{"id":73495,"date":"2025-07-01T08:18:06","date_gmt":"2025-07-01T08:18:06","guid":{"rendered":"https:\/\/www.hashmicro.com\/blog\/?p=73495"},"modified":"2025-07-01T08:18:34","modified_gmt":"2025-07-01T08:18:34","slug":"repeat-purchase-rate","status":"publish","type":"post","link":"https:\/\/www.hashmicro.com\/blog\/repeat-purchase-rate\/","title":{"rendered":"Repeat Purchase Rate: Calculation, Importance, and Best Practices"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Imagine if every customer came to your store, made a one-time purchase, and never returned. Over time, your marketing expenses would rise, while your revenue might struggle to grow consistently. This situation not only reduces profitability but also weakens your long-term business stability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In Singapore&#8217;s competitive retail environment, companies with higher repeat purchase rates are known to perform better financially. Businesses that focus on customer retention can reduce acquisition costs and experience stronger cash flow. Local benchmarks show that well-managed companies often achieve repeat purchase rates above 25 percent.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To address this issue, business owners are turning to data-driven strategies and tools such as <\/span><a href=\"https:\/\/www.hashmicro.com\/pos-system\"><span style=\"font-weight: 400;\">POS software<\/span><\/a><span style=\"font-weight: 400;\">. These solutions not only track customer behavior but also support engagement tactics that keep buyers coming back. In this article, you\u2019ll learn how to calculate repeat purchase rate, why it matters, and how to increase it effectively.<\/span><\/p>\n<table style=\"border-collapse: collapse; background-color: #fffacd; box-shadow: 0 4px 8px rgba(0, 0, 0, 0.1); border-radius: 25px 25px 25px 25px;\" width=\"100%\">\n<tbody>\n<tr>\n<td style=\"padding: 15px; border: none;\">\n<h3 style=\"margin-bottom: 10px;\"><span style=\"background-color: #990000; color: #ffffff; padding: 5px;\"><b>Key Takeaways<\/b><\/span><\/h3>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><a href=\"#pengertian\">Repurchase Rate (RPR) is<\/a> the percentage of customers who make repeat purchases within a certain period. This reflects the strength of customer relationships.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The <a href=\"#penting\">importance of the Repurchase Rate<\/a> lies in its ability to demonstrate business stability, customer loyalty, and long-term revenue growth without overly relying on new customer acquisition.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.hashmicro.com\/pos-system\"><span style=\"font-weight: 400;\">HashMicro POS Software<\/span><\/a><span style=\"font-weight: 400;\"> supports RPR improvement by facilitating real-time customer tracking, personalized promotions, and automated interactions to strengthen post-sales relationships.<\/span><span style=\"font-weight: 400;\"><style>\r\n.button-cta-custom {\r\n    background-color: #8a0e19;\r\n    color: #fff !important;\r\n    -webkit-transition: all .3s ease;\r\n    transition: all .3s ease;\r\n    padding: 8px 24px;\r\n    display: inline-block;\r\n    border-radius: 8px;\r\n    font-size: 16px;\r\n    font-weight: bold;\r\n}\r\n.button-cta-custom:hover{\r\n\tbackground-color:#991b26\t\t\r\n}\r\n<\/style>\r\n<a class=\"button-cta-custom\" href=\"https:\/\/www.hashmicro.com\/free-product-tour\/?medium=cta-button\" target=\"_blank\">Book a Demo Now!<\/a><\/span><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.hashmicro.com\/free-product-tour\/?medium=free-product-tour\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" width=\"712\" src=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/11\/Free-Product-Tour-resized.webp\" alt=\"Free Demo\"><\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\"><!-- <div id=\"toc_group_article\" style=''>\r\n\t<p style='font-size:25px;font-weight:bold; margin-bottom:0px'>\r\n\t\tTable of Content:\r\n\t<\/p>\r\n\t<ul id=\"list_toc\" class='list_toc'><\/ul>\r\n<\/div> -->\r\n\r\n<!-- <div class=\"dropdown-fixed-top\" id=\"dropdown-fixed-top\">\r\n\t<div class=\"row\">\r\n\t\t<p id=\"pilihDaftarIsi\">Table of Content<\/p>\r\n\t\t<p><i class=\"td-icon-menu-down\"><\/i><\/p>\r\n\t<\/div>\r\n\t\r\n\t<div>\r\n\t\t<ul id=\"list_toc_top\" class='list_toc'><\/ul>\r\n\t<\/div>\r\n<\/div> -->\r\n\r\n<div id=\"placeholder-toc\"><\/div>\r\n<div id=\"toc\">\r\n    <div class=\"header\">\r\n\t<span class=\"toc-title\" id=\"toc-title\">Table of Content<\/span>\t\r\n\t <i class=\"toc-icon\">\r\n        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"30\" height=\"30\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#000\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\" class=\"header-icon\">\r\n          <path d=\"m6 9 6 6 6-6\" \/>\r\n        <\/svg>\r\n      <\/i>\r\n\t<\/div>\r\n    <div class=\"list\">\r\n      <ul id=\"toc-list\"><\/ul>\r\n    <\/div>\r\n <\/div>\r\n\r\n<style>\r\n\t@media (max-width: 992px) {\r\n\t\t#toc_group_article {\r\n\t\t\tpadding-top: 24px;\r\n\t\t}\r\n\t}\r\n\t\r\n\t#list_toc_float {\r\n\t\tmax-height: calc(100vh - 250px);\r\n\t\toverflow-y: auto;\r\n\t}\r\n\t\r\n\t#list_toc_top {\r\n\t\tdisplay: none;\r\n\t\tbackground: #fff;\r\n\t\tmargin-bottom: 4px;\r\n\t}\r\n\t\r\n\t#list_toc_top li {\r\n\t\tdisplay: block;\r\n\t\tmargin-left: 0;\r\n\t\tlist-style: none;\r\n\t}\r\n\t\r\n\t#list_toc_top a {\r\n\t\tpadding: 5px;\r\n\t\tdisplay: block;\r\n\t}\r\n\t\r\n\t#list_toc_top.show {\r\n\t\tdisplay: block;\r\n\t}\r\n\r\n\t#list_toc_top a {\r\n\t\tcolor: #434343;\r\n\t\tborder-bottom: 1px solid #bbb;\r\n\t}\r\n\t\r\n\t.dropdown-fixed-top {\r\n\t\tposition: fixed;\r\n\t\ttop: 59px;\r\n\t\twidth: 100%;\r\n\t\tz-index: 99;\r\n\t\tborder-bottom: 2px solid #9c171e;\r\n\t\tpadding: 12px;\r\n\t\tbackground: #fff;\r\n\t\twidth: 100%;\r\n\t\tcursor: pointer;\r\n\t\tdisplay: none;\r\n\t\tleft: 0;\r\n\t\tbox-shadow: 0 -2px 7px 6px rgba(0, 0, 0, 0.17);\r\n\t}\r\n\t\r\n\t#dropdown-fixed-top.show {\r\n\t\tanimation: showAnim 0.5s ease;\r\n\t\tdisplay: block;\r\n\t\topacity: 1;\r\n\t}\r\n\t\r\n\t@keyframes showAnim {\r\n\t\tfrom {\r\n\t\t\tdisplay: none;\r\n\t\t\topacity: 0;\r\n\t\t}\r\n\t\tto {\r\n\t\t\tdisplay: block;\r\n\t\t\topacity: 1;\r\n\t\t}\r\n\t}\r\n\t\r\n\t.dropdown-fixed-top #list_toc_top {\r\n\t\tmax-height: calc(50vh - 110px);\r\n\t\toverflow-y: scroll;\r\n\t}\r\n\t\r\n\t.dropdown-fixed-top .row {\r\n\t\tdisplay: flex;\r\n\t\tjustify-content: space-between\r\n\t}\r\n\t\r\n\t.dropdown-fixed-top .row p {\r\n\t\tmargin-bottom: 0;\r\n\t}\r\n\t\r\n\t#pilihDaftarIsi {\r\n\t\tmax-width: 100%;\r\n\t\toverflow: hidden;\r\n\t\twhite-space: nowrap;\r\n\t}\r\n\t\r\n\t@media (min-width: 1018px) {\r\n\t\t.dropdown-fixed-top {\r\n\t\t\tdisplay: none;\r\n\t\t}\r\n\t}\r\n\t\r\n\t#list_toc li {margin-bottom: 0;margin-top: 5px;}\r\n\t#list_toc > li > ul {padding-left: 20px;margin-bottom: 0;}\r\n\t#list_toc{height:max-content;transition:ease-in-out}\r\n\t#list_toc li {margin-bottom: 0;margin-top: 5px;}\r\n\t#list_toc_float li.active > a {color:#b1252d;background: #ffe1e3;}\r\n\t#list_toc_top li.active > a {color:#b1252d;background: #ffe1e3;}\r\n\t#list_toc_float li a {padding:3px 7px}\r\n\t#list_toc_float li a {\r\n\t\tdisplay: block;\r\n\t\tcolor: #000;\r\n\t\tmargin-bottom: 6px;\r\n\t\tpadding-top: 2px;\r\n\t\tpadding-bottom: 2px;\r\n\t\ttransition: all 0.2s ease-in-out;\r\n\t\tfont-size: 15px;\r\n\t\tline-height: 18px;\r\n\t}\r\n\t#list_toc_float li{list-style:none;list-style-position:inside; margin-left:0;}\r\n\t#list_toc_float a:hover{color:#b1252d;}\r\n\t\r\n\t#toc_group_float{\r\n\t\tline-height: 24px;\r\n\t\tmax-height: calc(100vh - 100px);\r\n\t\toverflow: auto;\r\n\t\tz-index: 99;\r\n\t\tdisplay:none!important;\r\n\t\tbackground:#fff;\r\n\t\ttransition:all 0.5s linear\r\n\t}\r\n\t\r\n\t@media (min-width:1019px){\r\n\t\t#toc_group_float {\r\n\t\t\tdisplay:block!important;\r\n\t\t\t}\r\n\t\t\t\t#toc_group_article {\r\n\t\t\tdisplay:none;\r\n\t\t}\r\n\t}\r\n\r\n<\/style>\r\n\r\n<!