{"id":1378,"date":"2022-03-24T08:10:35","date_gmt":"2022-03-24T08:10:35","guid":{"rendered":"https:\/\/www.hashmicro.com\/blog\/?p=1378"},"modified":"2025-05-26T16:43:49","modified_gmt":"2025-05-26T16:43:49","slug":"dealing-with-negative-online-reviews","status":"publish","type":"post","link":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/","title":{"rendered":"5 Savvy Ways to Deal with Negative Online Reviews"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">So you got some negative online reviews? Don\u2019t panic. Seeing somebody slams your business on Facebook, Instagram, Google must be upsetting, but you shouldn\u2019t take it personally. <\/span><span style=\"font-weight: 400;\">Complaints or bad reviews from customers can appear at any time. This does not mean that you failed in running your business. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, you still have to be vigilant and focused on increasing your sales productivity. Now, you can monitor your sales productivity with the most complete web-based <a href=\"https:\/\/www.hashmicro.com\/sales-leads-management?utm_source=blog\" target=\"_blank\" rel=\"noopener\">Sales Software<\/a>. Whatever the cause, you must be able to deal with it well so that customer complaints do not affect your sales. Here are savvy ways to fix them and even turn them into positive results.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.hashmicro.com\/free-product-tour\/?medium=free-product-tour\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" width=\"712\" src=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/11\/Free-Product-Tour-resized.webp\" alt=\"Free Demo\"><\/a><\/span><\/p>\n<div id=\"toc_container\">\n<h2><strong>Table of Content<\/strong><\/h2>\n<ul class=\"toc_list\">\n<li><a href=\"#stay-clam-and-keep-your-negative-online-reviews-published\">1. Stay Calm &amp; Keep Your Negative Online Reviews Published<\/a><\/li>\n<li><a href=\"#respond-to-them-quickly-and-publicly\">2. Respond to Them Quickly and Publicly<\/a><\/li>\n<li><a href=\"#evaluate-the-situation\">3. Evaluate the Situation<\/a><\/li>\n<li><a href=\"#try-to-talk-to-the-upset-customers\">4. Try to Talk to the Upset Customer<\/a><\/li>\n<li><a href=\"#focus-on-getting-more-positive-reviews\">5. Focus on Getting More Positive Reviews<\/a><\/li>\n<li><a href=\"#conclusion\">Conclusion<\/a><\/li>\n<li style=\"list-style-type: none;\">\n<h2 id=\"stay-clam-and-keep-your-negative-online-reviews-published\"><b>1. Stay Calm &amp; Keep Your Negative Online Reviews Published<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Negative reviews hurt your feelings, especially if they turn out to be fake ones. Many sellers think they can solve everything by removing their bad reviews. However, that\u2019s not how you should deal with bad reviews.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Your business may not suit everyone and you can\u2019t please them all, so it\u2019s okay to have one or two people dissatisfied with your product. Remember you\u2019re not the only one getting bad reviews. They actually show your authenticity as a seller and that you have different types of customers. Having 100% positive reviews just seems so unrealistic. In other words, bad reviews are not something you should get rid of, but properly handle.<\/span><\/p>\n<h2 id=\"respond-to-them-quickly-and-publicly\"><b>2. Respond to Them Quickly and Publicly<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">So you\u2019ve decided to keep your negative online reviews. However, you\u2019re not going to solve anything if you ignore them. The best thing to do is responding to every single complaint immediately, just as quick as you respond to the <a href=\"https:\/\/gmbbriefcase.com\/blog\/positive-review-response-examples\/\" target=\"_blank\" rel=\"noopener\">positive reviews<\/a>.