {\r\n\t\tmargin: 0px !important;\r\n\t\tpadding: 0px !important;\r\n\t\tbox-shadow: none !important;\r\n\t}\r\n\t\r\n@media (min-width: 650px) {\r\n    .cta-in-article-image .desktop-banner {\r\n        display: block!important;\r\n    }\r\n}\r\n@media (min-width: 650px) {\r\n   .cta-in-article-image .desktop-mobile {\r\n        display: none!important;\r\n    }\r\n}\r\n<\/style>\r\n<div class=\"cta-in-article-image\">\r\n\t<a href=\"https:\/\/www.hashmicro.com\/id\/offer\/download-skema-harga-software-erp?blog&utm_source=blog&medium=banner-article\" target=\"_blank\" rel=\"noopener\">\r\n\t\t<div id=\"desktop-banner-container\">\r\n\t\t\t<div class=\"desktop-banner\">\r\n\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/10\/02.Skema-Harga-web-resized.webp\" alt=\"download skema harga software erp\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div id=\"mobile-banner-container\">\r\n\t\t\t<div class=\"desktop-mobile\">\r\n\t\t\t\t<img decoding=\"async\" width=\"372\" height=\"465\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/10\/02.-Skema-Harga-Mobile-372px.webp\" alt=\"download skema harga software erp\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/a>\r\n<\/div>\n<h2 id=\"3\"><b>Bagaimana Cara Kerja SFA vs CRM<\/b><\/h2>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter size-full wp-image-39747\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Bagaimana-Cara-Kerja-SFA-vs-CRM.jpeg\" alt=\"\" width=\"700\" height=\"360\" srcset=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Bagaimana-Cara-Kerja-SFA-vs-CRM.jpeg 700w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Bagaimana-Cara-Kerja-SFA-vs-CRM-300x154.jpeg 300w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Bagaimana-Cara-Kerja-SFA-vs-CRM-150x77.jpeg 150w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Bagaimana-Cara-Kerja-SFA-vs-CRM-696x358.jpeg 696w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Selain mengetahui apa itu SFA, Anda juga perlu memahami cara kerja<\/span><i><span style=\"font-weight: 400;\"> sales force automation.<\/span><\/i><span style=\"font-weight: 400;\"> Cara kerja SFA sebenarnya cukup sederhana karena SFA bekerja dengan mengikuti siklus penjualan atau <\/span><i><span style=\"font-weight: 400;\">sales cycle <\/span><\/i><span style=\"font-weight: 400;\">untuk memudahkan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/blog\/sales-dalam-perusahaan\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">sales<\/span><\/i><\/a> <span style=\"font-weight: 400;\">dalam menyelesaikan tugasnya. Secara umum SFA berkembang dengan berbasis <\/span><i><span style=\"font-weight: 400;\">cloud<\/span><\/i><span style=\"font-weight: 400;\"> atau web yang terhubung dengan <\/span><i><span style=\"font-weight: 400;\">database <\/span><\/i><span style=\"font-weight: 400;\">atau sistem perusahaan. Sehingga <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\"> dan unit kerja terkait selalu terhubung kapan saja dan di mana saja secara langsung. SFA juga Membantu Tim Sales Fokus pada Tugas-Tugas Penting.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Sedangkan cara kerja<\/span> <a href=\"https:\/\/www.hashmicro.com\/id\/blog\/sistem-crm\/\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">Customer Relationship Management<\/span><\/i><\/a><span style=\"font-weight: 400;\"> (CRM)<\/span> <span style=\"font-weight: 400;\">ini dengan cara menciptakan lingkaran komunikasi antara perusahaan dengan pelanggannya. Ini adalah sebuah kunci untuk membangun hubungan yang sehat antara pelanggan dengan perusahaan. Komunikasi tersebut bisa Anda lakukan dengan cara menentukan saluran komunikasi untuk bisa berinteraksi dengan pelanggan baik dengan via <\/span><i><span style=\"font-weight: 400;\">offline<\/span><\/i><span style=\"font-weight: 400;\"> maupun <\/span><i><span style=\"font-weight: 400;\">online. <\/span><\/i><a href=\"https:\/\/www.hashmicro.com\/id\/blog\/software-crm-terbaik\/\"><span style=\"font-weight: 400;\">Aplikasi CRM <\/span><\/a><span style=\"font-weight: 400;\">ini <\/span><span style=\"font-weight: 400;\">sangat penting bagi perkembangan sebuah bisnis. Hal itu bisa meningkatkan profit dalam penjualan perusahaan Anda.<\/span><\/p>\n<h2 id=\"4\"><b>Fungsi SFA vs CRM<\/b><\/h2>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-39748 size-full\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Fungsi-SFA-vs-CRM.jpeg\" alt=\"SFA dan CRM Fungsinya yaitu dapat membantu bisnis dan penjualan dalam melakukan proses perencanaan, penyusunan strategi dan target, penerapan, monitoring, hingga evaluasi penjualan untuk mencapai target yang telah ditentukan.