-- ToC styling  -->\r\n<style>\r\n\t\/* Simple styling for the TOC *\/\r\n\t\r\n\t#toc ul li:last-child {\r\n    padding-bottom: 16px; \/* Adjust the value as needed *\/\r\n}\r\n\r\n.td-fix-index {\r\n\t transform: unset !important;\r\n     -webkit-transform: unset !important; \r\n}\r\n.footer-contact .td-fix-index {\r\n\t transform: translateZ(0) !important;\r\n     -webkit-transform: translateZ(0) !important; \r\n}\r\n\t.tdb_single_content .tdb-block-inner.td-fix-index{\r\n\t\tposition: static;\r\n\t}\r\n\t\r\n\r\n\t\r\n#toc {\r\n  background-color: #FFF;\r\n\tpadding: 17px 24px 0px 24px !important;\r\n  margin-bottom: 20px;\r\n\/*   border: 1px solid #9C171E; *\/\r\n  border-radius: 6px;\r\n\tdisplay: none;\r\n  max-width: 100%;\r\n  transition: .4s ease height;\r\n\tmargin-left: 0;\r\n\toverflow: hidden;\r\n}\r\n\r\n#toc .header{\r\n  display: flex;\r\n  align-items: center;\r\n  justify-content: space-between;\r\n\tbackground-color: transparent;\r\n}\r\n\t\r\n\t#toc.sticky .header{\r\n\t\tpadding: 4px 0;\r\n\t}\r\n\t\r\n.header p{\r\n  font-size: 18px !important;\r\n  font-weight: 600 !important;\r\n  color: #393939;\r\n   margin-bottom: 0;\r\n  \/* margin-top: 20px; *\/\r\n}\r\n\r\n.toc-icon{\r\n  float: right;\r\n\/*   visibility: hidden; *\/\r\n}\r\n\r\n\t.toc-title{\r\n\t\tmargin-right: auto;\r\n\/* \t\tpadding-left: 20px; *\/\r\n\t\tfont-weight: 600;\r\n\t\talign-self: center;\t}\t\r\n\r\n#toc ul {\r\n  list-style-type: none;\r\n  padding-left: 0;\r\n}\r\n\t\r\n#toc.sticky ul{\r\n\toverflow-y: auto;\r\n\tmax-height: 250px;\r\n\tmargin-top: 0px;\r\n\tpadding-top: 20px;\r\n\/* \tborder-top: 1px solid #d3d3d3; *\/\r\n}\r\n\t\r\n#toc ul li {\r\n\/*   margin-bottom: 10px; *\/\r\n  margin-bottom: 10px;\r\n\tmargin-left: 0;\r\n\ttransition: .2s ease;\r\n\tcursor: pointer;\r\n}\r\n\t\r\n\t#toc.sticky ul li {\r\n\t  margin-right: 10px;\r\n\t}\r\n\t\r\n.td-post-content #toc-list li a:hover, .td-post-content #toc-list a.active{\r\n\tbackground-color: #FFF;\r\n\/* \tpadding: 8px 16px 8px 16px; *\/\r\n\tpadding: 4px 16px 4px 16px;\r\n\tborder-radius: 6px;\r\n\tcolor: #9c171e !important;\r\n\tfont-weight: 600 !important;\r\n}\r\n\t\r\n\t.td-post-content #toc-list li:hover a, .td-post-content #toc-list a.active{\r\n\t\tcolor: #9C171E !important;\r\n\t\tfont-weight: 600 !important;\r\n\t}\r\n\t\r\n.td-post-content #toc-list a.active{\r\n\tfont-weight: bold !important;\r\n\tcolor: #9C171E !important;\r\n}\r\n\t\r\n#toc a, .td-post-content #toc-list a {\r\n  text-decoration: none;\r\n  color: #ea1717 !important;\r\n  transition: .2s ease;\r\n\tfont-weight: 400 !important;\r\n\tdisplay: block;\r\n\t\r\n\tpadding: 4px 16px 4px 0;\r\n}\r\n\r\n#toc.sticky {\r\n  position: fixed;\r\n\/*   top: 73px; *\/\r\n\tbottom: 0;\r\n  z-index: 100; \r\n  box-shadow: 0 2px 5px rgba(0,0,0,0.1); \r\n\twidth: 100%; \r\n\tbackground-color: #FFF;\r\n\/* \tbackground-color: #FFF1F1; *\/\r\n\tborder-bottom: 1px solid #ea1717;\r\n\/*   border: 1px solid #393939; *\/\r\n  box-shadow: 0px 0px 14px 0px #00000040;\r\n  cursor: pointer;\r\n\tanimation: fadein .3s ease;\r\n\tpadding: 12px 16px !important;\r\n}\r\n\t\r\n\t.fadein{\r\n\t\tanimation: fadein .3s ease;\r\n\t}\r\n\t\r\n\t.fadeout{\r\n\t\tanimation: fadeout .3s ease;\r\n\t}\r\n\t\r\n\t\r\n\t@keyframes fadein{\r\n\t\t0% {\r\n\t\t\topacity: 0;\r\n\t\t}\r\n\t\t100%{\r\n\t\t\topacity: 1;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@keyframes fadeout{\r\n\t\t0% {\r\n\t\t\topacity: 1;\r\n\t\t}\r\n\t\t100%{\r\n\t\t\topacity: 0;\r\n\t\t}\r\n\t}\r\n\r\n\t\r\n#toc.sticky .header p{\r\n\tmargin-bottom: 10px;\r\n\tmargin-top: 10px;\r\n}\r\n\r\n#toc.sticky .toc-icon{\r\n  visibility: visible;\r\n\/* \ttransition: 0.4s ease; *\/\r\n}\r\n\t\r\n\t.toc-icon{\r\n\t\talign-items: center;\r\n    \tdisplay: flex;\r\n\t}\r\n\t\r\n\tsvg.header-icon{\r\n\/* \t\tbackground-color: #9c171e; *\/\r\n\t\tbackground-color: #FFF;\r\n\t\tborder-radius: 30px;\r\n\t\tpadding: 5px;\r\n\t}\r\n\r\n#toc.sticky .list{\r\n\/*   max-height: 0; *\/\r\n  transition: height 0.4s ease;\r\n}\r\n\t\r\n\t#toc .list{\r\n\/*   max-height: 0; *\/\r\n  transition: height 0.4s ease;\r\n}\r\n\r\n#toc .header.active .toc-icon{\r\n\ttransform: rotate(0deg); \r\n\topacity: 1;\r\n}\r\n\r\n\t#toc .header.active + .list {\r\n\t  max-height: 200px; \/* Adjust this value as needed *\/\r\n\t  opacity: 1;\r\n\t}\r\n\t\r\n\t#placeholder-toc{\r\n\/* \t\tdisplay: none; *\/\r\n\t}\r\n\t\r\n\t@media (min-width: 768px) and (max-width: 991px){\r\n\t\t#toc.sticky{\r\n\/* \t\t\ttop: 104px; *\/\r\n\t\t\tbottom: 0px;\r\n\t\t}\r\n\t\t\r\n\t\t#toc{\r\n\t\t\twidth: unset !important;\r\n\t\t}\r\n\t}\r\n\t\r\n\t@media (max-width: 767px){\r\n\t\t#toc{\r\n\t\t\twidth: 100% !important;\r\n\t\t\tdisplay: inline-block;\r\n\t\t}\r\n\t\t\r\n\t\t#toc.sticky{\r\n\t\t\twidth: 90% !important;\r\n\/* \t\t\ttop: 81px; *\/\r\n\t\t\tbottom: 60px;\r\n\t\t\tmargin-left: auto;\r\n\t\t\tmargin-right: auto;\r\n\t\t\tpadding: 0 16px;\r\n\t\t\tright: 5%;\r\n\t\t}\r\n\t}\r\n\t\r\n\t<\/style>\r\n\r\n<!-- ToC List for mobile -->\r\n<script>\r\n \/\/ Generate TOC based on headings\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  \/\/ Get the element that will contain the TOC\r\n  const tocList = document.getElementById('toc-list');\r\n\r\n  \/\/ Get the element with the ID 'article-left'\r\n  const article = document.querySelector('.td-post-content');\r\n\r\n  \/\/ Find all h2 elements within 'myarticle'\r\n  const headers = article.getElementsByTagName('h2');\r\n\r\n  \/\/ Loop through the h2 elements and create a list item for each one\r\n  for (let i = 0; i < headers.length; i++) {\r\n    const header = headers[i];\r\n    const headerText = header.textContent;\r\n\/\/     const headerId = 'header-' + i;\r\n    const headerId = headerText\r\n    .toLowerCase()\r\n    .trim()\r\n    .replace(\/[^\\w\\s-]\/g, '')  \/\/ hapus tanda baca\r\n    .replace(\/\\s+\/g, '-'); \/\/ ganti spasi jadi \"-\"\r\n\r\n    \/\/ Set an ID for the header if it doesn't have one\r\n    header.setAttribute('id', headerId);\r\n\r\n    \/\/ Create a list item for the TOC\r\n    const listItem = document.createElement('li');\r\n\r\n    \/\/ Create a link for the list item\r\n    const link = document.createElement('a');\r\n    link.setAttribute('href', '#' + headerId);\r\n    link.textContent = headerText;\r\n\r\n    \/\/ Append the link to the list item\r\n    listItem.appendChild(link);\r\n\r\n    \/\/ Append the list item to the TOC list\r\n    tocList.appendChild(listItem);\r\n  }\r\n});\r\n\r\n\/\/ Keep height and placement of content using placeholder in place of TOC\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  const toc = document.querySelector('#toc');\r\n  const placeholderToc = document.querySelector('#placeholder-toc');\r\n\r\n  function setPlaceholderHeight() {\r\n    placeholderToc.style.height = `${toc.offsetHeight}px`;\r\n  }\r\n\r\n  \/\/ Set the initial