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">It is strongly recommended to reply to the bad reviews publicly, but there are a few things to keep in mind while responding to them:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Don\u2019t react defensively or allege that the angry customer is giving a false comment<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">Make an apology even if you didn\u2019t make any mistake<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Ask the customer concerning the bad experience they had <\/span><\/li>\n<li><span style=\"font-weight: 400;\">Tell them that you will provide the best solution for them<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Offer them to speak directly to you by phone or email<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Here\u2019s an example of how to respond to a negative online review:<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"alignnone\" src=\"https:\/\/www.hashmicro.com\/id\/blog\/wp-content\/uploads\/2018\/07\/Cara-Menanggapi-Komplain-Feedback-Negatif-Pelanggan-di-Media-Sosial-2.png\" alt=\"5 Savvy Ways to Deal with Negative Online Reviews\" width=\"751\" height=\"643\" \/><\/p>\n<h2 id=\"evaluate-the-situation\"><b>3. Evaluate the Situation<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Responding to negative reviews alone is not enough. You need to analyze the problems or bad experiences your customers encountered. Evaluate your product quality, delivery service, and customer service to figure out any deficiencies your business may have. By checking and evaluating, not only can you change the perception of the disappointed customer, but also minimize chances of getting more bad reviews in the future.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><style>\r\n.cta-in-article-image .desktop-banner{\r\n    display: none;\r\n    text-align: center;\r\n}\r\n.cta-in-article-image .desktop-mobile{\r\n    display: block;\r\n    text-align: center;\r\n    width: 100%;\r\n}\r\n@media (min-width: 650px) {\r\n    .cta-in-article-image .desktop-banner {\r\n        display: block!important;\r\n    }\r\n}\r\n@media (min-width: 650px) {\r\n   .cta-in-article-image .desktop-mobile {\r\n        display: none!important;\r\n    }\r\n}\r\n<\/style>\r\n<div class=\"cta-in-article-image\">\r\n\t<a href=\"https:\/\/www.hashmicro.com\/grants?utm_source=blog&medium=banner-article\" target=\"_blank\" rel=\"noopener\">\r\n\t\t<div id=\"desktop-banner-container\">\r\n\t\t\t<div class=\"desktop-banner\">\r\n<!-- \tnew CTC Grants Banner\t\t -->\r\n\t\t\t\t<img decoding=\"async\" width='696' height='189' src=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/07\/CTC-Grants-scaled.webp\" alt=\"download skema harga software erp\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t\t<div id=\"mobile-banner-container\">\r\n\t\t\t<div class=\"desktop-mobile\">\r\n\t\t\t\t<img decoding=\"async\" width='450' height='497' src=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2023\/11\/EDG-Banner-Mobile.png.webp\" alt=\"download skema harga software erp\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\t<\/a>\r\n<\/div>\r\n\r\n\r\n<\/span><\/li>\n<li style=\"list-style-type: none;\">\n<h2 id=\"try-to-talk-to-the-upset-customers\"><b>4. Try to Talk to the Upset Customer<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Try to get the data of customers that gave you a negative online review. Contact them directly by phone or email to talk about how you can fix their disappointment. You can schedule your emails and set up reminders with <a href=\"https:\/\/www.hashmicro.com\/marketing-automation-software\" target=\"_blank\" rel=\"noopener\">marketing automation software<\/a> so you won\u2019t forget to follow up with the customers.<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">By contacting the customers directly, you will find it easier to figure out the root causes and find solutions. Your customers will feel appreciated. In addition to apologizing, you can also provide vouchers or special offers for them to win their back.<\/span><\/p>\n<h2 id=\"focus-on-getting-more-positive-reviews\"><b>5. Focus on Getting More Positive Reviews<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Instead of thinking about eliminating negative online reviews, you should focus more on getting more positive ones. They will drown out your bad reviews.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In order to get more positive reviews, \u00a0you should first be able to improve the quality of your product and customer service. Good product quality brings in more customers. So does good customer service.<\/span><span style=\"font-weight: 400;\"> You can use an <a href=\"https:\/\/www.hashmicro.com\/hash-core-erp\" target=\"_blank\" rel=\"noopener\">ERP system<\/a> to manage and optimize your business. That way, the quality of your products and customer service will also increase.