\" width=\"700\" height=\"360\" srcset=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Fungsi-SFA-vs-CRM.jpeg 700w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Fungsi-SFA-vs-CRM-300x154.jpeg 300w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Fungsi-SFA-vs-CRM-150x77.jpeg 150w, https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2022\/09\/Fungsi-SFA-vs-CRM-696x358.jpeg 696w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">CRM dan SFA adalah modul untuk memudahkan para <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\"> untuk menghubungi prospek, pelanggan dan untuk memproses penjualan dengan cara yang lebih singkat tanpa melewati proses yang berbelit. Fungsinya yaitu dapat membantu bisnis dan penjualan dalam melakukan proses perencanaan, penyusunan strategi dan target, penerapan, <\/span><a href=\"https:\/\/id.wikipedia.org\/wiki\/Pemantauan_dan_evaluasi\" target=\"_blank\" rel=\"noopener\"><i><span style=\"font-weight: 400;\">monitoring<\/span><\/i><\/a><span style=\"font-weight: 400;\">, <\/span><span style=\"font-weight: 400;\">hingga evaluasi penjualan untuk mencapai target yang telah ditentukan. SFA juga dapat mengawasi dan mengarahkan penjualan pada masa depan dalam berbagai tahap, yang memungkinkan manajer untuk menjawab beberapa pertanyaan penting terkait penjualan.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Salah satu langkah yang dapat tim <\/span><i><span style=\"font-weight: 400;\">sales <\/span><\/i><span style=\"font-weight: 400;\">ambil adalah untuk bekerja cerdas dengan implementasi <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/penjualan\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">\u00a0Aplikasi <\/span><i><span style=\"font-weight: 400;\">Hash CRM-Sales HashMicro<\/span><\/i><\/a><span style=\"font-weight: 400;\">. SFA &amp; CRM sendiri memiliki fungsi dan manfaat yang cukup potensial untuk memperbaiki kinerja tim <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\">. Solusi yang tepat\u00a0 untuk mengatasi masalah tersebut adalah dengan melatih tim <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\"> untuk bekerja lebih cerdas dibandingkan harus bekerja cepat. Karena, bekerja cepat bukan berarti efisien dan efektif. Namun jika <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\"> bekerja cerdas, mereka akan lebih fokus untuk menerapkan langkah-langkah terbaik untuk mencapai penjualan.<\/span><\/p>\n<h2 id=\"5\"><b>Kesimpulan<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Persaingan bisnis dan penjualan yang semakin meningkat, data-data prospek yang semakin tidak teratur, siklus penjualan yang terlalu panjang seperti menambah beban <\/span><i><span style=\"font-weight: 400;\">sales <\/span><\/i><span style=\"font-weight: 400;\">untuk dapat bekerja lebih produktif dan efisien. Semakin banyak masalah yang Anda hadapi, tentu semakin banyak pula usahanya. Hal ini pun tentu akan membawa dampak negatif bagi tim <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\"> yang tidak dapat mencapai penjualan pada akhir proses. Rasa frustasi akan kinerja dari dalam dirinya menambah masalah dari sisi pribadi <\/span><i><span style=\"font-weight: 400;\">sales<\/span><\/i><span style=\"font-weight: 400;\"> itu sendiri. maka dari <\/span><span style=\"font-weight: 400;\">\u00a0itu, tingkatkan produktivitas tim penjualan Anda dengan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/penjualan\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Aplikasi <\/span><i><span style=\"font-weight: 400;\">CRM-Sales <\/span><\/i><\/a><span style=\"font-weight: 400;\">penjualan berbasis web terlengkap <\/span><i><span style=\"font-weight: 400;\">HashMicro.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Karena kedua fokus strategi penerapan dalam manajemen penjualan ini untuk meningkatkan hubungan pelanggan, <\/span><span style=\"font-weight: 400;\">strategi inti dari dalam bisnis ini yang mengintegrasikan proses-proses dan fungsi-fungsi internal dengan semua jaringan eksternal untuk menciptakan serta mewujudkan nilai bagi para konsumen sasaran secara profitabel. Dan juga,<\/span><span style=\"font-weight: 400;\"> Integrasikan dengan <\/span><a href=\"https:\/\/www.hashmicro.com\/id\/penjualan\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">Sistem<\/span><i><span style=\"font-weight: 400;\"> CRM-Leads HashMicro<\/span><\/i><\/a> <span style=\"font-weight: 400;\">untuk memudahkan Anda mengidentifikasi prospek terbaik, mengestimasi revenue, memonitor status prospek, dan lain-lain. Dapatkan <a href=\"https:\/\/www.hashmicro.com\/id\/tour-produk-gratis\/\">demo gratis<\/a> sekarang!<\/span><\/p>\n<a href=\"https:\/\/www.hashmicro.com\/id\/crm?medium=moneysite-banner\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/02\/08.-CRM-Software-Leads-Web.webp\" data-desktop-src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/02\/08.