height of the placeholder\r\n  setPlaceholderHeight();\r\n\r\n  \/\/ Update the height on window resize\r\n  window.addEventListener('resize', setPlaceholderHeight);\r\n});\r\n  const tocTitle = document.querySelector('#toc-title'); \/\/ Assuming header-faq is the element for TOC title\r\n\r\n\/\/ Sticky TOC and update heading\r\ndocument.addEventListener(\"DOMContentLoaded\", function() {\r\n  const toc = document.querySelector('#toc');\r\n  const footer = document.querySelector('.td-footer-template-wrap');\r\n  const tocParent = toc.parentElement;\r\n  const divTop = tocParent.getBoundingClientRect().top + window.pageYOffset;\r\n  const tocHeight = toc.offsetHeight;\r\n  const triggerPoint = divTop + tocHeight + 700;\r\n  const footerHeight = footer.offsetHeight;\r\n  const triggerFooterPoint = footer.getBoundingClientRect().top + window.pageYOffset - footerHeight - footerHeight - footerHeight;\r\n  const phtoc = document.querySelector('#placeholder-toc');\r\n  const headers = document.querySelectorAll('.td-post-content h2');\r\n  const navLinks = document.querySelectorAll('#toc-list a');\r\n\t\r\n\tconst panel2 = document.querySelector(\"#toc .list\");\r\n\tvar icon = document.querySelector(\".toc-icon\");\r\n\r\n  let activeLink = null; \/\/ Declare activeLink outside the loop\r\n\t\r\n  \/\/ Function to handle scroll and add\/remove .sticky class\r\n  function handleScroll() {\r\n    const windowTop = window.pageYOffset || document.documentElement.scrollTop;\r\n    let currentHeader = '';\r\n\r\n    \/\/ Highlight user progress as the heading comes\r\n    headers.forEach(header => {\r\n\t\tconst headerTop = header.offsetTop;\r\n\t\tconst headerHeight = header.clientHeight;\r\n\t\tif (window.scrollY >= (headerTop - headerHeight + 700)) {\r\n\t\t\tconst currentHeaderId = header.getAttribute('id');\r\n\t\t\tconst currentHeaderText = document.getElementById(currentHeaderId).textContent;\r\n\/\/ \t\t\tconsole.log(\"current header text:\", currentHeaderText);\r\n\t\t\ttocTitle.textContent = currentHeaderText;\r\n\t\t\tcurrentHeader = currentHeaderId;\r\n\t\t\t\r\n\t\t\tif(window.innerWidth < 767){\r\n\t\t\t\ttocTitle.textContent = 'Table of Content';\r\n\t\t\t}\r\n\t\t}\r\n\t});\r\n\r\n    navLinks.forEach(link => {\r\n      link.classList.remove('active');\r\n      if(currentHeader != '') {\r\n\t\t  if (link.getAttribute('href').includes(currentHeader)) {\r\n\t\t\t  link.classList.add('active');\r\n\t\t  }\r\n\t  }\r\n    });\r\n\/\/     if (windowTop < triggerFooterPoint) {\r\n\/\/         toc.style.display = 'block';\r\n\/\/ \t}else{\r\n\/\/         toc.style.display = 'none';\r\n\/\/ \t}\r\n    \/\/ Update TOC title if sticky\r\n    if (windowTop > triggerPoint) {\r\n      if (!toc.classList.contains('sticky')) {\r\n        phtoc.style.display = \"block\";\r\n        toc.classList.add('sticky');\r\n        toc.style.width = `${tocParent.offsetWidth}px`; \/\/ Set width to match the parent element\r\n        toc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n        toc.style.backgroundColor = \"#FFF\";\r\n\t\tpanel2.style.height = '0px';\r\n\t\t  icon.style.transform = \"rotate(180deg)\";\r\n\t\t  if(window.innerWidth < 767){\r\n\/\/ \t\t\t  const tocs = document.querySelector('#toc.sticky');\r\n\t\t\t  tocTitle.textContent = 'Table of Content'; \/\/ Reset title\r\n       \t\t  toc.style.width = '150px'; \/\/ Set width to match the parent element\r\n\t\t  }\r\n      }\r\n      if (currentHeader) {\r\n\/\/         console.log(\"activeLink:\", activeLink);\r\n        if (activeLink) {\r\n\/\/           tocTitle.textContent = activeLink.textContent; \/\/ Update TOC title\r\n          tocTitle.textContent = activeLink ? activeLink.textContent : \"\"; \/\/ Update title only if activeLink exists\r\n        }\r\n      }\r\n    } else {\r\n      toc.classList.remove('sticky');\r\n      phtoc.style.display = \"none\";\r\n      toc.style.width = 'unset'; \/\/ Reset to original width\r\n      toc.style.backgroundColor = \"#FFF\";\r\n      tocTitle.textContent = 'Table of Content'; \/\/ Reset title\r\n\t\tpanel2.style.height = panel2.scrollHeight + \"px\";\r\n\t\ticon.style.transform = \"rotate(180deg)\";\r\n    }\r\n  }\r\n\r\n    \/\/ Attach the scroll event listener to the window\r\n    window.addEventListener('scroll', handleScroll);\r\n\r\n    \/\/ Initial call to handleScroll to set the correct state on load\r\n    handleScroll();\r\n});\r\n\t\r\n\t\/\/ Open toggle TOC\r\n\t  document.addEventListener(\"DOMContentLoaded\", function() {\r\n\t\tvar tocHeader = document.querySelector(\"#toc .header\");\r\n\t\tvar toc = document.querySelector(\"#toc\");\r\n\t\tvar icon = document.querySelector(\".toc-icon\");\r\n\t\tconst tocTitle = document.querySelector('#toc-title');\r\n\t\tconst tocs = document.querySelector('#toc.sticky');\r\n \t\tconst tocParent = toc.parentElement;\t\t  \r\n\r\n\t\t  tocHeader.addEventListener(\"click\", function() {\r\n\t\t\tvar panel = this.nextElementSibling;\r\n\t\t\tif (panel.style.height !== '0px') { \/\/ Check if height is not 0px\r\n\t\t\t  panel.style.height = '0px'; \/\/ Set height to 0 for full collapse\r\n\t\t\t  icon.style.transform = \"rotate(180deg)\";\r\n\/\/ \t\t\t\ttoc.style.paddingBottom = '6px'; \r\n\t\t\t\tif(window.innerWidth > 768){\r\n\t\t\t\t\tif(!toc.classList.contains('sticky')){\r\n\t\t\t\t\t\ttoc.style.width = \"unset\";\r\n\/\/ \t\t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\t\t\t\t\t}\r\n\t\t\t\t\tif (toc.classList.contains('sticky')){\r\n\t\t\t\t\t\ttoc.style.width = '${tocParent.offsetWidth}px';\r\n\t\t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\t\t\t\t\t}\r\n\t\t\t\t}\r\n\t\t\t\tif(window.innerWidth < 767){\r\n\t\t\t\t\ttoc.style.width = \"unset\"; \/\/ Reset width\r\n\t\t\t\t}\r\n\t\t\t\ttoc.style.backgroundColor = \"#FFF1F1\";\r\n\t\t\t} else {\r\n\t\t\t  panel.style.height = panel.scrollHeight + \"px\";\r\n\t\t\t  icon.style.transform = \"rotate(0deg)\";\r\n\t\t\t  toc.style.backgroundColor = \"#FFF\";\r\n\t\t\t  tocTitle.textContent = 'Table of Content'; \/\/ Reset title\r\n\t\t\t\ttoc.style.paddingBottom = '24px';\r\n\t\t\t \tif(window.innerWidth < 767){\r\n\t\t\t\t\ttoc.style.width = `${tocParent.offsetWidth}px`; \/\/ Set width to match the parent element\r\n\t\t\t\t\ttoc.setAttribute('style', 'width: ' + tocParent.offsetWidth + 'px !important;');\r\n\t\t\t\t}\r\n\t\t\t}\r\n\t\t  });\r\n\r\n\t\t  \/\/ Close TOC when a link inside it is clicked\r\n\t\t  var tocLinks = document.querySelectorAll(\"#toc .list a\");\r\n\t\t  tocLinks.forEach(function(link) {\r\n\t\t\tlink.addEventListener(\"click\", function() {\r\n\t\t\t  var panel = document.querySelector(\"#toc .list\");\r\n\t\t\t  panel.style.height = '0px'; \/\/ Set height to 0 for full collapse\r\n\t\t\t  icon.style.transform = \"rotate(180deg)\";\r\n\t\t\t  toc.style.backgroundColor = \"#FFF\";\r\n\t\t\t});\r\n\t\t  });\r\n\t\t});\r\n\r\n\r\n\r\n\t\r\n\/\/ \tmake the heading at the center of the viewport\r\n\/\/ \tdocument.addEventListener('DOMContentLoaded', function() {\r\n\/\/     \/\/ Add click event listener to all links in the TOC list\r\n\/\/     document.querySelectorAll('#toc-list a').forEach(anchor => {\r\n\/\/         anchor.addEventListener('click', function (e) {\r\n\/\/             e.preventDefault(); \/\/ Prevent the default behavior of jumping to the anchor\r\n\/\/ \/\/ \t\t\tconsole.log(\"prevent default\");\r\n\/\/             const targetId = this.getAttribute('href').substring(1); \/\/ Get the ID of the target element\r\n\/\/             const targetElement = document.getElementById(targetId); \/\/ Get the target element\r\n\r\n\/\/             if (targetElement) {\r\n\/\/                 const headerHeight = document.querySelector('#toc .header').offsetHeight; \/\/ Get the height of the fixed header\r\n\/\/                 const windowHeight = window.innerHeight; \/\/ Get the height of the viewport\r\n\/\/                 const targetOffset = targetElement.offsetTop; \/\/ Get the top offset of the target element\r\n\/\/                 const scrollTo = targetOffset + (windowHeight \/ 2) + (headerHeight); \/\/ Calculate the scroll position to center the target element\r\n\r\n\/\/                 \/\/ Scroll to the calculated position smoothly\r\n\/\/                 window.scrollTo({\r\n\/\/                     top: scrollTo,\r\n\/\/                     behavior: 'smooth'\r\n\/\/                 });\r\n\/\/             }\r\n\/\/         });\r\n\/\/     });\r\n\/\/ });\r\n<\/script>\r\n\r\n<!