<\/span><\/p>\n<h2 id=\"conclusion\"><span style=\"font-weight: 400;\"><strong>Conclusion<\/strong><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Deliver great customer support by giving your customers the ease to submit their inquiries and complaints. Using an automated <a href=\"https:\/\/www.hashmicro.com\/helpdesk-ticketing-software?utm_source=blog\" target=\"_blank\" rel=\"noopener\">help desk system<\/a> will help you greatly in this regard. It allows you to respond to customers more flexibly through live chat, phone, messenger, and email. This means, your customers can choose the option that works best for them. Better customer service will help you improve customer reviews and reduce the likelihood of future complaints. Improve your handling of your business customers with Hashmicro <a href=\"https:\/\/www.hashmicro.com\/free-product-tour\/\" target=\"_blank\" rel=\"noopener\">free demo<\/a> system from today.<\/span><\/p>\n<p><span style=\"font-weight: 400;\"><a href=\"https:\/\/www.hashmicro.com\/erp-system?medium=moneysite-banner\" target=\"_blank\"><img decoding=\"async\" loading=\"lazy\" width=\"712\" src=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2025\/06\/ERP.webp\" alt=\"ERP\"><\/a><\/span><\/li>\n<\/ul>\n<\/div>\n<p><script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [{\n    \"@type\": \"Question\",\n    \"name\": \"how to stay calm against negative review ?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Your business may not suit everyone and you can\u2019t please them all, so it\u2019s okay to have one or two people dissatisfied with your product. Remember you\u2019re not the only one getting bad reviews.\"\n    }\n  },{\n    \"@type\": \"Question\",\n    \"name\": \"how to talk to an upset customer ?\",\n    \"acceptedAnswer\": {\n      \"@type\": \"Answer\",\n      \"text\": \"Try to get the data of customers that gave you a negative online review. Contact them directly by phone or email to talk about how you can fix their disappointment. You can schedule your emails and set up reminders with marketing automation software so you won\u2019t forget to follow up with the customers.\"\n    }\n  }]\n}\n<\/script><\/p>\n","protected":false},"excerpt":{"rendered":"<p>So you got some negative online reviews? Don\u2019t panic. Seeing somebody slams your business on Facebook, Instagram, Google must be upsetting, but you shouldn\u2019t take it personally. Complaints or bad reviews from customers can appear at any time. This does not mean that you failed in running your business. However, you still have to be [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":15985,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[404,89,385,87,8],"tags":[406,294,407,295,408,405],"class_list":{"0":"post-1378","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-help-desk-ticketing","8":"category-industries","9":"category-marketing-automation","10":"category-products","11":"category-retail","12":"tag-bad-online-review","13":"tag-customer-experience","14":"tag-customer-negative-feedback","15":"tag-customer-service","16":"tag-customer-support-management","17":"tag-negative-online-review"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>5 Savvy Ways to Deal with Negative Online Reviews | HashMicro<\/title>\n<meta name=\"description\" content=\"So you got some negative online reviews? Don\u2019t panic. Here are savvy ways to fix them and even turn them into positive results...\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"5 Savvy Ways to Deal with Negative Online Reviews\" \/>\n<meta property=\"og:description\" content=\"So you got some negative online reviews? Don\u2019t panic. Here are savvy ways to fix them and even turn them into positive results...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/\" \/>\n<meta property=\"og:site_name\" content=\"BusinessTech\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/web.facebook.com\/hashmicro\/\" \/>\n<meta property=\"article:published_time\" content=\"2022-03-24T08:10:35+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-26T16:43:49+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"870\" \/>\n\t<meta property=\"og:image:height\" content=\"520\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Hashmicro\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@hashmicro\" \/>\n<meta name=\"twitter:site\" content=\"@hashmicro\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hashmicro\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/\"},\"author\":{\"name\":\"Hashmicro\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#\/schema\/person\/c20b6fe2acc952edbc2a9ec5280f4bae\"},\"headline\":\"5 Savvy Ways to Deal with Negative Online