Complete Call Center System

Systemize your business' incoming & outgoing calls

Track and automate all incoming & outgoing calls and analyze in depth reports of your company's calls. Track your customer's database, calls and manage tickets, allowing your agents to manage calls easily.

Get Free Consultation

Call Center Software

Enable your customers' call to get routed to the correct agents through IVR,track all incoming and outgoing calls and generate analytics. Integrated to the CRM, EQUIP Call Center System allows you to generate in depth reports based on demographics as well as internal analytics.

Singapore Call Center Software System
  • Manage routings through the IVR. Eliminate the need to transfer callers from agent to agent, callers are routed to the right agent the moment their calls connect.
  • Reduce average handle time and increase agent efficiency with automated workflows.
  • Help your team achieve its maximum potential with call monitoring capabilities and customized reporting.
  • Generate in depth reports on the incoming, outgoing calls and the agents' performances

Contact Us

Here are HashMicro Singapore's Helpdesk Software Features:


  • Call Routing based on agent's details
  • Customizable IVR & workflow
  • Customers Database & Profiling
  • Manage list of outgoing calls
  • Agents, Team & Skills Management
  • Modern Interface Dashboard
  • Record your calls with customer with PBX
  • In Depth Call Center Reports Generation
Singapore Call Center Software System

Main Features

TICKETING MANAGEMENT

Track and prioritize all the tickets, each ticket can be marked with different levels of priorities and managed through different agents. Agents can group the tickets based on categories, status, date, etc.

EMAILS & CALLS MANAGEMENT

All emails and calls for each ticket will be logged to each ticket. Agents can also reply to the emails directly through the ticket and it will be logged. Integrateable to any email server.

AGENTS & TEAMS

EQUIP allows you to setup multiple teams through the system and assign rules for each team, such as the type of emails / calls they should be receiving, notifications, and many more.

Ticket Portal

Your customers can also come to the website to submit and track their tickets. Agents' response will also automatically notify the customers and they can login to the portal to view their ticket.

LIVE CHAT SUPPORT

EQUIP Helpdesk System also comes with in built live chat which you can integrate with your website. All the live chat will automatically go to the system where your agent can response, and eventually record as ticket.

IN DEPTH REPORTS

Get a clear overview of the service help desk performance. Generate ticket reports per agent, per month, category and many more. Managers can then generate any dynamic reports based on the fields and generate visual reports.

HashMicro Call Center System can be integrated with CRM, Helpdesk Ticketing for a holistic call center solution. Track incoming and outgoing calls with the CRM, and generate in depth reports.

Call Center Software System
  • Integrate Call Center Software with the Helpdesk to manage call supports for your customer service.
  • Keep track of the customer's tickets by integrating with HashMicro Customer Relationship Management (CRM)
  • With the complete integration of the Helpdesk System, CRM & Call Center Software, you would be able to get a fully integrated service helpdesk channel to serve your customers.

Check Out Call Center Software
or
Check Out CRM

FAQ

General Enquiries
Yes, as our software promotes productivity and is designed to boost your company's business efficiency. You can claim several government grants like PIC, CDG & iSprint. Claim percentage for CDG & iSprint is up to 70% and 40% for PIC.
Support is one of our company's forte, and one of the parts which our company cares the most. We provide 3 lines of support. Firstly, your project manager, secondly, our call hotline, which is available during business hours. Lastly, we have a portal support, available 24 / 7, to ensure your software working seamlessly.
HashMicro has a long history of successful & satisfied ERP implementations, and one of HashMicro's core values is to uphold customer satisfaction, meaning we will do our best to bring the best services to our customers. We also innovate new features & upgrades to keep up to date with the latest trends. Our clients are entitled to the updates at free of cost.
Software Enquiries
Our softwares are ready products that are constantly being upgraded by our research & development team. We also understand that each industry has different needs, hence our softwares are equipped with wide range of functions / modules that are tailored for each industry.
Yes, we do customize our products to meet our clients' unique needs. Depending on the requirements, we may even have the ready add-ons or modules built beforehand.
Yes, we have a mobile app version of our software to better help your company automate your business better. Our mobile app covers a wide range of functionalities depending on the module you are looking for.

GET IN TOUCH WITH US

For 4 years now I've been running my retail business and bookkeeping was my biggest obstacle. Now with HashMicro's accounting system I feel like I've made the best decision in my life since bookkeeping has never been as easier as now.
Singapore Cloud ERP Software Solution Provider

Dylan Wei

Managing Director, ThursdaySuits

With the end of the year coming up, we had so many things to think about and it was with efficient help of HashMicro that we managed to get everything up and running on time, including our website which is receiving positive feedback from our customers.
Singapore Cloud ERP Software Solution Provider

Aik Koan Heng

Founder, Acewerks

Our bakery is busy every day and often bookkeeping gives us a lot of headache. But with the help of Hashmicro’s ERP system, we can now focus more on improving our patisseries’ quality instead of stressing over bookkeeping.
Singapore Cloud ERP Software Solution Provider

Angelina Lin

General Manager, Angelicious

I’ve been the owner of a small business for several years now and technical matters and new technologies were never my strong side, but with HashMicro's help, my accounting & keeping track of my inventory has never been this simple.
Singapore Cloud ERP Software Solution Provider

Wong Cheok Lup

Founder, Monocle TinkerEdge

As a new startup company we had so many things to think about and it was with efficient help of HashMicro that we managed to get everything up and running on time, including our website which is receiving positive feedback from our customers.
Singapore Cloud ERP Software Solution Provider

Tiffany Lim

Founder, Antioxie

I always hated the time of the year when I had to do audits and taxes because my accounts were spread across multiple systems. With HashMicro accounting system all my accounts are in one place and a lot more manageable.
Singapore Cloud ERP Software Solution Provider

Jared Lin

Management consultant, ManChampagne

FEATURED CLIENTS

HashMicro ERP System
HashMicro ERP System
HashMicro ERP System
HashMicro ERP System
HashMicro ERP System
HashMicro ERP System