-- START script lama -->\r\n<!-- <script>\r\n\/\/ \tvar pilihDaftarIsi = document.getElementById('pilihDaftarIsi');\r\n\t\r\n\/\/ \tdocument.addEventListener('DOMContentLoaded', function() {\r\n\/\/ \t\tvar dropdownFixedTop = document.querySelector('.dropdown-fixed-top');\r\n\r\n\/\/ \t\tdropdownFixedTop.addEventListener('click', function() {\r\n\/\/ \t\t\tvar dropdownContent = this.querySelector('.list_toc');\r\n\/\/ \t\t\tdropdownContent.classList.toggle('show');\r\n\/\/ \t\t});\r\n\r\n\/\/ \t\twindow.addEventListener('click', function(event) {\r\n\/\/ \t\t\tvar listTocTop = document.getElementById('list_toc_top');\r\n\r\n\/\/ \t\t\tif (!dropdownFixedTop.contains(event.target)) {\r\n\/\/ \t\t\t\tlistTocTop.classList.remove('show');\r\n\/\/ \t\t\t}\r\n\/\/ \t\t});\r\n\/\/ \t});\r\n\t\r\n\/\/ \tvar daftarIsiContainer = document.getElementById('toc_group_article');\r\n\/\/ \tvar dropdownFixedTop = document.getElementById('dropdown-fixed-top');\r\n\/\/     var triggered = false; \/\/ Flag to keep track of whether the function has been triggered\r\n\r\n\/\/     window.addEventListener('scroll', function() {\r\n\/\/         if (!triggered && isCompletelyScrolledPast(daftarIsiContainer)) {\r\n\/\/             showSectionDropdownFixedTop(false);\r\n\/\/             triggered = true;\r\n\/\/         } else if (triggered && !isCompletelyScrolledPast(daftarIsiContainer)) {\r\n\/\/             showSectionDropdownFixedTop(true);\r\n\/\/             triggered = false;\r\n\/\/         }\r\n\/\/     });\r\n\r\n\/\/     function isCompletelyScrolledPast(element) {\r\n\/\/         var elementTop = element.getBoundingClientRect().top;\r\n\/\/         var elementBottom = element.getBoundingClientRect().bottom;\r\n\/\/         return elementTop < 0 && elementBottom < 0;\r\n\/\/     }\r\n\r\n\/\/     function showSectionDropdownFixedTop(show) {\r\n\/\/ \t\tif (show) {\r\n\/\/ \t\t\tdropdownFixedTop.classList.remove(\"show\");\r\n\/\/ \t\t} else {\r\n\/\/ \t\t\tdropdownFixedTop.classList.add(\"show\");\r\n\/\/ \t\t}\r\n\/\/     }\r\n<\/script> -->\r\n<!-- <script>\r\n    \/\/ Scrollspy function to highlight the active TOC item based on the scroll position\r\n  function scrollSpy(tocClass) {\r\n    const scrollPosition = window.scrollY;\r\n\r\n    \/\/ Find the active h2 and h3 headings based on their position in the corresponding TOC\r\n    let activeH2 = null;\r\n    let activeH3 = null;\r\n\r\n    const tocItems = document.querySelectorAll(`.${tocClass} li`);\r\n    tocItems.forEach(item => {\r\n      const a = item.querySelector('a');\r\n      if (!a) return;\r\n      const href = a.getAttribute('href');\r\n      const targetId = href.substring(1); \/\/ Remove the '#' from the href to get the target ID\r\n      const targetElement = document.getElementById(targetId);\r\n      if (!targetElement) return;\r\n\r\n      const targetTop = targetElement.getBoundingClientRect().top + scrollPosition;\r\n      const nextItem = item.nextElementSibling;\r\n      const nextTop = nextItem ? nextItem.getBoundingClientRect().top + scrollPosition : Infinity;\r\n\r\n      if (targetTop <= scrollPosition + 150) {\r\n        if (a.parentElement.parentElement === tocItems) {\r\n          \/\/ The h2 heading is at the root level of the TOC\r\n          activeH2 = { id: targetId, level: 'h2' };\r\n        } else {\r\n          \/\/ The h3 heading is nested under an h2 heading\r\n          const parentH2 = a.parentElement.parentElement.previousElementSibling;\r\n          if (parentH2) {\r\n            const h2Link = parentH2.querySelector('a');\r\n            if (h2Link) {\r\n              const h2Href = h2Link.getAttribute('href');\r\n              const h2Id = h2Href.substring(1);\r\n              activeH2 = { id: h2Id, level: 'h2' };\r\n            }\r\n          }\r\n          activeH3 = { id: targetId, level: 'h3' };\r\n        }\r\n      }\r\n\r\n      if (targetTop > scrollPosition + 150 && nextTop > scrollPosition + 150 && !activeH3) {\r\n        \/\/ Reset the activeH2 when there are no more active h3 headings\r\n        activeH2 = null;\r\n      }\r\n    });\r\n\r\n    \/\/ Update the active state for the TOC items\r\n    tocItems.forEach(item => {\r\n      item.classList.remove('active');\r\n      const a = item.querySelector('a');\r\n      if (a) {\r\n        const href = a.getAttribute('href');\r\n        const targetId = href.substring(1);\r\n        if ((activeH2 && activeH2.id === targetId) || (activeH3 && activeH3.id === targetId)) {\r\n          item.classList.add('active');\r\n\t\t  pilihDaftarIsi.innerHTML = a.textContent;\r\n        }\r\n      }\r\n    });\r\n  }\r\n\r\n  \/\/ Call scrollSpy for each TOC on window scroll\r\n  const tocClasses = ['list_toc', 'list_toc_float', 'list_toc_top']; \/\/ Add other TOC class names here if you have more than two instances\r\n  tocClasses.forEach(tocClass => {\r\n    window.addEventListener('scroll', () => scrollSpy(tocClass));\r\n  });\r\n<\/script> -->\r\n<!-- END script lama -->\r\n\t\r\n<script>\r\n    \/\/ Scrollspy function to highlight the active TOC item based on the scroll position\r\n  function scrollSpy(tocClass) {\r\n    const scrollPosition = window.scrollY;\r\n\r\n    \/\/ Find the active h2 and h3 headings based on their position in the corresponding TOC\r\n    let activeH2 = null;\r\n    let activeH3 = null;\r\n\r\n    const tocItems = document.querySelectorAll(`.