Reviews\",\"datePublished\":\"2022-03-24T08:10:35+00:00\",\"dateModified\":\"2025-05-26T16:43:49+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/\"},\"wordCount\":783,\"publisher\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg\",\"keywords\":[\"bad online review\",\"customer experience\",\"customer negative feedback\",\"customer service\",\"customer support management\",\"negative online review\"],\"articleSection\":[\"Help Desk &amp; Ticketing\",\"Industries\",\"Marketing Automation\",\"Products\",\"Retail\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/\",\"url\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/\",\"name\":\"5 Savvy Ways to Deal with Negative Online Reviews | HashMicro\",\"isPartOf\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg\",\"datePublished\":\"2022-03-24T08:10:35+00:00\",\"dateModified\":\"2025-05-26T16:43:49+00:00\",\"description\":\"So you got some negative online reviews? Don\u2019t panic. Here are savvy ways to fix them and even turn them into positive results...\",\"breadcrumb\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#primaryimage\",\"url\":\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg\",\"contentUrl\":\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg\",\"width\":870,\"height\":520,\"caption\":\"5 Savvy Ways to Deal with Negative Online Reviews\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.hashmicro.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"5 Savvy Ways to Deal with Negative Online Reviews\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#website\",\"url\":\"https:\/\/www.hashmicro.com\/blog\/\",\"name\":\"BusinessTech\",\"description\":\"Business Management Blog\",\"publisher\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.hashmicro.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#organization\",\"name\":\"HashMicro\",\"url\":\"https:\/\/www.hashmicro.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2016\/02\/bt_logo-1.png\",\"contentUrl\":\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2016\/02\/bt_logo-1.png\",\"width\":334,\"height\":51,\"caption\":\"HashMicro\"},\"image\":{\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/web.facebook.com\/hashmicro\/\",\"https:\/\/x.com\/hashmicro\",\"https:\/\/www.linkedin.com\/company\/hashmicro\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#\/schema\/person\/c20b6fe2acc952edbc2a9ec5280f4bae\",\"name\":\"Hashmicro\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.hashmicro.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2023\/02\/cropped-DALL\u00b7E-2023-02-14-13.37.16-photo-of-asian-looking-young-woman-1-1-96x96.png\",\"contentUrl\":\"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2023\/02\/cropped-DALL\u00b7E-2023-02-14-13.37.16-photo-of-asian-looking-young-woman-1-1-96x96.png\",\"caption\":\"Hashmicro\"},\"description\":\"HashMicro is a software development and enterprise resource planning (ERP) company. Consequently, we often provide articles about ERP and other systems that all businesses need.\",\"url\":\"https:\/\/www.hashmicro.com\/blog\/author\/admin_hashmicro\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"5 Savvy Ways to Deal with Negative Online Reviews | HashMicro","description":"So you got some negative online reviews? Don\u2019t panic. Here are savvy ways to fix them and even turn them into positive results...","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/","og_locale":"en_US","og_type":"article","og_title":"5 Savvy Ways to Deal with Negative Online Reviews","og_description":"So you got some negative online reviews? Don\u2019t panic. Here are savvy ways to fix them and even turn them into positive results...","og_url":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/","og_site_name":"BusinessTech","article_publisher":"https:\/\/web.facebook.com\/hashmicro\/","article_published_time":"2022-03-24T08:10:35+00:00","article_modified_time":"2025-05-26T16:43:49+00:00","og_image":[{"width":870,"height":520,"url":"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg","type":"image\/jpeg"}],"author":"Hashmicro","twitter_card":"summary_large_image","twitter_creator":"@hashmicro","twitter_site":"@hashmicro","twitter_misc":{"Written by":"Hashmicro","Est. reading time":"4 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#article","isPartOf":{"@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/"},"author":{"name":"Hashmicro","@id":"https:\/\/www.hashmicro.com\/blog\/#\/schema\/person\/c20b6fe2acc952edbc2a9ec5280f4bae"},"headline":"5 Savvy