-CRM-Software-Leads-Web.webp\" data-mobile-src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2025\/02\/08.-CRM-Software-Leads-Mobile.webp\" alt=\"CRMLeads\" class=\"responsive-image-banner\"><\/a>\r\n\r\n<script>\r\n    \/\/ check which image to use based on screensize\r\n    document.addEventListener(\"DOMContentLoaded\", function() {\r\n        function updateImageSource() {\r\n            var images = document.querySelectorAll('.responsive-image-banner');\r\n            var screenWidth = window.innerWidth;\r\n\r\n            images.forEach(function(img) {\r\n                var mobileSrc = img.getAttribute('data-mobile-src');\r\n                var desktopSrc = img.getAttribute('data-desktop-src');\r\n\r\n                if (screenWidth < 576 && mobileSrc) {\r\n                    img.setAttribute('src', mobileSrc);\r\n                } else {\r\n                    img.setAttribute('src', desktopSrc);\r\n                }\r\n            });\r\n        }\r\n\r\n        \/\/ Initial check\r\n        updateImageSource();\r\n\r\n        \/\/ Update on resize\r\n        window.addEventListener('resize', updateImageSource);\r\n    });\r\n<\/script>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"Apa itu CRM?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"CRM adalah alat, strategi, atau proses apa pun yang membantu bisnis mengelola dan mengakses data pelanggan dengan lebih baik. Pada awalnya CRM mengandalkan tulisan tangan dan Rolodex. Customer relationship management adalah sebuah strategi untuk mencampurkan proses, manusia, dan teknologi menjadi satu. Aplikasi CRM mampu membantu perusahaan dalam mengelola data pelanggan dan proses penjualan perusahaan. Hal itulah yang membuat software CRM menjadi salah satu sistem wajib yang harus dimiliki perusahaan.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Apa manfaat software CRM?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Sistem CRM berperan sangat esensial dalam pengembangan bisnis. Software CRM bermanfaat untuk menjaga retensi dengan konsumen tetap dalam satu jaringan. Customer Relationship Management juga dapat meningkatkan kolaborasi antar tim sehingga proses kerja dalam bisnis menjadi lebih terintegrasi dan efisien. Hal itulah yang membuat aplikasi data pelanggan menjadi hal wajib bagi perusahaan untuk mengembangkan bisnisnya.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Mengapa perusahaan memerlukan aplikasi CRM?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Dalam kegiatan operasional, CRM membantu dalam efisisensi dan efektivitas bisnis. Jika tidak menerapkan software CRM, maka proses kerja karyawan akan menggunakan cara manual untuk melakukan input data. Hal ini menyebabkan lambatnya proses kerja dan tidak adanya integrasi antara berbagai macam divisi dalam satu database. Aplikasi CRM adalah aplikasi yang mampu mengintegrasikan seluruh proses bisnis mulai dari penjualan hingga menyimpan data pelanggan secara aman. Cloud CRM dapat meningkatkan penyimpanan data pelanggan dibandingkan dengan cara manual.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"Bagaimana jika perusahaan tidak menerapkan CRM?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Perkembangan teknologi dan besarnya perusahaan membuat mereka membutuhkan software CRM yang mampu memudahkan proses bisnisnya. Software CRM dapat mengotomatiskan pendataan pelanggan dan memudahkan proses penjualan dari awal hingga akhir. Sistem CRM dapat menjalin hubungan jangka panjang antara perusahaan dan pelanggan. Hal itu tentu dapat meningkatkan penjualan perusahaan berdasarkan data pelanggan yang ada.\"\n    }\n  }]\n}\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Sales Force Automation (SFA) mengacu pada berbagai perangkat lunak atau aplikasi manajemen penjualan dan juga secara eksklusif oleh tim penjualan untuk mengatur dan mengelola kontak dan peluang dalam satu pandangan terpusat. Selain itu, juga untuk memperkirakan dan membuat laporan untuk manajemen penjualan. Sedangkan, Customer Relationship Management (CRM) mengacu pada pengelolaan interaksi pelanggan, dengan seluruh siklus [&hellip;]<\/p>\n","protected":false},"author":20,"featured_media":140076,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[4],"tags":[],"class_list":{"0":"post-39028","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-crm"},"acf":{"post_reviewer":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.1 (Yoast SEO v25.1) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Perbedaan Antara SFA vs CRM dalam Dunia Sales<\/title>\n<meta name=\"description\" content=\"SFA adalah aplikasi yang dirancang untuk membantu tugas-tugas penjualan semakin mudah, cepat dan sederhana.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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