${tocClass} li`);\r\n    tocItems.forEach(item => {\r\n      const a = item.querySelector('a');\r\n      if (!a) return;\r\n      const href = a.getAttribute('href');\r\n      const targetId = href.substring(1); \/\/ Remove the '#' from the href to get the target ID\r\n      const targetElement = document.getElementById(targetId);\r\n      if (!targetElement) return;\r\n\r\n      const targetTop = targetElement.getBoundingClientRect().top + scrollPosition;\r\n      const nextItem = item.nextElementSibling;\r\n      const nextTop = nextItem ? nextItem.getBoundingClientRect().top + scrollPosition : Infinity;\r\n\r\n      if (targetTop <= scrollPosition + 150) {\r\n        if (a.parentElement.parentElement === tocItems) {\r\n          \/\/ The h2 heading is at the root level of the TOC\r\n          activeH2 = { id: targetId, level: 'h2' };\r\n        } else {\r\n          \/\/ The h3 heading is nested under an h2 heading\r\n          const parentH2 = a.parentElement.parentElement.previousElementSibling;\r\n          if (parentH2) {\r\n            const h2Link = parentH2.querySelector('a');\r\n            if (h2Link) {\r\n              const h2Href = h2Link.getAttribute('href');\r\n              const h2Id = h2Href.substring(1);\r\n              activeH2 = { id: h2Id, level: 'h2' };\r\n            }\r\n          }\r\n          activeH3 = { id: targetId, level: 'h3' };\r\n        }\r\n      }\r\n\r\n      if (targetTop > scrollPosition + 150 && nextTop > scrollPosition + 150 && !activeH3) {\r\n        \/\/ Reset the activeH2 when there are no more active h3 headings\r\n        activeH2 = null;\r\n      }\r\n    });\r\n\r\n    \/\/ Update the active state for the TOC items\r\n    tocItems.forEach(item => {\r\n      item.classList.remove('active');\r\n      const a = item.querySelector('a');\r\n      if (a) {\r\n        const href = a.getAttribute('href');\r\n        const targetId = href.substring(1);\r\n        if ((activeH2 && activeH2.id === targetId) || (activeH3 && activeH3.id === targetId)) {\r\n          item.classList.add('active');\r\n        }\r\n      }\r\n    });\r\n  }\r\n\r\n  \/\/ Call scrollSpy for each TOC on window scroll\r\n  const tocClasses = ['list_toc', 'list_toc_float']; \/\/ Add other TOC class names here if you have more than two instances\r\n  tocClasses.forEach(tocClass => {\r\n    window.addEventListener('scroll', () => scrollSpy(tocClass));\r\n  });\r\n<\/script>\r\n\t\r\n\r\n<!-- ToC List for desktop side bar, diganti jadi inject by php, di code snippet \"Sidebar Accordion\" -->\r\n<!--  <script>\r\n\tdocument.addEventListener(\"DOMContentLoaded\", function() {\r\nToC List for desktop side bar, diganti jadi inject by php, di code snippet \"Sidebar Accordion\"\r\n        Fungsi untuk mengubah teks menjadi format id\r\n        function formatId(text) {\r\n            return text.trim().replace(\/[^\\w\\d]+\/g, '_');\r\n        }\r\n\r\n        \/\/ Fungsi untuk membuat nested list\r\n        function createNestedList(parentNode, children) {\r\n            if (children.length === 0) return;\r\n\r\n            const nestedUl = document.createElement('ul');\r\n            children.forEach(child => {\r\n                const nestedLi = document.createElement('li');\r\n                const nestedA = document.createElement('a');\r\n                nestedA.textContent = child.title;\r\n                nestedA.href = `#${child.id}`;\r\n                nestedLi.appendChild(nestedA);\r\n                nestedUl.appendChild(nestedLi);\r\n\r\n                if (child.children.length > 0) {\r\n                    createNestedList(nestedLi, child.children);\r\n                }\r\n            });\r\n\r\n            parentNode.appendChild(nestedUl);\r\n        }\r\n\r\n        \/\/ Membuat objek untuk menyimpan daftar h2 dan h3 beserta judulnya\r\n        const headings = [];\r\n\r\n           \/\/ Mengambil semua elemen h2 dan h3\r\n        const elements = document.querySelectorAll('.td-post-content h2');\r\n\t\t\t\/\/, .td-post-content h3\r\n\r\n        elements.forEach(element => {\r\n            if (element.tagName === 'H2') {\r\n                const id = formatId(element.textContent);\r\n                element.id = id;\r\n\t\t\t\tif (element.textContent.toLowerCase() === \"key takeaways\") {return;} \/\/ Kalau Key Takeaways, jangan dimasukin\r\n                headings.push({ level: 'h2', id: id, title: element.textContent, children: [] });\r\n            } else if (element.tagName === 'H3') {\r\n                const id = formatId(element.textContent);\r\n                element.id = id;\r\n                if (headings.length > 0) {\r\n                    headings[headings.length - 1].children.push({ level: 'h3', id: id, title: element.textContent, children: [] });\r\n                }\r\n            }\r\n        });\r\n\r\n        \/\/ Membuat list HTML dari objek headings\r\n        const ul = document.getElementById('list_toc');\r\n        let currentUl = ul;\r\n        headings.forEach(heading => {\r\n            const li = document.createElement('li');\r\n            const a = document.createElement('a');\r\n            a.textContent = heading.title;\r\n            a.href = `#${heading.id}`;\r\n            li.appendChild(a);\r\n\r\n            if (heading.level === 'h2') {\r\n                \/\/ Menyimpan ul saat ini untuk menambahkan nested ul\r\n                currentUl = li;\r\n                ul.appendChild(li);\r\n            } else if (heading.level === 'h3') {\r\n                if (!currentUl.lastElementChild || currentUl.lastElementChild.tagName !== 'UL') {\r\n                    \/\/ Jika belum ada nested ul, buat satu\r\n                    const nestedUl = document.createElement('ul');\r\n                    currentUl.appendChild(nestedUl);\r\n                    currentUl = nestedUl;\r\n                }\r\n                currentUl.appendChild(li);\r\n            }\r\n\r\n            createNestedList(li, heading.children);\r\n        });\r\n\t\tDapatkan elemen ul dengan id 'list_toc_float'\r\nconst ulFloat = document.getElementById('list_toc');\r\nconst ulJourney = document.getElementById('list_journey');\r\n\r\nDapatkan isi (child elements) dari ul dengan id 'list_toc_float'\r\n\tif (ulFloat !== null) {\r\n\t\tconst clonedChildren = ulFloat.cloneNode(true).children;\r\n\t\tconst ulToc = document.getElementById('list_toc_float');\r\n\t\tconst ulTocTop = document.getElementById('list_toc_top');\r\n\t\tif ((ulToc !== null || ulToc !== undefined) && window.innerWidth > 1018){\r\n\t\t\tulToc.append(...clonedChildren);\r\n\t\t} else {\r\n\t\t\tulTocTop.append(...clonedChildren);\r\n\t\t}\r\n\t} \r\n\r\n\tif (ulJourney !== null) {\r\n\t\tconst clonedChildrenJourney = ulJourney.cloneNode(true).children;\r\n\t\tconst ulTocJourney = document.getElementById('list_toc_journey');\r\n\t\tulTocJourney.append(...clonedChildrenJourney);\r\n\t} \r\n\t\r\n        Fungsi untuk mengambil tinggi navbar\r\n        function getNavbarHeight() {\r\n            const navbar = document.getElementById('tdi_34');\r\n            return navbar ? navbar.offsetHeight : 0;\r\n        }\r\n\r\n        \/\/ Fungsi untuk menambahkan offset posisi scroll\r\n        function scrollToElementWithOffset(elementId) {\r\n            const element = document.getElementById(elementId);\r\n            if (element) {\r\n                const offset = getNavbarHeight();\r\n                const elementPosition = element.getBoundingClientRect().top;\r\n                const offsetPosition = elementPosition - offset-40;\r\n\r\n                window.scrollBy({\r\n                    top: offsetPosition,\r\n                    behavior: 'smooth'\r\n                });\r\n            }\r\n        }\r\n\r\n        \/\/ Fungsi untuk menangani klik pada tautan judul\r\n        function handleTitleClick(event) {\r\n            event.preventDefault();\r\n            const href = event.target.getAttribute('href').substr(1);\r\n            scrollToElementWithOffset(href);\r\n        }\r\n\r\n        \/\/ Tambahkan event listener untuk semua tautan judul\r\n        const titleLinks = document.querySelectorAll('a[href^=\"#\"]');\r\n        titleLinks.forEach(link => {\r\n            link.addEventListener('click', handleTitleClick);\r\n        });\r\n\t});\r\n    <\/script> -->\r\n<\/span><\/p>\n<h2><b><span id=\"pengertian\">What is Repeat Purchase Rate (RPR)?