Are you a CEO or HR manager? Do you have the best employee engagement practices in place? It becomes a puzzle and difficult decision for HR or the CEO to dismiss an employee from the company. Questions start running in your mind on whether it is economical to retain or dismiss an employee in a company.
It is not only your company challenge. The 2020 Gallup report indicates that the employee engagement level in the USA was 35% in 2019. Gallup attributes the rising levels of worker engagement in the USA to an improved economy and staff benefits. But one must know that the two are not the primary drivers of engaging employees.
But as a reminder, what is employee engagement? It is a human resources (HR) concept that describes the level of enthusiasm and dedication workers feels toward their job. Engaged employees care about their work and their company’s performance since they notice that their efforts make a difference.
Just as said by Anne Mulcahy, “Employees who believe that management is concerned about them as a whole person, not just an employee, are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.”
But how can you manage to apply the necessary practices that convince workers to believe that you are concerned about them as a whole person, not just as an employee? How can you manage to apply the necessary practices that make workers more satisfied, more fulfilled, and increase profitability?
Factors that impact employee engagement
Though engaging employees is more than what meets the eye, you need to do everything in your power to keep your workers engaged. You must know that customers are the company’s apple of the eye. And they need to be served by a contented staff. Therefore you should implement the three factors in your company to keep workers engaged:
1. The organization
The culture of your company affects how employees interact with you. Thus an important question to ask yourself is whether a culture of engagement exists. It involves looking at your policies regulating motivation, respect, and empowerment of employees.
Also, you need to ensure that employees are clear about your goals. They should know the role they must play to ensure that the objectives get achieved.
2. The manager
As an HR manager or CEO, you need to play a vital role in evaluating your employees’ commitment to the organization. To have a positive role, you need to exhibit the behaviors and skills that encourage employees to go the extra mile.
If you are not skilled enough, it will be challenging to create robust relationships essential for highly engaged teams. HR Managers and CEOs who ensure that employees know what is expected of them and provide the resources needed are likely to have engaged employees.
3. The process
To encourage employee engagement, you should create a process that makes their whole life cycle with the company as smooth as possible. For instance, employees are likely to be engaged when an organization has a seamless onboarding process.
Your employees are likely to be enthusiastic if there are processes for sharing information, making resources available, and learning and developing. They should also be clear about what is needed for one to progress through the company ranks.
Other important considerations include flexibility, particularly at this time of Covid-19. Apart from having initiatives for employee wellness, it is vital to ensure that they are compensated fairly for their effort. People are likely to be less engaged if they believe that the company is not recognizing their efforts.
Benefits of Engaging employees
After establishing the three necessary steps for engaging employees in your company, the following are the five benefits of having engaged workers in a company:
1. Customer satisfaction
The first benefit of engaged employees is the attainment of customer satisfaction. Before you think of making changes in your employees due to customer dissatisfaction, you should first ensure that your workers are satisfied. It is psychologically human that engaged and contented employees are likely to serve and satisfy your customers than those who are not.
Besides customer satisfaction, it helps to increase productivity in a company. Workers who are happy and joyful with what they do are likely to offer and deliver the best to the organization than those that are not.
In addition to increased productivity, it promotes innovation in a company. It is common knowledge that a worker who feels like being part of an organization is likely to generate new ideas than those who are not. Therefore to encourage innovation in your company, you must engage your workers.
4. Staff retention
Furthermore, it encourages staff retention in a company. It happens to everyone to feel at home in a place where he or she is loved. So this means that as an employer, you shouldn’t only believe in just giving your staff cheques, you must make them feel comfortable around your company.
And lastly, it increases efficiency among workers. Workers who are engaged are likely to do everything possible in their power to offer the best quality of work to their organization. That helps to avoid anything that may affect the company on the ground of employee inefficiency.
In summary, for one to dismiss or retain employees in a company, you must ensure that you have exhausted all the avenues of engaging them. Less than that, you are likely to dismiss employees yet, the problem is with your company.