Complete Call Center System

Systemize your business' incoming & outgoing calls

Track and automate all incoming & outgoing calls and analyze in depth reports of your company's calls. Track your customer's database, calls and manage tickets, allowing your agents to manage calls easily.

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Call Center Software

Enable your customers' call to get routed to the correct agents through IVR,track all incoming and outgoing calls and generate analytics. Integrated to the CRM, EQUIP Call Center System allows you to generate in depth reports based on demographics as well as internal analytics.

Singapore Call Center Software System
  • Manage routings through the IVR. Eliminate the need to transfer callers from agent to agent, callers are routed to the right agent the moment their calls connect.
  • Reduce average handle time and increase agent efficiency with automated workflows.
  • Help your team achieve its maximum potential with call monitoring capabilities and customized reporting.
  • Generate in depth reports on the incoming, outgoing calls and the agents' performances

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Here are HashMicro Singapore's Helpdesk Software Features:


  • Call Routing based on agent's details
  • Customizable IVR & workflow
  • Customers Database & Profiling
  • Manage list of outgoing calls
  • Agents, Team & Skills Management
  • Modern Interface Dashboard
  • Record your calls with customer with PBX
  • In Depth Call Center Reports Generation
Singapore Call Center Software System

Main Features

TICKETING MANAGEMENT

Track and prioritize all the tickets, each ticket can be marked with different levels of priorities and managed through different agents. Agents can group the tickets based on categories, status, date, etc.

EMAILS & CALLS MANAGEMENT

All emails and calls for each ticket will be logged to each ticket. Agents can also reply to the emails directly through the ticket and it will be logged. Integrateable to any email server.

AGENTS & TEAMS

EQUIP allows you to setup multiple teams through the system and assign rules for each team, such as the type of emails / calls they should be receiving, notifications, and many more.

Ticket Portal

Your customers can also come to the website to submit and track their tickets. Agents' response will also automatically notify the customers and they can login to the portal to view their ticket.

LIVE CHAT SUPPORT

EQUIP Helpdesk System also comes with in built live chat which you can integrate with your website. All the live chat will automatically go to the system where your agent can response, and eventually record as ticket.

IN DEPTH REPORTS

Get a clear overview of the service help desk performance. Generate ticket reports per agent, per month, category and many more. Managers can then generate any dynamic reports based on the fields and generate visual reports.

HashMicro Call Center System can be integrated with CRM, Helpdesk Ticketing for a holistic call center solution. Track incoming and outgoing calls with the CRM, and generate in depth reports.

Call Center Software System
  • Keep track of your call center agent performance, manage their salaries, their working hours and their sick and annual leaves with the help of our HRM System.
  • Our Help Desk & Ticketing System allows your agents to track and prioritize their tickets more optimally and enables customers to track their ticket statuses
  • Generate more qualified leads, create your sales pipeline more easily and track your opportunities as they move through your sales process with our CRM System.

Click here to know more about our:

HRM System
or
Help Desk & Ticketing System
or
CRM System

FAQ

General Enquiries
Yes, as our software promotes productivity and is designed to boost your company's business efficiency. You can claim several government grants like PIC, CDG & iSprint. Claim percentage for CDG & iSprint is up to 70% and 40% for PIC.
Support is one of our company's forte, and one of the parts which our company cares the most. We provide 3 lines of support. Firstly, your project manager, secondly, our call hotline, which is available during business hours. Lastly, we have a portal support, available 24 / 7, to ensure your software working seamlessly.
HashMicro has a long history of successful & satisfied ERP implementations, and one of HashMicro's core values is to uphold customer satisfaction, meaning we will do our best to bring the best services to our customers. We also innovate new features & upgrades to keep up to date with the latest trends. Our clients are entitled to the updates at free of cost.
Software Enquiries
Our softwares are ready products that are constantly being upgraded by our research & development team. We also understand that each industry has different needs, hence our softwares are equipped with wide range of functions / modules that are tailored for each industry.
Yes, we do customize our products to meet our clients' unique needs. Depending on the requirements, we may even have the ready add-ons or modules built beforehand.
Yes, we have a mobile app version of our software to better help your company automate your business better. Our mobile app covers a wide range of functionalities depending on the module you are looking for.

GET IN TOUCH WITH US

As a herbal product manufacturer and distributor that has been operating since 2002, the number of our customers keeps growing every day. Thanks to EQUIP, we’re now able to simplify our operations especially accounting, sales, purchasing and production. It has enabled us to exceed our customer expectations as well.
Singapore Cloud ERP Software Solution Provider

Bee Choo Origin Group

EQUIP has helped us improve the efficiency of our educational institution. We used to manage our daily tasks manually and it was difficult to get things done quickly. With the help of an easy-to-implement ERP System for School, everything has become much simpler and we can focus more on enhancing our school programs.
Singapore Cloud ERP Software Solution Provider

PERGAS

We have been handling so many interior design projects for 35 years and one of our objectives is to increase our business productivity and efficiency. In order to achieve that, we have to be able to streamline our business processes. After having implemented EQUIP, we’re able to improve our time management and simplify our customer payments, thus encouraging our staff to be more productive.
Singapore Cloud ERP Software Solution Provider

DBA

We love the results we’ve gained from implementing EQUIP ERP for the effectiveness of our bridal business. Customers are our most valuable assets and it’s very important for us to be able to meet their demands. EQUIP has helped us improve our customer relationship and automate most of our operations from inventory to contract management.
Singapore Cloud ERP Software Solution Provider

The Gown Warehouse

Inventory management is one of the most important components to our company, since we have to take care of many products we receive from suppliers coming from various countries. With the help of HashMicro, we have managed to simplify our inventory tracking, save valuable label production time and deliver a faster production process.
Singapore Cloud ERP Software Solution Provider

HelaSpice

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