<\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Repeat Purchase Rate (RPR) is a metric that shows how many customers make a second or more purchase within a specific timeframe. This percentage reveals your customer base&#8217;s likelihood to buy again. A high RPR often signals strong buyer interest and product satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">RPR and retention rate may seem similar, but they serve different purposes. RPR focuses on the number of repeat buyers, while retention measures how long customers stay with your brand. One captures behavior, the other shows relationship longevity.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In business, RPR serves as a KPI that reflects customer satisfaction, brand trust, and product value. A high RPR indicates that customers find consistent value and become loyal buyers.<\/span><\/p>\n<h2><b>How to Calculate Repeat Purchase Rate<\/b><\/h2>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-73518 size-full\" src=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/Repeat-Purchase-Rate-1.webp\" alt=\"Repeat Purchase Rate\" width=\"1200\" height=\"676\" srcset=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/Repeat-Purchase-Rate-1.webp 1200w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/Repeat-Purchase-Rate-1-300x169.webp 300w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/Repeat-Purchase-Rate-1-1024x577.webp 1024w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/Repeat-Purchase-Rate-1-768x433.webp 768w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/Repeat-Purchase-Rate-1-746x420.webp 746w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/Repeat-Purchase-Rate-1-150x85.webp 150w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/Repeat-Purchase-Rate-1-696x392.webp 696w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/Repeat-Purchase-Rate-1-1068x602.webp 1068w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Calculating Repeat Purchase Rate (RPR) is not complicated, but it requires neat and reliable customer data. This figure shows the percentage of customers who make more than one purchase within a certain period.<\/span><\/p>\n<p><strong>Repeat Purchase Rate Formula<\/strong><\/p>\n<p><span style=\"font-weight: 400;\">In general, the formula used is:<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"aligncenter wp-image-73496 size-full\" src=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/rumus.png\" alt=\"Repeat Purchase Rate\" width=\"709\" height=\"94\" srcset=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/rumus.png 709w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/rumus-300x40.png 300w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/rumus-150x20.png 150w, https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/rumus-696x92.png 696w\" sizes=\"auto, (max-width: 709px) 100vw, 709px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">This formula is used to determine the proportion of customers who return to make transactions, compared to the entire customer base at a given time of analysis.<\/span><\/p>\n<p><b>Steps to Calculate Repeat Purchase Rate<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Determine the Time Period: The first step is to select a specific time range, such as monthly, quarterly, or annually, based on the purchasing patterns in your business.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Calculate the Total Number of Unique Customers: Identify how many different customers made purchases during that period. This data should not count the same customer more than once.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Identify Customers Who Made Repeat Purchases: Count how many of those unique customers made purchases more than once during the same period.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Apply the Formula: Divide the number of customers who made repeat purchases by the total number of unique customers, then multiply by 100 to obtain the value as a percentage.<\/span><\/li>\n<\/ul>\n<p><b>Example Calculation<\/b><\/p>\n<p><span style=\"font-weight: 400;\">For example, in May, a wholesale store recorded 800 unique customers. Of that number, 120 customers made a second or subsequent purchase. Therefore:<\/span><\/p>\n<h4 style=\"text-align: center;\"><span style=\"font-weight: 400;\">Repeat Purchase Rate = (120 \u00f7 800) \u00d7 100 = 15%<\/span><\/h4>\n<p><span style=\"font-weight: 400;\">This figure indicates that 15% of all customers in that month were repeat customers.<\/span><\/p>\n<p><b>Points to Consider<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Data Accuracy: Ensure that all transactions are properly recorded, including consistent use of customer identification, to ensure valid calculation results.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Segmentation: You can group calculations by product category or customer type to identify which segments have the highest loyalty.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Regular Comparisons: Use consistent time frames when comparing periods to accurately analyze repeat purchase trends.<\/span><\/li>\n<\/ul>\n<h2><b><span id=\"penting\">Importance of Repeat Purchase Rate<\/span><\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Understanding Repeat Purchase Rate (RPR) is important for business people who want to build long-term relationships with customers. RPR is not just a number, but a comprehensive picture of customer loyalty and relationship strength. This metric plays a major role in driving business growth and stability.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Indicator of customer loyalty and satisfaction<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A high RPR reflects strong customer loyalty to your products or services. It indicates that customers are satisfied and trust your brand. This satisfaction fosters mutually beneficial long-term relationships.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Revenue growth and stability<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Existing customers typically contribute more to revenue without requiring high promotional costs. A stable RPR helps create a predictable revenue stream. This provides a strong financial foundation for business expansion.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Cost efficiency in marketing<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Retaining existing customers is more cost-effective than acquiring new ones. Focusing on RPR helps optimize marketing budget allocation. This strategy improves operational efficiency and reduces acquisition costs.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Enhanced brand reputation and word-of-mouth marketing<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Satisfied customers are more likely to recommend your business to others. This organic promotion enhances reputation and naturally attracts new customers. Customer loyalty forms the foundation of strong branding.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Valuable insights into customer preferences and behavior<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Through repeat purchases, businesses can analyze customer preferences more accurately. This data helps in making informed decisions in product development. This deep understanding strengthens distribution and marketing strategies.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Competitive advantage<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A high RPR demonstrates a strong relationship between the business and its customers. This sets it apart in a competitive market and helps maintain its market position. The business also becomes more resilient to external fluctuations.