Ways to Deal with Negative Online Reviews","datePublished":"2022-03-24T08:10:35+00:00","dateModified":"2025-05-26T16:43:49+00:00","mainEntityOfPage":{"@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/"},"wordCount":783,"publisher":{"@id":"https:\/\/www.hashmicro.com\/blog\/#organization"},"image":{"@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#primaryimage"},"thumbnailUrl":"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg","keywords":["bad online review","customer experience","customer negative feedback","customer service","customer support management","negative online review"],"articleSection":["Help Desk &amp; Ticketing","Industries","Marketing Automation","Products","Retail"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/","url":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/","name":"5 Savvy Ways to Deal with Negative Online Reviews | HashMicro","isPartOf":{"@id":"https:\/\/www.hashmicro.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#primaryimage"},"image":{"@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#primaryimage"},"thumbnailUrl":"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg","datePublished":"2022-03-24T08:10:35+00:00","dateModified":"2025-05-26T16:43:49+00:00","description":"So you got some negative online reviews? Don\u2019t panic. Here are savvy ways to fix them and even turn them into positive results...","breadcrumb":{"@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#primaryimage","url":"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg","contentUrl":"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2022\/03\/New-9.jpg","width":870,"height":520,"caption":"5 Savvy Ways to Deal with Negative Online Reviews"},{"@type":"BreadcrumbList","@id":"https:\/\/www.hashmicro.com\/blog\/dealing-with-negative-online-reviews\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.hashmicro.com\/blog\/"},{"@type":"ListItem","position":2,"name":"5 Savvy Ways to Deal with Negative Online Reviews"}]},{"@type":"WebSite","@id":"https:\/\/www.hashmicro.com\/blog\/#website","url":"https:\/\/www.hashmicro.com\/blog\/","name":"BusinessTech","description":"Business Management Blog","publisher":{"@id":"https:\/\/www.hashmicro.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.hashmicro.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.hashmicro.com\/blog\/#organization","name":"HashMicro","url":"https:\/\/www.hashmicro.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.hashmicro.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2016\/02\/bt_logo-1.png","contentUrl":"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2016\/02\/bt_logo-1.png","width":334,"height":51,"caption":"HashMicro"},"image":{"@id":"https:\/\/www.hashmicro.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/web.facebook.com\/hashmicro\/","https:\/\/x.com\/hashmicro","https:\/\/www.linkedin.com\/company\/hashmicro"]},{"@type":"Person","@id":"https:\/\/www.hashmicro.com\/blog\/#\/schema\/person\/c20b6fe2acc952edbc2a9ec5280f4bae","name":"Hashmicro","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.hashmicro.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2023\/02\/cropped-DALL\u00b7E-2023-02-14-13.37.16-photo-of-asian-looking-young-woman-1-1-96x96.png","contentUrl":"https:\/\/www.hashmicro.com\/blog\/wp-content\/uploads\/2023\/02\/cropped-DALL\u00b7E-2023-02-14-13.37.16-photo-of-asian-looking-young-woman-1-1-96x96.png","caption":"Hashmicro"},"description":"HashMicro is a software development and enterprise resource planning (ERP) company. Consequently, we often provide articles about ERP and other systems that all businesses need.","url":"https:\/\/www.hashmicro.com\/blog\/author\/admin_hashmicro\/"}]}},"order_j":"","_links":{"self":[{"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/posts\/1378","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/comments?post=1378"}],"version-history":[{"count":15,"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/posts\/1378\/revisions"}],"predecessor-version":[{"id":72453,"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/posts\/1378\/revisions\/72453"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/media\/15985"}],"wp:attachment":[{"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/media?parent=1378"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/categories?post=1378"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.hashmicro.com\/blog\/wp-json\/wp\/v2\/tags?post=1378"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}