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. Long-term business growth and sustainability<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Improving RPR supports sustainable long-term growth strategies. Loyal customers drive higher lifetime value. Businesses are also better prepared to face future market challenges.<\/span><\/p>\n<h2><b>Factors Affecting Repeat Purchase Rate (RPR)<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Repeat Purchase Rate is influenced by various factors related to customer experience, product value, and business approaches to loyalty. By recognizing these factors, businesses can develop more effective strategies to increase repeat purchases on an ongoing basis.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Product quality and value<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Products with consistent quality are more likely to encourage customers to repurchase. Product value must also be commensurate with the price paid. Perceived value significantly influences long-term loyalty.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Customer service and experience<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Quick and professional interactions can strengthen customer trust. Effective problem resolution fosters loyalty even in the face of challenges. Responsive service is a key differentiator in a competitive market.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Pricing and perceived value<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Competitive pricing must reflect the quality and experience offered. Discounts or attractive promotions can encourage selective repeat purchases. However, this strategy must still maintain the perceived value of the product.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Brand experience and reputation<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A positive reputation creates a sense of security in repeat purchasing decisions. Consistent and trustworthy brands are more likely to build long-term relationships. A strong brand image encourages customer advocacy.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">5. Convenience and accessibility<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">An easy and fast purchasing process encourages customers to return without obstacles. Stock availability and smooth access both online and offline are very important. Operational efficiency has a direct impact on the shopping experience.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">6. Customer engagement and communication<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Personalized communication makes customers feel cared for. Data-driven marketing strategies strengthen the relationship between the brand and customers. <\/span><a href=\"https:\/\/www.hashmicro.com\/blog\/loyalty-program-software\/\"><span style=\"font-weight: 400;\">Loyalty program software<\/span><\/a><span style=\"font-weight: 400;\"> helps manage ongoing communication efficiently.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">7. Loyalty programs and incentives<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Loyalty programs that provide tangible benefits can increase purchase frequency. Exclusive offers for long-time customers create added value. The use of loyalty program software facilitates the tracking and management of incentives.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">8. Customer feedback and responsiveness<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Listening to customer feedback shows that the business values their opinions. Quick responses to feedback boost trust. Feedback-based innovations keep products and services relevant.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">9. Personalization and customization<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Personalized experiences make customers feel more connected. Product customization options increase satisfaction and repeat purchase interest. Proper segmentation supports customer retention strategies.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">10. Technological advancements<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Technology facilitates product recommendations, order tracking, and information delivery. These innovations improve convenience and accuracy in purchasing. Integrated systems speed up customer transaction processes.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">11. Economic and market conditions<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Economic conditions affect customer purchasing power and shopping patterns. Businesses need to be adaptive to market changes to remain relevant. Comparisons with competitor strategies also influence repurchase decisions.<\/span><\/p>\n<h2><b>What is a Good Repeat Purchase Rate?<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">There is no single percentage that defines a good repurchase rate. It varies depending on the industry, product type, and customer satisfaction level. Businesses need to find the right balance between retaining existing customers and acquiring new ones.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For most e-commerce businesses, a Repurchase Rate between 25 and 30 percent is considered healthy. If your business consistently achieves 20 to 30 percent repeat buyers each month, this generally reflects strong customer engagement and product satisfaction.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On the other hand, businesses with 50 percent or more returning customers may be able to capitalize on opportunities to expand their market through new customer acquisition strategies. If your RPR drops below 25 percent, this may indicate missed opportunities in customer retention and the need to re-engage first-time buyers more effectively.<\/span><\/p>\n<h2><b>Best Practices to Improve Repeat Purchase Rate<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Optimizing Repeat Purchase Rate (RPR) requires a consistent strategic approach. Every customer interaction can be an opportunity to build loyalty. Here are some best practices that business owners can implement:<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">1. Invest in customer retention programs<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Loyalty program software helps create a repeatable experience that customers value. These programs offer incentives such as points or exclusive offers for future purchases. These efforts encourage buyers to keep coming back without relying on price promotions.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">2. Enhance customer experience<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">A smooth shopping experience increases the likelihood of repeat purchases. Ensure the checkout process is easy, deliveries are timely, and customer support is responsive. Consistent service builds long-term trust in the brand.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">3. Offer personalization and exclusive offers<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Personalization, such as product recommendations based on purchase history, enhances relevance. Customers are more likely to return if they feel understood and valued personally. Exclusive offers add value and increase engagement.<\/span><\/p>\n<h3><span style=\"font-weight: 400;\">4. Strengthen post-purchase engagement<\/span><\/h3>\n<p><span style=\"font-weight: 400;\">Post-purchase interactions like thank-you emails or satisfaction surveys strengthen relationships. This communication shows that your business cares about the customer experience. This approach also opens up opportunities for upsells or repeat orders.<\/span><\/p>\n<h2><b>Improve Repeat Purchase Rate with HashMicro POS Software<\/b><\/h2>\n<p><a href=\"https:\/\/www.hashmicro.com\/pos-system\"><span style=\"font-weight: 400;\">HashMicro POS Software<\/span><\/a><span style=\"font-weight: 400;\"> is equipped with powerful tools to help businesses boost their repeat purchase rate through efficient transaction handling and customer engagement. By integrating real-time inventory tracking, personalized promotions, and billing automation, this system supports a seamless post-purchase experience that encourages return visits.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The software is designed to enhance the overall shopping journey, from checkout to post-sale engagement. With features that manage customer data, track buying behavior, and streamline sales processes, businesses can better understand their customers and deliver experiences that build loyalty.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With HashMicro POS, companies can increase customer satisfaction, reduce friction at the point of sale, and apply insights from past purchases to drive future sales. These capabilities directly support efforts to increase repeat transactions and foster lasting customer relationships.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Key Features Supporting Repeat Purchase Rate:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Multi-payment Method<\/b><span style=\"font-weight: 400;\">:<\/span> <span style=\"font-weight: 400;\">Offer convenience with support for cash, debit, credit, or e-wallet payments, allowing customers to transact effortlessly and return without barriers.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Inventory Tracking<\/b><span style=\"font-weight: 400;\">:Ensure that best-selling items are always in stock through real-time updates and auto-reordering, reducing missed sales that impact repeat purchasing.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Customer &amp; Promotion Management<\/b><span style=\"font-weight: 400;\">:<\/span> <span style=\"font-weight: 400;\">Maintain customer records and implement targeted promotions based on past purchases to motivate repeat buying behavior.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Easy Billing &amp; Reconciliation<\/b><span style=\"font-weight: 400;\">:<\/span> <span style=\"font-weight: 400;\">Generate invoices instantly and reconcile payments automatically to simplify customer transactions and reduce back-office delays.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Return, Refund, &amp; Credit Management<\/b><span style=\"font-weight: 400;\">:<\/span> <span style=\"font-weight: 400;\">Handle product returns and refunds smoothly, providing a reliable post-purchase process that builds trust and supports retention.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Comprehensive Reporting<\/b><span style=\"font-weight: 400;\">:<\/span> <span style=\"font-weight: 400;\">Access insights such as purchase patterns and top-performing products to guide loyalty program strategies and enhance retention campaigns.<\/span><\/li>\n<\/ul>\n<h2><b>Conclusions<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">The Repeat Purchase Rate (RPR) is an important indicator for measuring customer loyalty, revenue consistency, and the effectiveness of your marketing efforts. Monitoring RPR helps businesses understand whether customers are truly satisfied enough to return, which drives long-term success and profitability.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><a href=\"https:\/\/www.hashmicro.com\/pos-system\"><span style=\"font-weight: 400;\">HashMicro&#8217;s POS Software,<\/span><\/a><span style=\"font-weight: 400;\"> companies can build a structured rewards system, automate customer interactions, and provide personalized incentives, all designed to stimulate repeat purchases and enhance the overall customer lifecycle experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, eligible businesses in Singapore can leverage up to 70% funding support through the <\/span><a href=\"https:\/\/www.hashmicro.com\/ctc-grants\"><span style=\"font-weight: 400;\">CTC Grant<\/span><\/a><span style=\"font-weight: 400;\">, implementing enterprise-level retention tools more affordable and efficient.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Book a <\/span><a href=\"https:\/\/www.hashmicro.com\/free-product-tour\/?medium=web-form-header\"><span style=\"font-weight: 400;\">free demo<\/span><\/a><span style=\"font-weight: 400;\"> today and discover how increasing your repeat purchase rate can lead to sustainable growth and stronger customer relationships.<\/span><\/p>\n<h2><strong>Question About Repeat Purchase Rate<\/strong><\/h2>\n<ul class=\"bottom_faq\">\n<li>\n<details>\n<summary><strong>What is an example of a repeat purchase?<\/strong><\/summary>\n<p>A repeat purchase occurs when a customer buys the same product or service more than once. For example, a customer who returns monthly to reorder office supplies from the same vendor is making repeat purchases.<\/p>\n<\/details>\n<\/li>\n<li>\n<details>\n<summary><strong>What is the key repeat rate?<\/strong><\/summary>\n<p>The key repeat rate is a performance indicator that shows the percentage of returning customers within a given period. For business owners, this rate helps assess the effectiveness of customer retention strategies and predict future revenue stability.<\/p>\n<\/details>\n<\/li>\n<li>\n<details>\n<summary><strong>What is a good purchase rate?<\/strong><\/summary>\n<p>A good repeat purchase rate is one that supports sustainable revenue growth and minimizes reliance on new customer acquisition. Typically, 20 to 30 percent is a solid benchmark, especially for businesses with long-term customer value strategies in place.<\/p>\n<\/details>\n<\/li>\n<li>\n<details>\n<summary><strong>What is a high repeat purchase rate?<\/strong><\/summary>\n<p>A high repeat purchase rate signals strong customer loyalty and product-market fit. For most industries, a rate above 25 percent is considered healthy. It suggests that your offerings meet expectations and customers trust your brand enough to return.<\/p>\n<\/details>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Imagine if every customer came to your store, made a one-time purchase, and never returned. Over time, your marketing expenses would rise, while your revenue might struggle to grow consistently. This situation not only reduces profitability but also weakens your long-term business stability. In Singapore&#8217;s competitive retail environment, companies with higher repeat purchase rates are [&hellip;]<\/p>\n","protected":false},"author":201,"featured_media":73499,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[7],"tags":[],"class_list":{"0":"post-73495","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-pos-general"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Repeat Purchase Rate: Calculation, Importance, and Best Practices<\/title>\n<meta name=\"description\" content=\"Repeat Purchase Rate is a key metric to measure customer loyalty. 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